This is my second vehicle that I've bought from Peltier Chevrolet. I traded my 2012 Tahoe LT for a 2015 Tahoe LT. Chris was my salesman and I couldn't have asked for a more personable and informative salesman. (My first buying experience with Peltier was the same, just a different salesman.) Chris Kelly did not try to over sell me - I know what I want and he was respectful of that. He explained the differences between the two vehicles that I was considering and let me make an informed decision from there. I was given a very equitable amount for my trade which was extremely important to me. Financing was quick and painless and I was pleased with my interest rate and terms. I was given a great deal which included two years of oil changes and tire rotations as well as lower than sticker pricing and the great trade in amount. Bottom line, I'll come back to Peltier over and over again. read more

Hats off to Robert King, Service Consultant! Robert went above and beyond to remedy my vehicle's issue. Professional attitude and courtesy greatly appreciated! Thanks again, Robert! read more

Nice cars and trucks... we been here for at least 15min and nobody has come out.... Is it closed? is a Tuesday at 11:20am!!!! Don't you guys wanna sell!! read more

called me after I set up appointment in Longview. Sales man Jeremy calls me and says the truck is in Tyler at their location. I asked him twice about it being in Longview and assures me they're in Tyler. So I drove 2 hours out there and sure enough the truck is in Longview and the. asks if I'd be interested in another truck. sSales poaching b***s***t. He wasted 2 hours of my time! Never even said sorry for the inconvenience. read more

Just recently bought a used car from them; all were very accomodating and friendly. So, we completely trusted them. We were excited to finally get it done and drive the car and let our guard down. Maybe not all of them but this person is worst than a criminal who takes advantage of others. Be very careful with their Finance Manager Dustin. He ripped us off by not telling us an additional cost of 5k+. His spiel, "You are a business owner/ Company President so you are qualified under our GM program which includes 36 months bumper-to-bumper warranty and Gap insurance etc....".He then proceeded with more stories about other customers who availed his falsely advertise warranty. I left a google review but couldnt find it after checking back again in few days. For future reference to others, these extra charges could be under Other Charges as GS Administrator Vehicle Service Contract, Maintenance Plus Agreement, and Gap Insurance. Hope this helps. read more

My last experience with Peltier's maintenance/repair shop is very disappointing. I will never do busy with them again. My 83-year old mother's vehicle was out of warranty and was having issues with it over heating. Without a lot of details, they called and said that the head gasket was bad and they estimated it to be around $1,900. Based on the car's low mileage and my mother's age, I thought having it repaired was the best option. And I knew this was too much but I figured it would be done right. We gave Peltier the okay to continue replacing the head gaskets but let us know if something changes from their original findings. I received a call and they asked us to come down to talk since their findings had changed and things were more serious. We arriving at Peltier, the mechanic showed us the heads, the gaskets, etc and said someone had used a sealant to stop leaks. This had not been done nor was the car leaking. Now the $1,900 estimate had increased to $9,000 for a full engine replacement. They said the situation was so bad that they could do a rebuild but not guarantee the work. At this point, my mother owed Peltier $980. I had Peltier box everything up and had the vehicle towed to Engine Express. Engine Express gave us a 2nd opinion of $1,300. They replaced the head gaskets, nothing said about an additive sealant. Plus, 12,000 mile warranty. Thank you Engine Express!!! read more

Peltier Chevrolet - Car Dealers Near Me - Tyler, Texas

Kept me informed about my car service. Courteous, polite and offered me alternatives.

I bought a New Chevrolet Silverado 1500 from Isaac Quinones last year. He went above and beyond being a salesman in my eyes. He's very professional and conducted business the way I wanted. He made my buying experience great, but since then I felt like I wasn't getting the best results from there service department, so I contacted him. Not only was he great at selling the Truck, but he helped follow up with the service department which made my experience with him even better. He is probably hands down the best salesperson I've dealt with. He still answered some of my questions I had last week. If you're looking for a Chevrolet, please ask for him because you will not leave disappointed. All I know is he has another sale with me when I get my next truck if he is still there. #Issaac Quinones the goat of selling vehicles. read more

Chris is great and helped us a lot with getting into our new vehicle! We had visited other dealerships and I didn't feel as welcome as I did with Chris and a few other sales reps at Peltier. read more

Peltier Chevrolet - The next morning after telling Chris what we were looking for we received this pic - Car Dealers Near Me - Tyler, Texas

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My dissatisfaction with your company is unbelievable. Your con-artist sale person added a maintenance plan to my contract I never asked for you change me $2,895.00 for this maintenance contract & when you reimbursed me you told me it would be the entire amount instead you sent me a check for $561.50. You still owe me $2,333.50 & until you paid me that amount I'm going to do everything I can to get you to do the right thing. Tomorrow I will call GMC again & complain then call the Better Business Bureau & register a complaint & tell everyone I talk to about how you treat your customers. By the way this was over a $51,000.00 plus cash buy. Earl W. Plummer read more

