Here's a combined Yelp review that keeps the humor but also clearly explains your concerns:…read more
Maybe spend less time timing my 30 minutes and more time making sure the bathrooms have soap.
If management is going to be strict and demanding with customers, shouldn't they be equally diligent about maintaining the facility?
How do you collect hundreds of dollars every month from tenants, yet make it difficult for them to access, organize, and retrieve their own belongings?
The real issue isn't the policy--it's the lack of communication, professionalism, compassion, and basic customer service.
My favorite part of this entire experience was being sent multiple emails, and paper given a copy of documents and within 1pm-ish to 1:50-ish essentially being told:
"Here's the paperwork. You have 30 minutes. Go."
Then later being told:
"Well, you sat down."
SIR/Lady ... whatever you identify as...
--I,sat down because I was trying to read the paperwork YOU just handed me along with the 3 emails lmfao
I also have documented back issues that require me to sit periodically. Standing for extended periods while simultaneously trying to review notices, take notes, advocate for myself, coordinate transportation, locate business supplies, and pack a 10x20 storage unit is not exactly a reasonable expectation.
What exactly was I supposed to do?
Read legal notices.
Process multiple emails.
Take notes.
Pack an entire storage unit.
Locate business inventory.
Coordinate transportation.
Advocate for myself.
Manage a disability.
And somehow clone myself? And now cancel meetings!
All within 30 minutes?
At some point I wasn't "sitting down." I was trying to understand the instructions being given to me while being rushed through them.
Apparently reading the paperwork was the wrong answer.
Maybe next time I'll bring three assistants, a forklift, an attorney, and a time machine.
Management appears far more concerned with enforcing rules than providing the service customers are actually paying for.
Communication was poor. Compassion was absent. Professionalism was lacking.
I'm sure the company's founder never envisioned customers being treated this way.
The signage is misleading, the customer experience is frustrating, and the value provided does not match the price being charged.
Consumers deserve transparency, professionalism, and reasonable access to the property they pay for every month.
Take your money elsewhere.
Modern-day robbery disguised as customer service.
NO,stars.
Tested my Gandhi and raised my cortisol levels and mental health along with trauma from the loud banding on the door given my severe Mental Health notice and disability.
They do not care for disabled people, elderly, paying consumer, single head of household, college students , oh, and let's pray you do not identify as a female the micro harassment from Andrew is beyond comprehension.
Ewww. Relax, it is just an empty space!?!?
We cannot take the building with us lol
What a joke of a company along with their executive team. They are so out of touch with reality and compassion.
Not 24-7
