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    Eyes Express

    4.3 (8 reviews)

    By appointment only

    Services - Eyes Express

    Eye exams

    Eye testing and diagnosis

    Eyewear fitting

    1 More Service

    Retinal imaging

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    Visionworks

    Visionworks

    2.6(27 reviews)
    0.7 miByberry
    $$$$

    Never thought I'd be writing a positive let alone glowing review of this place. Always hated…read morehaving to go here and deal with the employees. Don't know what happened in the past year or so but it's an entirely different experience. I had made appointments online and we showed up a few minutes early. One appointment got "lost". Here we go. Gonna be a long night. They weren't able to schedule both of us that day afterall but they did apologize profusely. They took my daughter right back for an immediate exam and 20 minutes later Jada was helping her pick out frames and making sure they fit correctly as well as offering a second opinion on frames that she wouldn't look good in. (Thanks for the help!). We ordered everything and she said it would be two weeks on the outside to get them in. Meanwhile I had rebooked an appointment for the same time the following week. The day of my appointment, they let me know her glasses we in. It was a repeat of the previous week, immediate exam and help with the frames (this time for me) and she (Jada) then fitted my daughters glasses for her. A week later my glasses were in and she fitted mine. Kudos! She knew what she was doing. Did not try and upsell or downsell to insurance. Was polite and friendly the entire time and never gave the impression we were keeping her from playing on her phone or something. She actually helped. Imagine that!!

    I made a same-day appointment online because I experienced a concerning ocular event this morning…read more My appointment was for 12:45pm. Unfortunately there was unexpected construction and excessive traffic in the area, so despite leaving early we arrived at 12:52pm ... 7 minutes past my appointment time. Upon checking in, the receptionist told me that they give customers a "5-minute grace period" only and that he'd have to see if the doctor would still be willing to take me. This made no sense, unless the appointments themselves are only 5 minutes in duration? He checked with the doctor who said I could sit down and wait but there would be no guarantee that she could see me. First of all, a "5-minute grace period" is beyond ridiculous, and this so-called "policy" should really be posted on their website so that customers can make an informed decision about patronizing a place so inflexible and unaccommodating. Had I known, I could have probably avoided schlepping out to Bensalem only to be turned away. We asked the receptionist to check with the doctor to see what her thoughts were on losing the business of a family of six patients who go there regularly, and the receptionist told us "she probably doesn't care about losing your business." Okay then! You don't have to tell ME twice. Lastly, since the whole purpose of the appointment was due to a concern about blurred / lost vision, I sincerely hope for their sake that this doesn't escalate into a situation involving medical negligence. TL;DR: Don't go to Visionworks in Bensalem PA unless you want to be treated like dirt and have potential medical emergencies ignored.

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    Eyes Express - optometrists - Updated July 2026

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