After 20 years of loyally visiting this location and purchasing glasses or contacts every year, I am sad to report that I waited for over an hour for the appointment and then was dismissed by the front desk as that was a normal waiting time. One of the employees had her baby with her at work. One of the machines wasn't working. Sadly, it is time for us to look elsewhere for eye care. read more

My exam revealed cataracts, but my vision was correctable on the test equipment. When my new glasses arrived my vision with them was poor. They told me to try them for a week. I did. Then they told me my vision was impaired by my cataracts. They said to come back after I had the cataracts removed. I did. I had another exam and got a new prescription. I am waiting for the new glasses. I was charged $46.40. I am disappointed, because I the Pearle guarantee states that they will, "make it right". I think making it "right" would be no charge. It was the doctor's mistake. Maybe the guarantee should state, "...we will make it right for an additional charge". read more

I wish I could leave a zero star review. This is the worst managed place I've ever been to. Took hours to see anyone even with an appointment read more

This has to be one of the worst ran facilities I've ever been to. I took my daughter there last week and we waited for almost an hour and 15 minutes to be seen by Dr. Goldberg. Today I had my appointment and waited for over an hour before being seen by the doctor. When I voiced my frustrations with sitting there for over an hour and still not being seen, I was told that it was a busy time of year and that they couldn't control it. I asked why do they take appointments if they can't honor them and got a blank stare. read more

I've been going to this office for about 6-7 yrs now and I've always been happy with them. The Dr Goldberg is great and very friendly along with the staff. read more

The Doctors give the best examination around They spend a lot of time with you and unlike many other ophthalmology offices, the Doctor actually does the vision check. Not a tech. Staff is friendly and very helpful. Same staff as my prior visit and they actually remember you! Hope is my favorite! Hope can't leave. Thank you to the Doctors and staff! Kelly whitney read more

I don't recommend Dr. Bradley Goldberg of Waterford, MI Pearle Vision. He spent most of the routine eye visit on talking about his obsession, love & support of the democratic party, in particular Kamal Harris and his hatred of the Republicans and Donald J. Trump. Not only that, he refused to acknowledge or accept my EyeMed insurance. i am reporting him to the State Board of Michigan. read more

I just called with a simple question and the receptionist was so rude to me because my cell service was spotty. Instead politely telling me I was breaking up she interrupted me to tell me in the most condescending voice that I need to call back. This is 2024 ma'am there is such a thing as a dead zone, we don't need to be shocked or extremely rude about it. My husband likes the ophthalmologist here but I'll be recommending he goes someplace else from now on. read more

Arriving to get my glasses repaired or replacement frames I was told I needed an appointment and would have to return (walk ins aren't allowed) though cancelations allowed me to come in several days later. Poor vision is no fun, and being told to fill out forms you can't read is frustrating. They could not provide a magnifying glass or cheater glasses to accomplish the task but I was able to convince staff and they obtained the info the forms would capture... ie health condition, and address and contact information. I was told I had to sign the form. When I questioned what the signature documented the young lady said I'm stating the answers I gave for health, contact info and contact were accurate. The office manager shouted you're signing your life away obviously trying to be funny. I asked the desk staff to read aloud the paragraph I was signing and she did. There was no mention of confirming health or contact data. It was a legal statement guaranteeing I would be responsible for all fees involved (period) a promissory agreement accepting responsibility nothing about I provided true and accurate info. When I was taken in to have an exam with Dr Jill she advised I had to wear a mask I asked why the obsolete covid protocol and she said we require it..... I can interact with 5 or 6 staff people in the lobby without a mask but she was special I stated "that is wrong". I complied, participated and after over $600 dollars they sent me a how was your visit survey and now are shocked at my response to my experience. Terrible experience, the manager is an elitist better than I, which is sad poor customer service. Then they sent me another notice of an appointment already performed for a few days in the future. Working with the public my whole life the office manager is a failure, this will be the last time I use Pearle Vision read more

