I'm very fortunate to of come into AK Car and truck rental. They were so helpful and friendly. Roxy…read morewas so amazing and so kind and even helped with an upgrade as the truck I rented wouldn't of worked. We got a larger truck with a gate lift. Diego was very nice and very helpful. Definitely will come back to them for any truck or rental needs. 5 stars

I reserved a 16 foot truck on December 30th for a 4pm pickup on January 16th. I was supposed to…read morepick up the truck at AK CAR AND TRUCK RENTAL. The truck was going to be for a fundraiser I was running for a local high school baseball team. We were collecting clothes and other items for a local thrift store. At 7 am the next Saturday morning thousands of pounds of items were being gathered at the high school and I was to drive it to the thrift store, where it would be weighed and the team would receive money based on the weight of the items collected. I got off work early so that I could be at the rental location prior to 4 pm. When I arrive AK didn't have a truck for me. I showed them the confirmation email I received for the truck on Tuesday January 12th. The employee pulled up the confirmation number and said I canceled the reservation on January 3rd. I never canceled the reservation and if I did why would I receive a confirmation. So I asked them if any of the other local budget offices would have a truck as I needed one by 7am the next morning. They said no and all the offices close at 4pm anyway. So I left without a truck. Luckily a local U-Haul had a truck available or our fundraiser would have been ruined.

We rented a 12ft moving truck from this location as we were moving across the country and Niery…read morewent above and beyond to help us make our move as smooth as possible. She's extremely friendly, professional and knowledgeable. I could not recommend this location enough. Thank you Niery!

*COSTCO MEMBERS - BUYER BEWARE* This Budget Car Rental location in Fullerton, CA appears to be…read moreindependently owned and operated by a person by the name of Niery, and unfortunately my experience was very disappointing. Upon returning the vehicle, we questioned several additional charges that appeared unnecessary and unclear. Instead of receiving a professional explanation, the conversation became argumentative. We later attempted to call to resolve the matter, but the call was disconnected, making it very difficult to address our concerns. We were also told that certain protections were included with the additional insurance coverage we purchased, only to later discover separate charges for roadside assistance. In addition, there were unexpected "sickness fees" and Toll Road charges added to the bill, despite the fact that we never used toll roads during the rental period. I ultimately had to verify this myself through etoll records using the vehicle's license plate information. To make matters worse, the vehicle was not properly cleaned when we picked it up. It had not been washed or vacuumed, which gave a poor first impression from the start. Overall, the customer service, communication, billing transparency, and vehicle condition did not meet expectations. Based on my experience, I would not rent from this Budget location again.

Amazing customer service & help. 10/10 will recommend to all my family and friends thank you…read moreeveryone

Horrible experience remote storage no one is physically there to advise you and you don't find out…read moreuntil you've had a horrible experience

I had an excellent experience with a Kierian at U-Haul who truly went above and beyond. They were…read moreincredibly helpful in assisting me with selecting the right moving boxes and supplies, making what could have been a stressful process feel smooth and manageable. Not only were they knowledgeable about the different options, but they took the time to understand my specific needs and recommended the best solutions without any pressure. Their friendly attitude and willingness to go the extra mile, really stood out What impressed me most was that he even took the time to help load all of the boxes into my vehicle, which I truly appreciated. Customer service like this is rare, and it made a big difference in my moving experience. I highly recommend this location thanks to their outstanding support! Also, shout out to Andrew as well for the positive energy and good customer service.

If I could give 0 stars I would. I originally reserved a truck for a separate location a week in…read moreadvance. Two days before my reservation, UHaul changed the location of my cargo van pickup without my consent. The location my rental was changed to was completely out of the way from my move, so I requested my rental be moved to this Placentia location. When I arrived on Saturday (07/25/26), UHaul's systems were down so they checked us out manually. The representative did not mention anything about procedures or requirements from me as the renter. They simply handed me the keys and sent me on my way. Upon returning the vehicle, I received an unauthorized and unexplained charge on my card for fuel. As mentioned, the representative I worked with explained nothing during pickup so I was unaware I had to refuel the vehicle. I also was never given a contract that I could review until AFTER I returned the vehicle. I contacted the general manager, Gary Urrelo, and received no response. I then contacted UHaul's customer service line who told me that Gary Urrelo would be emailing me. He emailed me the next day stating that it is "standard practice" for the representatives to explain the fuel policy and that I would not be receiving a refund. I responded to Gary requesting that he check the stores cameras to verify that I was not told anything during the rental pickup. After I pointed out this fact, Gary Urrelo has refused to take ownership of his employee's gross negligence and refund me the money I am due. I have spent countless hours attempting to get UHaul to right this wrong and they refuse to provide the most basic level of customer service possible. If you need to rent a van or a truck, please don't waste your time with UHaul. Moving is stressful enough as it is. It's not worth it to deal with a company who couldn't care less about customer satisfaction. I wish I had gone with Home Depot, Budget, or Enterprise for my cargo van rental instead of UHaul.

Made a reservation here to pickup a truck and when I came they had no reservation name or truck for…read moreme. The person who helped me was nice but still. He got on the phone with Penske and they said they will deliver the truck to us but it could take up to 1hr-2hrs!!! So, he said to just drive to the Anaheim Location. It took us 30 min to get there since there was traffic and when we got there the manager there told me sorry all we got left is a refrigerator truck. I said no because I reserved a different one and he just gave me a bad attitude, smiled, smirked, and shook his head as he turned laughing at me. And they didn't give me any apology or discount? They just said go get your truck and check it out basically... very poor service and coordination. And the manager has a bad attitude..

