I've been too many places for my eyes since I was five. I made an appointment and never ever waited an hour and 30 minutes. The front desk people and the nurse was nice but the doctor seemed too much in a rush In between rooms. Once I sat down in the room to get my eyes looked at I was promised 20-25 minute wait, I sat and waited for 40 minutes before I got up and left. Do not come here if you want your time valued read more

So, I scheduled an appointment with Pearl Vision, and despite me telling them, twice, that my plan allows for annual visits, they told me that I am not entitled to that, and I have to go on base to do that. ETA: They reached out to me, asking me to change my review, and attached recordings from the conversation. Amazingly, they left out the clip where I told them I had Aetna High Tier PPO, and was entitled to annual visits. So added a star so they would stop emailing me. read more

Pearle Vision - Eyewear & Opticians Near Me - Virginia Beach, Virginia

It's sad when employees lie to customers and tell them that they are legally entitled to withhold the patient's PD! My mother has been a patient for many years and purchased an obscene number of glasses from this office, yet an obviously lazy employee named Andrew said they don't have to provide a customer with their PD! He clearly doesn't have a clue of the laws and he clearly was not try to do any work! read more

The doctor runs routinely 45 minutes to an hour late. Has no respect for the patient's time. Clinically speaking, nothing exciting or exceptional. I have been wearing glasses for 50 years and I've seen a lot of doctors. His lack of respect for the patient's time and the arrogance in which he defends it is off-putting. Find another doctor. read more

My wife's glasses were scratched and their frames were bent. We decided she needed a new pair. We went to Pearle Vision and Noel helped us pick out the perfect pair then he fixed her old pair so they were like brand new. Now she has two great different pairs of glasses to accessorize with. Really can't say enough of how friendly and helpful and professional and just so very kind and thoughtful the people at this store are. They definitely know what they are doing and just show up with your eyeglass dreams and they will make them materialize in a way that will make your life so much better. Thank you Noel and Pearle Vision!! read more

Pearle Vision - Grateful Soul - Eyewear & Opticians Near Me - Virginia Beach, Virginia

