Wonderful and Seamless... I purchased from Willy/ MINI of…read moreDes Moines a Certified 2021 MINI Cooper GP, which I purchased out of state. They were very courteous on the tele and made the transaction simple and seamless... As for staffing 10 out of 10 - Service Mgr John L, Salesperson Ann P, and Charles Finance were great. They can handle the online e* Purchase quickly and also followed up - post delivery. Would I buy again from Willy -absolutely... Dee

WILLIS you have had my 2008 SRX for over a month ( May 4th). I was told by Logan, the service…read morerepresentative that the instrument lights on the dash was fixed -- but in the interim the technician damaged my dash and WILLIS would repair it once they get the part from a JUNK yard. I understand the numerous delays in shipment but it has now been over one month -- the last two calls I had from WILLIS were on May 27th and May 28th (Dan) which was repetitious and the other from the Cadillac Used Car Section wanting to know if I wanted to sell my SRX and the answer is NO! I love my SRX because it had been very dependable to get me to Iowa City University Hospital for the last few months for my cancer treatment. So Mr. Willis please hurry and fix my reliable Cadillac. Thank you.

I purchased a new car from Toyota of Des Moines. They went above-and-beyond to find the exact…read moreSequoia I wanted. They gave me a good deal on it, had it ready for me exactly when I wanted to pick it up, answered all my questions at the time, and are still available to support me after the purchase. I shopped at three other dealership before contacting this dealership. I can honestly say their customer service is WAY beyond what any other dealership offered, and their price was lower. I'd highly recommend shopping for a car here. And that is from a woman who HATES the entire car buying process.

My wife and I had an outstanding experience with Toyota of Des Moines, and I want to give special…read morerecognition to Steve Henigan. Steve came highly recommended by our friends, Jim and Darcey Widmann, and now we know why. After shopping all over Des Moines for a truck, we encountered dealerships that either patronized us, hassled us, or made us feel like we didn't know what we were talking about. Some even tried to convince us that we couldn't get what we wanted. But when we walked into Toyota of Des Moines, it was a completely different experience. From the moment we were greeted, we felt welcomed and respected. Steve allowed us to choose the vehicle we wanted without any hassle. Every incentive was explained upfront, and the level of transparency was refreshing. What truly set them apart was their willingness to meet our needs on the trade-in. We were told by a Ford dealer (who originally sold us the Bronco) that we could never get the trade-in value we wanted, but Toyota gave us exactly what we asked for--no questions asked. Steve and the entire team at Toyota of Des Moines worked with urgency, respect, and professionalism to finalize the deal in a way that left us completely satisfied. This level of customer care and attention to our needs is what made us feel valued. Toyota of Des Moines embodies what it means to be a true car dealership. We are now proud Toyota brand loyalists and look forward to a lifetime of Toyota ownership, provided the company continues to deliver on its promise of quality in both manufacturing and sales. If you're out there shopping for a vehicle and struggling to find a dealership that truly listens and puts the customer first, look no further than Toyota of Des Moines. Thank you, Steve Henigan, and the entire team--you have earned our loyalty!

Did not have the car that I originally wanted so they moved heaven and earth to get it for me…read more They were great to work with. Will always choose Bob Brown for all my auto needs

I stopped in to have a minor issue on my car looked at.Drove into the service bay there were three…read morepeople standing they disappeared as soon as I stepped out of the car. I stood there with people milling around no one acknowledged me, had to go into the service waiting area to get someone to help me. I realized this a big dealership and a busy place but their customer service stinks especially when purchased your car from them last year. Do better!!

I traded in a car here and I've definitely not been disappointed. Starting with trading in for the…read morenew one to the paperwork to servicing the car. They took care of every issue I've found (which were minor and quickly resolved at no cost to me). They do oil changes and wash your car after which is nice. Especially since they have a shuttle. Everyone working at this location and the collision center are very nice and definitely treated me well every time I've been out.

2 long visits and hundreds of dollars later, and my Hyundai is still not repaired even though the…read more"work is guaranteed." BS!!! All talk and no action. The service people are confused- I got multiple calls saying my vehicle was repaired, but they got the name and vehicle wrong. The business counter tried to tell me I hadn't paid even though I showed them the online payment. The service manager blew a lot of smoke, but again, the car is not repaired. Stay away from this place.

Oil change for my work vehicle! Mark in the service bay took awesome care of me and my vehicle…read more Even went above and beyond to find me a huge sale on tires. Definitely recommend to come on and see these guys!

Called in over an hour ago -- to speak to a manager regarding poor service & Clearly a lack of…read moreservice. Several months ago my husband voiced a Concern of my tire Front passenger continual air leak and low tire at my oil change. They told him it was fine and aired it up. Brought it in the end of September to let Dewey know that the issue has been an ongoing issue and I continually have to put air in it - I had 2 other things as well under a warranty so the tire was going to be checked once parts came in for those repair/s. 10/6/26 bought in for the Seat skin replacement & the new key fob while the tire was checked. Told by representative that the valve stem was faulty and replaced when I came to pick up the car. 10/12/26 get notification from the car app... a leak was detected... so pulled up to my services doors at the place I work to air up my tire once again because it was down to 26lbs of air. My company mechanic tells me to just pull it in a bay. Upon discover tells me that particular issue tire has a used corroded Valve stem & I clearly had leaks - 1 of which is a nail deep imbedded in the tire and tire needs to be replaced as it is too close to the side wall. As to the second leak he could not tell what was causing this one. So tell me 1. Why used parts would be "put on to fix a problem" and 2 why I still have an issue if the problem was truly looked at? Does Dewey not do the SOAPY TEST???? The last car dealer I got my vehicle from I left them because of the SERVICE received.... as this is this is LOOKING LIKE THE LAST FORD I'll ever own if this is how the service is.

