Drove 5 hours after we had a deal worked out to trade my car in for a truck and my car was to be…read moregoing to another dealership I have done business with based on our pricing and agreement. Once the car got on the lot they noticed how nice it was and aren't sending my car to the agreed upon dealership for the price I took for the trade in. This car they "don't have the market for" per the text I got. Sleezy dealership and sales manager personally wants to keep the car stiffing the other dealership that did the leg work to get me into the truck and had money and shipping lined up for same day pickup on trade in day. Id stay away unless you get everything in writing and even then I would still stay away. Best part about this dealership was the closing table to leave.

My wife's parents bought three cars from them in the pass. So when I moved from Des Moines I…read morethought I would go there to get work done.First red flag was they didn't have any Complementary cold drinks . I went there for 30 minute software update on my FCA. After an hour they told me there's two updates so It should be about one more hour. After another hour he said the downloads were not working so I should be another hour. After 3 hours and a few minutes they finished. Thought maybe they would rinse the car or fill windshield wash fluid. They didn't check the software they updated the wrong update. Wasted over three hours there for nothing. Ended up driving back to Knoxville and calling tech-support spent an hour on the phone fixed it that way

Service department is an absolute disappointment. Unless you have weeks you're able to afford being…read morewithout your vehicle, I highly recommend steering clear of this business. I have had to use them a few times now and have yet to have a good experience. On multiple occasions they have kept my car for weeks on simple repairs either because they didn't have experienced techs or they kept ordering the wrong parts. They even tried to give me my vehicle (on warranty) back with a busted transmission because they couldn't figure it out even though they had duplicated the problem. I've called the service manager to try and express these concerns, however after being given excuse after excuse its clear their culture is not one of quality.

I would never ever take my 2018 truck to the body shop again. I had an accident on Christmas day…read more Front end damage with engine codes and was told 3 weeks. They had my truck 3 months and gave every excuse why it wasn't finished. I am repeatedly told parts weren't available. They didn't try and get parts from anywhere else. But sent my truck to another shop to mount front bumper and nothing that shop did was complete or worked. I finally get truck and I point out things that were not replaced or finished.The parts were put in a box in my back seat and I am told they didn't know how to put them on. Also I had service codes that were never fixed and engine work not done they said they did. They said the codes would go away. Lol I then take my truck and head out of town for work the next day. I end up broke down 300 miles away from home at 2 am and have to have truck and camper towed. $700 camper tow. All because they said they fixed it. Now my truck is in shop in Champaign Illinois getting all the engine work done for another several weeks and even a new transmission because they said they did the work. They received the insurance money and didn't do the work. I will be getting a lawyer when I get my truck back and me back home and make them repay me for all the out of pocket and invoices incurred. Amber is the worst and her staff apparently are not qualified. If I could give a -100 stars I would.

Messed up the front of my car a little, my own fault, not paying attention, turned too sharp…read moredropped into a big hole, therefore my tire was rubbing on the bottom plastic part. I had gotten an oil change and tire rotation out here when they first opened up after Covid, they were very reasonable and I was very pleased with their service, so I called them first thing next morning to see if they could take a look at it. Jake said sure they could fit me in at 2:00 on the same day. Chantel got me right in and with a little consulting from Jake the both of them got me fixed up in less than a half an hour, and didn't charge me a dime. That's why I love living in a small town, people taking care of each other. Needless to say, they will be getting all of my business from here on out Highly recommend!

Don't trust these people if you are buying a vehicle. Have an independent inspection. They sold…read moreme a car that had fatal frame rot but it was hidden by bondo and carefully painted over. The car is literally about to break in half. I knew the price was too good for that car, but I was thinking the engine or tranny was weak. They told me it was a good car, and as they are a used car dealer, I figured they were covering up a bunch of smaller problems not a complete hack job that should have been junked.

I highly recommend this dealership and service department. The air conditioner on our 2018 Buick…read moreEnclave stopped working while we were in Florida recently. We brought our vehicle to a Buick dealership in Florida. After they performed a dye diagnostic check of the system, they said the front and auxiliary evaporator cores were leaking and needed to be replaced and quoted $5266 for the repairs. The estimate seemed excessive so we decided to get a second opinion. Brought our vehicle to Grinnell Motors. Had the same dye diagnostic check done. The technician at Grinnell Motors said only the rear evaporator core was leaking and needed to be replaced; the front evaporator core was fine and not leaking. Their honest assessment saved us almost $3700 in unnecessary repairs. If you need service work done on your vehicle and want to know who you can trust, go to Grinnell Motors. A special thank you to Luke, John German, and the service technicians!