From the owner: Save Up To 20% When You Reserve Online Today!…read more Penske Truck Rental provides moving truck rental in Fullerton,CA from our well-maintained truck rental fleet. Visits us in Fullerton,CA today for your truck rental and moving supply needs.

Rented a truck here back in march to move, everything went well and the service went well also,…read morecost was competitive, truck was in great condition and running order, good luck with your next truck rental.

I've been using Enterprise Truck Rental at 1045 Batavia St Orange CA, for some years now and it's…read moreall about the staff at this location, they are all amazing people. I've worked with Christian on my last few rentals and he has been kind, considerate and will go out of his way every time, to make sure the customer is taken care of. Highly recommended, for your truck rental. Leopold Sternberg.

I rented trucks at the Orange location 1440 N Main street. for many years and never had any issues…read morewith them until I had a flat tire, they charge me $952.55 they told my bank that I authorized the payment but I did not authorized, since they have my credit card on file they charge me for it. i tried call them many times Edward always answers but not the times I call regarding with this issue. now I have my own truck I realize if I'm going to spent $952.55 per one tire minus well enjoy it my self.

Good morning Us Cirque du Soleil ECHO have been Renting Tractors 4 per cities actually for the past…read morefew months we used to rent them from Penske ..really nothing to compare at all we are very very much satisfied by the Customer Service we have been getting every city we go everyone is cordial yesterday we had an issue with 1 tractor 1 hour later a swap was done wow very impress ..they delivered they pick up equipment all on time this is MUST for us because we work under very tied schedule ..we recommand Ryder all the way thanks guys

This is my go to location for UHaul trucks and trailers!  I am a small business owner and often…read moreneed a trailer to haul my ice cream cart to events.  The owner is always helpful and friendly.  Pricing is affordable and they always have in stock what I need.   In the event that I have to return outside office hours, they have a drop box which is convenient.  Yes, I could go to the larger locations but why??  I get personalized service with a smile here.  Rated: A+

Only come here if you have approx 30-60 mins to wait for assistance. Rates are not bad. Attempting…read moreto get ahold of ANYONE via phone or in person after 1045AM, is near impossible. PLEASE I urge everyone to double, triple check your receipt to verify the GAS and the MILEAGE is where it says it is !! I tried for 4 days to get ahold of someone to have them fix it and SMH. Was a nightmare and a half. U-Haul was in good condition and well maintained, we had a 1/4 tank and receipt said over half a tank. Granted the small space was full of customers waiting to be served by 810AM.

Caliscapes OC has been renting equipment from F&B rentals for a very long time now and NO WHERE…read moreelse comes close to the AMAZING customer service and well maintained equipment. CARISA P. is PHENOMENAL!!! if you haven't met her you must! She's highly knowledgable, kind and ALWAYS willing to help with equipment needs you may have. I highly recommend this place for rentals not just for the equipment but for the amazing staff that help. Thank you CARISA & F&B rentals for always making our experience a good one! Bryana Gonzalez Office manager @ Caliscapes OC

I am a loyal customer and vendor in Orange. I utilize F&B because of Carisa. She really treats…read morecustomers as family and always looks out for them. We were using a commercial chain and I stopped by and spoke with Carisa and she changed my mind. Personal service and great pricing. Carisa makes sure everything is correct and on time. She can get rentals we need in remote areas using her resources and getting it done and within the budget. What more can you ask?

I really wanted to like Bodega Style. I was actually warned to avoid them and referred somewhere…read moreelse, but decided to give them a chance anyway. At first, everything seemed great. They were one of the few places I found that carried prefabricated quartz countertops within my budget. That's where the positive experience ended though. The countertops that came in looked like a watered down version of the floor sample, much more plain and washed out. I understand these are manufactured items and won't be identical, but they should still be in the same range as what is displayed. We even reordered with a different style, thinking that might solve the issue, but the second set had the same problem. After two failed attempts, I tried to cancel the order altogether. The items never left the facility, but Bodega would not allow a return. My contractor even tried to convert the order into store credit to use for another client, and that request was also refused. Customer service only added to the frustration. I came in right at opening one day because I needed to get in and out quickly before work. Despite that, I was passed over while staff handled a large tile delivery, which could have easily been done before opening or at a less busy time. I understand waiting my turn, but this felt poorly managed and inconsiderate, and it nearly made me late. Overall, this was a disappointing experience on multiple levels. Between the product issues, lack of flexibility, and poor service, I would not recommend coming here.

Zero star I would I had very bad experience with the customer service. I bought a bathroom vanity…read morewith brushed nickel handles from Bodega but I received the cabinet with gold handles which is not big deal when when I called to let them know I order order aside countertop for the vanity and she gave me the price and I told her I will come and pay on the spot when I called couple to go and pick it up, I found out that they didn't place my order and I have to pay online when I ask that wasn't clear to me. The lady who answered my phone call was interrupting in an angry toned then when I ask for the supervisor the supervisor told me it's not our fault that you failed looking at your email I said it wasn't clear to me to let me know that I have to pay online to get it then he said it's not my fault you didn't understand which that's far away from customer service protocol