I moved to the area recently and Ive been looking for places to get some services done like a wax. I called and the front desk let me know the wax lady was busy doing lashes and I would have to wait an hour or more. So I went home to take care of some things and waited for their call. They called me to come in and I basically said I'll have to get ready to step out since I was in the middle of applying a mask so give me a few minutes. I get there and what I walked into was an unfriendly welcoming from the nail techs, no greeting, no smile, just side eyes as if I was not the type of customer they wanted there. I dont know if its cause I had a hair cap on for my hair mask or because I was the only afro-latina in there. Even the customers were stand offish mind you thats not even the most aesthetic spa in the area. Zen Shu is and they weren't like this not even close. I told them what I was there for and I was told the lady left? 2x. Like what do you mean I spoke to you guys 20 minutes ago and you told me to come in. Then the lady from the front finally comes out says the girl "went to the store", that I will have to wait. Then proceeds to ask if I want to wait???? UH yess! I waited an hour for you to finish a service and I came outside like this, OF COURSE! You would think thats common sense. But no it's because the wax lady which apparently is the only one that does waxes there probably went home. Thats the only reason I can think of. So I waited maybe 5-8 minutes until I left and took my money to Beauty Spa, which is what I should've done in the first place. They were very attentive once I walked in, immediately stopped what they were doing and took care of me. I'm very disappointed in the latin community here, I worked in hospitality/customer service before so I understand the work behind it. But I was certainly not expecting this treatment after being called to come in. I absolutely hate wasting my time and today was a long list of to dos before I travel. They need to improve on their customer service as a whole. I would not be recommending my family or friends here at all. Theres so much better though you might spend a bit more, but care, hospitality and TIME is high on my list. read more

Good technicians. Been a few times. Last 2 occasions I felt like they booked my services knowing specific people weren't coming in to keep the business. read more

Updates to reviews about this place. My first time going and I read the prior reviews to know what I was getting into. I booked online for the massage + pedicure package. Pricing - true to prior reviews. The prices online are not up to date on their site. The site said $135, but I was charged $155.00 (excluding tip). Also they take cash and Zelle. Credit card has a 3% surcharge. Privacy - looks like they've updated the privacy. There is a back room that is private. But I do want to note in the middle of my massage my massage therapist left the room with the door open to retrieve some hot stones, while my cheeks were out, so I was a little taken aback by that, as that was a semi busy area so I wasn't sure if anyone was getting mooned by my flat pale ass. Massage - honestly would give it a 4/10. She was a bit rough and wasn't really hitting the pressure points I've normally experienced with professional massage therapists. She also got on top of the massage table a few times and straddled me at different points to reach certain areas, which I wasn't expecting nor have experienced before. But overall it was professional and relaxing for the most part, not sure if I would book for the massage again. Pedicure - hands down the best pedicure I've received. It was thorough and she took her time doing a great job. Will definitely come back to get my toes done here. read more

False Advertisement ! Website quotes lower prices than what's requested on site. Manager informed me that the website is old after I order my service online. I told her to either revise her current prices or take down the website . I was charged $15 additional dollars than what's quoted on Website . Never Again will I be robbed of my hard earned money. This will be reported to BBB. My nailtech did a great job & that's why I offered one star. read more

I love this place, my nails came out super cute. I love them. I got a pink on pink gel manicure with flowers added. read more

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My favorite place to get my lashes,waxing,manicures and pedicures. Do not hesitate or look any further,the stuff at Ellens are all so friendly and accommodating! Highly professional and make sure the give you the best service. read more

HERE'S THE DEAL. I've been there twice, and both times I was quite satisfied. I went for a massage, so I can't speak for the facials and eyelash stuff. I have 5 stars based on the amount I paid and service I received. If I paid $120 for a massage this would NOT be a 5 star deal. Take that as you will. Pros -Affordable ($60 for 1/2 body massage and 1/2 reflexology, and that's including tip of$10. Ask for Package 1) -Location (for me anyway. It's across the street from New Roc City in New Rochelle and Planet Fitness) -Clean (I don't do dirty salons man I'd rather suffer) "Cons" -A wee bit noisy (it's not that bad, they do play the spa-like music) -No private room (hence the noisy. There are wall separators so everything is in one room but you do have privacy) -A wee bit drafty (but nothing too goosebump worthy) -They don't ask you about problem areas, so you're gonna have to tell them what to work on and what to avoid. This almost knocked a star down for me and for me my biggest con, but obviously something you can take initiative on by letting them know. For the price especially, it's actually quite nice. The massages themselves are pretty thorough too (they also added hot coals for me at one point I was like okuurrrrr). Just don't be late and you're good! I called in on Saturday and made a same day appointment! read more

