It's been almost a decade since my last wax, but I definitely found the person I'll be going to…read morefrom here on out. Richelle was fun, professional, and personable in this quick appointment. Her space is so pink, so fun. Clean and just what you're looking for. She made the experience very chill and easy to get through. I couldn't believe how fast we were done. Easy parking and making appointments online. Bring a vulva sticker for her collection if you can!

Richelle was such a gem! Warmed up to her immediately. Her personality is so bubbly and I just…read moreadored her. She works very quickly which I appreciated, for it being my first Brazilian. I will definitely be a regular with her.

Getting renewed at Renu…read more.. I came here one day because I was early for my nail appointment and decided to tame my caterpillars since they've been in hibernation, just growing in a cocoon of my own making, all pandemic long. It was empty, as it was early on a weekday. I came to this location once, years ago, because they also have another location in Yonkers that I frequented and I always loved their work. I never returned after that one time because of a bad experience but I decided to try again because I was sure there would be someone different doing the threading. I'm glad I did. There was only one person working and she took me immediately. I asked her to just clean up my brows and she did it very quickly. You almost think that she's not really taking care to shape your brows because of how quickly she works but I have been here three times so far, and every time I have been lucky enough to have her work on me and I've been happy with the results each time. I will ask her name the next time I go so that I can include it in this review. My brows have been super bushy and I'm not mad at them. I'm kind of happy that the pandemic allowed me to give them a rest and let them grow out because the shape looks way better now, more full and clean, especially after my threading. I have yet to get a tint because I have something at home that I use to tint my own brows and it's more economical but they do offer tinting. I think the next time I go I will also have them do my lip (I don't have a stache) because I love having smooth skin there for makeup application, despite not really wearing makeup much anymore lol Obviously, weekdays in the daytime, they're pretty empty so that's liekly the best time to go. I know evenings they can be very busy but as I said, they work quickly and will give you beautiful results. Beaurify, Kings, Queens and everyone in between XOXO

I love getting my eyebrows done here. In and out in less than 10 minutes with perfect brows. For a…read moregirl on the go that definitely helps!

I've gone there over the years and I have cystic acne. if it wasnt for this place I would never…read moreknow what it's like to have clear skin. she doesn't sell you on things you don't need, it's a relaxing environment and my skin has changed drastically because of her. 10/10 recommend!!

My skin has never looked so great after my wonderful facial. My areas of concern were fully…read moreaddressed.Yajaira was super friendly and welcoming. I loved the vibe she has in the salon suite I was extremely happy with the services definitely took the opportunity to book my next appointment. This year is all about self care ‍. Thank you again Yajaira!

Let me start off by saying the customer service was really good! They were booked when I called so…read morethey took my number down and made sure to reach out as soon as something opened up. Once I got there and started the process, I started to second guess my decision to come here. First off, I've gotten my lashes done before and I have never smelled the glue like this time. It scared me that the glue smell was so strong because I've never experienced that before. It smelled like nail glue and also made my eyes burn/tear up A LOT during the process. This could've caused the lashes to fall out sooner but I don't think it would've been as bad as it was. The photo attached shows what fell out the next day! Needles to say, a week went by and I have almost no lashes left. Money down the drain. I don't think I'll be coming back here every though it's conveniently close to me.

