Very nice staff.Loved my haircut and the prices were very reasonable.I called for an appointment…read moreand was told I could come in as soon as possible which was very accommodating.I will definitely return for other services.

From the owner: Nail salon Hair salon…read more Was salon Eyebrows New Rochelle

I love this facility. It is like an Oasis spa Allan was amazing. He listened to everything that I…read morewanted the length and the shape were perfect and I wanted these viral glass nails, and I got exactly what I want. I'll definitely be back.

Zen Shu isn't just a nail salon; it is a spa experience in the heart of New Rochelle. From the…read morebeverages and snacks offered to the ambiance, I have had numerous high quality experiences here. The service is top notch and I have had half a dozen different people do my pedicures. I also enjoy getting massages and facials here, as again, it's a spa experience, not a place where a curtain is pulled and you can hear people chitchatting while you're trying to relax. The team also goes above and beyond to make my daughter comfortable and looked after, even when they aren't specifically the ones doing the services for us. I'm really surprised to see the mixed reviews.

Wanted to do something new for my nails and I booked an appointment for the afternoon. Amber, my…read morenail tech, was so nice and did an amazing job. I love my nails! I showed her the picture of what I wanted and she was able to do it. Will definitely come back. I recommend this place. It's clean and staff are nice.

Updating, as my last three visits were not the best. The business suggests you use their online…read morebooking system but don't honor it. I began coming here by chance and was so extremely happy with the level of detail the nail tech showed. When I initially came in, I had only a picture and an idea of what I wanted. She made my vision come to life and was through, neat and took pride in her work. She was perfect, soft spoken and did not make me feel as though she was trying to upsell. Since that first visit, I've requested her as my tech through their online booking system but was never given an opportunity to work with her again, but once. I started waxing services and every time I would request this particular tech. This is an option on their website so I assumed they kept track. I made an appointment five days in advance and received a call on the day of, requesting that I arrive an hour before my appointment, which would have been an hour after the call I received. I declined. When I got to the salon, I heard another woman telling someone that she was also asked to come in earlier for her appointment because they over-booked. I figured that was a one-off and let it go. The next visit I made my appointment online and requested the tech. When I arrived, I stated that I had an appointment with a specific person and was told to wait in the private room. Someone named Laura did the waxing service. I did not object but I should have. It was not good at all. She was rough when applying the wax. She was not thorough and did not do my entire lower leg. She did my pedi as well and was very aggressive with the upsell, despite my agreeing to an additional 10-minute massage . When I come to the nail salon, I am coming to treat myself and relax, not be pressured to buy more things. On my last visit, I arrived and stated upfront that I had an appointment with the tech. They just had me go into the private room and some other person came in. Again, I went along with it. She was more gentle than the previous uncomfortable wax service I had, although, she did not wax my entire lower leg. Yet another perosn started my pedi and I finally got fed up and said that I made my appointment with a different nail tech. The tech in question heard me say this (she was doing a pedicure on a woman at the next station) and looked up. Someone came up to me and said that I would need to call to request a specific tech. I stated that this was the thirs time and no one ever told me this before. The tech doing my pedi must have been new because she missed steps. I initially wanted gel but changed my mind and got a regular pedi because I was not about to spend more money on a service and not be happy with the results. At the end of my appointment, they pressured me to give more of a tip then I deemed appropriate. Like, who does that? A tip is an added gesture, based upon the kind of service provided. If you have to be reminded to do steps of a service, or you fail to provide all of the steps of a service, why would you think you're deserving of extra money? Yesterday I attempted to call in for my next appointment, as suggested. The person who answered was having a hard time hearing me, I assume. I was literally screaming into my phone, asking for a pedi, underarm and leg wax, for the following week. I requested the tech I am comfortable with, and was told she does not do pedicures. Remember, she has done my pedi before, and she was doing a pedi on a woman next to me, during my last visit. I found this odd but let it go. She confirmed my appointment and then I asked who would be doing the waxing. She did not even listen to me. She asked if I wanted to add on the waxing. I told her I said that from the beginning. She confirmed and I again asked who would be doing it, mainly because I did not want that same person that caused me unnecessary pain when she was applying the wax. The woman obviously did not understand me. She had an attitude during the entire phone call and told me she doesn't know who would do it. That's when I got frustrated and just told her to cancel the whole thing and that I will schedule the appointment myself, on their website. Side note: I'm not making another appointment. As you all know based upon my reviews, I love consistency. Consistency is the key to happy, repeat customers. I expect the same treatment on day 1 as on day 101. I don't ask for much. I just want the service I'm paying for and to be treated with dignity, respect and care. Obviously, there needs to be flexibility on both sides but I gave them multiple chances to make it right and this just isn't it. I told so many people about this salon based on my first could of visits but I've had more bad visits than good so now it's time to part ways. Currently looking for a new waxing spot, preferably with bomb nail services in the Northeast Bronx/Southern Westchester areas. Please DM me with any suggestions. I tip very well if the services are on point.

