Worst Uhaul location ever. Seriously never rent from here. Very unhelpful and unethical business practices they do. Plus they take forever to print you a receipt when checking out. I reserved a moving van and when I came in they wanted me to provide the first and last name and personal phone number of a friend or family member. Totally inappropriate especially in this day and age of identity theft and fraud. The owner told me it's Uhaul policy but I can UPGRADE for a larger fee to a bigger truck and they won't have to call a friend or family! So if I spend more money, THEN there's no need for a phone call. So it really is all about the money. He was trying to tell me the vans are more stolen. Like how ignorant and moronic is that. If ANYONE was planning to steal one of these vehicles wouldn't they just have a buddy say "hey I'm gong to steal a Uhaul van I'm gonna give them your number and fake name. When they call you verify me and say I'm a standup guy!" Lol. Like wtf. Seriously. That's your security theft prevention! ROFL. You don't have to be an electrical engineer to figure that one out. I had this big truck for one small sofa I had to move lol. I had no problems with the truck. It ran nice and smooth. The gas was off when I got in. The contract said it was half a tank when it was only 3/8. Make sure to check your gauges and mileage as it seems they be pulling fast ones at this Uhaul location. I know inflation is real and things are more expensive but come on let's be honest in our dealings and start exercising more honest business practices and stop asking your customers to provide the personal information of their friends and family. read more

This U-Haul place specifically was so great! This was mine and my roommate's first time renting a vehicle. They made sure we were set up and comfortable with the truck. They explained everything so we felt confident and prepared to drive and return the truck. Huge shoutout to Josh, Daniel, Rod, and Adrian. All of these fine gentlemen assisted us in the best way possible. They provided ELITE service and frankly all deserve raises for their customer care and knowledge. read more

if i could give 0 starts i would. the guy at the front desk was extremely rude. he would not rent something that was rightfully reserved to us. will never come here again. hire new people... listen to all the other reviews and do not come to this location. never once have had an issue with u-haul until today. read more

I have rented vans from the location down the street for 25+ years and the staff were always a problem. Years ago they had good people working but now few and far between. I rented a storage unit that is a bock away but manager works at this location. This is THE WORST EXPERIENCE ALL THE WAY AROUND!! Andrew was good when he rented it too me but when I went to move my things in I was given one of the least desirable units. At the end of the location where renters regularly would block you unit while they go to the inside units, so I always had to go look for someone. read more

DO NOT GO TO THIS LOCATION IF YOU SEE THE WOMAN WORKING. Absolutely disgusting customer service from the time I entered until the second I left with my business. Never returning here and I advise all of the future customers to read the reviews and go take your money to another location. read more

Should have taken all of the other reviews seriously. There are so many other locations, avoid this one. Extremely rude manager.

This review is for the uhaul location at 2680 Newport Blvd. in Costa Mesa. They sold me moving boxes for more than the advertised price. I know costs are going up everywhere, but if you have a big sign up you must honor that price. This becomes a classic case of false advertising otherwise if they do honor it. Management please correct these problems before continuing to false advertising your prices to fellow shoppers. Signs in front of registers hanging from ceiling clearly indicates medium boxes for $1.39 per box of 20 and small boxes advertised $.91 per box of 25 I was charged too much money $1.63 for a bundle of 20 medium boxes and $1.09 per box of 25 which is wrong. I was told the price changed and they would not honor the advertised price advertised on the store display. I don't like that and I won't be shopping at this location anymore. read more

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Came all the way from Arizona and realized the original U-Haul place gave me a very dusty/dirty container, and then I even found trash stuffed behind the seats! Got to my drop off here in Costa Mesa, Jack and another gentleman were super helpful and said not to even worry about it. They had me out of there very quickly after I confirmed I refilled the tank and blankets were in the back. Great service with the guys over here read more

Friendly guys. Small operation so they are very flexible and helpful. They have small trucks and vans for moving stuff that wont fit in your sports car. read more

I had a great experience here. The staff were friendly and actually really funny. Check in and check out was a breeze. The 10' box truck I rented was flawless. Will definitely go back here again. read more