Apologies for this being so long! Don't usually write reviews, but my experience here was beyond…read morehorrible so simply have to share. I'm actually mind blown at how badly it went. Most of the story you can tell from the screenshots of my communication with the salon. I've had eyelash extensions done many times before, but this was my first time here. Usually, it's a pretty relaxing experience and I can even nod off, but not here. The tech (and co-owner!) Shanty used her phone the whole time working on my eyelashes - phone calls, FaceTime, and texting (I could tell from the clicking noise as the volume on her phone was on). I was extremely uncomfortable with it as phones are not clean and she did not clean her hands before touching my eyes again. It also was taking up quite a bit of time. I waited till she was done and spoke with her about it. She made excuses that it was related to her kids and she had to take care of it. It's true, part of it was vaguely related to kids, but that was a fraction of it. She was not apologetic whatsoever, but did say she would avoid using her phone next time unless she absolutely had to and said she'd step away in that case. Stupidly, I believed it and signed up for their classic membership that includes the initial application, two refills and removal. On their website it stated it was $200, but I got charged a little over $250 ($230 plus tax). When I got home I took a close look at them and noticed that no extensions were applied to the inner and outer corners or the eyes. It wasn't super obvious, but it bothered me. The lashes started falling out the following morning despite me following all instructions. The problem was that they were falling out in clumps because of the way they were done. Apparently she used "fans" instead of individual strands. So when even two fans fell out you could see a very visible gap already. I knew they were closed on the weekend so I contacted them on Monday regarding my issue and made an appointment for Thursday to get them fixed. It was Shanty again working on me. She was very short from the beginning and again there was no apology even though at this point I was missing at least half of the eyelashes from my left eye. It's been only five days since I got them. I asked her to redo them as fans is not what I asked and payed for and she said that she only had half an hour and all she could do was to patch up where the eyelashes were missing. She did end up working on me for closer to an hour. She still used her phone to text, which she denied later. Again, the volume on the phone was on so it was very obvious when she was texting. At that point I knew that it wasn't a place I wanted to come back to and asked the receptionist for a refund of the rest of my balance. I imagined I'd be charged just for one application and be reimbursed the rest. However, she insisted that I had to be charged $50 for the refill because she spent so much time working on me. I tried to explain that if it was done properly the first time, I wouldn't have to come back again so soon and waste her and my time. However, she kept trying to put the blame on me, that I did something wrong. Out of $250 that I payed, I only got $90 back. The cherry on top was the comment they left about me being a difficult client on the receipt. I wish I never set foot there and now I know I never will again. Let my experience be a cautionary tale for you.

I moved to the area recently and Ive been looking for places to get some services done like a wax…read more I called and the front desk let me know the wax lady was busy doing lashes and I would have to wait an hour or more. So I went home to take care of some things and waited for their call. They called me to come in and I basically said I'll have to get ready to step out since I was in the middle of applying a mask so give me a few minutes. I get there and what I walked into was an unfriendly welcoming from the nail techs, no greeting, no smile, just side eyes as if I was not the type of customer they wanted there. I dont know if its cause I had a hair cap on for my hair mask or because I was the only afro-latina in there. Even the customers were stand offish mind you thats not even the most aesthetic spa in the area. Zen Shu is and they weren't like this not even close. I told them what I was there for and I was told the lady left? 2x. Like what do you mean I spoke to you guys 20 minutes ago and you told me to come in. Then the lady from the front finally comes out says the girl "went to the store", that I will have to wait. Then proceeds to ask if I want to wait???? UH yess! I waited an hour for you to finish a service and I came outside like this, OF COURSE! You would think thats common sense. But no it's because the wax lady which apparently is the only one that does waxes there probably went home. Thats the only reason I can think of. So I waited maybe 5-8 minutes until I left and took my money to Beauty Spa, which is what I should've done in the first place. They were very attentive once I walked in, immediately stopped what they were doing and took care of me. I'm very disappointed in the latin community here, I worked in hospitality/customer service before so I understand the work behind it. But I was certainly not expecting this treatment after being called to come in. I absolutely hate wasting my time and today was a long list of to dos before I travel. They need to improve on their customer service as a whole. I would not be recommending my family or friends here at all. Theres so much better though you might spend a bit more, but care, hospitality and TIME is high on my list.

Good technicians. Been a few times. Last 2 occasions I felt like they booked my services knowing…read morespecific people weren't coming in to keep the business.

Wanted to do something new for my nails and I booked an appointment for the afternoon. Amber, my…read morenail tech, was so nice and did an amazing job. I love my nails! I showed her the picture of what I wanted and she was able to do it. Will definitely come back. I recommend this place. It's clean and staff are nice.

