I saw this lot while driving home from work. I spotted a clean looking 300 that I wanted to check…read moreout. I Talked to Shelbi and test drove it. I loved how it drove and had to make an offer. Kenny made me a offer I couldn't refuse. Stop by and check them out, I'm sure you won't be disappointed.

From the owner: Here at Boss Auto Memphis, we're all about giving you the vehicle you'll be proud to drive in…read more Cars, trucks, SUVs -- no matter what you prefer, you're bound to find something that fits your needs and budget in our wide inventory. Our staff is made up of passionate pros who include honesty, integrity, and exceptional customer care in every car-buying experience. One-hundred percent customer satisfaction is always our top priority. Call or stop by our dealership and ask about our financing options. If you're looking for a ride that's right for you, your search ends here at 2607 South Mendenhall Road.

I really tried to hold off on writing a bad review, but the hits just keep on coming…read more I bought my Escalade about a month ago, and during the purchase, I negotiated to have my windows tinted. I was told it would be done that day, but after waiting five hours, I was informed the tint guy wasn't there -- an entire day wasted. Since then, the problems have only continued: Main Issues: * Promised window tinting not completed as agreed during purchase * No second key fob provided and no follow-up despite multiple reminders * Recall service handled poorly -- vehicle kept overnight with no update or returned calls * Hung up on when calling to check service status; no call back afterward * No follow-through or accountability from staff * Lack of professionalism and customer service across the board * Staff act as if you're bothering them when asking about your own vehicle To be fair, my service advisor, Will, and a few others seem genuinely overworked -- because the rest of the staff is trash. I wouldn't even trust most of them to watch my houseplants. It's a shame that Will has to carry the weight of people who clearly don't care or don't understand what customer service and focus look like. I love the Cadillac brand, but I hate this dealership. Unfortunately, they're the only one in Memphis -- if I had another option, I'd never come here again. If negative stars were possible, they'd earn them.

I had an appointment for an alignment at 7am. alignments normally take an hour or so. I sat there…read morefor over 4hours only to receive my car back in worse shape than when I purchased it. I actually watched my car sit for over two hours while the advisor kept assuring me that they were working on the left side of the car as it was not aligned. my steering wheel was crooked to the right. When I left my steering wheel was crooked on the opposite side. I spoke with the mechanic and he actually said there is nothing they can do. It has to remain that way. I did notice that my car was oiled with some greasy substance around the tires and under the bottom of the car for some reason. I took my car to PepBoys and they fixed EVERYTHING. I took pictures of my car and it appears Cadillac of Memphis did damage by ripping off coverings and it looks like they tried to purposely damage my car so I could have an accident! I would not suggest anyone going there for service since they are truly not honest.

I bought a vehicle from them 2 weeks ago and I have not had no problems at all with the car. I am…read morevery satisfied with their services, and I will go back there again. They took their time out to explain everything about the vehicle. Thanks for the great services y'all provided for me. Yall are the Best.

If There Was Such A Thing As Negative 10 Stars This Car Lot Would Get Negative 20 Stars. Their…read moreCars Look Good On The Lot But The Cars Are Lemons My Car Is Now Paid For Thank God, But As Soon As I Left The Lot I Starting Having Problems. My Vehicle Has Been Rebuilt From The Inside Out. Everything From My Timing Belt, Axles, It Needed A New Battery 6 Days After Leaving The Lot, New Alternator, New Rotors, Control Arm Bushings, New Shocks And Struts, New Brakes, Valve Cover Gaskets, Water Pump, New Windshield Washer Reservoir And A New DVD System Put In Because The One They Gave Me Was Broken Among Other Things. WHENEVER YOU STEP YOUR PRETTY FEET ON THIS LOT, TAKE YOUR CERTIFIED MECHANIC WITH YOU Because Thw Mechanics They Got On They Lot Aint Worth Two Dead Flies Smashed.

Took my truck in for service and to fix a recall. Sal was the one who helped me out - he was a…read moreprofessional and straight shooter. The service department was busy and I dropped my truck off late afternoon, but they were still able to get it done before closing and saved me a trip back the next day. Truck came back clean and running great with issue fixed. Will definitely come back for the next one. Thanks to Sal and the team!

