Nibha Kumbhani did a fantastic job of fixing an issue with my knee that my GP didn't even bother to examine or diagnose. It took a few weeks of regular visits to Proactive PT, but I haven't felt any pain or experienced the issue at all since completing my treatments. The office is well appointed, the staff is professional, and I'd have no issues coming back if I was in need of physical therapy. read more

Pro Active Physical Therapy is a small clinic in Sunnyvale, and one big plus is that they take insurance, which is harder to find at other clinics on the Peninsula. Intake scheduling was easy, though you can't book or cancel future sessions through the portal. You have to call, but they're responsive on the phone. The space is small, with only 2-3 patients there at a time. Appointments are 30 minutes, done in curtained bed areas, and focused on manual therapy. I worked with Jay (aide) and Jannie (PT) and enjoyed working with both of them. One thing worth mentioning, not as a criticism, is that most of my sessions were with a PT aide rather than the PT directly, who mainly handled assessments. This isn't necessarily a bad thing, and I think it might be common in clinic settings? but it did leave me wondering how comprehensive my treatment was. I also had trouble getting clarity on specialty services. I understand there are some inherent limitations there, but I think the clinic could set clearer expectations upfront for patients considering that route. Overall clinic model wasn't the right fit for me. I completed 15 visits and gave it a real try, but I needed more structured guidance and supervision while doing my PT exercises to make sure I was doing them correctly. That kind of structure has helped me make faster progress in the past. Manual therapy may work well for some people, but it didn't meet my needs. read more

I visited this therapy place for my shoulder/arm and the neck pain on the same side. The therapists are NOT doctors. They should not call themselves Dr. xyzzy etc. After the expensive initial evaluation, the therapist said that the neck pain is coming from the shoulder!! My Primary Care Physician, without even looking at it said that these are 2 separate issues!! After the 3rd therapy my pain aggravated so much that I have even difficulty putting on clothes now. All are not simple muscles problems, some are tricky and need to treated accordingly and need more knowledge. I went to the therapist because I was in pain and I wanted to let them know that I am in pain and where and how much. Instead of listening to me with empathy, the therapist was rude to me. Even she answered one of my question saying, this is the last time I will explain, when she never explained that before. Ideally it is their due diligence to explain the treatment or any pain points we bring up. I literally felt that I am paying her to get insulted!! The staff is rude as well. They think only we need them, and it is our problem and they don't care. The therapist even pulled down the Medical Doctor Residents for their knowledge without even knowing about them!!!! The doctors go to school for 11+ years and to put them down is pure arrogance!! My strong recommendation to anyone having shoulder pain, please see the Orthopedic surgeon/doctor first. AND do not let ANY therapist do massage or any other treatment on that area except let them show you exercise or ask your Orthopedic doctor for the alternative treatments. The muscles/tissues in this area are very sensitive and should be respected and treated accordingly. read more

I recently visited this place to get help with my shoulder and hand pain. Dr. Nupur conducted the initial appointment and then transferred my case to another therapist who didn't even know what Dr. Nupur's diagnosis was. She literally redid the assessment and gave me therapy which on the surface helped me, but after getting home, it resulted in more pain with numbness in my whole arm. For my next appointment, I requested to be seen by Dr. Nupur, but she refused to see me. When I asked when she was available, the rude staff said I had to get treated by the other doctor because Dr. Nupur had transferred my case. Dr. Nupur is skilled, but not everyone on her team is, and it is very unprofessional of Dr. Nupur to not even see her own patient when requested for a valid reason. Now I have to find another therapist, with more numbness now present in my whole arm.​​​​​​​​​​​​​​​​ read more

I had a good experience here overall. The doctor did a good job explaining what might be causing the issues I came in for. They went over my background and were careful in making sure I understood everything. The nurse was kind and made things feel less stressful. It's nice to feel heard instead of just being told what to do. The wait time wasn't too long and the visit felt pretty efficient without being cold. read more

I visited Pro-Active Physical Therapy for knee pain (mostly because it was the first appointment I can get). Pros: Staff was kind and easy to work with Cons: Therapist was not knowledgeable about my condition. They were looking up exercises using their online platform as they did not have much else to give. I visited another physical therapy center that has done wonders as they have more knowledge on the injury. I also was not a fan of how sessions are 30 minutes, with 15 out of those 30 minutes being the electric stimulation machine. I have been to other places that use the full 30 minute session and will add on an extra 10/15 minutes for the electric stimulation at the end. read more

