This store is a masterclass in incompetence. After over a foot of snow fell overnight and my car…read morewas completely buried, I ordered a shovel online out of necessity. Hours later, I received an email explicitly stating that my order was ready for pickup (my credit card had already been charged). Based on that confirmation, I walked more than a mile through the snow to retrieve it. When I arrived, I watched another customer walk out of the store with a shovel. Immediately afterward, the employee at the counter casually informed me that they had just sold the last one and had none left. So to recap: after confirming my order, charging my card, and telling me it was ready, they sold my shovel to someone else and sent me trudging through a snowstorm for nothing. This wasn't a simple mistake; it was a complete failure at every level. Selling inventory you don't have, charging customers for it, falsely confirming pickup, and then shrugging when the customer shows up is beyond unacceptable. It's dishonest, careless, and shows zero respect for people's time or safety. If this store can't manage something as basic as honoring a paid order, they have no business offering online purchasing at all. Do yourself (and me) a favor and shop literally anywhere else.

As a novice do-it-yourselfer I was determined not to pay $100/hour in service to have a garage…read morereplace 3 burned out exterior bulbs in my car. I was immediately greeted when I entered the store and received two offers to assist while I was looking at replacement bulbs. They had the two different types of bulbs that I needed and they carefully cross-checked to make sure that they were the right ones for my issue. Very professional and I will always come here for any car needs. This plus YouTube for some instruction helped me save over $100 today.

It was a nice and easy transaction for my alpine green paint, great customer service, and it has…read morevery pleasant employees!

Terrible customer service. Called to see if a part is available and the placed me on hold, I no…read moreproblem holding, but then the woman who placed me on hold picked up the phone and then hung up on me. I called back and the same woman answered and I told her "hi you just hung up on me, I was calling to see if a pet was available." And she didn't say a single word, I kept saying hello and nothing. If you don't like your job, then quit and work somewhere else instead of taking your misery out on paying customers for no reason. Don't recommend.

ATTENTION PRIUS AND HYBRID OWNERS! There is an alternative to going to a dealership…read more I was fortunate to have had a friend that referred me to them as I have a Prius and pretty much every other auto repair shop referred me to a dealership as they do not work on hybrids Matt absolutely did everything requested and the quality spoke for itself. The value of the customer service and work done far exceeds their price! which was lower by far than a dealership They have a lifetime customer now!! They went way above and beyond! So grateful to have found them.

Exceptional customer service with transparency and honesty. Even before the work was done, I felt…read moreconfident I was in great hands. Leo & Sons Auto Repair is a family-owned business, which really resonated with me. I've been to several auto repair shops in the past, and I often had to return because parts were missing, issues weren't fully resolved, or something else broke during the repair process. At Leo & Sons, I also got my state inspection done, and the whole process was seamless. They gave me peace of mind from the moment I contacted them. They have a fantastic text message system and an easy-to-use website where you can book appointments. Plus, they send you a digital receipt, so you won't lose it, and it's eco-friendly too. Additional perks: They offer WiFi for guests and have a comfortable waiting area where you can charge your phone or laptop and work remotely if needed, or just check social media or read some of their many funny quotes. Time flew by while I waited. There's also a clean bathroom for clients.

the young man & young woman working here are always friendly and helpful. The management seems to…read morebe good here. good vibes overall

Helped me right as I came through the door. Fixed up issue in 5 minutes. I will use these folks…read moreas my go to here forward. Attentive, nice, funny, totally knowledgeable and accommodating.

We came to purchase 2 fender liners and a week later when we get to the shop to have the work done,…read moreturns out one piece was not for our vehicle. When we went back to show the manager what had happened, he dismissed us and said he will not change the part for us. We showed him proof of purchase along with the the tag it came with on the bag. This place is extremely ghetto and the manager is not professional at all. We just spoke to another person whom purchased a radiator and went the next day to return it because it was faulty and the manager said he did not purchase the radiator there and he did not make the return. Do not give these people your business he is a fraud and we will not continue to purchase parts from them! BEWARE !!! Scammers !! If I can give zero starts I would !

From the owner: The Auto Parts Outlet team is committed to providing you with a quality low-cost replacement part…read morethat fits your needs. We have employees with expert knowledge in the industry, employees who are avid car enthusiasts, and employees with years of experience in the industry.

Awesome customer service ! Stopped by today to get oil and a couple of filters for my car. I…read morecouldn't find in my car manuel how to change air conditioning filter. Mike not only showed me but he went out of his way and replaced it for me. The few times I've been there everyone's been very helpfull and friendly.

I am not a professional auto mechanic but I have a lift in my garage and work on a lot of cars,…read moreboth mine and friends. I have been going to this local NAPA for many years now and they are the best. In particular, I usually deal with either Joe or Jeremy and they always take the time with customers to track down the right part and get it fast if they don't have it out back. I can't think of how many times they have scoured the computer or catalogs for some oddball thing I needed, and came up with it easily and at a great price! I also like the fact they they know their customers. When I walk in, everyone knows my name. This is how businesses ought to be run!

The employees were very helpful and accommodating. The were also very knowledgeable about the parts…read moreand different options that would work for me. Thank you O'Reilly in Tewksbury..

My Subaru crosstrek was not starting regardless of new AAA battery. Jess at O'Reilly installed a…read morenew Superstart 3 year warranty battery. Did a test to make sure it was fully charged Excellent and professional service