My experience at Peak Physical Therapy has been very valuable. I severely injured my ankle and heel due to a rock climbing accident. After getting a referral from ortho, I was for a looking for a place to do my PT treatments that was covered by my insurance. I called a few PT offices and ended up going with Peak because it was close to my home. I able to get an appointment around one month from when I first called Peak. This seems to be typical as most offices I called was booking around one month in advance. The physical therapist I worked with was Michi. She was super caring and professional throughout all of my treatments. Each week I saw measurable progress in my mobility. I went from not being able to walk to being able to do squatting, jogging and jumping after several months of treatment. I also enjoyed talking to Michi during our sessions - she is kind and definitely tries to get to know her patients at a personal level. Thank you Michi for helping me with my recovery! read more

I had an excellent experience with my PT, Julia. She was attentive, knowledgeable, and really took the time to educate me on my rehab plan. Thanks to her guidance, I'm getting back to my daily activities with confidence. She's one of the best PTs I've worked with, and I wouldn't hesitate to see her again. The reason I'm giving Peak Physical in Mountain View 4 stars instead of 5 has to do with the facility itself - not the care. There's a persistent foul odor coming from the back of the office. I was told it might have been from wet doormats, but even after they were replaced, the smell stuck around. While wearing a mask helped a bit, I genuinely feel for the PTs and staff who have to deal with that every day. I encourage office management / owner to investigate thoroughly to rule out any underlying issues - whether it's mold, plumbing, or something like a dead rodent in the walls or ventilation system. The team here is outstanding, and they deserve a workspace that's just as healthy as the outcomes they're helping patients achieve. read more

This was my first time at this office and I left feeling like it was handled well. The doctor didn't talk over me and actually asked questions to understand what I was dealing with. They looked at my background and gave a few helpful tips I hadn't considered before. Staff was polite and moved things along without making it feel rushed. The exam part was done carefully and without discomfort. Felt like they knew what they were doing. read more

Julia from Peak Physical Therapy had me back on my feet after a year of chronic knee pain, and healthier than I've ever been before. Roughly two years ago, I started having pain in my left knee that became so severe, I couldn't walk without stabbing pain and my knee would ache even when lying down or sitting. I went to a different physical therapist and received treatment for a little over half a year. While they were able to help me walk again, I wasn't able to jog (even down the hallway) or resume my regular strength exercises, and they told me this might not be possible. I saw an orthopedist who recommended knee surgery for plica in my knee, but he thankfully referred me to Peak physical therapy when I insisted I wanted to give PT another go. From the start, my experience with Julia was a great improvement. She developed a more intense program aligned with my interests involving weights, affirmed my goal of being able to jog/strength train again, and put all my exercises in an app so I could easily remember them. She also recommended neuromuscular exercises which gave me relief from the regular aching, within 2-3 weeks. After ~3 months working with Julia, I am now able to run for 30 minutes continuously, lift heavier than I have before, and wake up every day without pain. I can hike with my friends and family, I'm not afraid to travel, and I have an easy maintenance program that has kept me pain-free a month after discharge. Julia is an exceptional PT. She's empathetic and motivating, believes in you and your goals, and is great at explaining the biomechanics of what is going wrong/why certain exercises help/what to expect in terms of progression. If you suffer from knee pain -- even if it's chronic, or if previous PT experience hasn't helped, I'd highly recommend giving Peak Physical a try. read more

I had Michi as a therapist for a torn shoulder labrum that I incurred when rock climbing. Initially she seemed competent and gave me reasonable progressive exercises, but then, at one of my later appointments, she stretched my shoulder excessively for longer than it should have been (I mean, why was it necessary to stretch my shoulder anyway? Shoulders need strengthening at range of motion limits, not stretching), which resulted in me developing a strain in my rotator cuff which has yet to heal more than 7 weeks later, and that has prevented me from being able to climb at all (and has affected my return to activity much more than the labrum tear). While Michi was generally a pleasant person, I can't recommend anyone have her as a therapist due to a lack of understanding of what is actually necessary to rehab a torn labrum. I wish I had never attended physical therapy here--I would be closer to returning to climbing than I am now, and I would still be able to take advantage of a climbing trip I had planned in Switzerland at the end of May. Additionally, the receptionist that scheduled my appointments was weirdly pushy and tried to schedule me 6 weeks out prior to me even attending one appointment to see if it would be a good fit. Then, when I called to cancel the remainder of my appointments after the strain, she forgot one which I was then contacted about later, day-of. I was very clear that I was not coming back, so I'm quite confused about why she wasn't able to do a simple search to cancel appointments under my name. So I would only go here if you're okay with clueless therapists and incompetent receptionists. While I dislike being so negative, I think it's worse if this feedback isn't registered and the same thing just happens to another person. read more

