A few years ago I called them to ask some questions and got a helpful CSR (though I didn't end up buying). Today I was on their website looking at an AC Adapter. One said "Open Source" and I wasn't sure what that meant. Meanwhile I had moved on to another tab but heard a sound which was PC Nation inviting me to chat. It said, "We are here to help!" So I entered the simple question asking what "Open Source" means in the description for an AC Adapter. In the course of ten minutes, all I got was (after about four minutes) "transferred to Kevin Wood," then "transferred to John Cronin" then a "Read" checkmark, followed moments later by "John Cronin has closed the chat." So I guess maybe John read it and dismissed it because he deemed it too dumb a question to waste his time on? Or because it wouldn't get him any institutional/government business (IIRC his title had those words). Or, since it was 20 minutes until closing, he was in a hurry to get out? Or Is this some sort of game to insult people? I doubt it could have been a tech glitch given the notice that my question had been read. I gave two stars because one chat insult isn't enough to entirely dismiss a company on. But it doesn't make me anxious to go there or order from them. read more

I've had to file a fraud complaint with my credit card company to get my money back as PCNation has stopped correspondence despite the fact I NEVER RECEIVED THE PACKAGE. read more

PCNation - Electronics Near Me - Northfield, Illinois

Ordered a $600.00 printer; lo and behold, old printer started working, don't need the new one. No cancellation options on their website. Receive the printer, so go to website, where they have my order. Charge is 15% or $90.00 on my order. I criticize them - Amazon wouldn't charge such a massive re-stocking fee. But, when I click to go ahead and return, I get: "This page isn't working www.pcnation.com is currently unable to handle this request. HTTP ERROR 500. Wish I would have looked at these reviews. OH, and before I decided to cancel I got a call from a really nice salesman trying to sell me supplies for my later uneeded printer. So, agressive on sales, regressive on returns. They're trash as far as I'm concerned. read more

False advertisement. Do not order from them. They will call you a few days later asking for more money to release the product. Scam artist. read more

Made a purchase on their site. Get a voicemail the next day that I need to contact them back or they will cancel my order. Called them back and they stated I needed to wire them the money for the order or they will cancel the order. Told them I'm not wiring them the money it's already pending on my credit card. They cancelled my order. read more

I will NEVER purchase anything from PCnation again!! I made the mistake of purchasing a network switch from PC Nation and unfortunately, I needed to return it. After 4 days I received an RMA with the incorrect serial number. After pointing this out to Anthony P in the Returns department he asked me to hold off on shipping it back until he contacted the manufacturer. After 3 more days, I contact him and my sale rep. Caroline but never heard back. I waited a few more days and contacted them again but did not hear back. I emailed the PCnation customer server and Anthony and Caroline again but still nothing. After calling customer service I was told the rep could not look into it and I needed to contact my sales rep. and they forwarded my call to Caroline. After 8 minutes of hold music, no one got back on the line and there was no voice mail option. Will NEVER purchase anything from PCnation again. read more

Returning an item is very expensive! Telephone customer service is non-existing even though the # is listed on their website, all communication is a slow reply only by e-mail or chat. PCNation strict Return Instructions are: 1)You pay all the returning fees, you pay 15% of the purchased package item. 2)Ship the item back with UPS or FEDEX only, it does not allow post office service. 3)You must meet the DUE DATE return or else it will expire. PCNation delivery service is NOT FAIR to their clients. Their packages deliveries are sent from the original manufactory box BUT when you return the item to PCNation, they demand HIGH-QUALITY DOUBLE package $$, bubble wrap $$ standards. read more

Do not buy expensive products from Pcnation online if you live in a high rise without front desk. PCnation refuses to remove the direct signature request and Fedex never calls me to sign and pick up the packages. The service of this place is horrible. A customer service person randomly started arguing with me after I stated the problem with delivery. He said "you are lucky that we are still working and fedex will try delivering again" or "sure if you are willing to sign a waiver to assume all responsibilities of package damage" and 100 other things. That person on phone was unbelievably self-centered and arrogant. I don't know how he passes the criterion to work on sales or customer service. Also note that returns are NOT free. I will try to get a full refund since I've never even seen the products I ordered. However, if I directly process the return online, there is this tiny font line, saying that you are willing to pay $15 or 15% "returning fee", whichever is greater. Whoa. This website is probably a scam. read more

