Great service and friendly customer service. Nice store easy to navigate the area great locationread more

This is a medium sized business with 10 repair bays. They seem to have enough mechanic's, as at the…read moretime of my visit, all bays were packed and had mechanics working in every bay. As far as being a Volvo heavy duty truck dealer, it is my opinion that they are only a dealer by the Volvo sign that hangs out front. The reason that I say this is that they had to order every part, including my tires and shocks. It did not appear to have any basic parts in stock. Our truck was put in their shop on 3-16-22. Today is 3-29-22 at 09:44 and I was told that it would be ready to go by 10:00. It is not ready. The "to do" list was as follows- 1-replace the kingpins in the steer axle. 2-Repair/replace one drive axle upper shock mount. 3-replace all shocks 4-replace all ten tires 5-preform a three axle alignment. This took 14 days. That's 14 days of not rolling costing us THOUSANDS of dollars in lost revenue and well over a thousand dollars in hotels and Uber fees. Granted, it is not their fault that the truck had issues, but it makes me wonder why it took 14 days to do 2 days worth of work. All for the affordable price of $11,976.19 Thank god I have a money tree growing out of my hind quarters They seem to be good, knowledgeable, friendly people (as most Texans are) but the length of time that it took for the above repairs is beyond me. To their credit, they did find and identify the problem that was causing the issues with my truck in a timely manner. I would love to give them 5 stars and definitely would if and when I use their services again.

You know the saying about mechanics and used car dealers. Well, I can say that on multiple…read moreoccasions, Ellis proved this myth to be false when it pertains to high repair costs. In fact, there's a few times when I figured I had a bad transmission, but later found out it was something simple, like a bad connection, or sensor.If they wanted to lie, I would've believed it. The Manager, Cameron is extremely honest, a damn good mechanic, and the $75,or $78 an hour, is much cheaper than what you'll pay in Tyler. Highly recommend.

they are rip offs. did a turbo on my vehicle and over charged. the hose was put in wrong and broke…read moreoff. the lady in the office cussed me and called me stupid. tried to charge me for work I didn't approve and then drained all the oil out, took the filter off, and a hose. they tried to charge me 800 to do the water pump and when I sd no they tried charging me for work not approved. they will scam you and lie to you. they didn't even do the work properly. cops were called and they lied straight to his face and sd they didn't do that with the oil.

My car is not starting and I called to see if they could diagnose and they said it's beyond their…read moreexpertise... Not sure what kind of auto repair place this is if they don't even know how to fix a car that's not starting?

After my car was having shifting issues,(Pontiac G6 09') I started my hunt for a knowledgeable and…read morehonest mechanic. When I called Benny from Benny's transmission he immediately made me feel at ease! He then said "I can send a tow to come get your car." I was amazed at his willingness to help, while other mechanics are too busy or booked up for like a month!! Fortunately, my transmission did not need rebuilding or replaced! It was only a valve leak, he also let me know of other issues, but only did work on what I approved on. Since, I've brought my 97' jeep wrangler, and 10'Camaro. All my cars he did amazing work and would recommend any and everyone to go to Benny's. Plus, his team is friendly and family oriented! Benny is honest, fair and upfront with repairs and cost. Thank you Benny and your team!

Brought my car in to get worked on. A guy named Preston worked on my car he was a hard worker he's…read moreyoung just think over time what things he will learn. I'd be back because of him very talkative and helpful.

Excellent service. Business is handled with integrity and skill. They are willing to assess…read moreproblems and make reasonable recommendations. Very pleased with each experience.

Couldn't have been better service! Had car towed to them, they got it back out just when they said…read morethey would. Very appreciative.

Great service and reasonable pricing. Good communication and they don't try to run your bill up…read more They give you their opinion if any other repairs or maintenance but don't pressure you. Have used them for years. Great people.

I have been using Brad's for years now. They are a fantastic , family owned business that has been…read morein this location for probably more than 20 years now. They always stand behind their work and you will not be hit with any surprises. I've used them personally and for my business vehicles and never had any issues. Absolutely the best in ETX.

If i could give neg 0 review i would.this place had my car that needed slave cylinder a 300.00 part…read more.brad the owner passed my car to his crack headed son who was looking at studs on my tires!? Idk why when its transmission shop?! After i refused his 439.00 to fix a broken stud .he the next day said i needed the entire clutch redone and parts was 1000.00 and my bill was 2395.00 .the following day i needed the flywheel i found local for 550.00 he said cost 1000.00. My total biil would be 3306.00. I told them to give my car back and was told i needed a tow truck because they tore apart my car amd it was not drivable anymore.the said the tow truck driver would have to get it off of the lift inside the shop and the bill was 2800.00 if they finished bit 550.00 to gey it in pieces!? After 4 days and they didnt figure me foing the work of tracking down cost of parts and know that 1000.00 for parts and 2500.00 for labor is not fair or right.they are ripping off people everday.and most dont realize this. I get a car in pieces that i never told them to take apart and i have a car not able to drive and pay the 550.00 to get the car in pieces that i could drive to there place of business! DO NOT USE THESE GUYS THEY ARE CROOKS.ROBBING PEOPLE .and extorting your car they took apart to get it returned.they only took a week to break my car and cost me 600.00 more than a real transmission shop would.and no shop does this.tears cars up and gives them back in pieces!

I took my Lexus to Nippers after a collision that damaged the right front fender and wheel. The…read moreowner, Johnny Nipper, was very friendly and helpful. He gave us an estimate and started repairs. He honored the quoted price and our car was returned as good as new. After reviewing the invoice, I realized the expense had actually overrun the estimate by a good deal, however, Mr. Nipper honored the estimated repair cost. I consider Mr. Nipper to be a man of integrity and highly recommend his shop.

shout out to Johnny, Kari, and the repair team, wonderful people and superb workmanship In…read moreWhitehouse, TX. Very kind and respectful when I voiced my concerns. All insurance details were handled quickly and clearly. My car was repaired within the timeframe estimated and looked new when I picked it up. I highly recommend Nipper's to anyone in the Smith Co area of Texas or wherever you are. I will use Nipper's for any future auto repair needs. -Janice E

Excellent!!! Jamaal is top notch -he can literally listen to you car and know what is wrong. He has…read morenever told me the wrong info as I initially got other estimates and he charges about 1/3rd to 1/4th the price of what anyone else will charge.

I set up an appointment. I took my day off. He did not want to reveal the location of his shop and…read moreinsisted on coming to me. On the day of the appointment, he never showed up. I called him multiple times, but he never picked up the phone. I texted multiple times as well. Zero response. Things happen. I wouldn't give this rating if he had the decency to tell me that he could not make it. I wouldn't have taken the day off or waited for him for hours. (update) I am updating my review from 1 star to 3 stars because Jamaal personally reached out to me and apologized. I will update further if I receive any service from him in the future.