Well, let me start with mentioning that I am not a newbie to Physical therapy and I unfortunately have gone through multiple PTs in India and in the US. I am confidently writing this for Peak Physical Therapy after being associated with them for more than 2 years now. Sorry, I how did I miss this! Anyway, words aren't enough to express what Michi and Jason has done for me. Incredibly grateful to my doctor who suggested this as one of the best therapy centers in the Bay Area. I have had superb improvements with multiple injury areas - hips, shin, knees. My jumping, dancing and stamina has improved significantly. Michi helped me for my ~1st year after I had a decent and another horrible experience in San Jose. She listened to my issues so thoroughly every single time. Her focus is amazing and I continuously felt improvement over weeks. I had the portal link with targeted exercises, and Michi used different equipments and techniques and over weeks. Thanks Michi for letting me believe I could actually heal someday. And also teaching me to be punctual with appointments When I had to start visiting Jason I was a little nervous initially but again it's been almost a year to these wonderful sessions with Jason. First thing, he is so funny, lol. Coming to the point, he trains me in various different ways and he has helped me reduce my pain incredibly. I don't need massages to relieve my pain most of the times now. I am able to jump better(still improving), finish a 10 mile hike without crying, gain strength and stamina and many other things. He is extremely diligent and he has proved it to me that if I keep practicing and putting efforts consistently, my body will start using the right posture and will use the correct muscles and coordinate as it should. Thanks Jason, for greatly improving my life, you're awesome! read more

I received care for my knee injury here for around 6 months. Michi was exceptional in educating me about the injury, how different exercises target different muscle groups and helped me think about short and long term goals for recovery. The exercises suggested by her were very helpful in recovery, and she paid constant attention to progress so far and adjusted them accordingly. Loved my sessions with her. The establishment itself is nice and clean, and has all basic exercise machines and tools. read more

This is amazing! I'm 6 months pregnant and suffering from really serious back pain. I had my first appointment with Angela and I'm so happy with the service. Super gentle massage, some exercise, and kinesio tape helped so much that I almosy forgot about pain. I highly recommend Angela!! Super friendly atmosphere. read more

Peak Physical Therapy - Physical Therapy Near Me - Mountain View, California

Rich has worked miracles with rehabilitating my knee after 3 surgeries in the past due to injuries and now he his helping my shoulder pain and limited mobility. I am able to play tennis again! read more

I recently completed ~8 sessions of PT with Julia Tang at Peak Physical Therapy in Mtn View. I had some shoulder inflammation from tennis and my sports medicine doctor recommended PT to alleviate the pain and discomfort. The Peak office is nice and clean and the staff is very friendly. But my experience with Julia took it to a whole new level. She was absolutely amazing. She's energetic and professional, and she challenged me during our sessions. The exercises that we did at the office (also assigned for me to do at home) helped strengthen my shoulder back to 100% after only 5-6 sessions. I really enjoyed working with her and give her my highest recommendation. And she will be the first physical therapist I call the next time I need PT. read more

I was referred to PEAK for my lower back pain and Khushi was my PT. Khushi was very great at assessing how I stand and sit and listening to all the details to help diagnose the cause of the pain. She would also adjust exercises and stretches according to my progress and how my back reacted. During in-person sessions, her massage skill was excellent. She also taught me how to do it myself at home. I had in-person sessions for 2-3 months and then switched to telehealth sessions after my back got better. Telehealth sessions were much better than I expected. Khushi was able to show me new exercises and correct my form with no problem. I could also show how my workstation is set up. After 6 months of PT, I no longer has pain, not even mild pain. It was a long and slow recovery, but Khushi was very patience and kept me encouraging. After all sessions with her, I have confident that I will be able to manage my back pain if it ever come back, and it won't be as severe as it had been. read more

