Excellent care and friendly atmosphere. I switched to this location recently and I am very happy I did. Everything was perfect, from the exam to receiving my new glasses. read more

TLDR; I didn't receive my glasses that were supposedly shipped to me after I moved. The manager is apparently never in the store and at no point called us or responded to our requests for them to call us. I am not legally able to drive without my glasses. I expected an urgent response to a failure to deliver them. It took me a week, and eventually a very clear statement I would pursue all avenues available to me, to get the manager to agree to void the insurance claim so I could purchase new glasses. This is despite their initial statement that they would do so several days prior to this. The longer version is below: I went to get new lenses and frames in February. I was told they'd be either 1) ready for me to pick up before I moved, or 2) shipped to my new residence. They were not ready when I moved, and were subsequently shipped when they were ready a few days later. I was told they'd arrive March 5th. The glasses didn't arrive. I waited a couple of business days and then contacted the store. I was given a tracking number, which didn't work. UPS indicated the shipment either didn't exist or was lost. I informed the store and requested the purchase be refunded and the insurance claim voided so I could get glasses locally (and more importantly, faster without requiring shipping). It had been 2-3 weeks without glasses now. The manager of the store (who at no point spoke to me on the phone or responded to my requests for them to call me) indicated they would void the claim if the package didn't arrive in two business days. Despite the frustration of not having glasses for two more days, I agreed. I decided to give them one extra day and then called back to request they void my claim. At this point, I was informed (by a store associate) that the manager of the store decided they would have the lenses remade and shipped to us, but wouldn't void the claim. I expressed my frustration that the manager would go back on their word, and has not once made an effort to call me personally. I also expressed that I did not want to risk having these shipped and lost again. I indicated I would explore all avenues available to me to respond (contacting Pearle Vision Corporate, filing with the BBB, filing reviews on every site imaginable, etc.). Only then did I receive the offer of a refund and for them to void our claim. read more

The guy who took the order for my glasses kept misgendering me from a distance because I'm transgendered. I even heard him sexually harass the receptionist by saying in an uncomfortable way "you look pretty today" and I felt bad for her. The exam for my glasses was fine but every day I call to ask on a status, they keep telling me "it will be here in one or two business days." When I placed the order for the glasses, I was told they'd be ready in 10 business days. It has been 12 days and every time I ask about them, they always say "it will be here in 1-2 business days. We will call you when they come in. We are waiting on the lenses from VSP." So they have until next Friday to get them in or I will get the prescription from the doctor to get the glasses somewhere else and put in a dispute with the credit card company for fraud. $650 and they either didn't place the order or are making an excuse so I leave and they just give me "store credit." Fortunately, I placed the order with my Apple Card and their fraud department handles these issues pretty well. read more

I've been going here for years and never had an issue. The doctor and staff are all super nice. I'm also able to get appointments fast.

I purchased new glasses with all the bells and whistles you can get. They were fine but after a year and a half they became scuffed or scratched. they were supposed to be scratch resistant. I contacted Sherry at the store and she contacted the owner and manufacturer, both agreed to replace my lenses which, I got Saturday. Have been using this company for a long time, always a good experience. read more

I made a small day appointment and was in and out within the hour! Super convenient! My contacts arrived within the projected week!

I had such an amazing experience here that I will now never go anywhere else! The optometrist was very nice and quick with the exam, but it was truly the people who helped me pick my glasses that are absolute rockstars! I haven't gotten new glasses in almost 12 years (my fault, I just always let it go) and was so unsure of what glasses would actually look good on my face. Caitlyn and Michael both immediately jumped up to assist me, and Caitlyn actually found my perfect pair! They were both so personable, funny, professional and just really made me feel welcomed. I hate when I go to the doctors and they make me feel bad about not going for a long time, but they really just made me feel so at ease about everything! I have EyeMed, so it really wasn't expensive at all considering I had an exam, new lenses (my prescription went up tremendously) and got gorgeous Michael Kors frames! To top it all off, my appointment was Friday, I received my glasses today!!! HIGHLY recommend!! Go see Michael and Caitlyn, they'll take great care of you!!! read more