Purchased a 2019 RAM 1500 from them about 2 years ago. (first mistake) The truck was originally…read morebuilt for Canada. I did not realize until about 6 months later that once the vehicle leaves Canada and is titled in the US all factory warranties are null and void. No one during the buying process mentioned this. (second mistake, I should have researched this) Did not realize this until I had recurring evap issues and called about the warranty. I should have unloaded this vehicle immediately but I did not. (third mistake) I am now paying to have new cams/lifters installed with 68K miles on the truck. I change my oil every 5K. Not sure about previous owner. Lessons learned: 1. Do not buy from Wes Finch. 2. Do not buy a Chrysler/Dodge/Ram/Jeep vehicle ESPECIALLY if it was originally built for Canada.

We bought a new car from Lauterbach a couple years ago and we returned to buy another one mostly…read moredue to the service we received. Our car had a small but unusual problem with the gas gauge. The service manager , Jeff, was determined to solve the problem unlike other dealers we dealt with in the past. We felt like he really believed us about what was wrong rather then dismissing the problem. The salesman, Ken, was very knowledgeable about the new car we bought. Without his showing us how everything worked we would have had to scour the owners manual for days. Lauterbach didn't have the car we were looking for in stock but they found one exactly like we wanted. Overall it was a fun and pleasant experience.

If I could put zero stars I would. Jeff in the service department is honestly very rude and…read morecondescending. He hung up the phone on me after I told him I wouldn't be using their services after continually calling and being met with attitude about a part for my vehicle. Avoid them! They cab cancelled.

Can't say I look forward to the whole buying a car circus but for the first time ever, I walked…read moreaway feeling I got a great deal from a salesperson that actually cared about customer experience. It was a bit of a drive but so worth it for the money saved and the exact SUV I wanted. Score!

Because ZERO isn't available. Bought my new truck and 45 days later they get the paperwork to the…read moretreasurer and Noble's CHARGED ME the late fee. It was Noble's incompetence. Heard from one of their staff that this has been a problem that obviously still isn't fixed. I called twice to collect my money and still don't have it. The last time was only to be rudely told by the title clerk that they don't make mistakes and that I am wrong. Well, I have the paperwork and I was charged the fee. Guess I will have to go to Ford Corp, DOT, and the BBB. I will get my money. Too many years in collections to not collect my own money. If you bought a vehicle from Noble in the last 12 months, check your paperwork, a refund may be due to you.

I came to pick up a rental car and was told they don't have any because they had 16 reservations…read moreand only 10 cars for that day. Why would they book for 16 reservations if they only have 10 cars, how dumb! Never go here!

Went here today to rent a vehicle. Booked online and was told they had a vehicle available (usually…read morewhen they don't they will say so online). Drove 35 minutes to this location, waited nearly 30 minutes for help, then was told he had no vehicles, everything was rented. We expressed our concerns and told him that the site didn't say that, and explained how far we drove, and then asked if he would locate a car for us at another location but the guy behind the counter then stated "no. I'm not going to be threatened, you need to leave". We never threatened him, nor would we - we have done business at this location for over 30 years. We went to our vehicle, called corporate who asked us to get his name. When I asked for his name he goes "I'm with a customer, can't you guys just leave". I asked if I could have his name again and he jumped to his defense and said "no, I'm not giving it to you. If you don't leave I'm calling the police". Now, since we need a vehicle we are stuck driving 1 hour both ways to get it. We also noticed the place was filthy, does not look like it has been cleaned in a long time. Someone with us used the restroom and the toilet wasn't even attached to the floor, their foot got caught underneath it. Im not sure why his name is a such a secret, but the man "running" the place on 11/2/2024 at approximately 11:30am/12pm does not need to work in customer service. That was completely uncalled for, and has made me never want to rent from Enterprise again. I would consider other rental options before settling and renting from this store.