Dr Stephanie Turbine, and with the assistance from Annette and Sierra and others that are so…read morehelpful, today reminded me why I've been going to Henry Ford Optimeyes for many many years, you guys are truly the best!!!

I arrived the Lake Orion location after checking the posted hours of operation before driving over…read more The website and store signage both stated the location was open until 7:00 p.m. I arrived at approximately 4:50 p.m. Upon arrival, I was greeted by an associate who immediately said, "What is it that you need? We are closing at 5:00 today." I explained that my son needed a new prescription. The associate responded, "We can try to help, but we are closing at 5:00 p.m. We weren't going to open today because of the watermain break, but we did and closing early". I explained that the website said the store was open today despite the watermain break and no indication of early closure. The associate said she could try to help, but again, "We are closing at 5pm". When she asked about insurance information, I shared I would need to locate my card. She replied that I could look for the insurance card, but that they were closing at 5:00." I had also hoped to look at glasses since the posted hours and website indicated the store would remain open until 7:00 p.m., but instead I left abruptly due to the poor customer service and repeated comments about the store closing early. I felt as though I was inconveniencing the associate simply by coming in during the posted business hours. I was also told to come back tomorrow, which is not possible for me. Overall, this was a very disappointing experience, and because of it I will be looking for a different optical center.

I always have a great experience when I go to LO Vision. Everyone there, from the receptionists to…read moreDr. Zair, is friendly and helpful. Last time I went there, my insurance had to be updated. It was turning out to be a difficult process, but one of the staff members stayed on the phone working on it for quite a long time until she had gotten the new insurance all set up. Excellent customer service -- I will definitely keep going back to this office!

From the owner: The goal of the team at Lake Orion Vision is to provide high-quality preventive and general eye…read morecare to people of all ages living in Orion, Michigan, Oxford, Michigan, and throughout Northern Oakland County. The practice is conveniently located and has advanced diagnostic equipment on-site, including optical coherence tomography (OCT). This state-of-the-art technology allows the team to diagnose and treat a variety of common eye-related health problems, such as diabetes, dry eyes, keratoconus, glaucoma, and macular degeneration. The eye care team is passionate about delivering quality care at an affordable price. The providers set aside plenty of time to spend with each individual, and conduct comprehensive eye exams to determine the source of vision problems like farsightedness, nearsightedness, and astigmatism. People of all ages can access vision correction with the help of eyeglasses and contact lenses. The practice carries popular brands, including Ralph Lauren®, HUGO BOSS®, Kate Spade New York®, Nike®, Converse, and Versace.  To receive the best, most comprehensive vision care, partner with the team at Lake Orion Vision. To schedule an appointment today, call the office and speak with a friendly staff member, or book a consultation online.

I have been going to SVS for almost 3 years now and Dr. Iceberg is such a delight! The entire staff…read moreis amazing and efficient and Todd is our favorite! My family highly recommends this location!

John, so rather than reach out to me, or God forbid answer my questions, you just decide to get rid…read moreof the section where people can ask questions? Just think to yourself how much time you and so many of your SVS counterparts have spent ignoring me! Like it really just blows my mind how terrible your company is! Have you seen the pictures of my lenses? Glad it's the new "cover photo". Can you just prettttty please get back to me with some sort of explanation! For my lenses to look like that well before the 12 month "warranty" you guys pretend to have expired! Bringing them in to your store, having multiple conversations with Jessica and Lindsey. Having multiple conversations with Renee in customer service, then the very poor attempt your area manager Lisa tried to reach out to me. Listen. NO ONE at SVS even touched them! Let alone scanned them, or put them up to a scope, not even an attempt to see with the naked eye! Which you can do! Seriously John! No one touched them! Why? And why am I being ignored? Why doesn't anyone care??? You guys manufacture your own lenses! This is beyond absurd, and beyond the worst customer service, and beyond the worst glasses I've ever had in 40 years! And to think technology is supposed to upgrade the process! You guys have just bent over backwards to ignore me, write me off, erase my questions, comments, etc. etc. Listen, if you don't want to talk to me just provide me with Dr. Farrells contact information. I will utilize my resources to eventually get in touch with him. I just really think he should know what's going on at his company, and with his employees.

Horrible! Ordered glasses, they took 3 weeks to arrive. A rude kid called me and told me they…read morewere ready. I went to the store on a Thursday at 1:49pm. Thursdays are one of the days they are open, and for pickup without an appointment. No one there. Store is closed. At random. No sign on the door my in the middle of business hours they are randomly closed. I called ahead of time too ensure they had business hours. From the parking lot, I called the number. Thursdays they are open. No, you are not. I left a message asking them to return my call when the store is actually open. I left and did some shopping and other errands, and returned about an hour later. 2:45pm. Still closed. Called the store from the parking lot. No answer. Left another message. No return call from either of the two messages. Went to the store on Friday midday. They were open. Several employees in there. I asked why they were closed at random the day before? Their responses. "Well we are all from different stores" "We should have been open" "We are open now, how can we help you?" RUDE. Not one apology for randomly being closed in the middle of the day on a Thursday. Not one. Excuse after excuse. Worst service I have obtained form any business in a long time. They made no accommodation (refund, discount, apology) for the store randomly being closed during business hours the day before. And, I had to drive half an hour each way to get there. 4 times, this is 2 hours of driving total. If you must go there - be sure to call ahead and talk to someone and make sure they will actually be at the location when you arrive. Don't trust their website, or their phone number when you call with the hours. That is if you must. There have to be better places out there then this place. Don't bother.

