service was fast, the shaved ice is soft, the ice cream servings are huge and it is very affordableread more

I am writing to formally express my deep concern regarding the treatment my senior ladies received…read moreat your establishment on 5/24. What was meant to be a simple, enjoyable outing turned into an experience that left them feeling dismissed and unwelcome. Our staff member reported that while she was placing individual orders for each person in our group of six, the cashier became visibly irritated and closed the service window after the second order--without explanation. She had to knock on the window just to get someone to return and complete the remaining orders. This behavior is unacceptable under any circumstances, but especially when serving seniors who rely on patience and courtesy. Shortly afterward, while the ladies were seated at a table, one of your employees removed the umbrella that was providing them with shade. These are older adults, and shade is not a convenience--it is a matter of comfort and safety. Removing it without offering an alternative or explanation showed a disregard for their well‑being. We understand that employees may have long days, but none of this justifies treating customers--particularly vulnerable seniors--in such a dismissive manner. Our intention was to give these ladies a pleasant treat. Instead, they were made to feel like an inconvenience.

Fast service and very convenient…read more The menu is displayed on the wall without any prices. Most items were $9-13. The seafood items were made beforehand and placed in the refrigerator. There were also bagged chips, cubed fruit and Tajin candies on display. Service is always quick. *Aguachile: plump shrimp, cucumber, and avocado in a cup with spicy water. This surprisingly packed a lot of heat so it went well with the fruit. The cucumbers soaked up the peppery seasoning well. The shrimp was tender and sweet. The most refreshing version I've had in the Central Valley. *Ceviche: shrimp, tomato, cucumber, onion and avocado cooked in citrus. The container looked small but it was filling. Each serving was topped with a whole avocado. The shrimp was similarly tender and the vegetables were fresh. I prefer my ceviche to be on the sour side and this gave me the pucker I wanted. Served with 3 grocery store tostadas. I wished these were made fresh because I've been stuck with stale ones before. *Escamocha: came with a choice of ice cream. I chose their walnut flavor and resembled a nuttier butter pecan. The fruit was chopped finely and was sweetened by the cream. The almonds provided a good crunch. Surprisingly mild tasting compared to the fresas con crema. *Fresas Con Crema: the serving size was a bit small for $9 but it was creamy and sweet. The strawberries were plump from soaking in the condensed milk. These were topped with almonds and coconut flakes. Really addicting. Not fancy but the seafood here is better executed than most restaurants in the Central Valley. I just wished the tostadas were fresher to match the quality of the shrimp and produce.

Customer service is bad not friendly at all I literally waited five minutes for somebody to…read moreattend me I literally walked in and the guy saw me walking in. He went to the back instead of saying hello or I'll be right with you

If I could give this place 0 stars I would sorry....once the syrup hits the ice it just melts…read moreflavored water no thanks... customer service they can be a little more friendly

Kona Ice usually comes to my children's school for carnivals. Not impressed with the customer…read moreservice or the snow cones. The concept is great and my children love to concoct their own flavor but as soon as the syrup hits the ice it completely dissolves! I will not be purchasing again.

If you want a taste of something close to Hawaii, I definitely recommend Aloha! We eat here every…read moretime we're in town, which u for I soy isn't often enough. But, if we're not hungry, we at least stop in for the smoothies with boba! The food is always so tasty and the Mac salad is amazing! We're always greeted with a friendly Aloha when we arrive and leave.

Can't go wrong with any of their meat and rice plates. The kalbi ribs or the salmon is what I…read moreusually get. Staff is friendly, and the interior has a nice, fun vibe.

Love the endless amount of flavors!! There's a flavor for everyone's taste palette. Service was…read morefast and workers are super kind and accommodating! Perfect for the hot Central Valley heat with tons of shaded seating areas. Will definitely be back when I'm back in the area!

Didn't get what I ordered--added a flavor I don't like. The yard where you sit is filthy. Gummy…read moreworms stuck to the cement around the tables along with other unknown foods. The drains stink l; the cement is in dire need of power washing. Pretty much a mess. Which makes me wonder how the inside looks.

We came here excited about SHAVED ice and this is definitely NOT it. It is so chunky and crunchy…read more My husband and I ordered a large to split with ice cream in the middle for $8 and threw most of it away. So disappointing. Didn't hold any of the flavor, it went right through because the ice was too chunky. Do not come here expecting fine, soft, ice. You will leave feeling as disappointed and ripped off as our family of 6 did. Go to Hoikalua for real, soft shaved ice!

not impressed by their "so called" shave ice at all. i'm from hawaii and they serve a "snow cone",…read morethe ice was rock hard. shave ice is "shaved"......go to hawaii and get some lessons. try "tiki snow" behind a & w on mooney, they are way better.

Best shaved ice around! Guys are always super friendly/nice and the shaved ice is great quality…read more WAY better than the one at the farmers market!

If you like shaved ice and have never been to Big Orange then you are missing out! They have a…read morelegit commercial grade ice shaver that makes it extremely light and fluffy so the ice stays soft all the way through till you're done and isn't a bunch of small chunks like most other places.They have a wide selection of flavors and a fun hidden menu that is updated via their face book. The dudes that work there are really chill and I always have a good experience when I go there. They can also do weddings and other events. Bottom line: GO THERE.

It was a beautiful day for a snowcone and what better than a great delicious tasting one at…read morepelicans !! Good /quick service!! And they have TONS of flavors to choose!! They shave their ice so fine its soooo good!! Their syrup doesnt taste wayy sweet!! Plenty of seating outside or u can take a stroll in the little Swedish looking town of kingsburg!!!

I am so excited that they have moved to Kingsburg. Now I don't have to travel all the way to…read moreClovis. My boyfriend and I loooove this place. The variety of flavors they offer is awesome and the staff was very helpful and nice. Highly recommend!

Great prices, a variety of delicious choices. Has a little shop to walk in and a drive thru very…read moreconvenient.

The go to is their Slushy in flavor Cherry or Tigersblood!…read more Today I decided to try their Vanilla and Strawberry Raspado, boy was I glad I did! The service is amazing the lady at the window is always so kind! Anytime I've asked for her opinion on what to get I have not been let down! Same goes for the gentleman! Gracias a la señora y el señor por siempre ser amables.