Took my car in for a routine visit, and somehow, they managed to break my steering wheel column. I just paid them $500 for the service and yet, they refuse to fix it and claim it was broken prior. Will never be coming back to these people, incompetent management with terrible customer service skills. read more

SHADY dealership... lazy salesman who had no intention of helping us trade for a new vehicle. Totally wasted my time dealing with them. Look elsewhere. read more

The only reason why I give one star is because I dealt with nice people...IF I could get ahold of someone. I took my car in for a simple brake replacement. They had to keep my car for two nights because they ordered the wrong pads. In addition, when I left the auto shop I could tell something was wrong with my car. I called them and told them my car wasn't braking properly and it was making a funny noise. They kept my car overnight again. Claimed to fix the problem that was causing the noise my car was making. They didn't. I took it to another auto shop and they had it for an hour to inspect it and automatically was able to tell me what the problems were. I will never go to this place again. I want my money back because the other shop had to FIX AND REPLACE EVERYTHING THAT CHEVY CLAIMED TO FIX. read more

If I could put a - star I would. I was very disappointed in the service that my son's girlfriend received when buying her used car. Chris the salesman told me that all the filters on her used vehicle and in fact even after asking about the cabin air filter it had not been changed. The cabin air filter was full of dog hair from the previous owner and was very dirty. Chris told us that they charge then over $800 to change all the fluids and fillets. I'm going to check the oil filter next but who know what else was not told about the vehicle. Long store is don't trust the salesmans. Do your own checking because if you call them out about it they will tell you it's just a courtesy not mandatory. So i guess telling the truth is a courtesy not mandatory either. I will never refer anyone to deal with Chris or that dealership. Very disappointed. read more

Peltier Chevrolet - Supposed to be a new cabin air filter - Car Dealers Near Me - Tyler, Texas

O HIGHLY recommend you purchase or service your vehicle somewhere else. Do your research, and review their BBB report, not even accredited. Shows who they truly are and how they conduct their business. read more

Went to Peltier Chevrolet in Tyler, Tx to get my wife's timing belt replaced. Got the belt replaced and 2 days later it smelled like burning rubber coming from the engine through the AC Vents. Took it in a couple days ago and they said "it was caused by oil leaking from the gasket valve cover". Yet, if it was already leaking before we took it in to change the timing belt, we would have smelled it. But this did not happen until AFTER the techs worked on the car. Then they only called her once and she tried to call back multiple times with no luck. They then had the audacity to not give a quote to get it fixed and then said it would cost more than her car is worth. That is pathetic business in my opinion, and I would recommend to anyone to not take your vehicle to Peltier Chevrolet in Tyler, Tx. They are supposed to do a multi point vehicle inspection to check for leaks, and they said they did and did not report anything abnormal. This is bulls***. Dealerships are supposed to be good quality, but I can do a better job than those so called professionals. read more

I had trouble with my truck. Had it towed in. They had the truck for a week before they ever touched it. Called and to me it was ready. I got there and it was not. Had to get a rental. Finally after nine days the truck was ready. When I opened the door to leave there was sunflower seed hulls all over the floorboards, a drink cup that had melted ice and water filled the cup holder, and a greasy mechanics rag. This is the absolute worst service Dept I could ever imagine. The communication was horrible. Don't go there for your service needs!! read more

Do NOT take your car to peltier !!! I had a oil change and literally am stuck in a parking lot with no power to my car at all !!! It won't even let me take the key out or turn over . Then the tow truck said it would take a hour to town my car read more

It's almost like they don't want your business. I almost apologized for wasting his time. Didn't even get out of his chair...

I've taken my Chevy Sonic in several times over the last three years and they continue to tell me there is nothing wrong with it, I've paid hundreds of dollars for them to "fix" things, and my car is always worse than I dropped it off. In 5 minuites an autozone staff member fixed a part (for free I might add) that has been broken for three years that service said "they could not duplicate." They do not stand behind their GM warranties and do not stand behind their cars. My car has had trouble shifting since 2014 and they want me to replace the radiator because now it's locking up on the highway and stalling stating "it's over heating" however I can't even pull out of a parking spot and leave anywhere without it sticking and hard shifting. Every person who gets in my car asks "what's wrong with your transmission" and they refuse to let me get on the highway because they always think we're gonna crash since it won't shift.... but according to Peltier... nothing is wrong with it. Update: now that my transmission is out of warranty it completely stopped on the road and had to be towed away and now they're admitting it's a transmission failure and will not honor that I brought it before warranty for the same thing. read more