Avoid this eye care chain if you can. The eye exam was fine. Polite doctor. The problem is the…read moreservice. My wife and I purchased 3 pairs of lenses and 2 frames. The staff "assisting" us acted disinterested and irritated that we were there. Turnaround time for glasses was two weeks and I had to call to find out our glasses were in the office. We do not have complicated scripts. My wife had to leave without her glasses because there was a "post it" note on the case that stated the waterline (bi-focal line) was too high. They did not tell me that on the phone. They said it might still work. No it did not "work." So I received mine and my wife's went back for correction. Two weeks went by with no word from the store. So we called again. They were corrected & ready to pick up. My wife just came home without the glasses. I'm laughing because at this point it such bad service it is comical. The glasses were at another store in another town. They told her she could drive over there to pick them up. I think they beat her down because my wife told them to just ship them to our home - whoa. Can't wait to see or not see the end product. I can not in good conscience recommend Pearle Vision. There are so many eye glass providers out there reward good service from the moment you walk in the door to receipt of your lenses or glasses with your patronage.

I've been a customer for several years now. Dr. Nathaniel is simply the best, she answers any…read morequestion I may have about the process of both being fit for contact lenses and when I struggled with allergies offered suggestions on how best to work with them. I've worked with Tiffany on helping to find my perfect frames throughout the years and will continue to do so. Highly recommend working with these two at the practice.

Plan on going somewhere else. unfortunately, the woman who you order with after seeing the eye…read moredoctor is rude and unpleasant. I spoke with management and made it clear after ordering that I had a bad experience. I doubt things will change as this person has been there for years. They also make it very difficult to get the exam prescription that you paid for if you want to purchase your glasses or contacts somewhere else. They pressure you into ordering through them. They also will try to deceive you into thinking you will get a larger rebate than you actually will get. They also don't offer older versions of contacts which forces you to buy more expensive ones. They will say "It's only [dollar amount] much out of pocket" as if I didn't earn the money that I am using through my insurance. I was also talked down to because I live in an apartment and not a house, and I found being asked that question unprofessional. Overall it was just a bad experience. I assume they think all these things just won't hurt their business, but for me, I have had enough little bad things happen here that I am ready to go somewhere else. What I am saying here is true which is why I have no problem posting it publicly online. I also said a lot of this to them directly. There is nothing you can do after providing bad customer service to change the fact that you are a company that provides bad customer service. If you claim these things that repeatedly happen are not who you are, then things need to change. I should also note that the doctor was great and I had no problems with the doctors.

Dr Garritsen diagnosed a condition which two prior doctors completely missed. You can trust him…read moreto be careful and thorough. His 'front of the store' staff do an excellent job of helping to choose the right frames for you and aren't afraid to tell you when they don't look right on your face.

Nice little local owned business. Dr.Garretson knows his stuff, he is kinda geeky, but I guess…read morethat's good when he is you doctor. The staff was helpful and knowledgeable. Their selection of glasses was quite good. They have the latest styles and frames. I did the big chain business but I just felt like a number there. The free use of the Keurig is nice. I will definitely be coming back!!

This doctor took time to read the paperwork I was asked to fill out. I know because he referenced…read moremy answers regarding my personal life. He showed an interest in me the person as well as me the patient. He spoke to me as an equal and made a point of explaining not only what were doing that day, but also what was to come including expected time frame. They even made all the appointments while i was there! Hats off to Dr. St.Aubin and his team!

From the owner: Your trusted vision experts in Lake Orion. The Michigan Eye Institute offers premier eye care, from…read moreroutine exams with our skilled optometrists to advanced surgical procedures with our board-certified ophthalmologists. We specialize in state-of-the-art LASIK, laser cataract surgery, and personalized treatment for glaucoma, dry eye, and more. Whether you need a comprehensive eye evaluation or a surgical consultation, our dedicated team is here to protect and enhance your sight for a lifetime. Call our Lake Orion office to book your appointment.

I have the worst pair of glasses and the worst attendance in my life with this store!…read moreAfter to trying use the new glasses for almost 3 weeks I decided to return the glasses. I went to the store and I returned the glasses, but the problem is, they didn't communicate my Davis Vision Insurance about my return and I can't make a new glasses until the credit is in my account! It was in May 2021 and I need a new glasses, but Visionworks is doing nothing to return my money! Please don't go to Visionworks!

Honestly, I haven't ever had such a horrible experience purchasing glasses. I've been back twice to…read moreget the glasses made correctly and when I got them back the second time I had some adjusting to the new frames and lenses which was expected however I have had to go back a couple of times to get frames adjusted and today when I went in I was told all of our ears are off. I said I understand that part (I've worn glasses since I was 5) but I need the site part of my glasses in the correct place. Why should I need to tell the person working who wears glasses that I need to see correctly?

We came for their annual Cupcake Crawl, an event you pay a few dollars for and you are given a card…read morewith participating businesses' names on them and you collect mini cupcakes from each one. You don't have to participate in the event to shop but it's a lot of fun. We came to this event last year and enjoyed it but this year, there were less businesses participating likely because they don't find value in it. We shop at most of the places we visit and typically buy something but I'm sure most have to weigh the cost versus the return. We have a lot of fun strolling through, collecting our cupcakes (we bring a tin because we found we can't eat them all at once), shopping, and visiting with the shop owners. They also have a Cookie Crawl near the holidays but I didn't enjoy that as much as this one.

Canterbury Village is a great experience for every age. The current holiday stroll has something…read morefor the whole family. The lights are everywhere and flows nicely throughout the Christmas village. Plenty of shops and eateries to stop in and warm up or grab a warm hot cocoa or specialty drink. I loved that they setup and goat and sheet feeding pen. The kids and adult's thoroughly enjoyed this experience. The photo opportunities are endless and brings back the traditional family Christmas vibe. The bar and warming area at the end was great, plus the grinch was there for photo ops. Lots of seating in the bar area or outside around the open barrel fires. You'll love this experience for the whole family.