My husband bought a Grand Wagoneer from Willis a year ago and we returned to Willis to pick up a…read morecheap commuter car for work which was a 2017 Mercedes GLC 300. Two months later, the weather dipped into below zero temps, we smelled gas fumes and the smell only appears when you're warming up the car and when it's really cold. Found out, Willis did not run the VIN number or fix the recall on it and will not work with us to our satisfaction. After 2 months, Willis told us the car depreciated $6500 which is 1/3 of what we initially financed since we now have to eat that money. We went across the street to Mercedes to fix the recall issue. Obviously, Willis did not complete a multi-point inspection on this used vehicle as they initially stated. I just found out $2000 more needs to be done to this car to pass inspection. I believe Willis knew this car had issues which was not disclosed, and passed it off to the next unsuspecting customer. We were told Mike Thomas would call my husband to discuss further. That was 2 weeks ago. They are no longer a reputable company if they continue to treat their customers with disrespect and lack of integrity. Since Mike doesn't feel necessary to speak to us, we just went to a competitor of theirs and purchased a new vehicle for our daughter. I will not return to Willis due to their poor customer service.

Sticking to estimates!! Quoted $550 former thermostat, then another$550 for new radiator..then…read morecalled again and doubledcost of radiator.. I expected a bill of 1700... it was over $2200.00..by the way, I still have no heat!!

My wife and I had an outstanding experience with Toyota of Des Moines, and I want to give special…read morerecognition to Steve Henigan. Steve came highly recommended by our friends, Jim and Darcey Widmann, and now we know why. After shopping all over Des Moines for a truck, we encountered dealerships that either patronized us, hassled us, or made us feel like we didn't know what we were talking about. Some even tried to convince us that we couldn't get what we wanted. But when we walked into Toyota of Des Moines, it was a completely different experience. From the moment we were greeted, we felt welcomed and respected. Steve allowed us to choose the vehicle we wanted without any hassle. Every incentive was explained upfront, and the level of transparency was refreshing. What truly set them apart was their willingness to meet our needs on the trade-in. We were told by a Ford dealer (who originally sold us the Bronco) that we could never get the trade-in value we wanted, but Toyota gave us exactly what we asked for--no questions asked. Steve and the entire team at Toyota of Des Moines worked with urgency, respect, and professionalism to finalize the deal in a way that left us completely satisfied. This level of customer care and attention to our needs is what made us feel valued. Toyota of Des Moines embodies what it means to be a true car dealership. We are now proud Toyota brand loyalists and look forward to a lifetime of Toyota ownership, provided the company continues to deliver on its promise of quality in both manufacturing and sales. If you're out there shopping for a vehicle and struggling to find a dealership that truly listens and puts the customer first, look no further than Toyota of Des Moines. Thank you, Steve Henigan, and the entire team--you have earned our loyalty!

untrustworthy crooks. they will literally tell you anything to get you to purchase even though…read morecategorically they know it to be untrue. Especially when it comes to warranties. Do not trust anything they sell you and don't pay for anything extra when purchasing a vehicle. I would also highly recommend going to any other Toyota dealer.

Did not have the car that I originally wanted so they moved heaven and earth to get it for me…read more They were great to work with. Will always choose Bob Brown for all my auto needs

I want to start by saying my service advisor handled the situation very well. My vehicle was not…read morecompleted as promised. He let me know he had "emergency loaners" on hand. I stopped in to pick it up around 3:30 earlier this week. I appreciated his effort to make things right. Unfortunately, my experience at the cashier counter was not as polite. When I came in to pick up the loaner, the cashier (the woman with darker hair whose desk sits against the back wall) was rude. I thanked her for helping get a temporary solution in place. She made a point to tell me that the vehicle had been pulled from another customer to be given to me. Her tone made it seem as though I had demanded to take a car from someone else, which was not the case. I was told I was receiving an "emergency loaner," and I had no knowledge it was originally set aside for anyone else. If there was an internal issue or last-minute adjustment, that is not something a customer should be made to feel guilty about. I understand that end of day situations can be stressful, and I even considered that she may have just been having a bad day. However, speaking down to a customer and placing blame on them for an internal decision is inappropriate. I should have addressed it with a manager while I was there, but I chose to reflect on it first. Again, the advisor's service was excellent, the interaction at the cashier counter, unfortunately, was not. I was hesitant to leave a review as I have never left one before and I would like to believe she was just having a bad day, but I have not yet returned the loaner as my vehicle still is not completed. I should not have left feeling guilty about taking a vehicle that was offered to me and for keeping it longer than expected. It is unfortunate that I felt the need to create an account to leave a review, that's how much this interaction has bothered me. I hope something was lined up for the other customer who is also without a vehicle. I was hoping me taking this would've been an overnight fix.