This review is for their back office operations, not their physical therapists. All 4 members of my family have used their PT services and have had positive experience with the PT's. However, on the billing side, for 3 of 4 of us, they've consistently messed up, i.e. double-charging us for co-pays which were paid on the day of the visits, not applying payments to the right accounts, applying payments in an opaque manner, billing us 6+ months after a service was performed. Each time, the issues were regulated after we talked to their billing service but it takes time and effort on our side to gather the paperwork and then several back-and-forths with the billing service to understand what's going on. For an example of how convoluted this is, I had two visits one month apart (Nov. 4, Dec. 9) where they asked me to pay a $15 co-pay per visit. No problem, I pay them with a credit card both times. Some time later, they realize that my co-pay is actually $30 per visit. So then they apply my $15 payment from the Dec. 9 visit to the remaining balance on Nov. 4 in their accounting system without telling me. When their invoice arrives, I see that I owe $30 for the Dec. 9 visit. I compare this against my credit card statement and wonder why they didn't apply the $15 I paid on Dec. 9. So then I have to call the billing number to figure it out. Each PT treatment spans 4-5 visits over a few months, so you can imagine how confusing it all gets. This is hassle I would rather do without. read more

A year and a half ago, I was trying to train for a half marathon but wasn't able to run 15 miles per week without getting shin splints. I'd stop running and rest until I recovered, then start building up mileage even more slowly than before, only to have the injury return. After struggling with this on and off for months, I decided to go to PT.  I got an appointment with Michi, who did a thorough gait and strength analysis and prescribed some exercises for me. After a few months, I was finally able to break past 15 miles per week and run a half marathon pain-free. I kept training and finally, a month ago, I ran my first marathon.  It didn't happen overnight, and there were ups and downs along the way, but if I hadn't gone to physical therapy the shin splints would have kept me from even getting to the starting line of that race. If you're struggling with running injuries, stop reading reviews and go make an appointment! Michi was awesome to work with and she gave me new exercises all the time to keep things interesting. read more

"You spin me right round, baby Right round like a record, baby Right round round round" Receptionist did not complete the authorization paperwork when she said she would. Instead, she waited for two days, sending it out Friday afternoon. This caused me to have to call in to my insurance to discuss about it. I called in to my insurance. Next, my insurance decided to disapprove what had been already previously approved. I'm now in dispute with the insurance company about it. I was hoping for Peak PT to get this done but the lady did not get it done in time and when she did get it done, apparently my insurance company denied it. My insurance company again said I should have the PT place submit the request. I had one PT session for evaluation. I'm guessing I'm gonna be stuck with a $200 bill or something. read more

I made an appointment a week ago. I went in today and the receptionist said I had no appointment scheduled. I took time off work, I had to travel to their facility, and now I have to wait additional time to start my PT as I need to go somewhere else. My doc at PAMF also suggested PhysioFit and Taylor PT. Let's hope I have better luck with one of them. read more

Really difficult business to deal with because they don't answer their phone and don't call back. They also lose faxed orders from your Doctor. read more

Michi was an amazing physical therapist. I was referred to her for 6 months of PT after a shoulder surgery. Michi handled my recovery really well and made sure I hit my milestones throughout the recovery process. She's very friendly and takes time to ensure the exercises are being done the right way. Her calendar is usually pretty booked so I recommend booking appointments at least two weeks in advance. read more

I had back pain and a sprained ankle at the same time. I came here to get that addressed and I'm as good as new. I saw Michi and Cathleen and they both gave me exercises to loosen my back and strengthen my core muscles. They also examined my posture and gave me tips on how to stand straight but not hurt my back. For my ankle, they gave me exercises to strengthen my ankle such that I was running and playing basketball within 2 months. Whoever is addressing my insurance benefits is awesome too. No one from the office or insurance company has been asking me for more money or telling me services are denied, unlike another physical therapy office that I went to before that screwed up and I had to chase for my money. The only thing to complain about might be the photos on yelp. The photos don't do justice what the office looks like. I think the office moved to a larger office/area and the photos do not reflect the location, space, and equipment the office has to help and heal you. This is an excellent office to come get your therapy and recover. read more

