This place is huge. Lots of employees, techs and doctors and specialists and laser Center, you name…read moreit they do it!!!! I felt it was a good experience. They're very organized and even the doctors come out and call for their patient which I was extremely impressed by!!!! I would nearly guarantee you that is a typical!! So if it looks like a team and smells like a team and quacks like a team it is a team! They have an app and so you can complete the majority of your paperwork other than the Hyppa consent before you go for your appointment and save yourself about 20 minutes worth of paper. That's what I did. It wasn't difficult. When I called for the appointment they told me they would send me a link and they did indeed. We arrived about 10 minutes early and waited probably a total of 20 minutes before I was called back by one of the techs. He went over with me verbally- my symptoms and my concerns. We did some testing with advanced equipment-it seems like it gets more able every year.... and I'm sure it measured my I took photos of my corny is etc. etc. it also did the refractory testing and although you still had to answer one or two or three or one..... it was minimal and that's always my least favorite part. He also put the drops in my eyes so that they would dilate as I hadn't had a dilated exam in quite some time and my baby cataracts are bothering me quite a bit. After the machine he put me in an exam room and let me know that we were waiting for an actual room where I would eventually see the doctor and that he would come and retrieve me which he did. It might've been a 10 minute wait if that, it wasn't bad at all. He then brought me back out to the waiting room so that another gentleman could call me in on the other end of the building. He took me to another machine which was some kind of advanced photography of my ophthalmic system. I felt bad for him because he was squirming all over stooping to get these pictures, turns out that a patient's family member had borrowed his chair for the family members exam so that they could sit down during it which left him hanging in the wind. I asked him if he was OK and he advised that he just had done a huge work out yesterday and so his calves and thighs were really sore so when he had to squat it made him squirm. He was very nice and professional and always had a smile on his face. After that exam I was taken into an office to await my appointment with Chelsea Devitt. I believe she is an optometrist. She introduced herself along with the person that was going to record all of her comments right into my record. I find all this high-tech awesome and love they are not wasting paper!!! After a brief introduction she advised me she would be doing the exam and then would review everything with me when she was done but that she would be talking throughout so that the person at the computer could document everything. I agreed and she proceeded. She gave me a very thorough eye exam and even went and got her headgear so she would have the brightest light available to check out the lattice work on my retina's which I had had laser treatment for when I was a preteen. It was kind of neat that the text did all the preliminary so that she could focus on the clinical aspect. When done we did have a discussion and we talked about my cataracts and I told her that they indeed were bothering me substantially but that if they didn't meet Medicare criteria I would wait because I was not going to pay out-of-pocket to have them removed. She said they are nearly at the point And that at this time next year she sure they would be eligible for surgery. She understood that considering I pay for insurance that I didn't want to also have to pay out of pocket for the removal. I appreciated that she didn't push or question that. She then asked me if I wanted a written prescription, which I did and she then gave me directions on how to get back to the front and dismissed me. I got out to the reception area with no problem. I was totally shocked when they asked me if I wanted a written prescription because it would be $45. I have never had to pay separately for a prescription in my entire life. I know they build my insurance for the exam and I guess at all the other places I went it was included. I did want it in case I wanted to get new glasses as my other prescription was expired so I did pay the $45. They printed the rx out and gave it to me. We set an appointment for next year at this time which I may or may not have to change but why not. I was very impressed and was shocked to determine that I had been in there for two hours. I would definitely recommend it and I am glad that I am reestablished with a local optometrist and someone that can take care of my Cataracs when they are ready!!!!

Staff is not interested in being helpful or friendly. My…read moremoney goes where the people are nice. If I were Dr. Sheppler, I certainly would do something about that.

My sister's glasses broke and Poole Eye Associates were close so we went. They are welcoming and…read morehelpful. They fixed her glasses and fitted them. Heather and Paula were a great help. We will return when it is time to get a new script for glasses.

They were incapable of making glasses for me. They made two pair because the first were completely…read moreoff and the second we're just as terrible. I cannot recommend them for making glasses which obviously they were incapable of doing for me.