See all

We all are given gifts and challenges, both of mine are mental. Diagnosed with schizophrenia, I believe, because its easier to call it a name, but it is what it is. I've met a few others with similar experiences, but many seem to have no idea what I'm talking about when I say there are different realities. Ones where, for example, trees are much more than trees, there are spiritual worlds, magical worlds, and such. I'm not trying or nor do I care to sell you on this. This is my reality. I believe it from personal experience, just as you believe in yours. And I occasionally slip back and forth between realities. About a year ago, its almost like all the planets aligned, if you were to call the planets my life events, and everything pointed to "I got to get out of here" and I urgently looked for the exit. Now this is why I am writing this review. I have this belief I cannot shake, that my eyes lie. Illusions. I am not really here. When the matrix came out, I felt like almost relieved. Someone else has this belief. So, I thought my prescribed glasses were like making me see a false reality, and I chucked them in the lake. Also, most will not understand this, I got my son's glasses and smashed them with a rock. However this is like you don't want to drive to Mexico so you smash up your car, or you start beating on the road with a bat. I believe we all have a ,mission, and we can only do the next right thing, even if its a dream or illusion, it is our reality, and if we do not complete our mission, we are going to have to do it again, but it will be harder the next time. My belief. Now I cannot read, and my son cannot read or watch tv. I eventually come back. I again believe glasses are helpful. If its an illusion, its my illusion, and it is what whoever put me here, who I call God, wants me to see. And glasses help me see it. So it's been about a year, and I kind of coast the reviews of eye doctors, and get like a nudge, and choose Pearle Vision in Lynnhaven Mall Virginia Beach. I see Dr. Ferrara. I know now it was a God Wink. The only thing I really trust is love. My wife, son, and dog for example are my anchor here, and the plan, the plan is the only thing that keeps me going. And all my anchors are love. Tied to my heart. And when I see love in others, and I see it, I don't care who they are or what they have done, I trust them. Dr. Ferrara is doing his mission. I told him briefly, of what happened, and my mistrust of glasses, and I would call Dr. Ferrara an Agent of God. The way he smiled and did not laugh at me, but understood. We talked awhile. This man really wants to help. He is better and more healing than any psychologist I have ever seen. Mainly, I believe, because he doesn't study psychology, and talks from the heart. One day, bored, I looked into how many "creative" movies, books, beliefs, works of art, really anything with a depth of creativity, even philosophy, astrology, physics, space travel, almost anything that the culture has taken and adapted into, is created by someone with a mental "illness", I would, my belief, say than what makes that an illness? Anyway, my soap box. But shine love on everything, and it always comes out beautiful. Like a fresh snow. Our a lit candle in an ugly carved pumpkin. Dr. Ferrara brought me back. To my mission. Gave me hope. Sense of purpose. And now I can read. And guess what? I'm a writer, so you know, its kind of necessary. He went over my eyes like a little kid at the beach. Professional. Thorough. I opted in for the extra thing, and he checked everything out for me. This is his gift. And just like if golf was never invented Tiger Woods never would have found he had a gift to hit a little ball into a hole a mile down the road, Dr. Ferrara has found his gift. And he is an expert at it. My optic nerves are healthy, but the holes that lead into my brain or something are different sizes, and if I don't take some measures, I may develop I think it was glaucoma? So we have a plan. Early detection is crucial.. I never would of known that, and had Dr. Ferrara been like not that understanding of my experiences, I would immediately gotten up and left. Some people try to bury you in their own fears, and tell you why you cant do it, or why you are wrong. Choose Love. Even if you do not really understand. Every thought is either love or fear based. Love is holy, fear is world made. We always have a choice. I am so so grateful I choose Dr. Ferrara. By far the best eye doctor out there. Oh, and my son picks up his glasses today. And now he can watch tv. And you have no idea how happy that makes me, as I feel things are back to the way they should be, and of course I was responsible and others, my loved ones, suffered. Stay in the moment. Do the next right thing. Follow your heart, its God's compass put in your chest. Let the river take you where the river will, and remember its meant to be fun. read more

I was very pleased to know that this location carried miraflex brand glasses for infants and toddlers. We recently found out my son needed glasses at 11 months of age. It was all a little overwhelming for me but the ease of purchasing and dealing with Scott made for a calming moment throughout this all. Glasses were ordered and came in very quickly. Even with the holiday that same week of ordering the glasses were in much sooner than I imaged. Very pleased and will definitely come back for more of our glasses needs. read more

See all

This place is always running late. Today we did not see the doctor until an hour after our appointment time. We had started looking at frames while we were waiting because we knew she would need new glasses. She picked out one she liked and we were finally called back. When we came out of the appointment we were told they close in 5 minutes which was not enough time to order her glasses, but we could come back another time. Nope, won't be doing that. I was already there for an hour and a half for a 10 minute appointment and we didn't get to order glasses. We will go somewhere else and not be returning. read more

This is my second visit @ this location because i was pleased with how helpful & patient Dr. Ferrara was from my the first time I came here. The staff are always pleasant & practices safety protocols with mask during this pandemic which is reassuring. Although it is quite a drive from me, good & personable service especially in the health industry is much appreciated. I've no complaints & will continue to come here for my next checkup read more

Great service, waited on me as soon as I walked in. They were able to get me the type of glasses i was looking for. The only negative is the wait 2 weeks. I got my glasses and they are great will get a lot of usr this summer. read more

