I visited their website and requested an appointment. I received an email back to let me know they…read morereceived my appointment request. I showed up at the office at the appointment date and time (today)...the receptionist looked at me confused since there was no appointment in their system. She let me know that she didn't know why that happened. Instead of trying to accommodate the appointment (they were obviously open), she continued to let me know I was not in their system. I showed her the email I received (from them). No attempt to schedule an appointment or to accommodate. I think I was still hearing excuses as I walked out. Too bad, I was looking for a new eye doctor.

This is a wonderful office with a terrific staff! I appreciate all the kindness and thoroughness…read morewhich Dr. Williamson and her staff have shown to my kids through the years! I highly recommend this office!!

The initial visit and eye exam was very good. Dr. Roy Wilson was friendly and very thorough in his…read moreexam. The entire staff is very friendly. I intended to refer my wife to the office. The glasses were delivered within the timeframe that was originally promised. That is where the good comments end. The glasses that were given to me to be fitted were totally unacceptable. The room was a blur. I needed the test card 5 or 6 inches from my face to read it. The only clear vision was across the room outside the window. I told the young lady that the glasses were totally unacceptable and I could see much better with my old glasses. She kept insisting that they were fine and I had to get used to them with time. When I pointed out how useless the bifocals were, she said that seamless trifocals might be the solution. I repeated several times that the glasses were totally unacceptable and I wasn't going to argue with her. Instead of referring this to the doctor (that was not seeing a patient at the time.) - she continued to insist that "I needed to get used to them". I have been wearing glasses my entire life and NEVER have refused a new pair of glasses. I told her a final time that I was not going to argue with her and got up and walked out without the new glasses. I have talked with my insurance carrier and was told after issuing a complaint that I cannot be covered to go to a different eye doctor for new glasses for a year because Dr Roy Wilson's exam used up my coverage. It would be totally out of pocket for another exam for glasses.

I find my experience with Eyes & Optics to be great! Everyone is very kind and helpful. Very…read morefriendly and professional. I am also happy with my new glasses. It is apparent that if I needed any adjustments I would be taken care of.

Seems to be one of the few eyecare shops that get high marks. Virtually most listed out of 10 or so…read morein alphabetical order rank above a 3! In 2014, I got new glasses in San Francisco by older tradesman that was excellent in all facets, understood how to make a quality set of 'Progressive' lenses and the cost was reasonable. Back here in Southeast MI., getting quality work at a reasonable price seems elusive and not hassle-free. Based on other reviews, I would certainly consider a 25 mile drive to Novi for a quote.

eye exam was good execution and service are very poor. definitely go somewhere else for glassesread more

Horrible service. They made my wife's glasses incorrect the first time and had to send them back…read more They were very nice before we paid. Once we paid and discovered that the progressive lenses were to low the staffs attitude turned to just that attitude. Next time Costco optical it will be us.

had broken my glasses and scheduled an appointment at livonia office. The night before the…read moreappointment, I recieved a call stating the the optometrist would not be in and I needed to reschedule. The next appointment I could get at Livonia office would be in two weeks. I contacted the Novi office and was able to get in that Wednesday. During the appointment, I requested that my glasses be rushed and I was willing to pay extra. I was told it was not necessary because my glasses would be in within one week. My husband had an appointment in Livonia on Friday. He recieved his glasses within one week. I am still waiting for a "rush" job now over two weeks. I keep being told "oh they have been shipped and I will get a call mostly likely tonight" for the last 5 days. I will go back to Henry Ford Optimeyes in the future. Update: As of Monday, day. #19. I had not recieved my glasses. I have since cancelled the order.

I came here today for an eye exam, it was my first time here but it's where my husband goes and he…read morerecommends it. I used to see an ophthalmologist in Birmingham, but our insurance doesn't cover it and it's a little bit far of a drive now for me anyways. I have a condition where my eyes are cone-shaped; because of that, Visionworks recommended me going to a specialist. If I constantly have to go to this place and the specialist, I probably will not go to this place, but we'll see. I thought the eye exam was thorough and well done. Our insurance covers $300 for frames so I ordered some new glasses, my current ones are probably five years old or older so I definitely need a new pair. I was already in the area so I arrived for my appointment a bit early. My husband arrived five or 10 minutes late one time and they turned him away so be aware that they are pretty punctual. My guess is because I think they just have the one doctor for eye exams. They had a nice selection of glasses as well, if you're looking to get new glasses. I would return to this location, but I will admit I missed my old ophthalmologist and the nice waiting room, etc.