Nupur was very knowledgeable during my initial evaluation for hip issues. My regular sessions to follow up were then with Hima, another knowledgeable and kind therapist who was able to adjust any treatments as necessary as I began to make progress. read more

Nupur worked with me on my lower back issues I developed during the 3rd trimester of my pregnancy. She provided in person care and gave me at home tools and rehab exercises to ease discomfort. This helped significantly through my birth process as well. read more

I have been under Nupur's care for the last 6+ months for a very severe case of frozen shoulder. Nupur was my PT pre and post surgery. She is the extremely knowledgeable and best at the PT-craft. I was referred to her by a friend and so glad that I was under her care. She will continue to my PT for when the need arises. read more

Some PT people are good. Skip Megan, one with attitude. If you change PT people, they don't give appointment read more

best PT I have ever been, changed my life! Love Nupur for her professionalism and Vandana has been very helpful. I got a serious low back pain and after a thorough exam, they found my left leg was much weaker than my right leg because my lower back was having severe inflammation. Similarly, I was having wrist pain and they found that the muscles near my elbow were having inflammation so my wrist was over compensating and having the pain. You need the expert to find the root cause. Not to mention that they are having full support with exercises that you can practice and strengthen your muscles at home. You know fixing the pain is temporary, but for long-term wellness, you still need to have stronger muscle. Now I have graduated and headed to the gym. I am far from having those pains and inflammation anymore. read more

Nupur has done an excellent job so far! From the beginning, she's been very thorough and attentive- Explaining the diagnosis and treatment meticulously. Overall my experience has been great and the staff is really nice too! read more

Ritu is a wonderful physical therapist and I would highly recommend her to anyone. The team at Proactive are all very friendly and nice which makes the visits enjoyable and comfortable. Ritu is very thorough and pays attention to the details, which I really appreciate, and she has a very professional and highly skilled deep tissue massaging technique that is incredibly helpful and makes my injury feel better during my visits. The technique she uses is so helpful that I wish the sessions could be longer. I feel like she truly cares for her patients, which is a gem of a quality that is rare to find. In addition to her caring personality and skilled massages, I really appreciate how she demonstrates new exercises to me and observes if I am doing them correctly. I have been working with her for a few months now and still have a while to go in terms of recovery, so I will update this review at the end of my visits. I hope that in the next 2 months I will be able to get back to running and other sports pain-free. read more

Nupur did a thorough evaluation for my complicated case with existing lumbar spinal stenosis and retained pregnancy belly. Under her care, I recovered in less than 3months. Today I'm able to successfully do all my daily tasks with no issues and not needing further PT sessions. I'm really blessed to have found her. And I had been seeing many PTs from like 5years with little help as the low back pain was so recurrent every few months once I stopped the PT. Finally it was Nupur and her team who did an excellent job in relieving me out of pain and putting in strength within me! Highly recommend this place for low back pain and postpartum pelvic floor physical therapy! read more

After my delivery, I had severe plantar fasciitis and heel spur. No physical therapy or chiropractor helped. Found this place online , it's pretty far for me but I still went ahead for postpartum rehabilitation. Went to this place for 6 months, what started off with postpartum rehabilitation moved into working on my neck and shoulder region and then eventually went back again for my plantar. The one person I closely worked with was Ritu. She is so soft, courteous and extremely amazing when it comes to teaching me the exercises. I used to look forward to each session as her massage therapy helped release knots in my body! Extremely patient and helpful and is always ready to listen to all your ailments and provide the right solution. Pro Active will definitely be my go to place and Ritu will always be my go to person for physical therapy! Without her help and guidance, my conditions would have definitely not improved. Many thanks to pro active and Ritu in particular! read more

I come to Pro-active Physical Therapy for caring my right shoulder pain due to Calcific tendonitis, my shoulder movement recover steady fast from 50% to 90% just in few weeks! PT Mrs. Oza is very knowledgeable to create treatment and exercise plan for my shoulder plus the guidance from PT Ankita. Pro-active is my choice for PT in the future. read more

I went to proactive physical therapy with neck, shoulder and arm pain and tingling. Nupur quickly confirmed my suspicion that it is a pinched nerve and put together a plan that will alleviate the pain and strengthen other muscles so that the trapezius muscle doesn't strain too much. She has more than 30 years of experience, and she knows exactly what muscle does what in each scenario. When I had a setback in the plan and aggravated the muscle while doing some weights, she was able to reverse that issue and I continued on the plan. Ankita, who assists the therapist is also very easy to work with and helped me a lot. Due to the expertise and care from Nupur and team, I am able to resolve the issue and be better than before the problem even started. I highly recommend them for your physical therapy needs. read more

I got a response immediately where as I called other companies and they didn't call me back for another week. I was already getting my PT at this place before other companies called me. read more

worked with therapist Ruti on the postpartum recovery and lower back / neck stiff issue. Ruti is very nice and patient about. my questions. I am happy with the service. read more

PT Ritu is very knowledgeable and supportive. I know where to go if I ever need a PT again.