I can honestly say this is one of the most enjoyable experiences I have had at any doctors office whether it be medical, eyes or dentist. Dr. Ferrera & his staff are simply amazing hands down. From the moment I walked in I was treated like I belonged. I originally came in for just my yearly exam and to be fitted for new contacts. While I was waiting for my appointment to start Jessica approached me. She asked me if I had any questions about glasses or what my insurance covered. She is so thorough when it comes to her job, she was patient and kind even through all of my indecisiveness. I didn't feel pressured, however I did feel appreciated. I am truly impressed with this team of people, you can tell they all really enjoy working together & love what they do! read more

So I had a small issue getting glasses made at this location. The lenses that I wanted were kind of new and they had to special order them for me. The first round when they arrived they were not what I had asked for. The staff ordered new lenses and had me ready to go in another couple weeks. The owner contacted me and after learning the situation really went out of his way to make the best out of a bad situation. I feel like we came to a mutually acceptable agreement. He really went above and beyond to make me as the customer feel appreciated. I look forward to returning in October for new glasses again this year. Not many places really stand by their products these days. Top Notch service!! read more

Went in expecting to just receive prescription lenses for my sunglasses and left with so much more. Andrew specifically helped myself and my girlfriend take full advantage of our insurance discounts, ensured we got exactly what we needed in our glasses not just what we wanted coming in, repaired the glasses we had on, and told us about all the benefits of being recurring customers. I would 100% recommend this business to anyone looking for new glasses or even repairs on already owned pairs. I can't express enough just how helpful Andrew was in my experience and it seems that the rest of the staff were extremely nice and helpful as well. read more

The best! I was so skeptical of trying another eye place after my horrible experience at America's Best the other day, but I'm so so glad I decided to not place everyone in a category! Everyone was pleasant and everyone was so kind and helpful! Informative and caring. I didn't have an appointment (I made one for my son) and as I was asking to make one because I know they were busy and they fit me right in so that I could be with my son! I was so thankful. They took their time to explain everything and what my insurance covered and even gave me discounts due to me being a veteran I would recommend everyone to come to there establishment! Felt like family! I love you guys! Thank you so much for taking care of my son! read more

Helped me out in a major pinch with exceptional customer service. The doctor was very thorough and answered all my questions, and the front office staff was amazingly kind and helpful. Cant thank them enough for the service they provided today. read more

So I purchased a very expensive pair of D&G frames and lenses here a few years ago - without my insurance they'd have been around $500 - with my discount and credit I believe I paid something like $200. For this particular pair of glasses I went all out - I got the thinnest, nicest lenses with the anti-glare. Huge up-sell. When they informed me they had arrived I happily stopped by on my way home from work to pick them up - I noticed when putting them on the first time that they had scratches on the frames - my brand new $250+ frames that I had never even worn. So I informed them that was going to be unacceptable and I'd need them to order new ones. No problem they said - and I left empty handed. A week or so later I was called and told they were ready. I go back. While sitting there talking to the lady who helped me this time - she was telling me about how I could never clean these with my shirt or something and I informed her that, once they were mine, I would most certainly do that if I needed to. She gave me a nasty look like she smelled crap, and begin furiously writing something on a piece of paper. I didn't pay much attention because I wanted my new glasses and then I saw, AGAIN, some scratches on the frames. Again, I informed her that for $450+ glasses, brand new, this was unacceptable to me and if anyone was going to scratch those frames, it would be me once I had taken possession of them. Again, they said they'd fix it and I left empty handed. A third time - about a week and a half later, I was called and told my glasses were ready for pick-up. This time - when I went in - while I was waiting and reviewing the scratches on this pair of frames (yes) I saw the note the previous lady had written about how I planned to clean my lenses. I was absolutely furious. Here was a store that kept scratching the frames on my brand new $450 glasses - and yet they were more worried with how I was going to take care of them AFTER they got them right, if ever? So I told the guy helping me I didn't appreciate that, once I paid for them I'd do whatever I wanted with them and they should spend less time worrying about how I'll clean my lenses and more time trying not to scratch the frames on my glasses. He went into some stuttering spiel about how I could damage them and void the warranty and I said that's my concern once I OWN them but I couldn't even get out the door with them at this point. Finally - on my fourth trip there they had ordered four frames for me to look at and decide which I wanted - and they put the lenses in while I waited. I saw them set the frames face down on the table and push the lenses in - which is probably how they were all getting scratched to begin with. At no point was I offered any compensation or discount for my 5 trips here - I ended up asking them if they were going to give me some lens cloths and cleaning solution or something for my troubles and they obliged once I requested it. My glasses did end up being pretty cute - but I had to fight and fight and it took over a month to get them. Plus I had the incident with the lady writing down something like "Customer says will clean with shirt". Um, how about "Customer hasn't gotten frames that aren't scratched despite repeated attempts". The concern seemed more about making sure they didn't have to fix the lenses if I scratched them than actually getting them right so I would ever be able to leave with them. So ... less than stellar to say the least. I am picky - to be sure - but that's because when I pay hundreds of dollars for something I expect it to be brand new and if it has damage - I'll do it later - it won't come new from the store like that. It is a simple philosophy but less easy to actually get in today's world. read more