Ellen's Spa - This is the general view. I had my massage at this photo was taken so it's not as neat as it originally was presented! - Eyelash Service Near Me - New Rochelle, New York

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Thoroughly disappointed *Pictures attached Booked through their site and was given the option to choose my manicurist, what service I wanted and the time, so I chose Ellen to do a UV gel full set ($50). I was running late, called to let them know and they were gracious about it and told me it was fine I arrived and was told Ellen wasn't there and also doesn't do nails. I was ok with it and a nice technician began working on my nails after confirming I booked online and what I wanted. While looking for my design, I asked if the price would be the same if I did a solid color but used different colors for each one and was told it would be $80. I asked why so much and was told it's $10 extra, which I wouldn't have minded but the base price had now gone up to $70. They showed me a paper price list and I showed them the prices listed on their website, which was one of the main factors that made me choose their business. They said the site wasn't updated and tried to reach Ellen who didn't answer, and told me I can get acrylic instead or they can take $10 off the new price. *The prices for most services went up by marginal differences but the UV gel tip set went up $30! I explained I didn't want acrylic because it leads to bacteria build up under the nail bed and can cause serious issues with your nails, which is why I selected the package but was told they couldn't do anything about that. As a customer, it shouldn't be my responsibility to double check the prices upon arrival if I was given a quote directly from the business' website. It is the responsibility of the business to ensure that when things like prices, addresses, services offered etc are changed, they are also updated across all platforms and if not, these things are confirmed at the point of booking by phone call or other means, or at the very least, prior to beginning work. I was only told about this change because I had a design question, which means I would have been expected to pay the increased price upon completion of the manicure. I am big on customer service and if I were a business owner, the onus would be on me at that point to take the loss and correct my error to prevent any future misunderstandings. These are the things that create loyal customers. Unfortunately, they lost 1 today. Luckily, I found somewhere else that does it for $40 so it all worked out. Just a warning to be careful when booking here so you don't end up with unexpected fees. The ladies there are lovely though, thus the 2stars, so if money is no object, by all means, go forth and prosper. While this was admittedly not the case for me, I booked with that budget in mind only to have it switch upon arrival, thus my unfavorable review. read more

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Besides that the massage is amazing, I also did my eyelashes 6 weeks ago with Ellen.. Yes 6 weeks ago and my eyelashes still looks awesome!! Thank you so much Ellen you are the best. Sibel & Jonathan read more

Ellen's Spa - Eyelashes - Eyelash Service Near Me - New Rochelle, New York

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I like this place. I've never felt rushed when I get my mani/pedi. The place is clean. They have always been very nice and on time with my appointments; and my nails look good when I leave. read more

Ellen's Spa - Eyelash Service Near Me - New Rochelle, New York

I have recently been going to Ellen's Spa for lash extensions. I must say they come out amazing every time. I have been to other lash studios and they don't compare to the ones I get at Ellen's spa. These lashes last me 3 weeks plus. When I am due for a fill they still look great. I would give 5 starts to the friendliness of staff, the quality of the lash extensions, the cleanliness of the place and to the punctuality of keeping appointments at the time they are scheduled. read more

Giving it 2 stars bc of Ellen. She should be careful and and watch what she's doing. I would go back to the store but what would they do? Nothing. So I'd rather leave a review and warn you and share my experience. She ruined the pain when she put the Uber light on one of my toes and blamed me and said I moved when she was being careless about placing the uv lamp. I had to call her out to fix it cuz she jus was going to paint over it and not even fix it it I didn't tell her to. At the end of the pedicure she left my feet dry as hell. I had to tell one of the nail techs if she can give me lotion. read more

