Horrible! Ordered glasses, they took 3 weeks to arrive. A rude kid called me and told me they were ready. I went to the store on a Thursday at 1:49pm. Thursdays are one of the days they are open, and for pickup without an appointment. No one there. Store is closed. At random. No sign on the door my in the middle of business hours they are randomly closed. I called ahead of time too ensure they had business hours. From the parking lot, I called the number. Thursdays they are open. No, you are not. I left a message asking them to return my call when the store is actually open. I left and did some shopping and other errands, and returned about an hour later. 2:45pm. Still closed. Called the store from the parking lot. No answer. Left another message. No return call from either of the two messages. Went to the store on Friday midday. They were open. Several employees in there. I asked why they were closed at random the day before? Their responses. "Well we are all from different stores" "We should have been open" "We are open now, how can we help you?" RUDE. Not one apology for randomly being closed in the middle of the day on a Thursday. Not one. Excuse after excuse. Worst service I have obtained form any business in a long time. They made no accommodation (refund, discount, apology) for the store randomly being closed during business hours the day before. And, I had to drive half an hour each way to get there. 4 times, this is 2 hours of driving total. If you must go there - be sure to call ahead and talk to someone and make sure they will actually be at the location when you arrive. Don't trust their website, or their phone number when you call with the hours. That is if you must. There have to be better places out there then this place. Don't bother. read more

Avoid this eye care chain if you can. The eye exam was fine. Polite doctor. The problem is the service. My wife and I purchased 3 pairs of lenses and 2 frames. The staff "assisting" us acted disinterested and irritated that we were there. Turnaround time for glasses was two weeks and I had to call to find out our glasses were in the office. We do not have complicated scripts. My wife had to leave without her glasses because there was a "post it" note on the case that stated the waterline (bi-focal line) was too high. They did not tell me that on the phone. They said it might still work. No it did not "work." So I received mine and my wife's went back for correction. Two weeks went by with no word from the store. So we called again. They were corrected & ready to pick up. My wife just came home without the glasses. I'm laughing because at this point it such bad service it is comical. The glasses were at another store in another town. They told her she could drive over there to pick them up. I think they beat her down because my wife told them to just ship them to our home - whoa. Can't wait to see or not see the end product. I can not in good conscience recommend Pearle Vision. There are so many eye glass providers out there reward good service from the moment you walk in the door to receipt of your lenses or glasses with your patronage. read more

Worst vision care place I have ever been to. Made me come in 3 times before they actually wrote the correct prescription which made me order contacts late spending an extra $30 for express shipping. Very rude customer service that is not helpful. Unfriendly staff. Slim to no selection on eye glasses. Would not go here ever again even if they paid me. h read more

I had a wonderful experience there this morning. MARCUS WILLIAMS was extremely helpful and knowledgable - as was all of the staff! The doctor was incredibly knowledgable, helpful and thorough! It was nice to feel so taken care of when getting my eyes checked - this has not always been my experience! Thank you to the staff and to the doctor but especially to MARCUS WILLIAMS! read more

The staff is warm, welcoming, professional and knowledgeable. Love my glasses! They're very calming for those of us who have eye-test anxiety read more

My husband and I needed new glasses. We went to Pearle Vision. The staff the ladies to first greet us were so welcoming and helpful. We were free to try on several pairs of frames. We made our selection and they held them while we had our exams. The Dr was professional and took many exams we had never had before with new technology. Much better than previous exams. After our exam we picked our frames. It was about a week later and my glasses came in. We picked them up and the girl had me try them on and made sure they fit properly. My husband received his shortly after. And he was very pleased. A few tweaks and turns made them fit perfectly. I mentioned to the my glasses weren't fitting properly. She suggested a different frame to be a better fit. Made all the difference I needed. And now they are replacing the original I had chosen. With ones of Perfection. I can't say enough of what a great place to get eye care! read more

I have been going here for 3 years, I have had wonderful experiences. I feel confident in the doctors that do the exams & the staff is very friendly & helpful. Kassy has helped me for the last 2 years, I am not easy, I have a hard time deciding on frames & she was extremely patient. I came to pick up my glasses just as they were locking up, but they still took care of me & didn't hurry me out. read more

Love the frames and lenses but the sticker shock of $900+ for one pair?!?! Got the lenses that darken in the sun and boy they barely darken. Such a disappointment! read more

Double check your prescription. I have been going here for 5 years, different Optometrist, so not as precise or careful as last Optometrist. read more

If you are 8 minutes late they cancel your appointment. The staff is rude and they dont have enough designer frames. If you cant make it on time dont bother. read more

I'm being generous giving it 2 stars. They obviously don't know how to schedule things here and the Doctor will try to add an extra test that you don't actually need that charges you an extra $35. On top of that, we've been waiting for over a half an hour past our apt time because some lady who called and cancelled her apt showed up and threw a fit and they took her before us even though we had that apt time. The apt was that time for a reason. Now we're stuck waiting and waisting our time. read more