Very little parking - only 6 spots, so plan on walking down to the residential neighborhood. They will not escort you, and it's dangerous. Andrew also cancelled my reservation after I arrived and paid for it when I reiterated my understanding of the return policies of $100 for late return, when previously it's just the day rate. He insisted I was telling him I wouldn't return it by then, but I'm a professional and I clarify my understanding of discrepancies. His tag says, "owner" but he is just a manager. If you forget anything in the vehicle, don't plan on getting it back, they won't even look for it. I found a wallet with credit cards and they didn't do anything, I had to track the guy down and ship him his stuff, and they had told him no one did anything to help him. Also, I have tried calling for extensions and U-Haul explicitly told me to just not return it and I pay the day rate. The actual owner, or so I was told, did return my call quickly, which was appreciated. read more

Quick Summary: They ambush you on pick up - incrementally extorting every last piece of private info they can get... and then they want your friend's data too. Details: Planned ahead, and made a reservation for a truck. Filled out all the required information it asked for online. When I arrived to pick up. They incrementally asked for a whole bunch more personal info, including a 2nd phone number (which luckily I had a business phone, and gave them). Once they entered that into their corporate database, they wanted a THIRD phone number - of someone else, who would be called (at 7am in the morning), and MUST answer the phone. I told them that was not my information to give. The rude worker immediately said "Then I can't rent you the truck!". They know they've got you, so they extort every last piece of private data they can get, and then they want your friend's data too. Not using uHaul ever again. read more

The check in was easy. Gave me all the info I needed and didn't try to update me. My return was fast, honest and easy. The staff I felt with was outstanding. read more

Don't advertise propane fills and tell me your to busy to fill my tank and come back in an hour and half. Wasted my time. Esad

Came here looking for a hitch installation. Manager ordered the wrong one, and wasn't willing to work with me by finding a resolution. I own a newer car that's recently been redesigned. Finding a compatible hitch was as easy as 1 google search. Instead he made sure I was aware he paid for priority shipping for the hitch, and that $50ish was lost. He then advised me to be responsible to order the correct hitch, and they would be willing to install for a hefty fee of course. Mistakes can happen, but the manager never took ownership for HIS mistake. For hitch installations I'd recommend you go to Taylor's in Costa Mesa! read more

The truck I rented transmission blew up 5 miles down the road. I Sat on the side of the 55 freeway for 2 hours waiting for roadside assistance. The tow truck company that showed up took me to a different location then Costa Mesa because it was a "Service Center". No one at Anaheim Location would give me a ride back. So I had to take a Uber back to Costa Mesa to get my refund/ back to my car parked in the nearby neighborhood read more

U-Haul Moving & Storage - Truck Rental Near Me - Costa Mesa, California

So well I'm helping my friend move right? So he goes to rent a truck from Uhaul. I'm waiting in the car, we've been busy all day already it's about noon time. And he's talking a long time (10 mins approx). What's going on? He gives me a call "come in please". I proceed to enter the store and the clerk is giving my buddy a hard time about his license (it's brand new, just received in the mail, for clarification) and she's saying to him "I may not be able to rent to you today" So I present my DL and Credit Card to the clerk and starts going on about "how I'm the rule follower around here, I implement the policies appropriately, other places must have not been doing that" on and on and things I don't care about. My friend and I are in the process of moving which is very stressful and she wasn't making it any easier. So I provide all my information and one of the pieces is emergency contact information and I provide my dads number. And guess what she calls him! He answered she does her Uhaul emergency contact spiel (if that is your policy, change it) He's confused and I call him after the fact and he was busy dealing with a work emergency so that phone call was totally inappropriate. So she's got me stressed out, my friend stressed out, our 2 movers waiting outside, people at both moving locations and such. So yeah. 1 star is for the truck working well 1 star is for the gentleman who helped me when I departed and returned with the Uhaul. Lady who called herself a rule follower/policy implementer whatever. That was totally inappropriate. Please be better. You may know the procedures but how you implement them and how you treat customers needs a complete 180. read more

Listen this is the best uhaul I've ever been to! They only have bad reviews bc all the Karen's of Newport come here and hold up the line. They have the best customer service, everyone is so kind, helpful, and honest. We booked a u-box for our move to Texas and everything was straight forward, best decision we could have made for our move! COME HERE! read more

