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    Fram Auto Corporation

    3.9 (7 reviews)
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    Advance Auto Parts

    Advance Auto Parts

    3.8
    (4 reviews)

    This store is a masterclass in incompetence. After over a foot of snow fell overnight and my car…read morewas completely buried, I ordered a shovel online out of necessity. Hours later, I received an email explicitly stating that my order was ready for pickup (my credit card had already been charged). Based on that confirmation, I walked more than a mile through the snow to retrieve it. When I arrived, I watched another customer walk out of the store with a shovel. Immediately afterward, the employee at the counter casually informed me that they had just sold the last one and had none left. So to recap: after confirming my order, charging my card, and telling me it was ready, they sold my shovel to someone else and sent me trudging through a snowstorm for nothing. This wasn't a simple mistake; it was a complete failure at every level. Selling inventory you don't have, charging customers for it, falsely confirming pickup, and then shrugging when the customer shows up is beyond unacceptable. It's dishonest, careless, and shows zero respect for people's time or safety. If this store can't manage something as basic as honoring a paid order, they have no business offering online purchasing at all. Do yourself (and me) a favor and shop literally anywhere else.

    As a novice do-it-yourselfer I was determined not to pay $100/hour in service to have a garage…read morereplace 3 burned out exterior bulbs in my car. I was immediately greeted when I entered the store and received two offers to assist while I was looking at replacement bulbs. They had the two different types of bulbs that I needed and they carefully cross-checked to make sure that they were the right ones for my issue. Very professional and I will always come here for any car needs. This plus YouTube for some instruction helped me save over $100 today.

    Advance Auto Parts

    Advance Auto Parts

    1.0
    (7 reviews)

    Zero stars.... But Yelp requires at least one star to post a review…read more Manager discriminated against my partner because she is an obvious gay woman. He took two customers in succession before helping her. One being a young attractive woman in short-shorts and disgustingly took his time helping her. When my partner found herself being blatantly ignored she spoke up and asked to be helped. As she was there only to pick up a UPS package that required minimal amount of time. Yet he proceeded with badgering her over the process. Disgusting bullying. This man doesn't have any place working with the public and the leadership of Advance Auto needs to address this immediately. #upsneedstobeaware #ups

    I tried to order wiper blades to pick up in Danvers. "Order online, pick up at store! Free…read moreinstallation!" Sounds good, right? Everybody does "order online, pickup at store" nowadays. Should be simple. Got an email saying "your order is ready for pickup." Went to pick up. The Danvers store said they couldn't sell or provide or process anything because "the whole system is down." Even the phone didn't work. For a whole week I could neither get the parts nor get my money back. Finally got the order cancelled, and thought "OK I'll just try another store, Haverhill." WRONG!!! I got an email saying, "Your online order is ready for pickup!" and when I arrived there was a total incompetent slobbering idiot at the desk who had no idea how to deliver an online order. Took forever trying to find the order, then when he finally found it he claimed he had no idea how to find the part. I had provided the order number, as well as the EXACT NAME and ITEM NUMBER of the part. Not referencing any of this specific data he was given, instead he yelled to another illiterate, "Hey what's a conventional wiper? What's "conventional" mean?" to which his fellow moron replied, "I dunno, never heard of it." The rest of his "conversation" consisted of constantly repeating "HoneyBabySweetieLoveDoll" in a mocking, suggestive voice, and some high-pitched non-human squeals. Eventually (about 20 minutes later) he and the other dullard came back to the front counter all excited that they found the part. Whereupon the other (female) counter employee held up my order, saying "Look it's right here." It was sitting on the counter the whole time. Slobbering moron claimed he wasn't given the necessary information. I can see from other reviews that they don't know that the 21st century has arrived and women are customers who want to be treated with respect. I honestly don't know what was worse, being constantly addressed inappropriately - catcalled - by this disgusting pig, OR his total inability to do anything productive. Is he just someone's unskilled grandfather who needed a job? Your business would be better off giving him a no-show job. OK, I will try Danvers again. Se what century they're up to now.

    Fram Auto Corporation - autopartssupplies - Updated August 2026

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