This place double-books patients as a matter of course. They say it is a half hour appointment, but only 15 minutes are allotted for the PT to see each patient. For the other 15 minutes, the patient lies unattended under a heat pack, e-stim, or similar. I've been to 7 different PT clinics, and nowhere else do they use modalities to replace time with the PT. I have also never seen another clinic where the PT is trying to treat 2 or 3 patients at the same time. It is extremely rude, and there is no way to build rapport or trust if the PT leaves no space for the patient to talk because they are always running off to see their other patient as soon as they give an instruction. I thought Nupur was smart in tracing my elbow problem to my back until I realized that she gives all her patients the same exercises. Upper body problem: back strengthening. Lower body problem: hip strengthening. No wonder she cut me off while I was telling my story during my intake. She just wanted to know if the pain was above or below my waist. It's also why she never asked about how I was doing or how my body had felt after the last session. It wouldn't have changed the treatment plan one iota. I specifically requested an appointment with Nupur, because my friend (who has never been to another PT) recommended her. When I got there, a woman who I knew was not Nupur because I had happened to look at her picture on the website, started to interview me without introducing herself. When I insisted that I wanted to see the person I had made the appointment with, it was made clear that I was being a nuisance. I had to wait until the 15 minutes allotted to the other patient were up, at which point Nupur came in and (again with no introduction), demanded, and I quote, "So what's wrong with you?" I didn't feel comfortable when Nupur worked on me. A lot of PTs have treated me, and often it hurt, but it never felt like anybody else was trying to wrench my arm off. She didn't care when I tried to tell her it hurt in the wrong kind of way. She also got impatient very quickly. During the first half of each appointment, I was left alone behind a curtain with e-stim on without a bell or anybody in sight (at other places I've had a bell). When the e-stim started feeling like it was stabbing me, I endured it for a while because I felt very awkward yelling out in a room with other patients. When I complained after several visits that the estim always ended up with pain, their solution was for me to just have a heating pad (which I can do at home) rather than having somebody stay with me to adjust the e-stim. I also didn't appreciate them using some kind of Bengay on me without me knowing until I was driving away and felt a weird heat sensation. Again, I've had PT massage at plenty of other places and they all used a neutral gel. In summary, if you have any self respect, go elsewhere. There's tons of PT clinics nearby that suck less. read more

I had a long-standing groin injury that was not being treated anywhere I went for over 2 years. This had led to severe pain in my lower back, knees, and shoulder since I was overcompensating. My primary care doctor recommended me to this PT clinic. Nupur did an excellent job diagnosing the issue and did soft tissue massages, chiropractic adjustments, and also prescribed a home exercise program. Within 3 months, I am fully functional again and continuing to build up strength. I totally recommend Nupur for her knowledge and expertise. There are certain issues with equipment and processes they follow which they can improve, but when they are able to achieve a great result in chronic cases such as mine. I am willing to overlook some of them. read more

One of the worst experiences while working with the administrative staff - Ame Molina. She is exceptionally rude. They have gone ahead and charged my HSA account for 3 visits without even asking/notifying me. They even charged me in Jan 2024 when I never even visited them post mid December. When I called to get an explanation of the charges, I am given an email address (gmail based). I am told they don't have the contact number of their own billing department and I need to email to a gmail address to ask for explanation or even request for a phone number. What kind of scam is this? read more

Nupur has been a great family friend of ours for years, and after dislocating my knee cap and not getting properly treated for over 8 months, I went to see her to get evaluated at her clinic in Sunnyvale. Right away, she was able to assess pretty much exactly what my issue was and the type of treatment I would need to move forward with over the next several weeks. She was transparent, educational, and above all, extremely empathetic. I had seen 2 physical therapists and 2 orthopedic doctors the months prior to seeing Nupur, and I was just told to get MRI's and do some aimless exercises that I didn't understand. Nupur uses the power of touch and very strategic therapeutic massage to loosen the correct muscles in order to maximize the effectiveness of my therapy exercises. After my first appointment back in January, I already started feeling so much better after experiencing months of chronic pain. Nupur set up a very regimented approach for how we would go about my therapy, and was extremely transparent about WHY these things were necessary. We started with my core and glutes to relieve my body's overcompensation for so long, then localized muscle building in my knee, stability and balance, and we are now getting in to cardio/ overall strength. I've regressed a bit with my progress since sitting so much at home due to coronavirus, but she was really encouraging about getting back into a routine and eventually where I want to be. Overall, this is super super quality care and I honestly don't know what I would do without Nupur and her team. So thankful!!!!! read more

