We always had great experiences and service here in the past, but there has been some personnel…read morechange recently and we've been treated very rudely. We definitely won't ever be back, and if you're reading this looking for an optometrist, save yourself some time and dignity. There are plenty of eye doctors around that will treat you with respect. This place doesn't deserve your time or your money!

This is really a great place, I've gone here two years in a row and both experiences have been…read moregood. I especially like the new doctor that they have, he is very friendly and helpful. This place is refreshing and I don't have to stress about billing, everything is very straight-forward, no hidden fees (which in my experience is not always the case with eye care). Highly recommend, will be going back!

I have been a patient for 2 years at Allison Eye Care. I recently brought my son in for an eye…read moreexam. Dr. Schulte diagnosed my son with accommodative dysfunction and recommended vision therapy. After calling the recommended vision therapy places, I was discouraged to find out the service cost was unaffordable and out of pocket only. After research, I discovered Corewell Vision Clinic. I was able to obtain the vision therapy there with the script written by Dr. Schulte and covered by insurance. Several weeks into therapy, the vision OT informed me that Dr. Schulte was not responding to the vision therapy evaluations being sent to her, thus they were unable to bill insurance. Both the vision OT and supervisor tried calling her office to speak to her and she refused. She also refused to sign the evaluations so my son's therapy was disrupted. Fortunately, after speaking with my son's pediatrician, he agreed to oversea the rehab until I was able to get in to see an ophthalmologist affiliated with Corewell. I am livid! Completely unprofessional and in my opinion unethical. I will not continue as a patient there. I will never recommend this place of business. It is unfortunate because the staff, including the other optometrist have been wonderful. I cannot say the same about Dr. Schulte!

Their staff is so nice and knowledgeable, their equipment is state of the art, and the exam is so…read morethorough. I recommend them to anyone.

LOVE this place- staff is always helpful and friendly. Dr. Todd is so fun to speak with and always…read moremakes it a great experience.

Dr Todd has been my eye doctor ever since I was a child, 15+ years now. He and his staff are…read morepatient, considerate, and caring. I dont trust anyone else with my eyesight. His office and staff have always done everything in their power to save me money on either glasses or contacts. They are always very helpful and provide me with options when it comes to my eyesight and the costs involved with contact lenses/glasses. I would highly recommend them to anyone putting off going to the eye doctor.

Dr Payne is a great Eye Doctor! . Highly recommend for contacts, glasses or healthy eye exam.read more

went in to use the bathroom and they let me and were super nice about it!! I know how some…read morebusinesses can be when you're only in there to use the restroom, but they were the most lovely nice ladies i've meet they even cleaned the bathroom before i used it!

Had cataract surgery about 4 years ago with dr. Biggs. Very happy with the results. Opted to have…read morethe toric lenses with one eye for distance and the other for reading. The doctor stressed the importance of wearing contacts to see if you are comfortable with that scenario. I had worn them for years with no problems. Even though I hadn't worn contacts for quite awhile, I was confident they would work for me. He was able to Lazer some of the astigmatism in my eye for Distance which has given me the ability to read, drive and function without glasses which I had all my life. Had dry eyes for a short time after surgery but that improved quite quickly. I would recommend trying the contacts and see if you like them. I know this type of surgery is more than Medicare will cover but the results are worth the added expense No regrets even if I still needed glasses after surgery for driving. Would also like to commend the staff for their attention to detail and explaining all the options and costs.

I was so sad when I had to leave my former eye doctor in Indiana but was referred to Dr. Biggs and…read morestaff by a friend. Three years ago I saw him for the first time and love his style and expertise. I appreciate that he talks through everything with you and allows you to be a part of the decision making process regarding your own health. Today I brought my teenage daughter in for her second visit. She now requires glasses so we went through our first experience selecting them here. I know that we could have taken her prescription elsewhere for a little less money but you can't beat the service that the staff gives here. My daughter felt confident that she picked the best style and fit for her face frame and is now actually excited for her glasses to arrive! Thank you to Dr. Biggs and staff for fantastic care!