Very happy with the service and care I receive here! Dr. McCarty and his staff are always so nice,…read moreknowledgeable, and on time!

Amazing staff! Dr. McCarthy is so thorough and I always feel like he gives great care. The…read moreselection of frames is always what I'm looking for.

The doctors are great to work with. Unfortunately, I've had some bad experiences with the opticians.read more

First of all, they gave me the wrong prescription and then refused to replace or refund my money…read morevery unprofessional don't waste your time nor your money

First pair of glasses I was quoted was just under $700…read more I emailed in about 3 months later and requested a copy of my prescription, but I never received a response back.

I typically don't leave reviews but after 2 poor interactions with this office I would not…read morerecommend to anyone. At my scheduled appointment around 10am the Dr was incredibly late - I could hear her with another patient when I showed up early as they ask you to. I waited a little over half an hour and then left because I had to get to work and was going to be late. So I cannot speak to the doctor's care overall, but running that over time for an appointment is unacceptable in a small practice, and poor time management. I ended up booking my appointment at my old eye office that was farther away, but Wink had already pulled my benefits so I had to call back and ask them to remove authorization. The woman at the front desk actually hung up on me after I explained I needed the authorization pulled. I initially had assumed the line disconnected so I called back to which she said "yeah I know, I'm doing it". She didn't ask my name, appt date, or any follow up after my request, but instead hung up the phone. Incredibly rude and not the experience you would expect on either account for a new patient.

If you have a near sighted kid, don't wait! Get them to this crt clinic. Ms. Roberta is the best…read moreCRT Jedi we've ever worked with. Incredibly thorough, experienced, ensuring the best vision retention for kiddos. We love Dr. Esmaili too. Dynamic duo that have been protecting kiddos vision thru the years!

I got into a freak accident at home and had hurt my eye on a Friday evening. Gave them a call early…read moremorning on Saturday and left a voicemail. As soon as they opened they gave me a call back and got me scheduled in within 30 mins ! Great facility and great doctor and nurse experience. All the other staff are super professional , kind and very friendly. They have the latest and best equipment's when it comes to eye ! Super clean clinic and big one as well. They accept all major insurance. It was super easy and convenient to schedule other appointment with them. They also offer drive through if you have to pick up any prescription order/glasses ! I would definitely recommend this clinic ! Plenty parking available in the lot.

Went in for a pair of eye exams after making an appointment over the phone. Showed up early to fill…read moreout paperwork. Rather cramped waiting area, and had to wait as the eye doctor seemed to be running slow. We didn't have the issues with Dr. Marc Bergeron that other reviewers had. He seems to be professional enough, though brusque and not particularly informative when it came to describing conditions detected. Probably would pick someone else if returning. Still, I was impressed with the new retinal photography system - gives an extremely good look into the workings and underlying health of the eye. Flip of the coin if I'd go back. Convenient and low-cost though so there is that to recommend it.

Got a super informative eye exam from Dr. Scott Hruby. He found something that someone else didn't…read moresee. Very personable and detailed. Highly recommended.

After many years as a patient of Dr. Yonkers, my time with this office has come to an end. Over the…read moreyears, I have always respected and appreciated Dr. Yonkers as a physician, but unfortunately the experience with the office staff during my recent follow-up visits has been extremely disappointing. The staff seems to change frequently, and this current team appears disorganized, unprofessional, and lacking in customer service skills. In just a two-week period, I encountered multiple issues that I had never experienced before during my many years with this practice. The staff was not helpful, not welcoming, and unwilling to go above and beyond for longtime patients. It is disappointing to leave after being a loyal patient for so long, but because of these experiences, I have decided to find a new provider. The search now begins.

Had a great experience. The person I booked the appt with, over the phone, was really patient and…read moresweet with me. I was navigating my new insurance plan for the first time and she was so helpful. The appt was fairly straight forward. Check in was nice, the gals at the front desk on Friday were super sweet and attentive. Doctor was great. The women running the glasses retail area were very kind and showed me a number of great options on frames for when I'm ready to order. Great experience over all!