AutoNation Ford Memphis Service Center…read more Add a photo AutoNation Ford Memphis Service Center 4.3 (255) Car repair and maintenance service in Memphis, TennesseeOpen Overview Products Services Reviews Photos By owner About Google review summary Reviews All oil15 truck14 dealership11 service advisor9 +6 Sort by Most relevant Newest Highest Lowest Samantha Ackerman Don't waste your time with these people! They had my car for 2 months and it is worse now than it was when I dropped ot off. Now that they jacked me around for 2 months, my warranty is out, so im going to have to pay someone to diagnose ... More Lauren Kiger 4 reviews 4 days ago New Used their service center and online appointment system. Signed up for a recall, a $46 oil change, and a $22 tire rotation. They called and said that on their end the appointment just said, "for services." I told them what services I ... More AutoNation Ford Memphis Service Center (Owner) 3 days ago Hi Lauren, thank you for bringing this matter to our attention. If you are willing, please call our General Manager at (901) 209-1259 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future. Taniya Key 1 review 3 weeks ago New The oil change service was excellent from start to finish. The staff was professional, efficient, and friendly, making the entire process smooth and hassle-free. They explained everything clearly, completed the service quickly, and even ... More AutoNation Ford Memphis Service Center (Owner) 3 weeks ago Hi Taniya, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road. KL Johnson 2 reviews a week ago New I booked a service appointment for 9:00 Tuesday morning on May 20th for a recall and brake work and dropped my car off at that time. Only part of the work was completed and not until Wednesday May 21. When I called on Wednesday to check ... More AutoNation Ford Memphis Service Center (Owner) a week ago Hi, thank you very much for sharing these comments,. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (901) 209-1259. We hope to hear from you. Samantha Ackerman 14 hours ago New Don't waste your time with these people! They had my car for 2 months and it is worse now than it was when I dropped ot off. Now that they jacked me around for 2 months, my warranty is out, so im going to have to pay someone to diagnose and repair it. Supposedly mike, the lead mechanic/shop foreman, whatever he is has been on it and everything is "normal". Its "normal" but its gotten worse since you had it, please make that make sense for me. So now not only does my transmission make a horrible noise, now my car jerks like he** when you put it in gear...but according to Mike, that's normal. What really should have told me all I needed to know about them is, when I dropped it off I had a nail in my front driver side tire, picked it up 2 months later, there's no nail, and not one single person said anything about it...I mean did yall plug it, patch it, what? Shouldn't yall have mentioned that?! And don't bother calling them, 10 times out of 10 they will NOT answer the phone

I would give this place 10 stars if we could. We called on Wednesday to inquire about adding…read morerunning boards on our new 2023 Gladiator, Jay got us in the next morning promptly at 9:00am. We are extremely satisfied with the work and the staff. I definitely recommend CROSSROAD for all your custom Jeep and truck needs. Thanks again Jay !!!

If you need running boards, Jeep lifted or Custom Tires, Go see J !!!…read more They have Excellent customer service. And the work was done well and in the time frame I was promised....

Bud was our salesman and he was so great! They were very patient with my financial company taking…read moreforever to get there payment processed. The vehicle was as described and was nicely cleaned up for me! Highly recommend! Best prices I found. I came from Kansas just to get because price was so good!

If i could give 0 stars I would. Went and bought my car. It was sold to me with a huge scratch in…read morethe bumper and on the paint. They said they would fix it. Drove over an hour twice to bring it to them. Neither time it got fixed. Brought it to them for a THIRD time and there was nothing but miscommunication. I was patient. They kept it for 5 days to tell me it would be 10-14 days. Then it was 3 days. Finally I went to get it. Still not done. Asked for my new bumper which they gave me and I said I'd have someone else put it on, they wrote me a check for $250. It was fine. No. They failed to give me any hardware, the grill, or any other parts that GO WITH the bumper so now there's still scratches on things they did not replace. It is a very unprofessional business. Paid $30,000 for a car with very noticeable imperfections. Save your time. Go somewhere else.

Great place to buy a vehicle. Hidden gem . If you're interested in buying a vehicle without the…read morehassle go and talk to Will he will take care of you .

