I'd heard good things about Dr. Drinkard. ALL TRUE I found today when I went to get my eyes…read moreexamined. Dr. Drinkard is one of those health care people who takes whatever time necessary to provide you with full exam results, what they mean, and what options you have. Great satisfaction in being able to make good decisions on your health! 20/20 Express services are reasonably priced. There is a a wide range of frames to choose from, and a friendly, experienced staff to help you make intelligent choices. Everyone was helpful. And I must say I had SO MUCH FUN selecting a "new look". I like my glasses. After selecting frames and options, they were ready in one hour.

Avoid this place! Horrible customer service and I paid $199.60 down payment for my glasses and…read moreNEVER heard back from them! The ladies that work here are completely incompetent! I plan on filing a suit against them for my money back and will definitely be stopping out there to get my refund!!!!

I went to the vision center in Marble Falls TX, because my glasses are broken and I needed glasses…read moreASAP. I walked in and was greeted, explained my situation and was immediately turned down. I was told because my frames were not purchased at Wal-mart there was nothing they could do. I have been in this store multiple times and had no issues finding frames that would fit my lenses. No one even offered to help me look for an option or even remotely tried to help me, they just turned me away. This was extremely rude. I have had my lenses switched into frames before and my previous frames did not come from Wal-mart. I know that there would have been options to put my lenses into frames and no one wanted to even attempt to help me. This was very disheartening and made me feel like my business did not matter at all. It was very unfair that they could not even attempt to find frames that would work for my lenses. I know one hundred percent that they have multiple cat eye frames that would have worked for me, as they have previously done it before me in the past. I do not recommend getting eyeglasses from here unless you have absolutely no options left. This was quite the emergency seeing as I have a child I need to take places on a daily basis and cannot drive properly with broken glasses that fall off my face. I only went here because I was sure they would be willing to help and that clearly was not the case.

I won't to revise my previous review. I went back to Walmart and it was about 20 minutes before…read morethey opened but the lady named Angie let me in and filed my warranty for me. Unlike the other two ladies mentioned in my first review she was very friendly and helpful. She explained to me that my lenses have an anti glare that scratches easily if cleaned dry. Something the original sales associate had neglected to tell me. Good employees these days are hard to come by, she is one of them and deserves to be recognized.

Had my eyes checked there 7 months ago. The front desk ladies were pleasant but the optometrist was…read morerude. My insurance covers a yearly eye exam but the optometrist charged me a medical copay and did a poor exam. The exam was no where in line with a medical exam, it was a typical exam done at any optometrist. Now I can't see out of my glasses and they are not doing anything to help rectify the situation. I spent over $300 there. You would think with covid running rampant they would give some allowances to their customers. Nope!!

waited 6 weeks for appointment, called several days before to confirm, got a recording that said…read moreeveryone had the flu, would possibly reopen the same day of my appointment. You don't catch the flu from a phone call, someone COULD have called to confirm, but that would have been proactive.....when I finally did talk with someone, they needed to confirm my insurance, they could not find my coverage, and I would need to pay if they couldn't find my info. Again, someone could have been proactive during the 6 week wait and called, but I was the only one calling! I don't want someone to examine my eyes that can't even pick up the phone and do a little customer service. Several months ago I had scratched my eye and needed an emergency appointment. Again, I left a message and they could not return a phone call. I went to Dr. Poole, an amazing thing happened, a wonderful exam with follow up phone call to check on my well being.

The worst experience I have ever had with a "professional". He is rude. Upon getting the…read moreincorrect perscription I went back to him to see if we could fix it. I could hear him telling the office girl. I was going to just have to deal with it and that he was busy and could not be bothered. I honestly do not believe he knows what he is doing and if you hate what you do to this level why would you continue to work in this profession. I am now out my office visit and will never go back to him. all I needed was to fix the problem only to find out he is the problem.

I happen to be traveling to the Texas Hill Country and decided to stop in and see if they had an…read moreopening. I had been putting it off and decided now was as good time as any. Dr. Underwood was very professional and helpful with questions I had about contacts vs glasses. I purchased my glasses and contacts from the Walmart next door and had them waiting for me when I returned home to Dallas.

Third time using this location. The doctor was professional, the employees were very good at their…read morejobs. I don't need to be coddled, everything was simple and to the point.

Most unprofessional optometrist I have ever been to. I am normally a diplomatic person but I was so…read morecaught off guard by his rude and demeaning tone and words as well as his total lack of care and service that I left in shock and disbelief. Please do your due diligence before seeking their service.