I had gone to Mi Eye Institute and walked out after waiting to be seen for two hours…read more Dr. Herzog's office is very friendly and attentive. While I was waiting a very short time, Dr. Herzog walked thru and said, hi Sally. He had never even met me before! The examination was on schedule and very thorough and he did not bounce from room to room. He treated me like I was his only patient. What a wonderful office, what a wonderful doctor. The other office should take pointers on how it should be done from this office.

Dr Herzog was very personable and professional. My husband had cataract and corrective lenses and…read morecould not be happier.

The doctor that I was referred to was okay, but the office repeatedly screwed up the billing to my…read moreinsurance. They weren't polite about it and didn't figure out their mistakes initially. It took several calls and complaints to get it rectified in my insurance's company's favor and mine. This was ridiculous. I was referred to this office only because my other eye doctor was not available at the time. I wouldn't choose to go here, but I needed to be seen by another eye doctor immediately. I was not impressed by much about this place. I wasn't too happy about the referral here and have since switched back to my regular optometrist, whom I am happier with and they don't mess up insurance paperwork and co-pay invoices, either. The behavior seemed pretty unprofessional to me and the screw up was more than a little inconvenience. I shouldn't need to fix their mistakes. It was a big waste of energy.

I had a very poor experience here. First, refraction was done by someone who did not know what she…read morewas doing, as witnessed first by her poking me in the eye when she didn't realize there was no lens in the refractor, and secondly by the person who was busy taking my medical history saying "Sorry, she's just learning how to do this." I have no faith at all in my glasses prescription being correct. About 20 minutes later, the ophthalmologist came in. He briefly looked in my eyes with a scope, all the while talking very fast about his unmatched experience at cataract removal (hundreds of procedures, low infection rate, etc.) He made no remarks about whatever he saw or didn't see in my eyes, going on about how satisfied his mother was with the cataract surgery he had performed on her 12 years ago. When I expressed some hesitation about scheduling the surgery (since no one--not even him--had told me at this point that I even had cataracts, so I was kind of trying to absorb the information), he immediately began to up-sell me, offering a more expensive (out of pocket) cataract lens that would allow me to stop wearing glasses. After about 4 minutes in the room, he paused his rapid-fire monologue for breath, and I jumped in with some questions I had about dry eye and glaucoma. Rather than addressing them, he said I would have to make another appointment if I wanted to be evaluated for those, but mentioned I should start using a special eyewash before that appointment. At no point did he ask if I had questions or talk about anything but his desire to sell me a cataract operation. When I was checking out, I mentioned the special eyewash to the person waiting on me (after she had confirmed twice that I really did not want to make an immediate appointment for surgery). She took a bottle from the shelf and said, "I just started in this position so I don't actually know how to use this, but I've overheard others say to apply it twice a day and wipe it off with a dry cotton ball." When I got home, I saw that the instructions said once a day and wipe off with a wet cotton ball. My eye doctor recently closed his practice, and when I made this appointment I was looking for a new one. As you can imagine, I'm still looking.

Doctor Waters is Amazing! Super cool. He makes my teen feel very comfortable he chats with his…read moreabout his interests before he gets down to the important must do things that are needed to keep him healthy. We are so happy to have him. He nurses are also very nice and always happy! Just a wonderful office.

Dr. Waters is an amazing eye doctor! He pays attention to detail when administering an eye exam. He…read moreis so friendly and takes his time with each patient. All of the staff at Complete Eye Care are very friendly and helpful. The facility is conveniently located and always clean. I definitely recommend!

They did my cataract surgery and I am quite satisfied. All done for both eyes in about 4 months.read more

I had great experience here. I was happy with the results, thanks to Dr. Rohr. After i got my lasik…read moredone, i was able to see clearly the following day. I was excited that i did not need to wear my glasses anymore. Every staff here is very welcoming and super nice. I highly recommend this place.

Sat and waited for an appointment 1.5 hours 2xs now. But they cancel your appointment if you are 15…read moreminutes late!! No respect for the patients personal time.