My visit at Pearl Vision in Lynnhaven Mall was the most pleasant experience I have ever had in my 18 years of wearing glasses. I have waited 2 years to get my updated exams because of my last bad experience at another optometry office. I had called 4 different locations in the area before I had spoken to Megan, who was more than helpful in assisting me in finding an appointment time that best suited my work schedule. She even took the time to break down the costs of each exam and what my insurance would accommodate me for. When I arrived to the office everyone was very inviting and even took my temperature upon my arrival to ensure the proper safety protocol for the well-being of the clients and staff. Hand sanitizer was readily available at every station and I was greeted promptly. Sarah was very thorough in prepping me for Dr. Ferrara. She even educated me on the type of contacts I was prescribed and how they worked to correct my vision. She taught me the correct way to put in my contacts and how to properly care for them. Robin assisted me in choosing the best glasses to suit my needs. She was patient, professional, and personable. She spent 45 minutes assisting me. Usually I feel rushed when choosing the right frames, but she was very persistent in ensuring I take my time to make the right decision. Dr. Ferrara was the best optometrist I have had thus far. He was approachable, inviting, kind, patient, and thoughtful. He did not make me feel rushed or just like another number. He even took the time to ask me if I had any questions to make sure I felt comfortable and heard. I will continue to make Pearl Vision in Lynnhaven Mall apart of my routine eyecare for years to come. I recommend this location and staff to anyone who wants to have a positive, professional, and memorable experience for friends, family, and children. Thank you, Pearl Vision for all that you have done for me and my vision! read more

Went in last week. First visit and it was great. The assistants up front gave me options to look at glasses prior to my exam to save me time after. Very friendly staff and Dr. Ferrara was very nice and informative. He gave me some additional info on contact lens maintenance. Love my new specs. Will definitely be returning. read more

Pearle Vision - Eyewear & Opticians Near Me - Virginia Beach, Virginia

See all

This was my second eye exam at this location, but my first since Dr. Ferrara and his team started. I'm one that is always touched by a more individualized, personable experience somewhere, and these folks have it all! They have some optical examination equipment that I have never seen before, and the doctor took the time to show me these amazing, high-resolution photos of my eyes, and even to explain what the photos showed! Very cool, and certainly amazing service. After my exam was over, Dr. Ferrara even recommended a new contact lens for me to try, and I'm amazed at how affordable they are. The fit and optics are perfect for me; I always thought I was one of those people who would always have contacts that were never "just right." So after twenty-eight years of opticians, I learned more and received better service in 30 minutes than ever before. Definitely give these folks a shot! read more

I had the pleasure of visiting this store and was quite impressed. The staff was competent and Dr Daniel Ferrara was most impressive. At my last eye care clinic I though it was always the norm to get glasses, try them on and could never see properly send them back for correction. One particular pair took THREE times before I could actually see normal. Dr Ferrara nailed it perfectly on his first attempt. I truly wish I had visited this location sooner. Thank you! read more