Anna gives the best massage! The foot and leg massage is wonderful!…read more For Father's Day consider sharing a couples massage - it's fantastic!

Good technicians. Been a few times. Last 2 occasions I felt like they booked my services knowing…read morespecific people weren't coming in to keep the business.

I get the good pedicure generally at the start of the summer here. Because it gets my feet sandal…read moreready. It's definitely pedicure service worth investing in atleast every quarter/season, but most importantly summer.

The two star rating is for the techs, they were nice but the quality of these nails are not worth…read more$80. They must have charge me for storing my body in their chairs for almost 4 hours. Because the price makes zero sense. And then the owner I'm assuming has the nerve to say to me well when you come back for the filling you can use the powder, like excuse me that don't make sense why would I get gel tips and then get powder. Even the technician who did my nails raised her eyebrows when I was told $80 for this she knew what was up. I don't recommend this place because the work I received today was not that great at all especially not for the price.

shawn and lucy were the best. the service is excellent and the results were beautifulread more

I don't usually write reviews but I wanted to share my experience…read more I chose a French set because I was told it would be cheaper than cat eye but it ended up being the same price. The price wasn't the issue, I just wish everything had been explained more clearly. Shawn did my nails. Even after showing a reference photo, the shape and French tips didn't come out the way I asked. When I requested a small adjustment, the response felt dismissive. The women working there were very kind. My experience with the male staff was not as positive. For the same price, there are better options in New Rochelle.

Everyone is so calm and relaxed here. I feel the same when I leave this cozy little place…read more I love the lavender pedicure, and mine lasted so long. At the end, you get a little shoulder massage if you're lucky.

Small business.... They accommodate my crazy schedule. Clean, professional, customer friendly.read more

The service here is top quality ! They were all very sweet and had a wide variety of colors to…read morechoose from. I had gabby as my nail artist and she was very sweet and double checked to make sure i was satisfied with my result would 10/10 recommend!!

I have been going to Natural Nails for years. Very pleased with service and environment.read more

I have been getting my nails and eyebrows done here for YEARS, the staff is absolutely amazing and…read moresweet, my nails always look great and I always get compliments on them. I see Bella every two weeks for my powder gel, I brought my 3 sisters and we all go together as a little girls day out. I will never go to another nail salon! Stephanie M.

First of all, the manicure was very rushed. My manicurist spoke very minimally, never introduced…read moreherself, and never made eye contact with me. It was a very cold and unsettling experience. The salon is dark and dingy, and just does not seem clean. The instruments were all thrown in a metal dish with no sanitary wrappers. It looks like they are used and re-used on every client without being sterilized. In this age, with so many transmissible diseases, that's an outright disgrace. The pad where you place your hands was stained and dirty-looking. The manicurist placed a paper towel over the stains. The emery board was old and nasty looking, as was the little finishing sponge. As far as the manicure itself, my cuticles were not soaked in warm water, and they were not pushed back properly or managed, so the polish starts FAR from the base of the nails. It looks like I had this manicure done a week ago, and the nails have grown forward. Also, some of the nails were filed round, while others were filed square. It was $17 for a plain manicure. I gave the woman a $5 tip - only because I am a generous tipper, and I thought the remainder of the manicure would improve. It did not. There was no neck massage, no thank you, no goodbye - nothing. That's a wrap for me - never again!

I'm so hard pressed to write this review. I wanted to love this place…read more Clean professional and friendly. Wonderful early hours. But the quality of the nail polish is lacking. I've tried at least 5 salons in the immediate area in the last year and this was the only one where the nail polish chipped less than a week after a standard manicure. The standard manicure is $12, less than other places. You get what you pay for I suppose.

Great quality service! My go to nail salon for manicures and pedicures. Recommend always making an…read moreappointment, they get busy.