I was called in right away, didnt have to wait. The doctor was very professional and explained all the tests and results. Im very picky about my glasses and they were very patient with me. The staff helped me find frames that I loved by ordering the color I like. They even will let me try the ordered ones on to make sure I like them before committing to them. Great experience! read more

Pearle Vision - Eyewear & Opticians Near Me - Waterford, Michigan

Went to this location about 2 years ago. My prescription was much too strong for me and when I brought up the concern, they told me too bad. They then finally came back and said we can claim it on your "insurance policy" you bought for them. Wait, I have to expire my insurance policy to fix your f%$# up??? Ok... well whatever, at least its right. Now I thought I would give them the benefit of the doubt and go back since the "Dr." that screwed up my first exam is no longer there. Yeah, pay attention, we have been out of our fake "pandemic" and any "mask mandates"(which are NOT laws) for over a year, you STILL require masks!?!?!? Nope, never will I use them or recommend them! read more

Jill Goldberg and the entire pearle vision family really helped me out when I had a freak accident while doing yard work. I was able to get an appointment within 30 mins of my accident and was treated by Jill for a scratched cornea. She took her time evaluating me and made sure I left with my questions answered. I had a few follow up visits to make sure everything was healing properly. I recommend them for all your eye care needs. Thank you! read more

Stay away, stay very far away from Pearle Vision, Waterford, MI. They still have the store locked down like Fort Knox, even after airports, businesses restaurants and elsewhere have returned to business as usual. These folks are beyond mask militant. I was instructed, in advance of my appointment, that face masks are required. I arrived wearing a face mask and was told my mask wasn't good enough. They required that I switch to their paper diaper mask. The store manager and staff argued, fumed, fussed and insisted that paper masks offer scientifically valid protection from the dreaded coronavirus. They threatened to escort me out of the building until I relented to wear the worthless piece of paper. They will verbally force you into submission. I had the contact lens exam, got the prescription and left, depriving them of the sale of lenses and glasses. We must speak up about irrational practices and bullying like this. We must also stop patronizing businesses that have forgotten that customer service is how they keep their doors open. read more

I got a pair of glasses from them I ordered the best of the best got all the bells and whistle's my lens didn't fit well in my expensive frames I picked a month later the lens I had was starting the pop out the the frames so they told me that I should of never had these frames that they were the wrong frames for the my type of lens so they let me pick out the correct frames for my type of lens and it's been great months later I have issues with my lens seems as if there are layers pealing off and a spot on them so I took them back and I wanted to use my Inc to have them replaced and they told me that I used my replacement Insurance on the new frames I got even thow it was there mess up I'll never return. read more

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I am very disappointed in this location, I have spent in the 2 or so years alittle over $2000. dollars on my own glasses, I bought a pair of Ray ban frames, the noise piece just broke off. I went into the store this morning to see if they could be repaired, the shorter older women said they couldn't and Chuckled a little and thing while you can by new, the other young lady said he just got new , then suggested I go to Ronnie Jewelry store they can maybe repair them. What upset me the most was she was look for a new sale, My last per glasses were Giorgio Armina so I dont buy cheap glasses for myself but let me tell you I will not be back at this location and I will tell everyone I know or who will listen to me, you talk about customer service and eye care well the only thing I felt today was you only cared for a sale of new glasses shame on you...I will not ever walk through your doors again... Doug Utter read more

Kris and the Dr. Goldberg were great. Kris was especially nice and helped me find a great pair of RayBan RX sunglasses too. Can't wait to pick them up! read more

This was my first experience with Pearl Vision. Had an appointment for 12:30 PM. I didn't get in to see the Doctor until 01:15 PM. This establishment appeared to be a bit disorganized. The Doctor was thorough and spent time explaining everything he was doing. After the Doctor visit the staff on hand spent time going over all of my options and went above and beyond looking for ways to save money. Overall, not a bad experience. read more

Terribly disappointed with the service! Terribly rude! Do not go here! I have two insurances and went to use one. When there was an issue with the benefits they accept, they rudely dismissed me and didn't even attempt to make a sale. They completely ignored me. Their loss because I went and purchased another pair of glasses cash. I contacted corporate and they said that they might be a store that moved to a franchise and they now own themselves. I have been a loyal customer for years and will not be going back. read more

