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Costco Optical

5.0 (1 review)
Open • 10:00 am - 8:30 pm

Services - Costco Optical

Eyewear fitting

Costco Optical Photos

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1 year ago

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Clear Choice Eye Care

Clear Choice Eye Care

(56 reviews)

$$

I've been a patient at Clear Choice Eye Care in Cedar Park for years, and my family has used them…read moreas well, which is why this experience was so disappointing. I went in to order new glasses and was very clear about the frames I wanted. The staff initially only ordered the lenses. When I told them I also wanted the frames, they said that was fine and that they would place that order as well. I agreed and left the office. After I had already left, they called me and said the price would be higher (which I expected), but then told me I would have to come back to the office to pay before they could place the order. At that point the process had already taken longer than expected just to order the lenses, so I decided to cancel the order and asked for a refund. After putting me on hold, they called back and told me they would still charge a $46 restocking fee -- even though the issue with the order was not caused by me. As a long-time customer, that was very disappointing to hear. Charging a restocking fee in this situation doesn't feel fair and left a bad impression after years of being a loyal client. I hope the management or owner sees this and reconsiders how this was handled, because I would have preferred to continue coming here. Unfortunately, based on this experience, I won't be returning and I can't recommend it to friends or family.

I want to thank Clear Choice for their outstanding customer service for a few years now, with my…read moreentire family. I also want to say goodbye. Received glasses with an incorrect prescription...fact. Took them in this morning, with an opportunity to get them redone. Instead, the young lady turned the conversation defensive and condescending, trying to lessen the prescription mistake. Did a quick search, and found 6-7 other eye care places within a 2-miles radius. Excited to find mine, and my families new eye care store moving forward.

Visionworks - Follow the rainbow to the parking lot near Academy and Verizon

Visionworks

(9 reviews)

Absolute waste of your time. The front desk staff can't seem to be on the same page at all and then…read moredon't even bother calling you to let you know before making it all the way to your appointment. It's funny how even when your okay with paying out of pocket for a contact exam and fitting , now you have to get a whole new exam for glasses even tho you have a prescription that's not even 3 weeks old. "Well we didn't do the exam so we have to do a new one" and of course that's not covered under the original booking and consultation. ABSOLUTE WASTE OF TIME. GO SOMEWHERE ELSE.

So, I had some guests over this afternoon and their cute little baby girl got a hold of my…read moreeyeglasses and did what little babies do best, destroy. I found my eyeglasses on the floor with one of the lenses popped out. I tried my best to pop it back in but to no avail. It was late in the evening and I wasn't sure if there was any help to be found but I decided to drive to the nearest Visionworks to see if they could do anything before they closed for the day. I received a friendly greeting from both of the in store employees. I explained my situation to them and Glorissa, the lead specialist looked at my glasses and said that she believed that they could be repaired. She went to grab a special tool and went straight to work on realigning and securing the lens back into the frame. She not only did a very professional job, but she was very efficient as it only took her about 5 minutes. I then spoke with the Martin, The general manager, about receiving a spare pair of glasses. He was able to quickly find my insurance information through my employer, and explained to me all of my coverage options and employee perks. He helped me set up an appointment with the optometrist and gave me a copy of my coverage options. All and all, I was in and out with my repaired glasses and a eye appointment in about 15 minutes. I want to give a big thanks to Glorissa and Martin. You guys were awesome!

Costco Optical - opticians - Updated May 2026

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