From the owner: With years of experience serving the Tennessee area, our dealership is dedicated to offering…read morehigh-quality, pre-owned vehicles to our customers. From the moment you walk through our door, we’re committed to providing you with a great car-buying experience. With our skilled sales staff and our wide variety of financing options, we’ll help you get the vehicle you want, at the great price you deserve. With many vehicle shopping options available, we differentiate ourselves by understanding our local car-buying community and satisfying its needs; helping valued local customers like you, find the vehicle that’s the “right fit”. Feel free to browse our inventory online and check out the Featured Vehicles section on our homepage. If you see a vehicle you like, submit an online quote request, or contact us to schedule a test drive. To learn more about our dealership and how we can help with your next vehicle purchase, please call or stop by in person. We look forward to meeting you.

I purchased a vehicle from drive-time last month in November to be exact since the 3rd day I had…read moreproblems with the vehicle I took it to Firestone over 4 times and had to get a oil change within a month of me having the vehicle I had to return to drive-time several times over a month to let them know hey something is wrong with the car even the manager himself came out tested the car in seen all the bad codes that was coming back from the vehicle I finally took the vehicle to Nissan come to find out that car needed a new motor which cost 11226.00 silver rock tried to get Nissan to put in a used motor in my car which Nissan declined to do so I had to give the vehicle back to drive-time because the pretty much sold me a lemon now i have to try in get my down payment back the manger there couldn't help me at all when all I wanted was to be put in another vehicle since what accord wasn't my fault I couldn't get a rental because of the holidays I just want to say I am very disappointed in the way management and the company handled the situation I would never try to use drive-time again to purchase a vehicle

Short summary: This was one of the best car buying experiences I had. There is a bit of an…read moreover-eagerness and an attention to detail that can be grating, but the experience was gratifying. Our car buying experience was under 2 hours which is, in my experience, unheard of normally for a purchased on loan vehicle. Full story: I was in the market for a used car and being new to Memphis did not yet have any idea about the numerous car places scatter everywhere, especially on the Covington Pike Car-O-Rama area. I tend to avoid the really large places and branded places, since I shop used and every experience at maker/dealer places has been less than exceptional. After scouring through many of the small lots and seeing lemon after lemon (seriously, places charging 13k for a 2012 VW CC with completely ripped up interior because they catered towards those in dire need) I ended up passing a Drivetime, albeit on Winchester. I've always had an extremely negative opinion of DriveTime for no reason other than that I assumed they were vultures based on the marketing/spam material I had received or seen before. I stopped in the one on Winchester and looked at some vehicles, but they didn't have the ones I wanted and the website showed them all at Covington Pike. They were precious and tried to keep me there offering to transfer all the cars if needed, but I insisted that I would rather drive with my wife than wait an hour for each car. This was a great idea, the Covington Pike DriveTime is very nicely put together and looks like a Credible place to buy a vehicle. Upon entering we knew what Vehicle we wanted to see right off the bat, but it was on hold so we were a little put off and sat to look at the other Vehicle notes we had taken on my phone (since we had looked online before leaving). This was the point that subtracted half a star for me: One of the representatives asked to help me and I declined, after a short back and forth where I pleasantly continued to decline the representative got rude and I informed her I would not be working with her. After that things went amazingly well, we were walked to all the vehicles we wanted to see and liked none of them but luck was on our side and the vehicle we wanted came off of Hold. A brief test drive and we were away. A strange bit was that the representatives switched off during the sale which was something I had never seen before, but this did not bother us. Everything was done with a fastidiousness that would be the envy of an uptight British Banker from 1920. After we had everything looked at, marked down, and approved away we sat with the manager Kevin Harris who was charming and very eager to explain anything we asked. We signed off the obligatory 15 documents in a recorded session and turned to find our car washed and full of gas. Great job guys.

Great service. They replaced the thermostat on my caddy and had no problems. They are very friendly.read more

Wonderful local business. After another national chain recommended our car have about $3,000 worth…read moreof suspension service, Moseley's looked at it and had it fixed for less than $100. I've been a repeat customer since. They are honest, knowledgeable, and friendly. No upselling, they just tell it like it is and provide solid advice for a reasonable cost. Not the cheapest around, but certainly not the most expensive either. Highly recommend!