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Came for a Deep Cleansing Facial. The place is clean, but you wouldn't be able to fully relax peacefully due to the open floor plan, (no rooms, just curtains) and bright lights. Not a big issue for me. The issue I have is my expectations of a deep cleansing facial not being met. Ellen did minimal extractions and didn't touch a huge pimple I have (the main reasoning for my visit). When I asked her why she didn't pop the pimple, she replied "No touch" Ok I understand that but what about the black heads i have on my jaw line, forehead, & cheeks. Ellen only did extracts on my nose and chin, and didn't even attempt any extractions any where else. If you are looking for a great face rub with minimal extractions this is your place. In the picture you can see two pimples that weren't touched read more

Ellen's Spa - After my Deep Cleansing facial. Extractions only from my nose & chin, didn't attempt to do any other extractions - Eyelash Service Near Me - New Rochelle, New York

Jolie did a French tip gel nail manicure for me the day before my daughter's wedding. Best manicure I've ever gotten, and still looks great after 2 weeks. Very good value and prompt service. Excellent! read more

Anna gives the best massage! The foot and leg massage is wonderful! For Father's Day consider sharing a couples massage - it's fantastic! read more

I love the convenience and the new renovations they have done. Definitely a great place to come for a massage. The only reason I gave it 3 stars is because the massage was too hard on my legs. Even when I tried to say please go lighter they didn't understand me. Another reason is that the eyebrows wax was not great. Messed up the eyebrow shape. read more

I love this place, the best affordable massages in town hand down! All of the staff is friendly and do an amazing job. read more

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Ellen's spa is very clean, spacious, and makes you feel very relaxed. I was very impressed by its cleanliness. My co worker and I made 3pm appointments for and hour long session of food reflexology. It was one of the best treatments I've ever received in my life. They started the process by soaking our feet in a relaxing warm bath and putting towels over us. They have these great comfy chairs that you can adjust to recline. I have really bad shin splints and it really helped to alleviate some pain and tension I had. The entire process was relaxing, therapeutic and professional. It was only 30 dollars for an hour and well worth the money. I would also recommend making an appointment ahead of time! read more

Ellen's Spa - Eyelash Service Near Me - New Rochelle, New York

I was so impressed by Ellen's Spa in New Rochelle,NY. The massage was excellent by Ana, she knows about the body and where the knots are. The place is very clean and professional. Ellen is a very friendly and versatile owner with experience. I highly recommend this Spa. read more

Pros Super nice people Clean Excellent prices Good massage Cons Very bright lights You can hear everything Not super private, no real walls Random people were hanging out talking read more

Yeah I like it. Anna gives a strong and good deep massage. I like the hospitality. All cash now. No plastic . Wasn't always like that. Certainly recommend the joint. read more

My name is Chef Redman. I'm Very happy and impressed with this place. They treat you like family. Tony and Ellen are great people!! Their employees are well trained and my wife and I have Been getting couples massages for years with them. Totally love it. Love it read more

Ellen is soo talented ! Everyone working here has great customer service and make you feel welcomed. I love Ellen's lash services she is honestly the best I've come across and can't see myself going to anyone else at this point. I live an hour and 10 min away and will drive to come see her for lash extensions (yes she's that good). Great price and amazing quality lashes. Could not be any happier with the results and service I receive from this place. read more

Great service! The massages are amazing and so relaxing ! I definitely recommend this place to anyone.

WOW! Just came back from a body massage and I feel like a huge weight has been lifted off me. Ana was amazing, I didn't have to tell her what to concentrate on or the pressure- she simply knew !! She was so intuned and I am more than satisfied. I seriously recommend this place and I will be going there again! The place is clean, quiet and relaxing. Quick update: I keep coming back because the prices are amazing and the massages are insanely good. You seriously cannot find a better place. read more

oh man oh man oh man! How I love this place!!! I've gotten massages from allot of different places and but their all so amazing with the muscles. They are great about relieving so much of my back pain. I'm always grateful when I get to pop in for a massage. Even better that its local and they almost always have a time available. Also what makes it even better is the fact that the shop is so close for me, I'm just in heaven with them! read more

This is my 3rd time at this spa. Ellen is amazing, wasn't pushy and is very friendly. I've gotten a facial, massage, eyebrows (didn't really care for how she did my eyebrows) and eyelashes. I came to do my eyelashes again this time. They came out very nice. Although I would've like them to be a little bit fuller and some of them had the tendency to turn which I don't like. I did also notice that the eyelashes are silk and not mink which I originally thought they were. But I will be back. read more

