I had gone to Mi Eye Institute and walked out after waiting to be seen for two hours…read more Dr. Herzog's office is very friendly and attentive. While I was waiting a very short time, Dr. Herzog walked thru and said, hi Sally. He had never even met me before! The examination was on schedule and very thorough and he did not bounce from room to room. He treated me like I was his only patient. What a wonderful office, what a wonderful doctor. The other office should take pointers on how it should be done from this office.

Dr Herzog was very personable and professional. My husband had cataract and corrective lenses and…read morecould not be happier.

The doctor that I was referred to was okay, but the office repeatedly screwed up the billing to my…read moreinsurance. They weren't polite about it and didn't figure out their mistakes initially. It took several calls and complaints to get it rectified in my insurance's company's favor and mine. This was ridiculous. I was referred to this office only because my other eye doctor was not available at the time. I wouldn't choose to go here, but I needed to be seen by another eye doctor immediately. I was not impressed by much about this place. I wasn't too happy about the referral here and have since switched back to my regular optometrist, whom I am happier with and they don't mess up insurance paperwork and co-pay invoices, either. The behavior seemed pretty unprofessional to me and the screw up was more than a little inconvenience. I shouldn't need to fix their mistakes. It was a big waste of energy.

I would not recommend East Eye Michigan. From scheduling my appointment to picking up my glasses…read moreand trial contacts, this experience was frustrating. When I called to schedule, the scheduler was rude and short with me. I asked whether they checked eye pressure during a routine eye exam. She told me they did not and that I would need a separate appointment. When I arrived for my exam, the eye technician told me they do check eye pressure during the exam. I arrived early and had no issues with the eye technician. Then I saw Dr. Shaffer. I explained that my current glasses prescription was not correct. After several adjustments, she settled on a prescription and ordered trial contacts. When I picked up my trial contacts and had them checked, the prescription still wasn't right. I pointed that out, and Dr. Shaffer adjusted the contact prescription. I did not bring up my glasses prescription at that visit. As the doctor, she should have recognized that my glasses prescription might also need to be adjusted and addressed that with me. A week later, I returned for my glasses and another set of trial contacts. When I asked whether my glasses corrected my vision to 20/20, the staff member told me they did not. I explained that my job requires my vision to be corrected to 20/20, and she brought over a manager. The manager discussed my eye condition in a room full of customers, which made me uncomfortable. She insisted that the doctor had already explained that she could not correct my vision to 20/20. That conversation never happened. Even when Dr. Shaffer adjusted my contacts, she did not tell me that she was unable to correct my vision to 20/20. When I tried to explain my job's vision requirements, the manager spoke down to me. She brought up that a doctor in the office flies planes and that she lives near an airport, as though those things meant she understood my job's medical requirements better than I do. I felt dismissed and gaslit. My concern is the lack of clear communication about my corrected vision and the way I was treated when I asked questions. I deserved a clear explanation from the doctor and a respectful, private conversation about my eye health.

Doctor Waters is Amazing! Super cool. He makes my teen feel very comfortable he chats with his…read moreabout his interests before he gets down to the important must do things that are needed to keep him healthy. We are so happy to have him. He nurses are also very nice and always happy! Just a wonderful office.

Dr. Waters is an amazing eye doctor! He pays attention to detail when administering an eye exam. He…read moreis so friendly and takes his time with each patient. All of the staff at Complete Eye Care are very friendly and helpful. The facility is conveniently located and always clean. I definitely recommend!

They did my cataract surgery and I am quite satisfied. All done for both eyes in about 4 months.read more

I had great experience here. I was happy with the results, thanks to Dr. Rohr. After i got my lasik…read moredone, i was able to see clearly the following day. I was excited that i did not need to wear my glasses anymore. Every staff here is very welcoming and super nice. I highly recommend this place.