My experience with Peak Physical Therapy was excellent. I was treated by the owner of Peak PT (Rich Lee) for an issue I had with my shoulder and the results were fantastic. After 6 sessions and about 6 weeks I regained my strength and full range of motion. Rich is very knowledgeable about human anatomy and knows how to treat someone. He is very attentive and careful with the treatment. He is an excellent coach and very resourceful with a number of exercises I had to do on my own at home. I highly recommend this PT Clinic. read more

I am sad to have to leave a negative review half a year after going to Peak Physical Therapy for many months. This review is purely aimed at the billing department of Peak Physical Therapy. Peak / WebPT didn't account for a payment I did and misaccounted for another payment, resulting in sending me bills beyond what I was due to pay. I didn't catch that right away and paid the extra bills as sent and hence paid too much. Due to the misaccounting, Peak PT is still sending me a bill with a balance, while in reality now they owe me money. In the beginning of September, I walked Ana Caranza through the transactions on the phone, and she confirmed she sees that in one of their systems, the payments are not reflected, while they are in another, and that she would send me a check if I can send her my bank statements reflecting my payments, which I did. This was technically unnecessary, because her bank also shows the same transactions, but I did it anyway. Still, instead of a reimbursement, I get further bills, and am getting ignored on email. I don't assume any malicious intent, but the handling of payments is severely broken. Just a warning to others that you might need to get ready to waste a ton of time on something that should be trivial. read more

I came here for post-op rehab (ACL surgery 4 weeks ago) because it was in my network & close by my house. I wasn't sure what I was getting into, but I'm so glad I found Rich! Besides being a friendly guy with a great sense of humor, he is really a great PT. He knows his stuff & explains things well (good communicator & patience = KEY when you are a healthcare professional). He tailors each exercise according to your progression level - if something is easy, he'll throw in something extra to push you. He tries something new each appointment to keep things interesting. So, if you want a PT who's detached from your condition & gives you the same regimen of standard ACL exercises each time, don't go to Rich. If you want someone who really gauges where you're at, & gives you exercises that will push you, make you stronger, & ultimately speed up your recovery, Rich is your guy. Because I'm moving back to the city I won't be going to Rich anymore. I'll admit, I'm a bit bummed that I won't have him as my PT anymore, & I hope I can find someone as good as him. He definitely made going to PT an enjoyable experience and I'd highly recommend him! read more

After I tore my labrum, I thought I would never recover fully. Thanks to 5 months of PT with Michi, I have made essentially a full recovery. Michi was so knowledgeable, helpful, and aware of exactly what I needed to do to recover speedily and with as little pain as possible. The rest of the Peak staff were always attentive and helped me with scheduling or rescheduling appointments whenever I needed it. Without Michi and Peak, I certainly would still be injured, and I'm super grateful now that I am able to weightlift again pain free! I would have happily done 5 more months at Peak if I hadn't gone to college! read more

I have had a back pain ever since I had my kids (4 years ago). I went to see Rich at Peak and he was able to accurately tell the location of the pain and provided me with exercises and instructions to get stronger. After a few months, the pain went away! I couldn't believe it. I had given up to the thought that I would live with the pain for the rest of my life. The second time I visited, I had a swollen ankle and a pulled knee ligament. Rich was again the savior in this situation. He was able to find the exact pain point and recommended some exercises. He put some strategic pressure on my ankle and by the next day the swelling was gone. In 3 days, my ankle was back to normal. I have recommended him to friends and family as well!!! read more

I posted that I felt "scammed" by their manager when she told me that all visits were covered by insurance but then slapped with $1000 bill. Since then the owner and I exchanged emails and the owner was understanding of the hardship due to Covid-19 and offered to pay what I can pay, and he removed the rest of the balance. That was kind of him and relieved that it won't affect our credit. For me, a good customer service is more important than the service itself. No business can produce a perfect service, or the product but a good care of the customer goes a long way. So I will change the rating based on the good act of the owner. read more

