Waltham location was perfect, no complaints with doctors or staff…read more However wife had an appointment in Framingham and was very disappointed. Either her script was incorrect or the place filling her prescription was wrong. Dr was very rude and unconcerned. I expected to be checked immediately but was told to go back to whomever filled the script which I did then called back to be checked and was told she was on vacation for weeks. After that Dr said it was now too much time had gone by.. close to $500 in glasses lost and I need to start over. Terrible follow up on OCB's part.

Foul. Major decline in customer service/interactions at Opthalmic consults of Boston. I will be…read morefinding a new eye Dr which is a shame because I loved using them when they were Eye Health Services. 10/10 DO NOT RECOMMEND. I asked to speak with a manager and was transferred to a voicemail, so I called again and spoke with Ashley who was very dismissive and didn't even apologize for my foul experience or her unprofessional argumentative staff. She just kept repeating herself and talking over me. Horrible.

Dr Robbins left the practice. Very unhappy she was great. Her assistant is also gone and they…read morewere great. The new staff is ok, but I am going to look elsewhere. The co-pay has increased to $75.00 for a yearly visit (just dilated.) The doctor then ordered a visual field test because of family history. I didn't like that because Dr Robbins treated both my parents and myself and never thought it was needed. Not a fan of just getting procedures done for no reason. I am not having any problems with my eyes.

I could not get past the rude receptionist to even schedule our first appointment with the Taunton…read morelocation. Our Optometrist of 8 years had moved to this practice and our family's vision plan had changed at the first of this year. I did not have the details of which vision plan we had changed to yet. The receptionist would not schedule an appt without me knowing that information yet, despite me asking if we could just pay out of pocket/out of network if needed because we love Dr. Eric Staffier so much. Even if that is the case where they will not allow out of pocket or out of network patients, it was an extremely frustrating phone call with an awful super unhelpful interaction. Dr. Staffier's staff was awesome at his practice and would never have treated any of us the way this receptionist treated me. The least I expected was some compassion, patience, and kindness as my family has transitioned vision care coverage and also just now apparently lost our almost decade long optometrist because they will not accept our plan. Customer service experience not appreciated. Anyone who's insurance is accepted here, I HIGHLY RECOMMEND Dr. Eric Staffier...if you can get past the front desk/receptionist of Boston University Eye Associates and you are allowed to actually schedule an appointment.

Waited months to get in for a worrisome mole (not just looks worrisome but symptoms are worrisome…read moretoo) by my eye to get looked at. Called and made the appointment, all my info was taken down and I put the visit in my calendar. When I arrived, they could even find me in the system... now they want me to wait another few months. When they made an error, why do I have to be the one to suffer? They obviously don't treat their patients concerns and schedules with respect and hopefully I don't end up with advancing disease because of their horrible treatment.

Avoid this business at all costs. As many reviews say, the wait times are terrible. I waited 50…read moreminutes from my appointment start time to be seen by an uninterested prep person who did a hurried and sloppy initial prescription test, then was told to go back to the waiting room for my time with the doctor (30 minute wait) who performed five minutes of additional tests. The prescription they gave me was wrong and the glasses I had made were unwearable. Thank goodness Costco replaced them with the correct prescription AFTER MY SECOND VISIT where they apologized for the mistake. They had many seniors waiting in the waiting room, so I think they do a fair amount of Medicare business ? It is a real run-them-thru assembly line of patients. AND my visit(s) cost over $400. If you dare go here make sure they are 100% in your network. I wish I had gone to Lenscrafter like my wife did where she was very pleased with the process. AVOID !

These doctors are the best!! Dr Santoro is a total…read moreprofessional who knows how to be friendly and informative!! The staff is also very friendly and helpful..... 10 stars for Center for Eye Health!!

I brought my wife here for a comprehensive eye exam and for a second opinion. The front staff was…read morevery nice and she was brought into an exam room shortly after arriving. All of the members of the staff were very nice and professional. She saw Dr. Santoro who was excellent and explained every step of the process and then his finding relative to her exam. I would highly recommend this practice for anyone seeking eye care.

I've been a patient of Dr. Nouri for a few years now. When she left Boston Laser in Brookline I was…read moreworried because I didn't want to see another eye doctor. Luckily, I found her and started seeing her again at her new office. Dr. Nouri is extremely thorough and errs on the side of caution, which I love. Her expertise in ophthalmology is second to none. She was the one who found my glaucoma in the earliest stages and has kept it stable. I recommend Dr. Nouri with no hesitation whatsoever.

From the owner: Welcome to Physicians Eye Care, the office of Dr. Nouri. We understand that you have countless…read moreoptions for your vision needs. We provide quality care by a dedicated physician in a small practice setting. In addition to healthcare backed by years of training and experience, the office is also a place in which patient comfort and convenience are prioritized. Unlike much larger practices in Boston, you will always be cared for by Dr. Nouri. When you visit our office, you are welcomed and examined by her and treated in the same manner she would treat her family. Your concerns are important to us, and we want to make sure all your questions are answered. Whatever your eye care needs, know that you are in capable hands of Dr. Nouri.

Lovely office that is highly busy year round. The techs are incredibly competent and helpful. The…read moredoctor is thoughtful and personable.

From the owner: 20/20 Eye Care is committed to providing our patients with the highest quality, state-of-the-art…read moreeye care with a personal touch. Our knowledgeable and friendly staff will make sure that your experience with us is satisfying and pleasant. We understand that you place your trust in us and we are dedicated to maintaining your eye health. Dr. Jane Dickerman is a graduate of New York Medical College. Her internship in Internal Medicine was completed at Beth Israel Medical Center in New York. She served as Chief Resident at St. Vincent's Mt. Sinai Medical Center in New York and has been in private practice for almost 30 years. She is certified by the American Board of Ophthalmology and she is a member of the American Academy of Ophthalmology as well as the Massachusetts Medical Society. Dr. Dickerman specializes in general ophthalmology, providing comprehensive eye care for entire families, in many cases for generations...

Wonderful front desk staff , warm and inviting atmosphere. I went to see Nigel for an eye exam and…read morehe was very helpful and extremely nice . Highly recommend this professional.

Great place to have your eyes checked out!!! In and out very quickly!! Very attentive. They give…read moreyou lots of time and attention. They have lots of equipment so it's all done there. I wouldn't go anywhere else!!!

I have written excellent reviews for BU eye in the past when i could always see an MD with any eye…read moreproblem I was having...usually the same day. Now when i call with an issue with my eyes I can never see any eye Doctor never mind my own ophthalmologist that I have been getting my eye exams from for years. I called today to report a red swollen left eye and AGAIN no Doctor could see me. It was suggested that I go to Urgent Care and anyone that uses Urgent Care knows that there are no MDs seeing patients there and certainly no eye MDs I am just so disappointed in the deteriorating patient service..

was told on the phone that my appointment was at 10am I get to the clinic by 9:50 just to be told…read morethat my appointment is actually at 10:30, I fill out everything and sit in the waiting room until 11:00 watching as they call in EVERYONE coming in after me. until finally they get my in the exam room at 11:10 where I sat there until 11:40 and just walked out the clinic Because no one came in to see me. during all that time no one checked in with me or anything to let me know why I was waiting for so long or what was going on. HORRIBLE communication and service.

Quality of service is excellent. I'm not happy with the fact that I've been under observation for…read moreglaucoma and have had my appointments pushed out by several months several times over the last year. My prescription had expired and I was given an extension through this office only to be told in a phone call today that once again they had to postpone my appointment for several months. Apparently there is not too much concern about my condition. Finding a new doctor tomorrow.