I really enjoyed the service there, we felt very welcomed and the atmosphere was pleasant, I loved how Michael took care of my mom (Cathy) and the honest input on her glasses. I would definitely recommend them to friends and family. read more

The optometrist that I saw was fine. No complaints there, but the store rips it's customers off. Copay for an exam should be $10 with EyeMed. Because I have contacts I was charged $89 for a "enhanced exam". This was not disclosed ahead of time. The optometrist had to spend maybe an extra 5mins with me, and that results in an 890% up-charge. That is definitely what I consider a ripoff. I have never had this extra charge with other providers. read more

Very unprofessional, try to make you buy everything related to glasses. My mom went to pick up her glasses and they didn't fit the lady told my mom to "move her head this way, no try balancing them this way on your nose." Are you for real!? You should be able to put on glasses and that's it, not balance them. My mom asked for a return the woman was rude and a bully telling her "We didn't force you to buy these glasses." Never again. read more

I have been wearing glasses for 22 years. I went to pearle vision thinking that I would get a reasonably priced, sturdy pair of glasses. I went for the upgraded lenses including the anti-reflective coating. Within one week the lenses started to get hairline scratches, even with the cloth. Within 3 months, the lenses began to get what looked like cracks that started on the rim and went inward toward the middle. I went back into pearle to inform them of my disappointment with the product and was told that it was my fault, that I did not know how to clean a pair of glasses, and that it would cost me 85 bucks on top of the 350 I had already paid for this junk product. Are you kidding me? It's now 8 months out, the lenses are completely scratched, and I have decided to take my business to design for vision. Would never purchase again from this company. I have no complaints with the optometrist, just the product that they sell. read more

Well they say let the buyer beware but I say "Don't do it!" They do not honor contracts and they will weasel their way out of honoring their promises. Poor selection and even worse service. I purchased glasses here 7 months ago. The selection was not as good as it had been the last time I purchased glasses a few years ago and I was disappointed with the styles but that is not Pearle's fault. That is the manufacturers that have insist that all men's glasses be tiny!. I paid extra to get the memory metal as they are more comfortable and I don't have to worry that some random movement will break the frames. When I got the glasses I was told they would be ready by a time on a particular date and when I go there they had not even fitted them to the frames yet and I was told to come back the following day. I made them do it within the hour. Anyway the other day I took them off to clean water off them after being outside and they just snapped at the bridge. While upset I understand that every product has defective units so I packed the whole mess over to the store with the receipt to get them replaced. Hey they are under a one year warranty! Once I take the glasses in they immediately tell me that they have to order the frames and that I will have to pay 30% of the cost. I ask why and they insist that if it is manufacturer defect they would have broken within a month (remember the one year warranty?). I disagree and then they tell me that the manager examined them and says the frames are bent from misuse (remember the memory metal?) I explain that warranties are to cover the product failing for the entire length and memory metal that bends is obviously defective. I am told i will need to take this up with the manager who is not there. I ask him to call me and he NEVER does call. End result I I had to pay another $75 to have them replace their defective crap. I was poorly treated and ignored. Let the buyer beware is the best phrase I can tell others but I for one will NEVER go there again. read more

I set up an appointment for a Saturday. Received a call to last minute that the doctor wasn't coming in. To get a new appointment I would have to be put at the bottom of the list and start over again and would have to wait an additional two weeks. I've tried to call 15 mins before closing and the phone rang and rang until someone picked the phone up and hung up without answering. My question was simple, I just wanted to know if they were open the next day as their webpage wasn't clear. I live by the three strikes and you're out rule. Three times in a row they acted unprofessional and treated me poorly. I'm finding it better and easier to use online services. read more