For a car dealership, this place has been pretty solid for us. We purchased a car in 2020 from…read morethem, which was a pretty straightforward experience, and have used their service department for two cars. Frankly, I wish Ford made minivans else we'd still be going there for our next vehicle. Also, I have had two different cars appraised and the whole process was really simple and straightforward; I didn't feel pressured. Granted, it could just be the people I worked with over the years, but it's been a pretty consistent experience. I am a huge fan of their service department: everything is done promptly, parts are always available, and they have a shuttle service plus will deliver your car after maintenance is done. The flexibility is hard to beat.

Please list your hours online so people don't waste their time. You have different hours for…read moreeverything to save you money but have no problem charging over $200 and keeping a vehicle for 24-48 hrs just to look at it. At least take the time to fix this or train people from service to get parts.

I had an amazing experience! I worked with Rob Lillig, who was very helpful. From tge inital…read moremeeting up until the purchase. He was very up front and honest. He listened and he found exactly what I wanted. I didn't anticipate the process being very quick. Brett in fiance got the approval quickly. Initially the approval was denied. He came back and said not to worry that he would get an approval. About 30 min later I got the approval. My experience was great!

Visited the quick service for an oil change today at 12:15pm. Got me right in to bay 4 after a…read moreshort 2 minute wait for the check-in assistant. I was able to wait in the vehicle while they performed the service. They did a quick light inspection at the beginning of the service by checking the headlights, high beams, hazards and reverse lights. Tires were inspected during their multipoint inspection and fluids were topped off as needed before they pulled me through the bay. Excellent, thorough and efficient service and technicians were kind and courteous.

Our decision to purchase a car was a difficult decision to make…read more My wife lost her job a year ago and having difficulty finding another job to take it's place. We found a car, a 2008 Ford Escape at another dealership for $7000 that was a year newer than what what we had to trade. Kia offered us a 2012 Ford Escape that had everything I would hope for in the next car I would own. It was $13,500. It was more or less accepting where we were in life and settle for the old car or strive for a life where we would feel comfortable driving a car such as we purchased from Kia. The experience was one of optimism or failure for us and buying from KIA allowed us to gain confidence to face the future in a sensible, realistic way. The payment will be managable to our ability to pay and I think my wife will be pleased to drive this car to a good job once she finds the one that fits her abilities. This isn't much of an endorsement for KIA itself, but as a decision to work for what we want and we are glad to have that option in our lives. KIA gave us that option and it was a pleasant experience.

Edit to add : At this point, Kia seems to be attempting to make it right. They called with an…read moreexplanation, and it does seem as though there are certain things on going that are 100% out of their control in regards to how long this is taking. However, I would still verify your warranty yourself through the warranty company as this is how I found out I was give incorrect information and whether it was deliberate, or not, it still should not have happened. Be very careful going here for anything service related. They completely lied to me about what my warranty covered after waiting over EIGHT hours for a call back. They also took almost a week to simply get it in for diagnosis even though I am 95% sure I know EXACTLY what is wrong with it. I would not recommend their service department for any reason whatsoever. Absolutely AWFUL. Learn how to schedule because it should not take this long for ANYTHING. DO NOT GO HERE.

earlier this summer, I had worked done by Willis on a 2025 Nissan Pathfinder…read more The process was fairly easy. But my vehicle was damaged, scuffed up the tire and left a big hole on the right side passenger door trim when they took out the dash. What disappointed me most that they did not offer an immediate solution like bring it in and we will fix it. So keep this in mind when dealing with them

I had an appointment to get my car radio serviced & inspected. I called and booked an appointment a…read moreweek in advance. Dropped my car off in the morning. Messaged the guy who was working on my car at 3pm. He said they still haven't had a chance to look at my car. Inconvenienced my whole day and those around me who had to drive me around since I didn't have my car. DO NOT waste your time here. Picked up my car and nothing had been done. Just sat there all day.

I purchased a vehicle here a couple years ago and am again doing research to find a newer one. I…read morethought it appropriate to leave a review on that experience. At the time, I was rebuilding my credit, my vehicle couldn't wait that process out, though. I needed a vehicle, and tried multiple places with no one willing to work with me. I walked into Deery with low expectations. I told them what I needed and what my situation was up front. I filled out some paperwork after selecting a vehicle at the suggestion of the salesman (this isn't bad. He listened and his suggestion was perfect and in-budget!), and left thinking, "well, nice thought, probably a waste of time". I got a call the next day. He said "We got you approved! Come pick your car up!". I was amazed. No one else was willing to do anything for me. Not any small dealers, not any other big ones. Deery was able to do it, and they did so without making me feel awkward about my situation or simply shuffling me out the door like the others. Which is good for them, as they're now my first choice now that my credit is great, and I have a bigger budget. Sucks to be the guys that turned me down. Remember, that person in a rough spot may not have bad credit forever. ;)

Buying my truck my salesperson (Brandon Facktor) was good to deal with. Truck was bought May 27th…read more,2026. Service was something to be desired, had a problem with radio not playing in HD.mode. It was wrote in was sales agreement to fix radio and do a complete detail job on truck when part came in for radio repair, They called and said part was in to bring it in. When truck was brought back detail was not done nor did radio not work. They took truck again and gave me a loaner vehicle and had truck two weeks, came back again radio still not working and detailing was half done. They tried third time to fix it while i waited and still not fixed, always wrong part was sent or there was three different parts to repair radio with three different numbers. After talking with general manger, he assured me it would be fixed. Dropped truck off 9/10/2026 while I went on vacation for 9 days in California, Don't let them talk you into taking a vehicle off lot before it is completely ready. Once again sale department was very helpful in the buying process, service department is my big complaint