Michigan Vision Institute is an easy location on Hill Rd. Redwood Lodge is very near the Institute…read more- (5300 Gateway Centre). Upon entering the large, spacious building, the two receptionists are very friendly, helpful, and make the client feel more comfortable. Each of the eye surgeons have Surgical Coordinators: One outstanding coordinator is Te'Mekka, who is the Surgical Coordinator, for Dr. Aleksey I. Mishulin, M.D. Ophthalmologist., better known as simply, 'Alex.' She is extremely friendly, helpful, knowledgeable and has also had eye surgeries and can indeed empathize with all clients visits for specific procedures. Dr. Alex is a warm, compassionate, fully empathic/sensitive doctor, who fully understands his patients and can calm a worry or problem which may arise during the first interview after the series of several eye tests with the latest state-of-the-art equipment. He asks several times if their should be any questions of the patient to make sure that the patient may fully understand the eye procedure involved. The Flint/Grand Blanc area should be fortunate to have Michigan Vision Institute in this area with such excellent professional and staff and eye surgeons. Follow up is excellent as well.

After nearly two years of OptimEyes, a visit to Heinsight Optical, and being sold nearly $1,000…read moreworth of glasses that never seemed to improve my vision, I decided I had been screwing around for long enough. Sure enough, the glasses I had (and the three different lenses sold to me between two different locations) couldn't improve my vision, because there's nothing wrong with my vision. Here, they're not in the business of selling designer frames and disposable contacts, and the difference is like night and day. I just wish I had come sooner. That's not all, though. Just the other morning, I noticed blood in one of my eyes. Alarmed, I called and explained what was going on. Two and a half hours after my call, I was in the doctor's chair, getting checked out. Lucky me, it wasn't a big deal. But, knowing I could call with a concern like that and be seen so quickly was really comforting. Need glasses? Get them at one of the boutiques in Milford. Want a real eye doctor? Come here.

This company has great doctors but the billing department is the worst I've ever dealt with!…read more I was given an eye doctor that was supposed to be in my network, but wasn't because the necessary paper work wasn't sent to Blue Cross! I was charged at least twice for out of network prices! When I questioned billing I asked if I was going to be reimbursed! They said, "No! The past is the past!"

My review is not for the doctors abilities. All MEI docs are amazing. The practice however, has…read morebeen bought by a corporation (Mid West Vision Partners). The changes are definitely NOT for the better. I recently had surgery and received a bill which I previously paid. I called the billing department, which is now a south African company so very difficulf to understand. I explained the problem that I was getting a bill for my deductible which I paid on the date of service. They insist that the bill is correct and if I disagree, I need to call my insurance company and have them call to straighten this out. I feel bad for the patients who do not understand billing: codes, deductibles, co insurance, etc. Most people feel they trust their doctors office and will pay. However, MEI doctors no longer have any control and MID WEST VISION partners are NOT concerned about their patients!

Very friendly competent staff. Received my new glasses in record time. My previous optician took…read moreweeks.

hello, I was in earlier today and wanted to let you know that the visit absolutely amazing. I…read morewanted to give a special shout out to the young man that helped me find glasses and assisted me with multiple other things. and questions I do not recall his name, but he has only been there in the job three weeks or so., job well done hiring this young man. I appreciate this office and everyone in it thank you so much for making my visit a great experience. Mike Byrnes

Myself and my husband both went to Dr. Brewer, he's a great doctor and will take his time with you…read more My husband has chronic dry eyes and was using visine, Doctor advised against it and recommend another brand of eye drops, Systine. Husband has not had chronic dry eyes ever since! Still needs to use eye drops, but not as often and frequent. Best Eye doc every....I will not trust my eyes too anyone else in Bay City :)

I love Dr. Ben and his staff. He's always so thorough and takes his time with my son. He's how I…read morethink doctors of days passed would've been, just very caring and empathetic towards his patience. Ive also never had an issue getting an appointment promptly or with the phone being answered. Its been an overall great experience going here. The nurse is also wonderful. I obviously recommend.