I came in to Peak Physical Therapy recovering from a car accident. Khushi was assigned to me as a physical therapist. She knows her stuff. She worked around my physical limitations and came up with set of exercises (strength and flexibility). She's young but she is like an encyclopedia. She personable, professional, and pleasant to work with. BTW: I very rarely give 5 star reviews. I view 5 stars as something that should be doled out rarely. Khushi is worthy of a five star review. read more

My physical therapist here is wonderful, but the front desk receptionist, Kirsten, has a snappy temper and is rude overall. It's a shame she's the first and last person a patient interacts with at the location. read more

Other the years I have had several surgeries the required different types of therapy and I recently had to have hand therapy after a sever fall the required a large cast on my left hand and one small one on the right finger of my right hand. When it was time to remove the large cast & thumb I was referred to Peak Physical Therapy by Palo Alto Foundation, Since it was close to my home in Mountain View instead of calling for appointments I drove to their office. I went to arrange appointments and imagine my surprised when I finished filling out all the paper work they asked me if I had time for an appointment that day. And I said YES, the sooner I can get started the sooner I'll better. They had an appointment after a therapist within minutes of her last patient. Needless to say their appointment system is work excellently and there has never been a wait time. Which I consider excellent patient service. My therapist, Mirianne Charette., OTR/L., CHT is extremely knowledgeable and can preform her talents working on one or two patients at the same time. She works her program on each patient very easily and each patient's therapy is completed on time. Which is again excellent patient service. I highly recommend Mirianne for any hand therapy you may find necessary. You will not be disappointed. Fran Peterson Mountain View, CA read more

Boo... The therapy room itself is small and accomodates 2 patients at a time. They double book patients with one therapist. or overlap appoinments in the name of accomodating patients and hence the therepist attention is always divided. This distracts the therapist in the middle of massages or treatment which is very annoying. They are not upfront with this model of overlapping patients even when you make appointments. I totally did not sign up for this and am very unhappy with the management. Nothing against the therapist... Lauri and Mary Ann are both good therapist - make sure u request for a 1-1 when making appointments. read more

Rich is a great guy, very nice and talkative. He can explain all sorts of stuff to you about your body - if you ask. But he mostly enjoys working with you. Remember, physical therapy can only give you an instruction what you need to do - you really have to do all the work yourself! Now if you get a PT prescription, it is always to address a specific condition. The greatest service Rich did for me was look at my whole body and posture, instead of just the part that was hurting. He told me what was fundamentally wrong with my posture, and gave me some recommendations which truly changed my life. That is really the greatest service one can expect. Thank you Rich! read more

Went for the first time. Very impressed. he asked questions that i would never have thought about. He did a great job adjusting my wrist. He gave me some great excersise to do and explained it very well. read more

tl;dr - Highly recommended, I feel very fortunate to have Peak Physical fitness so close to my home. Details - I've been visiting Peak Physical therapy about once a week for several months now to help rehab from running-related achilles tendonitis. I've been delighted with the care from both PTs I've been working with, Michi and Shella. They are both very helpful, inquisitive, patient, friendly, caring, and knowledgeable. They took time to understand my athletic background, the nature of my injury, the goals I had for rehab, and provided a very good mix of therapy during the visits (mobility/stretching, strength/endurance, stability, and soft tissue treatment) as well as recommended exercises and stretching between sessions. They are are great at checking in at the start of each appointment to see how you're doing, and were flexible in accommodating some weeks my soreness was worse than others at adjusting the treatments and recommendations. As a 40-something office worker, I just don't heal like I used to and it's been so helpful to have PTs who help balance my eagerness to get back to training as usual with appropriate patience and counsel to avoid over-aggressive plans which can lead to re-injury and further setbacks. Michi is a distance runner herself and she offered to do a gait analysis for me. After video recording me running on the treadmill, she offered some excellent advice on improving my gait, as well as some drills I can do to help reduce the wear and tear on my calves and achilles as I train. I've also had nothing but polite and pleasant interactions with Kirsten at the front desk. read more

