They didn't I stall my window visors correctly, one of them fell off on the highway, another that…read morewas also falling off, reinstalled only to hang off again. I've been waiting for about five weeks for my order and crickets and I have to chase my order.

The entire staff at this location in Tewksbury, is completely inept, unprofessional, severely…read moretechnology challenged and have zero knowledge on their products. After getting the run around on time/ordering from local Ford Dealers I had a conversation with a homeowner who lives directly behind this location and has had work done many times, and he said they will job right and I won't be disappointed. I got a call 2 days ago from the same salesman who said my order was delivered, when can I have it installed, we agreed today at 3pm. I asked repeatedly 1 seat and the middle how long does it take for that to be installed along with floor mats "you will be in and out within 15-20 mins", its like a fitted sheet some go on easier then others, so allow for 30 mins and I will be good to go. 40 mins in I ask is there a problem, I need to pick up my other car before the garage closes for the long weekend at 4pm, let me check. I told everyone working there that the garage only accepts cash and I need my car. Yea, we hear you. 3:58pm my keys are handed to me. I can't now get my other car until Tuesday 4 days from now, that is unacceptable. I take my keys go to the truck and they installed 3 seat covers that are GRAY. I go back in and said rip them out, I paid for BLACK, I said BLACK, you showed me carhart velt that was BLACK. I am not leaving until you remove it all. They also stupidly put a seat cover on a heated seat, which the salesman told me defeats the purpose of the seat, so he needed computer help from the manager to figure out how to buy only 1 passenger seat cover and the middle. The other manager says we close at 530, I said I will wait while you remove what you installed. He says "are you refusing to leave", I said "I will wait for you to removed what you installed as I can't explain to visa why I still have this in my truck, I am not driving off the lot and no I am not going to attempt to remove these on my own so you can say I wrecked them. He calls the police. Police show up I show them the receipt, and my truck and the cop agreed they "installed gray". Cop goes into the store, no idea what was said, comes back out and says first go to credit company then go to small claims court. I can pick up a copy of the report to provide to credit card company and lawyer tomorrow. Safe yourself a ton of time and aggravation, do not use this company for any installations.

Service desk person was very nice and looked up a certain bulb I was looking for and found it, and…read moreordered it and the bulb was there in a few days. Great service I think.

I have not been to this O'Reilly Auto Parts but I was in need of some special color paint for my…read moreLexus and called them hoping that I could get what I needed. I called the O'Rilliy's in Marlborough and they said that they had the paint I need so I drove the 15 miles to get there only to be told that they didn't have what they said they had which brings me to this particular O'Reillys. I called this store and the person that answered the phone told me that O'Reilly Auto Parts stopped stalking and selling the color of paint that I was in need of but she informed me that they have a a store in New Hampshire that mixes custom color spray paint and that all I had to do was give them the code for the color that I could find on the door jam of my car. I consider that to be the best kind of customer service that you can get from any business and if the Marlborough store would have been as courteous as this store they would be getting a 5 star review from me instead of a1 star, if I could I would have given them a negative5 star. I recommend this store for their customer service and professionalism and courtesy.

Great customer service with very knowledgeable staff…read more I had no clue how to find my vehicles proper tail light. The staff walked me thru everything so in the future I'll be better equipped to care for my car.

Although they couldn't help me they were beyond helpful! I went there because my son's headlights…read moreblew. The gentleman who assisted me went out to the car and checked the fuse which was fine. He looked up the bulb I needed and informed me that they do install bulbs but not HID bulbs. I was impressed by the amount of time he spent helping us. He even called their sister store to see if they'd install it but they couldn't. I bought the bulbs on Amazon for a much better price and now have to go to my mechanic.

I found the part that I was looking very easy to find in such large area , and still has a lot of…read morelate models cars that I can use

As misguided youth, we used to go to Jack's in the 70s. We'd walk in with with quarts of beer and…read morefind the highest car on the pile. We'd climb up and watch the world go by. The old guys were hilarious. Had to laugh at "Place is filthy with mud puddle and pieces of cracks glasses on the ground everywhere". Dude, it's an auto wrecking yard not Chez Paul.

The employees were very helpful and accommodating. The were also very knowledgeable about the parts…read moreand different options that would work for me. Thank you O'Reilly in Tewksbury..

My Subaru crosstrek was not starting regardless of new AAA battery. Jess at O'Reilly installed a…read morenew Superstart 3 year warranty battery. Did a test to make sure it was fully charged Excellent and professional service

Still great, years later. Nicest and most helpful staff, always go the extra mile. No notes!read more

My husband sent me to pick up an online order. The two employees working there were extremely nice…read moreand welcoming. The employee who took care of my order was nice enough to help me to my car. He even put the heavy items in the car for me. I'm so sorry that I didn't get your name, but you made my day shine a bit brighter. Thank you.

Cool place had to buy 3M adhesive for the mirror case that came off at the car wash down the streetread more

Got my muffler and clamp put it on done thank you o really appreciate the help the muffler was the…read moreright one easy install

Guys inside were nice and cooperative, but they were denying a return (well not them but their…read moreboss) despite having the original receipt, and the part in sealed, unused condition. Drove all the way there after calling to make sure they could, only to be turned down, waste of gas and my time. Once this return is figured out, I'm never shopping at O'Reilly's again