Do not go to this place. They are overbooked. Staff seeing multiple patients at the same time. They are too busy to take good care of you. read more

Dr Nupur quickly find my problem and helped me through my pain on shoulder. She is really experienced in identifying problems and giving relevant exercise to patient! read more

Nupur has been taking care of my PT needs for several years. She has subject matter expertise and determines what my body responds to well. She is operates is a high level of integrity and is clear and factual in her communication. I feel she cares for my well being. read more

I wish I had taken video of myself walking in the first time so I could compare it to today. What a difference. Nupur helped me get back to normal after a series of surgeries in 2020. When I started having trouble again in 2023 (largely due to slacking on the exercises she had prescribed), she remembered my history and has been able to help me again. I have recommended her to multiple friends and will continue to do so. read more

I have been getting help for my back issues from Dr.Nupur and her team and have had a great experience so far. She was able to promptly diagnose and treat my issues quick. Nupur and Ankita have provided best care , patiently explaining the issues and suggesting exercises and reviewing them multiple times with me. Scheduling and assistance from front desk person Aime has been smooth . Totally recommend ! read more

Struggled for 8 months with a terrible shoulder issue that caused nerve sensitivity and uneasiness around my neck region making it super hard to work. I live in San Diego and tried everything possible (PT, X-rays, MRI's and cortisone shots) with little to no improvement. So I decided to travel up to the Bay Area and meet Dr. Nupur who treated me for a pinched nerve back in 2013. After 3-4 weeks of regular treatments and performing in-home strengthening I see a drastic improvement and feel in a much better spot. I still have a bit more to go but I feel confident I'm getting there. She was quickly able to get to the root cause of my issue and get me on a fast track plan as I had to travel back to San Diego. Thanks Dr. Nupur for all you do. Much appreciated. read more

Pathetic! Pathetic! PAthetic! Initially I was very impressed with the confidence Nupur showed. Me and my husband both joined proactive.. I have been suffering from upper right shoulder and upper back pain since 2 years now and hence we joined her.. we kept on using my no. Of therapies as suggested by her. Sometimes 3times a week. One day she would motivate, other day she would just leave the hand.. She used to make assumptions on my improvement and used to declare improvements even if I was in pain! If you say that u dont see improvement, she gets irritated about it. She replies that I dont need this.She gave us two stretches and two strengthing exercises. That too after almost 15 therapies. She kept on using my number of therapies for an year and still no fucking improvement.she used all 24 of them.I was stuck with the pain and zero therapies in hand. In between I got ankle injury as well, I went to her with prescrit.she agreed that she will take ankle sessions as well but at the end, she jus left my hand without doing any therapies for my ankle. She did the same to my husband and abruptly asked him to not to come from tomorrow stating that my husband doing good now. But my husband was still in pain.When u ask her that even my neck is paining alond with shoulder, she would say that she will only treat one thing at a time even though neck and shoulder are connected. Even she jus backed out abruptly related to the back pain.. she made us buy all the things available in her therapy center. None helped us. She jus left hand after getting all the amount paid as she got to know that things are taking time to improve. I have not seen such a pathetic therapist who jus abruptly leave the treament and upon asking for further steps, she answers- "will see next year".. what the fuck is that horrible answer.. will I sit with pain for this year.really disappointed and wont refer anyone here.. Worst therapist ever. I went to another therapist and she helped alot. Gave exercises in just one week. Showed all the concepts and proper sessions.On the other hand, Nupur just made the money. It was more about money.I feel so stupid to trust her. read more