The staff here at Peak's are awesome. I came into Peak on my doctors recommendation and I couldn't be any happier. I enjoyed this therapy team. They always made my day and after a four month period of physical therapy my body feels better and less tense. Plus the exercises that my PT sugguested worked very well. Just like my doctor, I highley recommend this place. But if you don't believe me come and try it yourself I promise you won't regraded it. read more

My recovery was going slowly (from extreme rotator cuff surgery) so I switched PT to Peak. I credit them with my complete recovery. They really knew what was going on inside my shoulder and more importantly, what exercises would strength it properly. I now have complete range of motion and am at full strength. I believe they knew more about rehab than the surgeon. I had eight months available to watch them do their magic. Lots of knee surgery folks seemed to be very happy with their PT as well. read more

Erin Rainville is great! I have had several soft tissue injuries and muscle sprains over the past couple of years. One injury was a hip and groin injury from a slip and fall while an ankle sprain and a torn hamstring were from 25+ mile bicycle-related injuries. The deep tissue massage assisted with the healing process and the exercise homework kept me on target for the next bike ride! Erin ensured that I was performing the exercises correctly and in proper form. Erin's friendly manner and positive attitude helped me to remain positive and determined to reach my healing and fitness goals. read more

Jennifer is a wonderful PT. She helped me right after I had surgery on my hip for labral repair. She was really gentle and also went out of her way to make sure I was doing the right things for my hip. For example, she brought in her own scale to help me determine how much weight I could put on my leg. Even though she knew I would only be seeing her for 2 weeks, she still did a great job. She is very friendly and knowledgable. read more

Had the worst back pain since 2009. Unable to do my daily activities. Was in Texas and showed there to one PT who had 18 years of experience. After couple of sessions and after spending hours on his exercises no relief. Not even 10%. Came back to CA and my manager and colleague recommended Richard lee in 2011. Never thought this would happen so fast but just after couple of visits my pain was 90% gone. He presses my back and relieves the hardened muscles. My previous PT never did any sort of this. He just used to give some printouts of the exercise. What Rich did? Listened to the history of how the pain started in detail and carefully Spent enough time relaxing my muscles, showed me the perfect exercises that would relieve and treat my pain. Listed things to do and things to avoid. Spent sufficient time and not in a hurry like others in other locations Now my pain is 99% gone but I still visit Rich once a year. That too when its my mistake, when I lift some heavy weight the pain comes back and to visit him. Please do the exercise what the physio says without fail and in the same amount of batches. If they said to do 3 batches of 10 each, follow it and the pain goes away faster. Things I would recommend Peak Therapy are, patients should be getting some reminder calls or emails for the appointments. I have recommended Rich to my other colleagues and friends who are suffering from back pain. As other users mentioned never had problem with the receptionist's and my bills. read more

The folks at Peak know their stuff & have a great manner w/ the patients. I had far better results than I expected, thanks to Garrett's knowledge, careful evaluation, and thorough treatment plan. I developed PFPS half-way through training for my fist marathon, and after seeing a Sports med specialist at my Dr, was referred by them to Peak. Garrett did a careful eval and suggested a theory explaining the root cause of the injury and came up with a treatment plan addressing both the result and the underlying root cause. Both worked great, and last weekend I successfully ran the race. When the injury occurred and did not improve after a week and a half of self-treatment I had given up. I don't think it would have happened w/out Garrett. And the entire staff there seems top-notch. If you need PT for any reason, this is a great place to go. read more

Rich is fantastic and efficient. He worked with me and explained what I needed to do so easily. I have had lots of PT and this is the best read more

Peak was recommended to me and I phoned for an appointment, only got a message machine, and they never phoned me back. On checking a few days later, they had no record of the call. They seem very disorganized, or at least the receptionist is. I hear the therapists are very good. I went elsewhere. read more

It's been about 2 years since my last knee surgery and I'm about back to normal thanks to Rich, my awesome PT. He knows what he's doing and explains things in my language. Most of all I like the way he customizes specific exercises to strengthen my knee and bring back the flexibility it once had. You deal directly with him and not with any assistants. He has flexible hours to fit into my crazy schedule. Doing physical therapy is not fun, but having Rich as my PT made it more enjoyable with his outgoing personality and witty humor. He's my GO TO guy. read more