Initially visited the dealership just to take a look at the Santa Fe and ended up taking one home…read more Dealt with Chris W who was pleasant, professional and took the time to understand our situation and needs. Chris went the extra mile to get us into the car we wanted with a payment that worked for us. From my experiences so far, I wouldn't hesitate to recommend Chris, the dealership or the vehicle.

2 long visits and hundreds of dollars later, and my Hyundai is still not repaired even though the…read more"work is guaranteed." BS!!! All talk and no action. The service people are confused- I got multiple calls saying my vehicle was repaired, but they got the name and vehicle wrong. The business counter tried to tell me I hadn't paid even though I showed them the online payment. The service manager blew a lot of smoke, but again, the car is not repaired. Stay away from this place.

Overall a so-so experience. It started out great. We purchased a certified vehicle. The very first…read moretime we took it in for a oil change after we bought it (to the dealer Dewey) they said a shock needs replaced, the engine is leaking oil, battery is testing low, and suggested an alignment since tires are wearing uneven. We purchased a $4000+ warranty with the vehicle but the only item they will cover is the oil leak. Not sure how I feel about the "certified" vehicle any longer. I feel they should have taken care of the shocks within such a short amount of miles driven? Live and learn. On a high note the staff is very nice and friendly. I am hoping the financing/sales team with set this straight with the shock. Seems it is out of the hands of service team. The Expedition is in the shop at this time. They did fix some items on this vehicle a few days after we purchased it after we pointed them out so that was good. Best of luck if you purchase a certified vehicle. I suggest you take it to another shop within 3 months to have everything looked over and catch these things early. We didn't and are now paying the price. Maybe you will have better luck.

My estimate started around $8464 and ended at $13600, adding insult to injury it took around 6…read moreweeks (more on this below). After they 'disassembled' the vehicle, they found the other $50000+ in damages. I'm no body repair person but come on, I guess they employ low skill estimators or possibly they are just dishonest. This was by in far the worst repair experience of my life. No possible way would I refer a single person here. When I approved the estimate, they called me to let me know I could bring it in so they could start repairs. One of the most obvious things that needed to be replaced was the grill, we had hit a deer, oddly enough the grill was on backorder and was the last thing they were waiting on to complete the repairs.

We had a great used car buying experience here in the summer of 2018. Our sales person (Jessica),…read morewas super friendly and no-pressure; her boss, Nick, treated my wife and I really well. They have tons of inventory, not just Ford vehicles. Their sales process is transparent and the prices competitive. We didn't have a lot of questions, but the ones we had were answered really well. Overall, I was happy we found a car that we liked and I felt like we paid a fair price. We never felt pressured and the staff was fun to work with. We would shop here again.

Please list your hours online so people don't waste their time. You have different hours for…read moreeverything to save you money but have no problem charging over $200 and keeping a vehicle for 24-48 hrs just to look at it. At least take the time to fix this or train people from service to get parts.

We bought our new Chevrolet from Stuart iowa..we were told we could get our oil changed here in…read moreAnkeny...The people in the service department here were so rude and acted like they were doing me a favor changing the oil in my truck..yesterday, I drove clear over to karl Chevrolet in S tuart and got the same treatment...we will NOT be buying another Chevrolet.... The sales people we dealt with in both shops were awesome..it was the service department in both towns that were terrible.