I have no complaints about the eye exam. It was the looking at eyeglasses that made for a negative experience. The sales associate looked at my prescription and stated, " Wow you're really blind." She said it several times as I was attempting to choose eyewear. I know I have bad eye site why else would I be buying glasses!? But to have made several statements about it was completely unprofessional. read more

This was the worse experience I have ever had. For starters, I was given the wrong prescription for my glasses. I then went back in where my eyes were re-checked which confirmed I was given the wrong prescription.Then I was told that I would have my glasses in 2-3 days, it took 10 more days to get the right prescription. I had to call everyday and was told that my glasses was not ready. When I ask to speak to the manager, the lady said that my prescription was here and I can pick them up in an hour after she told me that the lens did not come in yet. It literally took 4 weeks to get my glasses from my initial visit to me going back to have my eyes re-check. Avoid this place like the plague. Go anywhere else but here if you need glasses in a reasonable timeframe. read more

We have absolutely no complaint with the "fill in Dr"., he was awesome; very personable. Working M-S 8am-5pm. I have called now 6 times to get pricing on contacts and whoever has possession of the pricing has either been gone or out to lunch every time I've called. The times I can make personal calls are very limited; I suppose I just keep catching them at inopportune times. read more

Our family has come here several times and some staff are professional and some aren't. They try to sell you every possible thing connected with eye glasses and you need to be careful cause some are quite overpriced versus others in area. The frames do not hold up well, even the "name brands" have that problem. Let the buyer be aware. read more

My experience with the staff and Doctors have been nothing but friendly and professional. I am given a courtesy call before hand to let me know when they are in. I found when looking for frames that I had the help from an associate for the right frames for me-my look and lifestyle for the right price. Thank you for a wonderful experience. Keep up the good job!!! read more

Great place. Had a great experience with Dr Pao. Very thorough. Contacts I ordered came very quickly. Returned there last week to have a pair of sunglasses tightened; they had just closed but let me in, took care of the glasses free of charge even though I informed them I had not purchased them there. Top notch!! read more

I was satisfied with the eye exam and the price paid for one per of eyeglasses and one pair of subscription sunglasses. The staff was helpful in choosing frame and lens options that fit my budget and did not aggressively push add on services or lens coatings until the explaining the features and benefits of each service. My only compliant is that the website said open on Sunday and I wanted to stop in to get frames tightened and the location was closed. read more

I have been getting my glasses from this Pearle Vision location for 15 years and they always take great care of me. I love my glasses and if I ever have a problem with anything, it gets fixed asap! Awesome people. read more

I just spoke with a rep from this Pearle Vision. In Jan 2013, I purchased an eye exam, eyeglasses, and contact lenses from this store. Today, I called the store to ask for my PD (Pupillary Distance) which was not recorded or written on any documentation or prescription the store provided. The person who called me from Pearle Vision refused to provide this simple measurement information. The person acknowledged that the store took the measurement of my PD to make my glasses, and that they have the information on file. However, they refuse to provide this measurement to me, stating "it is not part of the prescription" and "legally, we are not required to provide that to you". When I asked for Pearle Vision to provide documentation of their refusal, they hung up on me. I have read about other optometrists who take measurements, then refuse to provide those measurements to the customer in writing, but this is the first time I have experienced this. Based on this "policy" and the surly demeanor of the staff at this store, I will never shop at Pearle Vision again. I called another Pearle Vision in Cherry Hill NJ who confirmed that their store WILL provide PD information on demand after confirming identity. I called Lenscrafters, a local competitor, who also confirmed they provide PD information. Lastly, I called this Pearl Vision again and talked to the owner, Dr. David Metrow. The owner reconfirmed that their store will not provide PD information to paying customers, though they have the measurement on file. The owner also confirmed that if I came back into the store, they would not re-measure my PD. The owner was also very surly. I suggest every customer of every optometrist INSIST on getting their prescription information IN WRITING (including Pupillary Distance) before you pay, while you are in the store. Outrageous! read more

