Initially, in my review I had given this business 1 star but upon my 3rd visit to fix my last manicure, the results as seen on the right are no more. Have had this for a few days now to be able to make an informed review. Based on what an employee said, it's more so the fault of the nail polish company than the actual business itself. Supposedly, the matte brand used is the cause of the issue b/c once the shiny too coat was used, the nail polish didn't bubble. There was another employee that stated it was the color black that was giving the issue. Unsure of what the exact issue is. Nonetheless, I appreciate the staff for trying to make things right. read more

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I booked this place cuz the lady I always would see close down. I booked a for new set mani and pedi for myself and my mother in law as a treat and wrote down I wanted almond shape medium size nails it should've been $75 each at least that's what it said online. We went at our appointment time and were asked 5x if we had an appointment to which I showed them the screen shot and they said never mind. I had Ethan for the mani. They don't tell you any extra charges so anything they say or suggest, you need to ask if this is extra and it's not about the price its about honest business practices. I wanted my nails painted red and have a drawing of some kind a lucky cat or gold outlines anything the guy I had Ethan said he can't draw anything for me. I asked for red nail polish to which he said no red is too loud and painted them this pink color cat eye that I did not want... I'm paying for a service I would like to get and if it's not obtainable point me in the direction of someone else there who can. I did the Pedi with Ceejay who was nice and did the same style to match my feet again no one mentioned its extra. If you spend more then 65$ you get a complimentary drink which I ordered and they forgot to bring it to me till when I was almost done. Everything felt very rushed and assembly line they didn't do anything special to my feet just soak it in water cut the nails and painted them that's it. I got medium size almond shaped nails and my mother in law got short nails not sure how she had was charged more than mines if her nails were smaller no clue again not straight forward with their charges. For the amount of money I paid $303.85 not including the cash tips I gave it's very pricey for the low quality service you get. I honestly don't recommend it, it was a rough experience this place looks beautiful lots of photo ops and has potential but they need to list everything they do and don't offer and explain what the services bring and do not bring. read more

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I've been a customer for a little over 1 year now and I love being able to walk in without an appointment and always be attended to in a quick fashion. The nail techs are dedicated, hard working, and creative. I show them a inspo photo and they replicate it effortlessly every time. The spa pedicures are always so relaxing and worth choosing. The bubble teas are delicious! I've had the lychee and passion fruit is their newest flavor. Their pricing is on the expensive side. However, you can get a discount if you pay cash. Convenient parking and location. I travel all the way from white plains to get pampered here. read more

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This was my first time coming here since it's been open. I wanted to try a regular pedicure and get Gel-X. The first person who completed my pedicure did a terrible job. The toes were not done properly and I had to get them re-done adding time to my day. I am grateful that I was able to have someone else do them over. The person who did my Gel-X did an amazing job. It was my first time and he guided me in keeping my nails from burning too much. The vibes was nice, & got a complimentary boba tea however it was crowded. The wait time was not too bad which is better than other times where the wait has been 30-45 mins. I will try them again for my Gel-X but not for my pedicure. read more

Pelham Nails Bar - Pedicure - Nail Salons Near Me - Pelham Manor, New York

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I just got my nails done today by Jessica and had the worst experience ever. I have been coming here since January (almost religiously every week or two weeks) and I have never had any issues. I had my nails done once I think by Danny and I loved it. I have had my nails done by other nail techs there and I was pleased. Even when I didn't love it as much I tipped and never complained but this was bad. I usually let every nail tech know I have a medical condition that causes mild shaking and they usually work around it. Jessica ran the drill and nail file over my skin multiple times then blamed me and my medical condition. Usually all nail techs who has done that apologize and never blamed my medical condition on their poor skills. She was so rude when I tried speaking up but I let her finish cause she was towards the end by then. I just told her I couldn't control it but things like running the drill over my skin would make them worse. She kept telling me to calm down after I told her I can't control the tremors it is a medically diagnosed condition but she can control th drill. She got hard gel on my thumb and then drilled it off after I just told her stop running the drill over my skin. I kept getting heat spiked from how hard she was drilling. I also have rings of fire. The nails aren't even filed great. I get home the nails are getting caught in my curly twisted hair and the edges of the nails are sharp. All she seemed to file was my skin. Then when I tried to complain to the front desk he barely said much but oh sorry and just stared at me. He was even smirking at first when I said don't give her me anymore. I ended up calling when I got home cause this didn't sit right with me and they hung up on me. Then I called on a different phone and they said the manager wasn't in. read more

The front desk staff is rude , dismissive and don't address any questions or concerns . They will literally shoo you away. Terrible . I attempted to get serviced and was turned off immediately by front desk ; I left and will never return. Afterwards I saw many similar reviews online. It's like a nail factory ; super crowded and they seem to just want to fill seats, rush the work and harass people for tips. read more