Don't ever go to this place!! Summary: Horrible physiotherapy center with useless staff. I am giving one star because there is no option to give zero or negative stars. Guys please watch out for other negative reviews. Don't ever go to this place by falling for the positive reviews, looks like they are all fake. After going there for a couple of times I have realized that the negative reviews are actually 100% true, this place indeed is horrible! I had the worst experience with this place. These guys are just here for cheating and making money. None of the staff has any idea what they are doing. Neither the receptionist nor the physiotherapist. Receptionist: Lisa has no idea about the billing and gives wrong information on how much you will be charged. She will give you wrong information on your billing and all so that you fall in trap for their service. She will charge you something per session and then later on ask for more money by blaming your insurance. Even after i made the payment for every session, she cancelled my future appointment because they had some made up billing issues (lame reason to ask for extra money). She even lied that no appointments are available for the week coz I refused to give them extra money. Physiotherapist: Nupur O. is a mannerless human being. She claims to be a doctor but it seems that she has no idea about what a doctor does other than making money. She used harsh language like "you are terrible patient" and when you complaint, she said "you are barking in front of wrong person". Who uses this kind of a language?? She is the worst doctor I have ever met. Initially i thought that she knows her job really well and will help me get through my shoulder surgery. She made my pain even worse, instead of focusing on my shoulder, she was focusing only on my back. To make it worse, she also told me some stupid exercises which started giving me neck pain. In the follow-up session she said that we will work on the neck pain in the next sessions... phew creating new problems so that the patient are always tied up. She just wants her patients to come there forever so that she can keep printing money. Note for Nupur: Before calling yourself a doctor, I hope you can learn soon that doctor's main job is to help patient and not just to make money. A pro tip: learn some manners on how to speak, it will help you either ways whether you become a actual doctor or continue your cheating business. read more

I came to Pro Active Physical Therapy after developing some knee pain from running. Nupur identified the various causes of the knee pain, treated the appropriate muscles during appointments, and crafted a customized personal exercise/strength training plan based on my weekly progress. Several weeks later I was able to go running again and my knees feel fine now. read more

Truly wonderful service. Simple exercises but powerful and they guide you back into your fitness routine.

My shoulders were injured 20 years ago while lifting weights wrong. I developed frozen shoulder(s) over time. I found Pro-Active Physical Therapy in Sunnyvale online and went there. I was assigned to Physical Therapist Ritu. After some time she got my shoulders working very well. My shoulders now feel "alive", stronger and their range of motion is fully restored. If you have similar painful shoulder issues or know someone who does, I hghly recommend Ritu. Bruce read more

Too bad in every perspective. This place is dirty. Lots of dust on their bed. Nurses are overbooked and will treat 3 people all at once. Don't go. read more

Have seen Ritu for my upper trap strain, she is helping me get back to work. Thanks Ritu!

When my in-network PT couldn't take me as a new patient for 12 weeks, I called Pro Active and was seen the very next week!! I met Nupur for pelvic floor dysfunction 6 weeks postpartum with my second baby. She taught me a lot about body mechanics, helped me strengthen ALL my muscle groups, and helped me stabilize my walk & posture. After 8 weeks of working with Nupur, my entire core now feels stronger than it did before my first pregnancy!! Nupur takes the time to listen to your issues & points of pain and creates a custom care routine to help your body heal and be at its best. I highly recommend Nupur and her team at Pro Active!! read more

I used Pro-Active after knee surgery. I used their services for 5 weeks with varied results. I was trying to improve my range of motion and trying to get back on track for running. I'm horrible with names, but the main therapist was helpful and good to me. I visited with her for two weeks with decent results before she went on vacation to India for three weeks. I was then transferred over to the owner of this practice. The owner told me that the running I was doing was hurting my recovery time. She told me to stop running for two weeks and continue to come in two times a week and keep on the stretches and I'll be better than ever. After 4 weeks I still was not where I needed to be even after not running and stretching. The owner was pushing on my knee to try to gain range and she went way too far! After being man handled ( she forced my knee way beyond what was needed) , my knee recovery went backwards and I lost a bunch of range . She was showing an intern around the office when she was explaining about the patients and came to me " This patient was doing good, but he has lost a bit of range because he started running again too soon". That was far from the truth as I hadn't done anything more that spent a whole lot of time and energy at this facility and got horrible results. To be blamed for the pain that was caused by this physical therapist was beyond upsetting. I lost all faith in the ability in their service and ethics. I discontinued their service immediately. Fast forward a month later after being on my own rehabilitation program: I am doing so much better and just raced a 5k with better results than ever. I feel silly for wasting time, money and energy with Pro-Active for as long as I did! read more

I was diagnosed with Pubic Symphysis dysfunction, 3 months after delivering my baby. The pain was so severe that I thought I will never be able to walk properly. My pain was a 9 out of 10. I consider myself lucky that I met Nupur. In 2 months of therapy , I recovered so much. She gave me the confidence that I can get better. I still do my stretches once in a while when the pain returns. Just listen to her and follow her suggestions and you will definitely see the improvement. The whole staff is very friendly and it's easy to get appointments. read more