I would 10/10 recommend Pearle Vision/ Joyful Eyecare at Lynnhaven Mall for any eye care needs. Dr. Ferrara is a phenomenal optometrist, the best I have ever seen. He is attentive and well informed. He goes above and beyond to address his patient's concerns. His staff is also very sweet and helpful. They keep the office very clean and well stocked with various glasses and give a thorough eye exam. read more

I had zero wait time. The staff are friendly and very helpful. Dr. Ferrara who is very personable, was very patient and thorough with my eye exam. read more

This is my third year with this practice. Dr. Ferrara is amazing. He services my entire family. I am very pleased with his desire to ensure he meets my entire family's vision needs. I highly recommend this location. read more

Dr. Ferrara again has amazed me with his personality. He takes the time to listen to his patients. He doesn't just go in and rush through the exam and move on to the next person. He tells you how thankful he is that you chose to come see him and his staff. He let's you know how important you are and your eye health is to them. I have never felt more comfortable with someone around my eyes. I tell everyone I come in contact with to come to see him. Thank you Dr. Ferrara. read more

Dr. Ferrara and the entire staff at Joyful Optometry inside of Pearle Vision in Lynnhaven Mall were awesome. My kids have been going there for a while but this was my first time going for myself. Dr. Ferrara was very personable and extremely knowledgeable. I have extreme nearsightedness and have worn glasses or contacts since I was 4 years old. Sometimes my exams can be a little tricky; however, he took his time to make sure my prescription was just right and explained the process to me. I also felt like my time was valued because I was called back as soon as I got there and never sat more than a few minutes waiting for the next step of the exam. This is a HUGE improvement over my previous optometrist, where I'd spend hours from start to finish. I hope Dr. Ferrara will be my optometrist for years to come! read more

Our whole family comes here to see Dr. Ferrara. He's fun and engaging and answers every question we have. He really cares about his clients. The staff is very friendly too. We'll be coming back definitely. read more

Dr Ferrara and staff excellent.. Would highly recommend!! Gina Beninato read more

My wife and I were in need of an examination and a fresh pair of glasses so we scheduled an appointment With this pearl vision as it was close to home. First off, they were able to accommodate an appointment quickly which is a plus in my book. The Optometrist was friendly and knowledgeable, and Teresa in the front office was extremely helpful in informing us of our insurance options and giving us solid advice on our selections. The experience was enjoyable, we got our rocking new glasses, and are seeing the world from a whole new perspective...a perspective with less blurry-ness read more

My family's been going to Pearle Vision Lynnhaven for years now but this is my first visit with Dr. Ferrera. He was very patient, friendly and thorough. He made sure that I was comfortable during the whole process. The staff are very nice as well. Noel and Nelson were very helpful. Overall, awesome experience! From scheduling the appointment to the actual exam, everything was smooth and hassle free. Highly recommend! Thanks again, Dr. Ferrera! read more

One year ago I moved from Hampton, VA over to this side of the water in Virginia Beach. Due to the excessive drive just for an eye exam, I decided to search for an optometrist in this area. I called in to Dr. Ferrara's office and, to my surprise, they fit me in for an eye exam the same day (this was unheard of at my old optometrist). When I arrived, the front desk attendants greeted me right away with smiling faces which put me to ease. I was in a room within 5 minutes of arriving (also unheard of at my old optometrist's office). What a relief!!! After the eye exam, I picked out my glasses and ordered my contacts. My glasses were ready in fifteen minutes. My contacts had to be ordered and I was told they would arrive in 3-5 business days. They arrived in three days as promised. Very impressed! I went back today for my second annual eye exam today. Hearing "Has it really been a year already? Welcome Back! Good to see you again!" made me feel like I'd been going to this office for decades, when it was only my second visit. I give this office an A++ in Customer Service. Dr. Ferrara and the staff made my transition seamless and they will continue to have a loyal client. read more