Visited the quick service for an oil change today at 12:15pm. Got me right in to bay 4 after a…read moreshort 2 minute wait for the check-in assistant. I was able to wait in the vehicle while they performed the service. They did a quick light inspection at the beginning of the service by checking the headlights, high beams, hazards and reverse lights. Tires were inspected during their multipoint inspection and fluids were topped off as needed before they pulled me through the bay. Excellent, thorough and efficient service and technicians were kind and courteous.

Our decision to purchase a car was a difficult decision to make…read more My wife lost her job a year ago and having difficulty finding another job to take it's place. We found a car, a 2008 Ford Escape at another dealership for $7000 that was a year newer than what what we had to trade. Kia offered us a 2012 Ford Escape that had everything I would hope for in the next car I would own. It was $13,500. It was more or less accepting where we were in life and settle for the old car or strive for a life where we would feel comfortable driving a car such as we purchased from Kia. The experience was one of optimism or failure for us and buying from KIA allowed us to gain confidence to face the future in a sensible, realistic way. The payment will be managable to our ability to pay and I think my wife will be pleased to drive this car to a good job once she finds the one that fits her abilities. This isn't much of an endorsement for KIA itself, but as a decision to work for what we want and we are glad to have that option in our lives. KIA gave us that option and it was a pleasant experience.

I purchased my Kia Telluride in the United States. After sitting on hold trying to make a service…read moreappointment for over 20 minutes, they told me they could not work on it because it was manufactured in Canada.

I purchased a Pathfinder at Willis Nissan through Steve Johnson .I really enjoyed working with…read moreSteve, he followed up and responded to all my questions and was extremely easy to work with, no high pressure sales pitch.

I had an appointment to get my car radio serviced & inspected. I called and booked an appointment a…read moreweek in advance. Dropped my car off in the morning. Messaged the guy who was working on my car at 3pm. He said they still haven't had a chance to look at my car. Inconvenienced my whole day and those around me who had to drive me around since I didn't have my car. DO NOT waste your time here. Picked up my car and nothing had been done. Just sat there all day.

Bought a used car. The sales woman was wonderful, but that is where the positive ends…read more I pointed out on the test drive that the washer fluid wasn't spraying right. Said they would fix. Said the car had remote start. So I agreed to buy it. My bad for not testing EVERYTHING. They were supposedly fixing the wiper issue while I signed the paperwork. Again, my bad for not testing it before I left. Go to run errand and the car starts panic mode and won't start. Turns out there is an aftermarket security system they didn't tell me about. The "remote start" doesn't work. Go back, they try to charge me a diagnostic fee for the remote start and say they can't diagnose it after having it for four hours. Finally they agree to waive the fee. I call a jeep dealer who tells me that my car does not in fact have a factory remote start. Spend a week arguing with them until they agree to install a remote start. At the same time, I am dealing with the third party security system company, and have to get that system removed. My windshield sprayers still don't work right, had to replace lines and they fire in reverse (front wipers work but trigger rear sprayer and vice versa) but I figured out how to get that to work on my own. Now I have a dead battery. So I go to use the physical key in the fob to open the car. Turns out the physical key doesn't work. So I go on my own to get a new key from the jeep dealership. They try to make new keys, but even cutting the key from the vin doesn't work. They say they can't do anything but order parts, and to call the dealer I bought the car from. GM Josh basically blames me for not buying the warranty, saying they don't test the physical keys, and I already got a free remote start out of them so tough luck. Gives me the same repeat that they buy thousands of cars, they don't know all the details, blah blah blah. Again, I admit my bad for assuming the physical key that came in the key fob would work, but they wouldn't even compromise to help fix it. Don't buy a used car from here unless you check every little key, fob button, and function, or are willing to spend thousands to buy the warranty or pay for repairs. BUYER BEWARE!!!

We were sold a used car that had major problems. We were misled that the problem was very minor…read more Once the problems were diagnosed by a second party mechanic they refused to pay for any repairs. They have repeatedly ignored our phone calls, texts and emails. I filed a complaint with the BBB and they have ignored that as well.