Excellent choice of doors and customer service was excellent Pavel was our assistant and was able…read moreto get the door we chose fixed up so we didn't have to make another trip from Priest River. I even found another door I want to replace our front door. So we will be back. Love the duck .

Going to Ugly Duck seemed like a good way to save some money on our huge project - remodeling;…read morevirtually gutting the entire home. We ordered 16 interior doors and one exterior door. First, I never received a printed out invoice. I have looked in all my files and don't know how I missed asking for one except that I was busy coordinating work and scheduling contractors so didn't follow-up. Second, the interior door jams were not paint ready like we had asked for but since I could not find the invoice to double check what they had written down and was busy with other things, I let it go. I decided it wasn't as big-a-deal. Lastly and the reason for this review is the oversized exterior door with glass panels that we purchased for over $1000 (by memory because again - NO INVOICE with the price). We had it stained and installed. Right away it didn't seem to fit right but since we had already spent the time/money, we tried to make it fit. It just got worse with time. I had three different contractors come out to try to fix it when finally someone put a level on the door itself and said that the door is not level or warped and suggested I call Ugly Duck. He also told me that his company don't even buy from Ugly Duck anymore because of quality issues. Since we paid so much for the door, it shouldn't be failing after 2.5-3 years. I called and was called back and told that they wouldn't stand behind it because there is a One Year Warranty - again - no paperwork with our purchase. I was asked if I wanted to buy another door!?!?!?!?!?!? Are you kidding me? $1200 into a stained/installed door that shouldn't fail in 3 years and I am asked if I want to purchase another door? Yeah right. I will be buying another door - from someone else.

These folks just aren't trustworthy in my opinion. We ordered two banks of expensive Marvin windows…read moreback in February 2026 to replace some contractor-grade windows in our 2005 spec-home in North Spokane. We intend to start replacing a bank of windows every six months or a year. NW Window came out to measure and then we ordered the windows. It took five months to get them - which is fine, as I understand that they're custom built, and that takes time - and then NW Window tried to install them. The installers were great, but they quickly noticed that the upstairs windows were fine, but the legacy trim could not be reused with the downstairs bank of windows. The person who had measured the windows back in February did not catch that there was a difference in trim depth between the upstairs and the downstairs. The next thing I received from NW Window was a quote for an additional almost $2K (plus even more for staining) to rebuild the window trim. This was on top of a sale of windows that was almost $24K. I get that no one is perfect, but you need to own your mistakes. NW Window, on the other hand, simply blamed the original contractor of our home for having inconsistent trim depth and is trying to shift the cost of their mistake to me. I will definitely look for a different window supplier in the future and will note to the window manufacturer, Marvin, that it should look for a more conscientious reseller in the Spokane, Washington area. Please note the ragged, more-than-3/8" gap in the trim on the picture below. It's sort of amusing that NW Window includes the following on the bottom of its invoices: "The bitterness of POOR QUALITY and LACK OF SERVICE is remembered long after the sweetness of a LOW PRICE is forgotten. Thank you for your business." They should read their own documents, as this was definitely an example of very POOR QUALITY and LACK OF SERVICE.

Excellent sales and service and installation and very pleased with the dedicated customer service…read moreand quality workmanship. Installed an Infinity Sliding Patio Door with four layers of low e and sound reduction and a hemlock wood trim. Clean installation despite having to cut into the ceramic file floor by using professional protection covering. Also was only a half a day to install. Mike and Ken did a great job all around and came out a few weeks later to replace a bowed screen door and a marred cover piece, and now it looks perfect. Well worth the price but also a reasonable price considering the quality product and installation. Can highly recommend this company and the personnel as a high quality company that really does care about its customers. They are trustworthy and very professional, and Marvin stands behind its products. Michele LaBelle

Jim was so thorough fixing my garage door. Able to come out same day! I will use again if needed.read more

My garage door opener recently stopped working and eventually discovered that it was due to broken…read moredoor springs (too much load on the motor). After consulting Yelp I found Door Specialties and saw the had five stars. I decided to call them. They answered the phone despite that I called a few minutes before they open. They were able to send a repair person to my home within 2-3 hours who looked over the issue and provided me a quote. He was able to replace the spring and lube the rollers within just a few hours (he had to go get parts). I am extremely impressed with their customer service. They are prompt, provide accurate estimates and go the extra mile. I strongly recommend them!

These guys are the best true professionals Tom made a house call to come over and help me design my…read moreback door it got here within 3 to 4 weeks they came installed it did a great job I've ordered a second door from them and plan on doing some new windows through them as well

We used them for our first house and they measured incorrectly and had to reorder the windows. It's…read moreok, mistakes happen. We're in our new house now and contacted them about getting a new quote, only to be totally ignored. They never called us back. If they're too busy, the professional way to handle that would be to at least call and tell us.

Friendly, knowledgable customer service always willing to help us find what we're looking for.read more

Luxe salon has the nicest vinyl flooring that I have seen that still looks new after years of heavy…read morefoot traffic. The owner told me that it was purchased from Windsor Plywood on Lyons. The owner Blaine helped us pick a similar product that was right for our needs that we absolutely love. Getting rid of the carpet has been a huge improvement, and the vinyl we chose looks like genuine wood flooring... We have another large flooring project coming up in the future. We will definitely purchase our products from Windsor for that project too:-)

Mark responded right away to my call about a non-operating garage door. His pricing was straight…read moreforward and beat well the other three companies I called. He communicated by text to keep me posted on his arrival. He worked efficiently, and was transparent about what other issues my door had... the implications of my waiting to get recommended work done (and an affirmation that waiting would likely have no serious consequences!). He had supplies with him, making the visit quick as well.

From the owner: Hello Spokane, my name is Mark Villarreal owner/operator of Remarkable Door Company. I am excited…read moreto serve our community with outstanding customer service and amazing products. I believe that a garage door is only as good as the installation. I’ve been in the garage door industry since 2007 and I am passionate about smooth operating doors. Call today for your free estimate! 509-601-8950

Willy responded quickly and provided me with windows of time he was available to talk by phone. I…read moreended up going with someone else who happened to be working a couple blocks away, but I spoke to him on the phone and he was very helpful, friendly and professional. I would definitely contact him again if I need future services.

Exceptional expertise, quality repair, integrity, reliability, considerate service. We are…read moreconfident we can depend of Willy Murray to ensure we have an efficiently functioning garage door as well as trustworthy guidance and recommendations. With gratitude and reassurance, we highly recommend The Door Guy.

I recently had the windows in my guest bedroom redone and screens added to my back patio door. I…read morewas careful in getting the estimates and researching local companies to do the work. Ryan at Northwest Screen & Shade was amazing! His knowledge of the products, attention to detail and work was beyond my expectations. I highly recommend using them for your next project!

Excellent customer service from the gal in the office to the gentleman who came out to give me an…read moreestimate. They kept me updated on arrival and were friendly. The gentleman even offered cost saving ideas. The price was very fair for the two odd screens I needed. I will use them again.

They are great! Super speedy and super efficient!! They found some additional needed repairs and…read morethey were able to get it done all in one shot. Might be slightly more expensive and worth it since it all got done and I didn't have to find someone to come out again. I think Chris is who came out and he was super helpful in explaining what needed to be done and the associated costs. Got a recommendation from a friend and grateful that I did.

Came the next day to program new remotes and even threw in an extra one when our old one didn't…read morework anymore, highly recommend