I have been having Poole Eye Asso. take care of my eye / vision needs for several years. I went to…read morehis new facility in Marble Falls today for a thorough eye exam an could not have been more pleased - more impressed with Dr. Poole's new offices. He has the very latest of eye testing equipment - the most up-to-date in advanced technology. Dr. Poole and his exceptional staff are such pleasant people - very attentive and polite in meeting our eye needs in the very best way. I highly recommend them to anyone needing eye / vision care.

They were incapable of making glasses for me. They made two pair because the first were completely…read moreoff and the second we're just as terrible. I cannot recommend them for making glasses which obviously they were incapable of doing for me.

Dr Kelly was extremely personable and astutely reviewed the issue I was having with my eye duct…read more She gave me a regimen to try without procedure to relieve the problem. It was not improved after 10 days and she got me right in for procedure to unclog the duct. I have not needed a return as she advised me on what to do to keep my eye healthier but I would go back to her office in a heartbeat should problems arise.

wow dr.Green wonderful Dot. her staff sucks big time. my insurance paid all fees. but as I was…read morehappily leaving a women asked for pas due payments an 80 dollar missed appointment , was late from another dr appointment . so nervous about those results. forgot about eye appointment , was a nervous wreck , they charged me 80.00 dollars I only had 2.00 dollars showed her and she tried to grab it out of my hands said she was sick of all the SOB Stories ,"Ive heard them all" told me to " Get Out " just get out " and another women joins in "Get out or we willl call Police " me 81 year old disabled man , felt so so bad , told them call police Ill wait , they kept yelling at me I said some not nice things to them a man came held door open " just go home he said. , so up set I am

Had my eyes checked there 7 months ago. The front desk ladies were pleasant but the optometrist was…read morerude. My insurance covers a yearly eye exam but the optometrist charged me a medical copay and did a poor exam. The exam was no where in line with a medical exam, it was a typical exam done at any optometrist. Now I can't see out of my glasses and they are not doing anything to help rectify the situation. I spent over $300 there. You would think with covid running rampant they would give some allowances to their customers. Nope!!

waited 6 weeks for appointment, called several days before to confirm, got a recording that said…read moreeveryone had the flu, would possibly reopen the same day of my appointment. You don't catch the flu from a phone call, someone COULD have called to confirm, but that would have been proactive.....when I finally did talk with someone, they needed to confirm my insurance, they could not find my coverage, and I would need to pay if they couldn't find my info. Again, someone could have been proactive during the 6 week wait and called, but I was the only one calling! I don't want someone to examine my eyes that can't even pick up the phone and do a little customer service. Several months ago I had scratched my eye and needed an emergency appointment. Again, I left a message and they could not return a phone call. I went to Dr. Poole, an amazing thing happened, a wonderful exam with follow up phone call to check on my well being.

I would NOT suggest ANYONE use Kirby Eye-Dr. Green. After going there for years both my husband and…read moreI have had a problems with their professionalism, record keeping and office staff since Dr. Green took over the office. Not only was my husband lied to about his insurance coverage {which they'd accepted for years and is Blue Cross} and charged full price but what they'd explained to him was COMPLETELY inaccurate. I've been trying to get my records for OVER 3 weeks and keep being told "they are on the cart to be signed, can't be faxed, Dr. has to sign, can't locate", EVERY excuse but getting the job done in a professional, expedient and capable manner. Previously, Dr. Feldman was wonderful. However, the quality of care and professionalism is now HORRIBLE!

I went to Dr. Green about a year ago because my optometrist told me that I probably needed…read morecataract surgery. When I went, the staff were very professional. I had a very thorough examination and Dr Green said that I did need the surgery. My husband and I met twice with the insurance specialist and she explained how much we would have to pay and what the insurance would pay. She was very detailed, and after hearing the explanation, I decided to have the surgery. Dr. Green did a great job and there were no complications, and my recovery was very easy because I followed her directions. Overall, I had a very good experience with excellent medical treatment. I plan to have the other eye done soon, since it appears that the other eye might need treatment.

I had an eye emergency and the staff and Doctor are very knowledge and Great People !. Thank Youread more

Most unprofessional optometrist I have ever been to. I am normally a diplomatic person but I was so…read morecaught off guard by his rude and demeaning tone and words as well as his total lack of care and service that I left in shock and disbelief. Please do your due diligence before seeking their service.

Third time using this location. The doctor was professional, the employees were very good at their…read morejobs. I don't need to be coddled, everything was simple and to the point.