We have an adult son with special needs who was in need of a new pair of glasses. The Tufts Ophthamologist suggested we get his glasses at Pearle Vision. We had a very good experience at this store when we were looking for replacement frames for him. Cheryl, the LDO who assisted us was very knowledgeable and patient at that time and when she subsequently fitted our son with new glasses. We would highly recommend this office for all eye care needs. Harvey and Judy read more

Cheryl D. My mother was in need of eyeglasses, and almost did not go to another optometry. However, this all changed after Cheryl assisted us. She was very patient, took the time to assist my Mom, give her options, her options, and even searched for deals that her insurance did not even inform her of. I definitely give her a 5 star!! read more

Freindly, professional, and knowledgeable, especially in comparison to the local competition! Their staff will go the extra mile and make it personal. Just great service. I interacted mostly with Don and Ana. read more

My wife and I always get A+++ service from both the doctor, the receptionist and the staff of excellent professionals. I have never been rudely treated, nor have I witnessed anything negative with any other customer, even when ratchet are very busy! We will always get our eyeglasses and lenses and check ups at Pearl Bision in Brockton. read more

Great selection of glasses and very knowledgeable and friendly staff. Except the concierge. Pulled up to pick up glasses to the front door in full view of her. Called the number to inform them of my arrival. Left a message and number for a call back. After two other cars pulled up after us and went in and got service and left I recalled the number and the concierge answered I told her I was out front and was here to pick up glasses. I told her I had called 10 min ago and she said she didn't check the messages. In this the me of COVID and needing to call to enter the building you'd think she would check for messages more than every ten min. ( maybe longer if I hadn't called). She is the only reason they don't deserve 5 stars. Your only as good as your worst employee. read more

I NEVER EVER WRITE REVIEWS BUT ...Took 7 weeks for my glasses to come in. Called for a follow up and was scheduled just for them to call me back and the doctor said they aren't "licensed" to give me a follow up check up. Only need a simple check on my eyes. She said she didn't feel comfortable proceeding and told me to go see someone else. What kind of eye doctor are you that you cannot do basic things an eye doctor should be able to do. Receptionist was pretty rude as well but the doctor definitely beat her on this one. The tone in which they speak to people is unprofessional. read more

Very professional, stayed open in order to help me, examined my eye to find out exactly what was going on and sent me on to the correct doctor to get the correct treatment for my medical problem read more

I had a lovely time ( seriously) I had an eye exam from Dr.Sexton. Very professional, great personality, very personable Than chose new glasses and sunglasses. The sales staff was very friendly, low sales pitch. Just helpful. And got my glasses in a week Recommend anyone who's looking for new eye Dr. go try out and go to lunch and shopping after read more

i went to Pearle Vision on Saturday at 3:45pm and was told that they would not like to rush me in picking up a pair of glasses but i can come back some other time as they could not stay after 4pm because that alarm would go off. If this reason is true, than Headquarters should do something so customers who get to store before closing get the appropriate time and service they are entitled to. read more

I was shopping around for a place to get my glasses and this happened to be one of the stores I checked out along the way. I must say a lot of the places I went to I feel as if I go just basic or subpar customer service (maybe even worse) but not here. The first visit I dealt with Amy who was very kind, patient and informative but from what I can tell the whole crew is that way which is the main reason I ended going back to get my glasses. Thank you guys. read more

After a recommendation from a friend I decided to give Pearle Vision in Brockton a chance and I am SO HAPPY I did! I had an all around amazing experience! Dr. Sexton is absolutely phenomenal! She is very knowledgeable and patient with her clients. She was so helpful, answering all of my MANY questions about glasses and contacts. She made me feel comfortable and didn't make me feel as though my appointment was being rushed. In addition, I spent an unusual amount of time trying to pick out a pair of glasses and the ladies in the vision center, Kerri and Lisa, were incredible! They gave me great advise and helped me pick out a pair of glasses that fit my face nicely! I highly recommend this Pearle Vision location to others looking for a new eye doctor! read more

Waste of time even calling these people. The woman optician they have working there is so rude and unprofessional. She needs to get a new job that does not involve being around people. edit: the lady I dealt with was Cheryl read more

I was in today to get a pair of glasses, and the staff there was super helpful! They were able to direct me to exactly what my insurance covers, and answered all of my questions that I had. I was asked by multiple people if I needed help, and they made me feel like a valued customer, not just another business transaction. Everyone was super friendly, and I highly recommend this location. read more