Horrible! Ordered glasses, they took 3 weeks to arrive. A rude kid called me and told me they…read morewere ready. I went to the store on a Thursday at 1:49pm. Thursdays are one of the days they are open, and for pickup without an appointment. No one there. Store is closed. At random. No sign on the door my in the middle of business hours they are randomly closed. I called ahead of time too ensure they had business hours. From the parking lot, I called the number. Thursdays they are open. No, you are not. I left a message asking them to return my call when the store is actually open. I left and did some shopping and other errands, and returned about an hour later. 2:45pm. Still closed. Called the store from the parking lot. No answer. Left another message. No return call from either of the two messages. Went to the store on Friday midday. They were open. Several employees in there. I asked why they were closed at random the day before? Their responses. "Well we are all from different stores" "We should have been open" "We are open now, how can we help you?" RUDE. Not one apology for randomly being closed in the middle of the day on a Thursday. Not one. Excuse after excuse. Worst service I have obtained form any business in a long time. They made no accommodation (refund, discount, apology) for the store randomly being closed during business hours the day before. And, I had to drive half an hour each way to get there. 4 times, this is 2 hours of driving total. If you must go there - be sure to call ahead and talk to someone and make sure they will actually be at the location when you arrive. Don't trust their website, or their phone number when you call with the hours. That is if you must. There have to be better places out there then this place. Don't bother.

Avoid this eye care chain if you can. The eye exam was fine. Polite doctor. The problem is the…read moreservice. My wife and I purchased 3 pairs of lenses and 2 frames. The staff "assisting" us acted disinterested and irritated that we were there. Turnaround time for glasses was two weeks and I had to call to find out our glasses were in the office. We do not have complicated scripts. My wife had to leave without her glasses because there was a "post it" note on the case that stated the waterline (bi-focal line) was too high. They did not tell me that on the phone. They said it might still work. No it did not "work." So I received mine and my wife's went back for correction. Two weeks went by with no word from the store. So we called again. They were corrected & ready to pick up. My wife just came home without the glasses. I'm laughing because at this point it such bad service it is comical. The glasses were at another store in another town. They told her she could drive over there to pick them up. I think they beat her down because my wife told them to just ship them to our home - whoa. Can't wait to see or not see the end product. I can not in good conscience recommend Pearle Vision. There are so many eye glass providers out there reward good service from the moment you walk in the door to receipt of your lenses or glasses with your patronage.

Had to call and cancel my appointment the day of appointment. I was sick, called into tell them I…read morecouldn't make it because woke up sick, talked to lady in the appointment center at pontiac office. I thought I was making the right choice rather than going in there being sick and getting everyone else sick. very rude very disrespectful. Will never use this facility again.

Does anyone else hate it when a Dr's office gives you a visit price and then COWARDLY sends you an…read moreadditional invoice for services in the mail after your visit? Well, I detest it! And it has happened to me 4 times in the last year as I deal with my sudden illness. I am 64 and since Covid, unemployed and not by choice or lack of applying, but money is tight! I am disabled and just wanted my eyes checked out. I went to Wilkinson because I had gone to him many years ago and enjoyed the experience, but apparently it is now just another greedy, self-serving, corporate entity. They said the entire visit and exam would be $130 which I saved up and then went to an appointment with a Dr. St. Louis (great last name, right and a nice lady) partway through the exam she ushered me into an adjacent waiting room with no explanation or direction...after the other five patients in the room were taken back down a hallway, I was finally ushered into a small room where there was an obvious ocular camera/computer which I thought was just part of the exam (since I had not been told any different, or anything at all) Doogie Howser proceeded to take not one, not three, but 12 blinding light pictures of each of my eyes. This made it very clear to me that he was not as familiar, or trained, as he should have been on that particular equipment. The exam then concluded back with Dr. St. Louis, and as I exited I paid the $130 as stated and went stumblingly on my way. One week later, I received a bill in the mail requiring ANOTHER $106 payment for the pictures! Obviously it was a new toy at the clinic which they wanted to pay off ASAP so everyone has to get the pictures done during their exam!! But with no notice, discussion, or debate on the patient side, it was MISLEADING, fraudulent, and a terrible business plan seeking only profit with no regard for actual patient service or satisfaction! But then to COWARDLY send the bill I didn't know about in the mail! Don't bother trying to call and get their accounting dept. it is behind the cowardly phone mail system. Pleaser just let us know the total charge when we ask! The AMA has already gotten this complaint, but unless we boycott this type of predatory billing they will continue to pillage us, our insurance, medicare and savings to line their own pockets.

Stopped by to have my glasses repaired. The office and the staff were simply fantastic. I will…read moredefinitely return to get my next pair of glasses.

I have been going to Village Eyecare for several years. The staff has always been friendly, the…read moredoctors are amazing, and the frame selection is great. They've recently added several "eye spa" services. The BEST!