This was my second and final visit to this nail bar. My first visit was already disappointing. I was initially seated with a young male technician who refused to communicate, acted like he didn't understand what I was asking for, and seemed to pretend he didn't speak English. Thankfully, they moved me to another woman who did a nice job, and the gentleman who handled my pedicure that day was professional. Unfortunately, my second visit was far worse. I was assigned to a clearly inexperienced young girl who looked brand new to the salon. She filled the pedicure tub with freezing cold water, then seemed visibly annoyed when I politely asked her to warm it up. From there, the service only got worse. My nails were filed extremely uneven, the polish was thick, bumpy, and sloppy, and it was obvious she was shaking and not confident in what she was doing. The pedicure was done so poorly that another technician had to come over, remove the gel polish completely, re-file my nails, and redo the entire service--which is frustrating and unnecessary stress on my natural nails. What made this experience even worse was the manager's response. When I calmly explained the issue, the manager at the front desk was rude, dismissive, and completely unapologetic. He refused to offer any discount despite the fact that I had to sit through the service twice because it was done incorrectly the first time. Instead of taking accountability, he told me he was "tired of hearing my voice" and that I should just pay and leave. As the owner of a mobile makeup and beauty business, I understand firsthand how important communication, professionalism, and client care are in this industry. That is exactly why this experience was so incredibly disappointing. Poor technical work can sometimes be corrected, but poor customer service, lack of accountability, and disrespect toward a paying client are unacceptable. This place operates like a factory line--customers are rushed in and out with no real care, no quality control, and no genuine customer service. The goal seems to be volume over experience. I will never return, and I would strongly encourage anyone who values professionalism, communication, and quality work to choose another nail salon. read more

I visited this nail salon once and I wanted to love them because I've been looking for a new nail salon. I loved that I was able to book my appointment online but when I arrived for my appointment the reception was not very good. When I arrived I was asked several times by a male at the front desk if I had an appointment and I answered. Why he asked the same question so many times it felt a bit disrespectful. Eventually he was the one who ended up being the technician for my pedicure and manicure. He was very rough throughout each service especially my manicure. When I asked him to not use the drill on my natural nails he ignored my request. He acted as if the service was free and I should be grateful. I believe that technicians that do thi want to force customers into using gels and nail extensions by destroying the natural nails of their customers. The only enjoyable part of my service was the lychee tea I ordered. I never experienced such disrespect in a salon before. I don't plan to return and I'm not sure why so many others continue to visit them. read more

If I could give this place a 0, I would. I am NEVER the type of person to complain, but this is beyond anything that I have ever experienced. I booked a lash extension appointment, to get a full set of lashes. I have previously gotten my lashes done, in the past, so I do know what to expect. I get into the room, and the table is completely on one side of the wall, which I've previously experienced for it to be in the center of the room, so the lash tech could be behind me, looking over me while my eyes are closed. But no, the lash tech was on the side of me with my eyes completely open, placing clusters of lashes under my eye lashes, instead of individually on top. Since my eyes were completely open my contacts were drying out she also placed a fan on top of my chest to dry the glue which made my contacts so dry it was irritating my eyes. She also had her dominant arm on top of my chest and I saw her fixing the lashes with her fingers. Very unprofessional and not being sterile. Another thing was that the door to the room was completely open. There is a chair in the room so another customer came in to have their eyebrows waxed. There is no privacy. At the end, the look was not what I wanted, I wanted more of a natural look but still long, which I explained to her before she started, and she placed these longer random long lashes throughout the eye for a dramatic effect. They look and feel as if they are false lashes that you buy from the a beauty supply store. There was glue all on the bottom of my lower lids and my lashes on the corners were glued shut. She then proceeded to scrub the glue off with a Qtip very hard and fast. I will definitely not be going back here for lash extensions. read more

Even though some of the nail techs know how to do nice nails, this shop lacks customer service skills to its entirety. If you want to be treated with respect and and as if your business matter matters, I would highly suggest to NOT PATRONIZE THIS NAIL SALON, especially allowing KAI TO DO YOUR NAILS! He is very rude and aggressive. If you do not like his work or are you ask him to change or fix anything at the end he will be very mean and rough with you followed up by talking bad about you to his other coworkers assuming that you do not understand what he is saying! Ironically, upon looking up reviews on The Shop on different social media sites, Kai has exhibited this behavior to customers on a regular basis! DO NOT LET KAI DO YOUR NAILS.. if it's imperative that you patronize The Shop, highly suggest, only allowing Jason to do your nails. He is the reason that I am giving two stars instead of one star, he saved the day and fixed his coworkers errors without any complaints. He is probably the only person in there with proper customer service training. read more

Pros (only one!!): Nathan who did my new set of sculpting gel did an EXCELLENT job...my nails look great!! He is the reason I gave this place any stars!!! Cons: 1) This was the most chaotic, noisy, frenetic place ever. The staff were CONSTANTLY shouting/loud talking at each other across the facility.....it did not stop....there was zero peace. There is nothing relaxing about this joint....weird atmosphere and vibe. 2) Super expensive....and bring cash....at least you get a 10% discount with cash. 3) Pedicure was done by someone who I suspect was in training (nail tech you get will not do your pedicure....there is a different "squad" for pedicures). Nice kid but sloppy paint job. And he sang the entire time he was doing the pedicure. Some people might find this charming but I just want to chill out during a pedicure....not happening at this place!!! And NO leg massage whatsoever.....unheard of....for $45 bucks I expect a leg massage! 4) The lotion they use smells so bad (like makes you sick to your stomach bad) I had to take a shower and it still stinks!!! Awful. 5) Apparently you're supposed to get a free drink or something from their boba bar? Didn't happen. 6) Pretty certain their amazing reviews (which is why I chose to go here) is because they have an incentive discount program if you post a rave review to social media!!! So my search for a great nail salon in the Bronx continues!! read more

The technician used a drill on my natural toe nails, causing my big toe nails to be damaged and split. My nails have been damaged for months and I'm waiting for them to slowly grow out again. When I tried to complain in person they acted like they couldn't understand what I was saying. read more