The worst experience ever.. I don't even think none of those seller's wants to do business with anybody they're not friendly at ALL not even if you have a question about a truck it seems to me that they can't help you if you are not good enough for them read more

I was leery of going to a dealership to buy a used vehicle but Peltier Chevrolet has eased any reservations I had about buying from a dealership. Jack Chaneyworth has helped me on more than one occasion with my vehicle and has gone above and beyond. All the staff there have been extremely helpful I have absolutely no complaints. I highly recommend Peltier Chevrolet!!! read more

ABSOLUTELY DO NOT GO HERE THIS PEOPLE ARE A JOKE!! Pay attention to the reviews they are not lien worst service ever over priced and do not care as i was told " if you want if not you could go somewhere else " (by Dennis" rather then help so unprofessional dont even bother a waist of time if they had a zero star i would give them that !! read more

I brought my 2003 Chevrolet 1500HD in to get the starter fixed. I told them up front it was the starter. They did their "diagnosis" and found that it was the starter and the battery that I bought two weeks earlier was bad. I told them to fix the starter and replace the battery. I took the battery back to the place I bought it and they could find nothing wrong with it. Difference between their battery and the Interstate battery I bought $60. I had to call to ask if my vehicle was ready. I picked up my truck and my instrument panel was broken. In all fairness there were already issues with it, but I could always see my total miles on my truck. When they returned the vehicle I was unable to see the total miles. Took it back to them to have them return it to the condition I gave it to them in. They told me I would have to buy a new instrument panel which would be about $500. We contacted them and they decided to file it on their insurance and we would pay the deductible of $200. We accepted their offer. We brought it in Wednesday morning because they needed to plug it in to get the part number off of it. Why they would need to have us bring it in to get that is unknown to me, but we did anyway. They said they would call when the part came in. I called them around noon the next Tuesday and left a message for the Service Director to call me back. I specifically said I wanted him to call me back to find out if the part had come in. He had one of his service advisors, Dennis Blaschke, call me back literally within an hour of leaving the message to tell me the part was in. I took it in the next morning at 8am. Dennis called me at 2:30pm that day and said they couldn't get it programmed and that if it was okay they would like to keep it over night. I said that was fine. I called Dennis at 9:30 AM the next morning, 5 working hours after Dennis had last called me, and left a message asking him to call me back with an update. Heard nothing. We then called the Service Director at 11 AM. He then proceeded to talk down to my wife, even raising his voice. I called the General Manager, David Bates, even before she got off the phone with the Service Director. We then told him the situation and within 2 hours the vehicle was fixed. I then showed up the next morning to pick my vehicle up. Paid my $200 fee for them breaking my truck and then waited 10 minutes before they could get my vehicle out to me. I even went to Dennis, who was on the phone, and he just looked at me and continued his conversation, not even trying to rectify all of the customer service issues that they were responsible for. I will NEVER recommend their service department for anyone and I'm not sure if I trust them enough to buy a vehicle from there. Honestly, it probably wouldn't have been so bad if I had not had EXCELLENT service from Tyler Ford 2 weeks earlier. Their major problem lies in their customer service and keeping the customer informed as to what is going on with their vehicle. read more

The service department and its manager are a joke! We've been using this place for years to service our Tahoe. After today they will no longer touch any of my vehicles. My wife took our Tahoe in for an oil change a few days before Christmas. I go to drive it two days later and noticed a big oil spot in the driveway. So long story short... they look at it and determine it's not the drain plug or the filter. Claim it's leaking from the oil pan directly above the filter. How convenient is that!! This vehicle has never leaked any oil and now just after they service it does. They definitely just lost a long time customer and as usual they don't care. Do yourself a favor and don't use this place! read more

This is review is for Service. I have used Cindy since they were downtown. She is honest and fair. If you need service call her. I just had a repairs on my suburban with 200,000 miles on it. Cindy was honest. She took my call. She followed up with me and gave me options. She's the best!! read more

Curt and Bridget are awesome made buying a new car easy with no stress and I love my new car

I would NOT recommend Peltier Chevrolet for service. They are grossly overpriced. They wanted to charge $1,100 for a/c compressor replacement which I got done at Donnybrook Automotive for less than HALF!!! I did use them for spark plug replacement and when I picked up the vehicle the check engine light was on. Joe Francis (service guy) hooked up a diagnostic tool and and told me something was wrong (I don't remember exactly what it was). I expressed that I was angry that they would let me leave with a check engine light on. He started talking about how things can naturally go wrong and went and then went and got a mechanic. The mechanic literally plugged something in under the hood and apologized that he had unhooked it while replacing spark plugs. Really?! I appreciate the mechanic for apologizing but again, WHY LET ME LEAVE WITH A CHECK ENGINE LIGHT ON! Joe did not apologize. He did ask if I noticed any lag since the spark plug change. I wanted to tell him he would see no lag in my racing out of Peltier Chevrolet!!! I have loved the sales team at Peltier (Julian Delgado) but their service department is a farce. Never again Peltier. read more