I'm a big costumer from you guys you should check your records and will see we renting cargo vans every week for my delivery company. Yesterday I was there to pickup my wife she was returning one van and I got a BIG problem with one of your employees named - John Mcferie He was super rude with me about park my car and said don't make me get excited .... if you don't move I will get a 26ft truck and get you out the way! I guys cannot talk to people like this. I'm a costumer and was waiting my wife !! I will do a big complain with the corporate office and already when to police station and did a report and also I'm going to better business bureau! I will do my part and not gonna make business with your company never in my life ! Very dissatisfied and disappointed thanks and have a great day cheers !!! read more

Great customer service. I couldn't go in the building because of my serious health concern This is usually a problem for businesses to help me. Right away someone came out to assist me. Very professional young associates. I was informed I couldn't get a hitch installed unless I dropped off the vehicle for half the day. I was not in a position I could do that due to my health. I understand it was unusual circumstances but they crew really cami through for me. While I waited I watched all the other associates kindly help customers with all different needs and I was impressed. My install was done in amazing short time by Will. Extremely knowledgeable and friendly. I have s as Keats had great service at this location. Thank you team for taking the time to help me as fast and respectfully as you did. read more

UHAUL was so friendly, courteous, and delivered a clean vehicle on time, with no fuss. When you're cleaning out a storage unit, they sure do come in handy:) read more

If I could give them zero stars I would. Even with reservations and a pickup time - we show up and they say that they don't have a truck available. They said they called me to send me to Anaheim instead. I received no call and no voicemail and no email. Awful customer service. AWFUL. read more

Truck packed 10 am...tire flat here we still sit at 7 pm. Spent 2 hours calling and never got through finally dug out a lap top and was told they would be here at 3pm.. no one showed and no call back read more

Reserved a trailer on line for pickup next morning at 7:30am. Young lady behind the counter (think her name is Amina) gave us a friendly greeting and guided us through the process quickly, and with a smile. The young man outside had us hooked up and gone in a few minutes. Highly recommend this location. read more

This is my first time ever writing a review for anything. Horrible customer service. Sent me to another location to rent a van and it was closed. Called back to explain the situation, decided to be very rude about it. Slammed the phone and hung up to send me to an automated message that wasn't very helpful. Employee was a mid-aged woman. read more

We came here as our reservation got pushed back an hour and a half was looking for a local uhaul to get us an earlier truck. Everything in a 15 mile radius was essentially booked up and Nick at the front was super helpful checking everything and getting our info down to call us if anything was available. He even went as far as to check those trucks who haven't picked up yet to see if they might cancel or not. He called me an hour later and got me a truck and was able to help me book it asap. Super helpful, and went out of his way to help us get a truck. Super nice personality as well! Thanks Nick! read more

Horrible experience - I purchased boxes 9 days ago. I wanted to buy 10 boxes but the attendant insisted I get a case and could return what I didn't use. Today I went to return them and I waited for 30 minutes to get to Vanessa and she was so rude!The man in the parking lot refused to pull out cones for me to park. I waited to return 10 boxes this was a complete waste of my time. Then when I went to leave I was blocked in and the parking attendant not wearing any identification said I would have to just wait. I asked for his name and he refused to give it to me. I said then I will take your picture and he yelled at me and said he was taking a picture of my license plate. This was such an ugly experience!!!!!!!!! read more

U-Haul Moving & Storage - Truck Rental Near Me - Costa Mesa, California

My wife and I rented a 17' truck yesterday and promptly showed up at 9am....The truck was a bit old, but no issues with it.... What stood out was the great staff.... Everyone was polite and had a smile and were helpful Good experience and recommend read more

Worst customer service I have ever experienced. Do not go here unless you want to be completely screwed over and treated like trash by their manager and employees. read more

I needed to rent a truck for a quick move of a sofa. When I arrived, I started the process to pickup the truck, when I was supposed to automatically grab my key, I was told I had to wait in a ridiculous line to do all the setup again. What's the point of doing all the forms online, scanning my drivers license on my phone, verifying my location using location services to just have to do the whole process again in the office? read more

They were awesome, got me in the same day and were able to install the trailer hitch. The trailer hitch and labor are warrantied for life. The price was great and they were super nice! read more