Previously I've had no problem with this place but recently it's just been bad. The lady working…read morethere messed up my glasses by putting an old prescription and then I had to go back 3 times to get the glasses. When I arrived to pick up the glasses there were people waiting for their appointments that they were waiting for, for almost half an hour. No "sorry we will be right with you" not even eye contact, nothing. Had to wait for a while.

Horrible experience. Lenses cut to big for frames. Was told Lenses were to thick for frame, when…read moreboth Lenses started cracking in many spots they admitted that Lenses were cut to big. My bifocals were off and she said was how my eyes sat. In 40 years of wearing glasses I have never had any problems and my eyes are definitely not off set! I left in tears and will NEVER recommend them! Doctor more worried about it costing him $$. Glasses should last more than 10 months before they fall apart. Especially when you pay more than $700.00 cash!

Avoid this clown shoe factory like the plague. All the dedication to patient care and well-being…read moreyou'd expect to find at a Taco Bell drive thru at 2am. Surely there are other optometrists in the neighborhood.

EDIT: After calling in and writing this review Dr. Bourdeau called me back personally to make the…read moresituation right. Really bummed to have to write a 1 star. Bought 1 years worth of contacts received 6 months worth. Will find a new place. Didn't think to count them when I bought them, been in this game 10 years never got shorted on a box yet! lmao

Very disappointing and scary experience for my daughter. She had a stye. Went in for an expensive…read moreprocedure that did nothing but enlarge the stye. It was also a very painful procedure. The following day there was nobody at the office to contact (the doctor is rarely available and hours are very minimal with no backup doctor available ). Was told that some type of credit would be applied and 3 weeks later nothing. Had to see a specialist to take care of the stye that got out of control due to his unprofessionalism. Would highly recommend seeking a different practice!!!

The new crew there is super rude. Will give you high prices, will almost scream at you for asking…read morequestions, and will not help with Insurance! Replace them.

I am glad having Andreana outstanding services and seeing great professional skills. She is…read moreoutstanding.

Only one star because I can't give ZERO. The manager of this location s only two watts bright. With…read moreVSP enhanced insurance I didn't get all I was suppose to receive. Even after speaking to said manager I was told there was a glitch in THE system. She did not clarify if it was VSP or HF system. As I was picking out glasses I said my policy allowed for two pair. I was told I was mistaken and dead wrong. Furthermore, I was told I couldn't get another pair until twelve months had past. The manager would not even hear about correcting her own mistake. DO NOT GO HERE IF YOU WANT GREAT SERVICE. YOU WILL NOT EVEN RECEIVE APPROPRIATE SERVICE OR BILLING.

great experience, very helpful staff, Great service. good selection of glasses with many different…read morekinds including Ray Bans and Nike

Dr. Zelenak was great. I felt I had the best eye exam in years as he explained my situation in…read moredetail reassuring me that I had no current problems. I originally went to Dr. Z for a second opinion as to whether I needed the eye treatments recommended by another physician. This resulted in my canceling these treatments. His staff is just as knowledgeable & relaxed as he is. The facility is clean, beautiful & welcoming. I highly recommend Dr. Zelenak & his staff.

From the owner: Dr. Jonathan Zelenak, D.O. is a comprehensive ophthalmologist in Wixom, MI, specializing in custom…read morecataract surgery with premium IOL implants, including trifocal, EDOF, and toric lenses. The practice also offers laser floater treatment (YAG vitreolysis), glaucoma management, macular degeneration care, and complete eye exams. Serving Novi, Northville, Livonia, West Bloomfield, Commerce Township, Brighton, and Metro Detroit. Dr. Zelenak and his team are dedicated to providing personalized care and cutting-edge solutions for all your vision needs.