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Jessica gave me one of the best massage I had. She was excellent! The place looks clean. The price was amazingly reasonable. The only draw back was that you can hear all conversation in the spa since it is open and no real wall. I will definitely go back! read more

I love this place so much! Last time I went I got a 30 minute foot massage and a 30 minute back massage. I felt like a new woman after, I always receive the most amazing service by Ellen and her staff. Seriously great prices and atmosphere, my massage therapist took his time to make sure every single knot and ounce of stress was massaged away. In my humble opinion this place is 5 star quality! read more

This is my second time here and the service both times have been great . The first time I got a 60 minute body massage and the second time I received a 30 min body massage and a 30 Min foot reflexology . Honestly the body massage is mediocre however the foot massage was really great. I'll def be back for a foot massage. read more

I come here once a week and it is always a pleasurable visit. True professionals from the massages to the owner ellen herself with microblading and eye lash extensions. Very clean and calm atmosphere, the customer service here is top notch and I highly recommend this place to anyone! read more

Great prices and great massage. Ellen is a such a pleasant lady. Highly recommended

I love going here my Wendy always does what needs to be done finding all my trigger points. Thank you guys. See you next month

I always have such a hard time finding a good eyelash place and would always travel so far into New York City to do my eyelashes, until I found Ellen's spa. Ellen is amazing at doing eyelash extensions and listening to how how want them done. They are high quality and so full and amazing. Not to mention, so much more of a reasonable price! Highly recommend coming here. read more

Just came back from a relaxing facial and reflexology appointment at Ellen's spa. This place is a hidden gem. The treatment was relaxing and top notch- the women, Amy, jessie and Ellen are all so very talented and are great at what they do. Tony is also very personable and kind. I was so happy to have stumbled across this place. I had one of the best reflexology appointments ever. If you are looking for a great treatment bottom line and to feel completely relaxed this is the place to go! Im looking forward to returning again very soon! My husband who is a very picky person when it comes to getting massages went to Jessie and said she was by far one of the best therapists he has ever went to. read more

Amazing massage, and the bonus foot massage was so nice! I left there feeling like another woman! And you can't beat the price. I will definitely be back. I will say, that they need to create more privacy and have a real wall between reception and massage rooms, because you can hear everything. Otherwise next time, I'll be wearing headphones lol. read more

While this is not a luxury spa the atmosphere is relaxing, warm and clean. The prices are so low I was shocked to find it so appealing. Good place to relieve achy feet and backs. They also have Tibetan leg steamers to address circulation problems, swelling etc. That was a surprise! I can recommend this place with confidence. read more

Went for a foot massage & it was good. What really annoyed me was, after I gave the woman a 20% tip she replied with "You tip more..Next time you tip $10" which means she expected a 36% tip.... (like I said... the massage was good. But nothing amazing). She then followed me to the cashier, & as I was signing my receipt, she pointed to the tip line indicating to add more. It was very awkward and annoying & I won't be returning. read more

Was very disappointed with my full body massage. There was no technique and it just felt like the guy was giving me a rundown with baby oil or whatever it is that they use. The massage came with a free 20 min reflexology. I winced in pain during the whole 20 mins and the guy just continued with the same pressure. On top of all of this the guy was picking his nose right before massaging my feet. Very unsanitary and disgusting. Now I'm not sure if he even washed his hand before my full body massage. I'm kind of annoyed that I pre purchased a reflexology session before having my massage here. I will definitely not be going to the same person. Hopefully somebody else will be better. One star for friendliness. read more

WOW I've been to many massage parlors... this is truly not in that league!! CLEAN!!! Very very aesthetically pleasing, just went for a 1 hour body and a free 20 minute foot reflexology words can't describe the relief and relaxation I experienced. Even though I had a guy who didn't speak lots of English, Ellen was a riot. Totally a people person and will make you feel right at home. I almost done want anyone to find out about this place so I can always be able to have an available appointment, but they have more than enough chairs and tables to accommodate a crowd. I'll be back next Thursday, thanks ellen and crew read more