So. I've used uhaul many times over the last few years and usually it's a pretty solid experience. But not this location. Step 1) place your order online for 24/7 pickup/drop off. Step 2) manager decides "nah, it's business hours, I'm going to change that without notifying the customer and not finish setting up the pickup per the order that was placed." Step 3) show up just past close which is fine, reservation was 6:45, 15 minute late due to traffic, but should be fine I bought 24/7. Literally had an employee come up to me after he had spoken to the manager and says "my manager says that if you can get someone on the phone by 7:30, then we'll help you out" 45 minute hold to get someone at corporate. Apparently it's not standard protocol for uhaul to change a persons reservation without telling them and so this manager is actually just a lazy pos. Literally dude, what? Maybe 10 more minutes of paperwork to finish setting it up properly?? Can't tell you to not come here but I'd advise against it. read more

Seriously 5 star service experience. Well done. After Southside Towing botched my 8am U-HAUL pickup for my 8:30am arriving movers, 800-GO-UHAUL set us up straight away with U-Haul Moving and Storage of Costa Mesa. We arrived, and they had already got my entire order, blankets and dolly order. In and out in 5 minutes. Never has it been so easy. Props to everyone there! Link to the saga: http://www.yelp.com/biz/southside-towing-costa-mesa#hrid:lOrSHQWR8MUDyXVPopP5Xg read more

Once again a great experience. Just had second hitch installed. Took a couple of weeks to get the correct part, but scheduled for today, dropped it off and got a call within 1.5 hours that it was ready for pickup. Excellant job for great price, far less than the competition. Will followed through from the first installation to this one like a champ. Thanks again to the entire crew read more

Excellent customer service! We returned a truck that we picked up in LA and dropped it off here and rented a storage unit at this location. The manager, at this Uhaul, Arona is A+, she runs a "tight ship" and we really appreciate her service and help with the return of our Uhaul truck and rental of their storage unit. We will rent again at this location because of her, thank you! read more

Just left there. Scraped lots of paint off the front of my car when they pulled it up on their ramp. My car was pristine and now both side on bottom front bumper scraped up. This is what you do everyday and you don't know that this would happen? No warning to me. unbelievable. So ticked off read more

U-Haul Moving & Storage - My new screwed up bumper. Thanks!!!! - Truck Rental Near Me - Costa Mesa, California

Absolutely no sense of urgency. It took ONE HOUR to get a vehicle we had already reserved online. Employees don't seem to know how to work their check-out system efficiently OR properly. Whatever you do: GET YOUR RECEIPTS. They don't care about their customers. Get your proof. read more

If I could give zero stars, I would. I made a reservation for a cargo van. I arrived an hour after my reservation time.....AND THEY CANCELLED MY RESERVATION and gave my van away. At no point was I informed that I had an hour window to pick up my van or my reservation would be cancelled. The worst part was that not only did they not have a truck or van anywhere in the area. No courtesy call was given to me...and as I mentioned, no one told me that I had only an hour window to get my vehicle. Due to this inconvenience, I may not be able to make it my event tomorrow. The person who I was dealing with John McClerry was literally the rudest and completely unsympathetic to my situation. He needs to proper customer service! read more

if you are looking to get a hitch installed, do not do it through UHaul. Seriously. In my case, the price quoted was well below competitors, which was the draw. But when I showed up for my installation appointment, there was no hitch to be installed. I was told I would receive a call the following day to set up a new appointment, given a tracking number for "my" hitch. I have a thick file now of documented inaccurate information from them, including showing a second "appointment" that did not yield an actual hitch. They still have the deposit I paid -- an email requesting a refund (I will go through a more expensive company in the end) was ignored. So I have to go through the credit card company! Such a waste of time and energy, and a disaster in terms of my hitch needs. Some of the individual employees I spoke to couldn't have been nicer. But the incompetence is broad enough in the company that I feel obligated to warn others. Go with a different company. read more

I made a reservation 3 days in advance and then the day of my reservation they call me in the morning and say your reservation has been transferred to a different uhaul. So I ask which uhaul and they say Huntington beach.. I live in Costa mesa!.. Horrible customer service and I will never go to them again. read more