Updating, as my last three visits were not the best. The business suggests you use their online…read morebooking system but don't honor it. I began coming here by chance and was so extremely happy with the level of detail the nail tech showed. When I initially came in, I had only a picture and an idea of what I wanted. She made my vision come to life and was through, neat and took pride in her work. She was perfect, soft spoken and did not make me feel as though she was trying to upsell. Since that first visit, I've requested her as my tech through their online booking system but was never given an opportunity to work with her again, but once. I started waxing services and every time I would request this particular tech. This is an option on their website so I assumed they kept track. I made an appointment five days in advance and received a call on the day of, requesting that I arrive an hour before my appointment, which would have been an hour after the call I received. I declined. When I got to the salon, I heard another woman telling someone that she was also asked to come in earlier for her appointment because they over-booked. I figured that was a one-off and let it go. The next visit I made my appointment online and requested the tech. When I arrived, I stated that I had an appointment with a specific person and was told to wait in the private room. Someone named Laura did the waxing service. I did not object but I should have. It was not good at all. She was rough when applying the wax. She was not thorough and did not do my entire lower leg. She did my pedi as well and was very aggressive with the upsell, despite my agreeing to an additional 10-minute massage . When I come to the nail salon, I am coming to treat myself and relax, not be pressured to buy more things. On my last visit, I arrived and stated upfront that I had an appointment with the tech. They just had me go into the private room and some other person came in. Again, I went along with it. She was more gentle than the previous uncomfortable wax service I had, although, she did not wax my entire lower leg. Yet another perosn started my pedi and I finally got fed up and said that I made my appointment with a different nail tech. The tech in question heard me say this (she was doing a pedicure on a woman at the next station) and looked up. Someone came up to me and said that I would need to call to request a specific tech. I stated that this was the thirs time and no one ever told me this before. The tech doing my pedi must have been new because she missed steps. I initially wanted gel but changed my mind and got a regular pedi because I was not about to spend more money on a service and not be happy with the results. At the end of my appointment, they pressured me to give more of a tip then I deemed appropriate. Like, who does that? A tip is an added gesture, based upon the kind of service provided. If you have to be reminded to do steps of a service, or you fail to provide all of the steps of a service, why would you think you're deserving of extra money? Yesterday I attempted to call in for my next appointment, as suggested. The person who answered was having a hard time hearing me, I assume. I was literally screaming into my phone, asking for a pedi, underarm and leg wax, for the following week. I requested the tech I am comfortable with, and was told she does not do pedicures. Remember, she has done my pedi before, and she was doing a pedi on a woman next to me, during my last visit. I found this odd but let it go. She confirmed my appointment and then I asked who would be doing the waxing. She did not even listen to me. She asked if I wanted to add on the waxing. I told her I said that from the beginning. She confirmed and I again asked who would be doing it, mainly because I did not want that same person that caused me unnecessary pain when she was applying the wax. The woman obviously did not understand me. She had an attitude during the entire phone call and told me she doesn't know who would do it. That's when I got frustrated and just told her to cancel the whole thing and that I will schedule the appointment myself, on their website. Side note: I'm not making another appointment. As you all know based upon my reviews, I love consistency. Consistency is the key to happy, repeat customers. I expect the same treatment on day 1 as on day 101. I don't ask for much. I just want the service I'm paying for and to be treated with dignity, respect and care. Obviously, there needs to be flexibility on both sides but I gave them multiple chances to make it right and this just isn't it. I told so many people about this salon based on my first could of visits but I've had more bad visits than good so now it's time to part ways. Currently looking for a new waxing spot, preferably with bomb nail services in the Northeast Bronx/Southern Westchester areas. Please DM me with any suggestions. I tip very well if the services are on point.

Had gel polish done and 3 nails peeled off not even 24 hours later! not a big gel color selection…read more She didn't clean my cuticles or file my nails down to make them all even, no hot towel. And as she was applying the polish she just kept looking up nervously. I just feel I could have done a better job. I knew I should have gone somewhere else when I walked in and she was there

The place is pretty clean and organized which i loved. The girls are always friendly and…read moreaccommodating. Wax service 5 stars, Pedi 5 stars, manicure 4 stars bc their products could be a little more updated and their gel manicure variety of products/colors could be larger and better displayed. My nails sometimes can las over a week, some other times last three days, but i think its because of the use of old polish or not string enough. Prices are pretty fair as well.

This is my second review I'm writing for Sabu's services because she's that incredible. After about…read more5 months of not getting my eyebrows or upper lip threaded, my hair had grown back a lot and it was thicker. She cleaned me up so well, and my face is so soft now. She uses such precision and she's extremely kind and patient. She listens to your needs and is very accommodating. There's a huge, noticeable difference in my face, both visually but also when I touch it. I feel great!!! Thank you Sabu for ALWAYS knocking it out of the park!

Great service. Clean shop. Friendly. Reasonable price. Easy parking (just off the main drag in MMK)…read moreTry it, you'll like it.