I was very happy with my transaction! I picked the Tahoe out I wanted, went to work and at 5pm came back, signed the papers and was on my way home! Couldn't ask for anything better! read more

I've lived in Tyler for almost a year now and have been coming every few months to get my oil changed and tires rotated. Rodney is one of the best service advisors I've ever met in my years of going to Chevy dealerships, and the entire staff is very friendly and professional. For years I've had problems with coolant leaking and my car overheating, but FINALLY Peltier Chevrolet's team was able to figure out the problem and fix it once and for all. I've also had some little problems here and there that they fixed up, and even though my warranty had expired they gave me a discount because I am a preferred customer. They also have a promotion going right now where your oil change is free if they don't finish the service within a certain amount of time so definitely ask about their specials, and they also have monthly drawings for free services. Unfortunately, I am moving soon...the next Chevrolet dealership will have big shoes to fill! read more

Worth the drive from houston out there just to see Steve. Great guy, really helpful. Enjoying my traverse every second.

Good experience at Peltier Chevrolet. Only reason we didn't give a five star review is we had a problem with a missing key fob, but the sales manager was able to work it out for us. Got a good deal on our vehicles though, and the process of actually buying the cars was easy. The only negative thing I can say about it is when buying your vehicle make sure that you are getting the little things (like key fobs) before you sign anything. read more

I've bought two Tahoe's from Peltier in the last two years. I've had nothing but good experiences in both buying and getting vehicles serviced at this dealership. The staff is very friendly and treat you like you're family. read more

Walton is the man to see. He is the youngest salesman there, and by far the best. The management however is AWFUL. My husband was ready to buy a truck, that Walton put him in. It was exactly what he wanted. His credit is great and the price on the vehicle was perfect for us. However the GENERAL MANAGER already had a friend interested in that same truck, so not only did he cut up with his buddies while we spent 7 hours waiting on prices etc. He made an outrageous offer to my husband he wanted to sell the vehicle to a friend of his. Walton did everything he could for us but David Bates made sure that didn't happen. He also made sure to ding my husbands credit, knowing that he had zero intentions of letting us leave in the vehicle. read more

I ended up buying a used car here. The battery on it died a week after I bought it. When I went up here to figure out why my car wouldn't start without a jump, they told me to get a new battery. Never mind the fact they sold me a car with a faulty battery, they made me dish out 100 dollars more for the car right after I bought it. If you want to buy faulty cars, this is the place to go. read more

I just bought my first new car, a 2014 Camaro, this past weekend from Peltier Chevrolet and had an awesome experience. Darren spent plenty of time with me to make sure all my questions were answered before I made a decision. I was definitely a tough customer, but he stayed patient and was very understanding and helpful throughout the long process. Darren connected with me on a personal level and didn't fall anywhere near that negative car salesman stereotype. He went the extra mile to make me want to buy the car without being pushy in any way. Overall, I had an excellent experience and would definitely recommend this dealership and Darren specifically to anyone looking to buy a car. read more

This was the easiest car purchase I have ever had. Jeremy was an excellent person to work with. He was very helpful with getting everything exactly how I needed it. He explained how everything on the vehicle works. I will definitely be back to purchase another vehicle from Peltier. read more

There are so many negative things that I have experienced with this place ,I will never buy from them or any Chevrolet ever again. I purchased a used vehicle in January 2015 during an extreme cold front with freezing rain and in the low 20s/upper 10s. I tried the a/c at the time, but of course it wasn't able to really be tested because of the extreme cold, but assured over and over again that it worked perfectly. Of course when it came spring time, it never worked properly and failed on multiple occasions. And of course they would not take any responsibility. Then I went back in with the same exact car a little over a year later to sell back since I am leaving the country. The KBB shows that they should be giving me at the very least $4,000 for it. They told me that even though I purchased it from them for $7,000 a year ago and it's still in great condition, they can only give me $1,500 because it is no longer being made. The car model hadn't been made for multiple years before I bought it, so they are fine with charging $7,000 for a car no longer made, but instead of giving anything close to the value, they would rather screw people over. I cannot stand people or companies like this. read more

If i could give 0 stars, I would. I waited over 2 hours for service total, going back not once, but TWICE. They could have told me the first time that they would not take my insurance (from another state) instead of wasting my time and making me wait so long AND waste my money driving ALL the way there. Staff are polite, but not at all knowledgable in the departments that they are working, and I will politely say i will NEVER go back, Typically, dealerships are my first choice, but this one is terrible. read more

Great customer service...appointment went smoothly.