Excellent quality service!…read more I've been here for eye appointments four times now to clear up a very bad eye infection after I was referred to them by my primary care physician's office. My regular optometrist (who is also quite good) was not capable of either getting me in last minute, nor was he equipped to treat the infection. The doctor that I saw (Dr. Mullinex) was excellent and got to the bottom of the problem immediately. It was serious and required treatment that nearly led to surgery, but it was eradicated very quickly. I'm so happy they were able to squeeze me in last minute. Not for nothing, MEI is expensive and my insurance co-pays per visit were still $30 apiece, but they definitely are worth every penny. I would recommend them to anyone.

This was my first experience with Michigan Eye Institute, and unfortunately, I was very…read moredisappointed. Their prices were significantly higher than other optical locations I've used. What was even more frustrating was the billing. I paid in full when I picked up my contacts and glasses. About a month later, I received a bill for an additional amount. When I called to ask about it, I was told, "Sorry, you received that bill in error. Please disregard it." Then, six months after my original service, I received another bill stating that I owed an additional $60. In my opinion, this is extremely poor billing and customer service. If I pay my bill in full at the time of service and am later told that an additional bill was sent in error, I should not have to worry about receiving another unexpected charge months later. Based on my experience, I would recommend comparing prices and considering other optical providers before choosing Michigan Eye Institute.

After nearly two years of OptimEyes, a visit to Heinsight Optical, and being sold nearly $1,000…read moreworth of glasses that never seemed to improve my vision, I decided I had been screwing around for long enough. Sure enough, the glasses I had (and the three different lenses sold to me between two different locations) couldn't improve my vision, because there's nothing wrong with my vision. Here, they're not in the business of selling designer frames and disposable contacts, and the difference is like night and day. I just wish I had come sooner. That's not all, though. Just the other morning, I noticed blood in one of my eyes. Alarmed, I called and explained what was going on. Two and a half hours after my call, I was in the doctor's chair, getting checked out. Lucky me, it wasn't a big deal. But, knowing I could call with a concern like that and be seen so quickly was really comforting. Need glasses? Get them at one of the boutiques in Milford. Want a real eye doctor? Come here.

This company has great doctors but the billing department is the worst I've ever dealt with!…read more I was given an eye doctor that was supposed to be in my network, but wasn't because the necessary paper work wasn't sent to Blue Cross! I was charged at least twice for out of network prices! When I questioned billing I asked if I was going to be reimbursed! They said, "No! The past is the past!"

My review is not for the doctors abilities. All MEI docs are amazing. The practice however, has…read morebeen bought by a corporation (Mid West Vision Partners). The changes are definitely NOT for the better. I recently had surgery and received a bill which I previously paid. I called the billing department, which is now a south African company so very difficulf to understand. I explained the problem that I was getting a bill for my deductible which I paid on the date of service. They insist that the bill is correct and if I disagree, I need to call my insurance company and have them call to straighten this out. I feel bad for the patients who do not understand billing: codes, deductibles, co insurance, etc. Most people feel they trust their doctors office and will pay. However, MEI doctors no longer have any control and MID WEST VISION partners are NOT concerned about their patients!

Very friendly competent staff. Received my new glasses in record time. My previous optician took…read moreweeks.

hello, I was in earlier today and wanted to let you know that the visit absolutely amazing. I…read morewanted to give a special shout out to the young man that helped me find glasses and assisted me with multiple other things. and questions I do not recall his name, but he has only been there in the job three weeks or so., job well done hiring this young man. I appreciate this office and everyone in it thank you so much for making my visit a great experience. Mike Byrnes

Myself and my husband both went to Dr. Brewer, he's a great doctor and will take his time with you…read more My husband has chronic dry eyes and was using visine, Doctor advised against it and recommend another brand of eye drops, Systine. Husband has not had chronic dry eyes ever since! Still needs to use eye drops, but not as often and frequent. Best Eye doc every....I will not trust my eyes too anyone else in Bay City :)

I love Dr. Ben and his staff. He's always so thorough and takes his time with my son. He's how I…read morethink doctors of days passed would've been, just very caring and empathetic towards his patience. Ive also never had an issue getting an appointment promptly or with the phone being answered. Its been an overall great experience going here. The nurse is also wonderful. I obviously recommend.