I've been in Virginia for a few months and wanted to have my eye's taken care of before I am required to move for work. The staff was super helpful, and the turn around time for the actual glasses and contact lenses were amazing. One I was able to get same day. The initial wait to be seen was a little long, so prepare to be there a while, but overall the service is worth the wait. I can honestly say I haven't been able to see this well in years. read more

I came in for an eye appointment. Dr.Fererra was very nice. Robyn helped me pick my glasses, she is amazing. Very funny and kind, and you can tell that she really wants to help her customers. I will be coming back to this location because of her. read more

This location was recommended to me by a friend of mine and I am so grateful! Not only is the entire staff incredibly helpful and friendly, but they're also knowledgeable. I am able to ask questions and talk with my doctor about my concerns without feeling stupid and I receive complete and thoughtful answers. I always feel like Dr. Ferrara takes his time to find the proper prescription for my eyes and advises me in the best way possible. I gladly recommend this location to family, friends, and coworkers. The attentive professionalism and kind staff make this place a huge win in my book!. read more

It is that time of the year where I need my eyeballs to re-verify that I am still blind as a bat. I knew this because of the convenient postcard they send you a week before your "tentative" appointment to which you are supposed to call to confirm, cancel, or reschedule. Well, I learned the hard way when I didn't do any of that; however, I still received a reminder text on my cell phone the day before my "tentative" appointment to which I replied with the "text CONF to confirm" to let them know I will be there Wed, 3/22 at 10:30 AM. Low and behold I show up on said date and time to find out "oh, there's no doctor in today." That set me off and I could just feel the witchy side of me just emanating through my skin. After a round of necessary apologies I was offered to come back at a later time in the day so I accepted. However, as a few hours went by, I decided to cancel and went the next day instead. It went a lot better at the appt but I still felt bitter. Call me petty or whatever but I will be finding a new optometrist for my next visit next year. Other than Dr Ferrara, I just don't care for the front staff. I don't like how their lack of enthusiasm and sympathy can bring out the witchiness in me and ultimately ruin my day. They're the first and last faces you encounter during your visit and they just have the "I don't care, not my problem" type of attitude. No, thanks. read more

Dr. Ferrara's office was very quick and helpful. I needed contacts and he was able to check my eyes in a quick manner while having tasteful conversation. He was helpful with my questions and was able to get me into contacts within 30 minutes. I was in and out and ordered my contacts within an hour. Very pleased with the service provided. read more

I've been taking my family here for years! It's so easy and convenient to make an appointment online. We have been seeing Dr. Ferrara. He is exceptional! Not only is he thorough and patient, he likes to crack jokes with my kids. It's nice that he's not all business like. Sometimes a little humor goes a long way! We never feel rushed and we rarely have to wait to be seen when it's time for our appointment. His assistant Noel is super pleasant, too. He's great at walking you through all the steps at the beginning, middle, and the end and will help you transition to the eyeglass department after your eye exam appointment. The entire staff there is super friendly and helpful! read more

Friendly and professional! I have been going here for almost a decade since I moved to the beach. Their later hours are convenient for me and my kids schedule. read more

I have been wearing glasses since I was 15, you know the kid in the back of the class who gets glasses and all of the sudden I start getting good grades. Who know you needed to see the black board. Anyway, for me, who wears progressive lenses, I am very sensitive to alignment...how and where the reading part starts and ends. The time that they took in measurements and fit made for perfect alignment and fit. The price was right too and they gladly processed my insurance claim. What a nice place. read more

I've been going to Pearle Vision since I was young the environment is welcoming and warm. Now that I have to take care of business on my own the transitional process has be easy. read more

We were contacted by the doctor who was very understanding about the ill treatment in the initial visit. The Dr.was nice which is why the review changed. read more