This place has gone way downhill. I had good experiences there in the past, so when I needed new glasses I didn't hesitate to return. The first frames I selected shattered when the lenses were put in. I waited a week for a replacement frame to arrive. I picked up my new glasses yesterday, & this morning I noticed a hairline crack running halfway through the frame. Now I'm stuck waiting for another replacement! No wonder they have a no refund/exchange only policy. read more

I was able to get an appointment quickly and on the weekend, which was conveinent for me. I was in and out with an eye exam and contact lens fitting in a little over an hour. I'll be back for my eye appointment next year! read more

Terrible experience. My daughter was given the wrong prescription even after being a repeat patient with a different doctor. The sales associate knew what type of insurance we had and after picking out the frames she indicated that we would have to pay upfront and be reimbursed. We left and i called our insurance to be told that was incorrect. Went to another store (not a Pearle) ordered the glasses and when i took them to my daughter at college she felt they weren't quite right. Took them to a Pearle and was informed that we should probably get another eye exam because of the difference in vision from last time to this time. Being that my daughter was over 3 1/2 hrs from home we paid for another exam to find that indeed it was incorrect. New glasses are being ordered and i am now out of pocket for an eye exam and my daughter still does not have glasses and contacts. Thankfully the contact lenses were not ordered and cannot be ordered until she has another contact lenses fitting since that also apparently changed significantly on the latest script. This cannot be done until Thanksgiving break. I was told by Pearle in Langhorne that they will "extend" the 30 day re-check period for her and at this point that is all they can and are willing to do. I do not recommend this store for any of your eye or contact lense needs. The store is in great need of updating and the associates are less then helpful. Terrible experience. read more

In previous years we have had reasonably good service from this location, good enough to give them our business every year, but 2013 brought problems for each of our 4 family members. For me, it was related to the eye exam. The prescription they wrote did not contain an important piece of information - the fact that I needed bifocals - it was in the file but not in the actual paper prescription they gave me when I said I would not be getting my actual frames from them because I didn't like any frames they had. The other vendor I used made single-vision glasses from the prescription, and then neither company wanted to take the blame when I got glasses that didn't work for me. Pearle Vision claimed that the other vendor "should have known" that they were bifocals, but JC Penney Optical said the prescription clearly did not say this. It took several tries to get this straightened out, and it cost me extra money to get the glasses I needed. Soon after, my younger daughter's frames cracked after she wore them less than a month. We got them replaced, and the new ones cracked after just a few weeks. Then my other daughter's frames cracked. Neither girl is careless, the frames were just crap. When we bought them, I asked the salesperson why they were on sale, and specifically if they were "cheap" frames. She responded that they were good frames that were being phased out. Well, that wasn't true. Later on after they cracked, a different salesperson told us that she wasn't surprised they had broken since they were cheap frames and what did we expect since we got them from the sales rack. (!!) To be fair, Pearle Vision did help me replace them with better frames, applying the price of the initial crappy pairs to the new ones and not charging me for the new lenses. I appreciated their assistance, but would have liked to have good glasses right from the start and not have to go through the process of getting them replaced. As far as my husband, he got new lenses for existing frames, and wanted to get a replacement piece of rubber on one side. We ordered it, and then waited and waited and waited and waited, calling and stopping by until they cringed when we showed up. Eventually, Pearle Vision gave him a new frame, which we appreciated. So... problem after problem after problem, but I do have to say that the staff was responsive to 3 out of the 4 problems (the eye doctor never did accept any responsibility for messing up my prescription and was quite rude to me - we will never go back to her again, they lost 4 customers there) and the Manager ultimately did his best to make this series of unfortunate events better. But... I wasted an enormous amount of time trying to get what I had paid for. No matter how good their reaction eventually was, we should not have had these multiple problems in the first place. I'm conflicted as to whether I will trust them with my business again... I do very much appreciate that they stepped in to fix the problems when I brought them to their attention. read more