I love calvin habba, great employee!!! He is very kind and easy to talk to, really made my experience wonderful

Awesome customer service and Nice, friendly and helpful staff! Ordered my contacts from here and was very happy with my whole experience. Returning soon for glasses! read more

Dr Goldberg and his staff were fantastic. Cheerful and helpful. Every other place I went the people were condescending. Acted like I'd be lucky to be a patient of there's. Here I felt like they valued my business. Plus prompt service and state of the art equipment . In and out in 75 minutes. This is my place. read more

I paid for my glasses in full, and was given change back only to show up to pick them up and be told that I owed $28 still (which I was sure I didn't) I emphasized to the owner that people make mistakes miscounts happen and he was adamant that nothing occurred wrong on their behalf,I work hard and have no desire to cheat anyone and know exactly what I paid. I also ordered transitional lenses only to show up and receive sunglasses, they re ordered my transitions but the whole experience reflects negligence to me, I spent over 1200$!and truly wish I would have supported another company, because after reaching out to "pearl vision customer service" they do nothing to help if the store is "independently owned" as a franchise which most of them are anyway, I'll be returning to America's best or a local optometrist in the future, I hope this helps to direct someone on a better path, best of wishes. read more

Great experience. My appointment was yesterday, got right in, the doctor who did the exam was very knowledgeable and explained everything to me as we went along. After the exam the staff helped in my selection. Overall I was very pleased and recommend them to anyone. read more

Dr. Goldberg is the WORST Optometrist I have EVER been to in the 35 years I have been wearing contacts and glasses. He downgraded my prescription after telling him I couldn't see anything during the exam, AND had called my previous eye Doctor to confirm my previous prescription (only to find out that I was not lying about my prescription). Unfortunately, I didn't know he downgraded my prescription until after he gave me a trial pair of contacts and ordered a years worth. I didn't realize I couldn't read to do computer work until I returned to my office. I called immediately, only to find out he downgraded my prescription, and no one in the office could do anything to help me until the manager was back in the office (the next day). The manager called me at the end of the next day, and said she was too busy to call earlier, that she could not help me then, but she would call me in 2 days (since she has Wednesday off). What!!!?? When I finally spoke with the manager on Thursday, she told me there wasn't anything they could do. I would have to get ANOTHER exam done, and would have to wait until my (wrong) contacts came in before I could order new ones with the right prescription. She also mentioned she is not sure why Dr. Goldberg still orders this particular brand of contacts because everyone complains about the brand and ends of returning them!!!! She told me she could not get me an appointment until the following Thursday!!!! At this point, that is almost 2 weeks since my first appointment. Meanwhile I can't see to work, or drive, and the contacts are hurting my eyes, and appear to be deteriorating, so now they are also fogging up, so I find a friend with a similar prescription and use his!!! Why, because they couldn't do ANYTHING to help me so I could see, and I am BLIND without contacts. On top of it, I was told my contacts would come in within 4 - 5 days....well, it's now been 7and they are still not in!! Remember, I can't order new one's until I return the old ones( that haven't come in yet!). Oh, and I asked if they could get me in a day early (today), because I can't see!! But of course they can't, and Dr. Goldberg (who apparently owns this Pearle Vision), can't stay late to fit me in. The only reason I gave it one star is because I had to in order to leave a review. I have never taken the time to leave a review before, but didn't want any of you to make the same mistake I did. Take this as a warning, DO NOT GO TO THIS PEARLE VISION!!! read more

I came into Pearle vision because it was the same office that my fiance uses. Not only was the staff helpful, but they were friendly and made the whole experience easy and understandable. Dr. Goldberg is thorough and genuinely cares about your eyes. read more

Outstanding service! Have been a patient here for years and love this office. Friendly, helpful, caring doctor and staff. They helped me get a same-day replacement pair of glasses for one of my children who is out of town. I really appreciate the can-do approach and the fantastic care! read more