Do yourself a favor and buy your computer pieces from Amazon, they ship fast and will refund within hours if needed. I bought a pack of memory RAM from PC Nation because they seemed cheaper than other places. I read the bad reviews about the store but I ordered from them anyway. Unfortunately I had to return my order and it took FOREVER for them to send me a shipping label. Then I had to wait almost one month to receive my money back minus their restocking fee. Horrible costumer service. 1 star is the lowest I can put read more

Bought a backrest which did not feel comfortable. Went to return it with all packaging as PC Nation requested and discovered I pay return costs. UPs/Fedex/USPS would charge as much as the backrest. UPS said contact the shipper as their rate is half what I was being charged. Pc Nation said that they could not provide a return label even if I paid for it! Wow! Customer non service at its best! Another reason to buy from Amazon and not these folks. Stay away! read more

We normally source these rack mounted ac units through a different supplier but they did not have any inventory and of course we had an urgent need. Was able to find them at PC Nation and they were able to get them to us quickly and did a great job communicating with us during the entire process. Will definitely use them again. read more

Ordered on Apr 16 from your EBay store. I have had no response to any of my emails and still don't have the product. Please respond!! annamassie1 read more

BEWARE - SCAM SITE! I never received my order and e-mails go unanswered. Now I'm out $500 and have to dispute the credit card charge.

(23/25ppm) 120V (E/F/P/S) on 12/19/2014. It was charged to my card. I just received an automatic reply when order was submitted. After 5 days I was concerned about my order, so I called PCNation in regards of my order. I was told that my order was canceled but my money never was return to my account. The just said that the printer is not available anymore. THIS IS A VERY BAD WEBSITE SERVICE. THINK TWICE IF YOU ARE GOING TO PLACE AN ORDER read more

I ordered a mother board from them over two week ago and when I turned out to be bad I contacted them. After a week with no response I called them and I am still calling them to get it returned. This has to be the worst experience I have had with buying something on line. I recently had a bad power supply I purchased from Newegg and I had it fixed in 5 minutes and it was in the mail the next day and I had my refund two days later. The only thing I can get out of PCnation is the supplier is reviewing mu request. What my contract is with them mot the supplier To make it short these guys suck like and old whore. read more

Amazing pricing, service, and product knowledge. Great "can do" attitude and personal follow up. It's rare to experience excellent customer service these days or even find a company that does more than just pretend to care. PCNation is both. I think you can tell a lot about the quality of a company by the way it deals with customer challenges. I recently purchase a top of the line notebook for my son for college, but the unit was DOA. Basically your worst case scenario for an online purchase on a deadline. PCNation stepped up to the plate and ensured the new purchase and simultaneous return was facilitated professionally. Their well documented return policies were followed without surprise. Their return team provided personal follow up throughout the process. I feel like they took the risk out of a long distance purchase. With many online purchase you have to worry about what's not being said. You place an order only to find out it's on back order. You try to return a defective item only to find out you have to deal directly with a manufacturer. Etc. These days the customer has to assume that what a company claims is not the entire truth. With PCNation the standard is simply excellence so you don't have to worry about what's in the fine print. read more

I chose free ground shipping but it arrived the next day 2000 miles by FedEx air! I will buy from them again when I need something they sell. :) Best price and in stock too! Thank you PCNation read more

***This review pertains to the photo rental and sales department of PCNation. I have been using PCNation since the spring for nearly all of my photo rental needs. Even though their on-hand stock is somewhat limited, they do everything in their power to get you what you require for your shoot. I typically have only needed lenses, but recently I had to have a backdrop and stands for a shoot I was working on. Herb brought in his own equipment for me to rent. That's better than great customer service. Way above and beyond. I've known Herb since he worked at Calumet in Chicago and he has continued his excellent way of doing business with customers here at PCNation. Rick has been excellent with helping out as well. He's the other half of the photo department there. His knowledge and resourcefulness is not lost on me, who often calls last minute for odd requests. I would certainly without question, 100%, unequivocally recommend PCNation for photo gear rental and purchases. They will price match, know their equipment and are eager to help. Their showroom is laid out attractively and easy to shop. read more

I may adjust this review after I receive the item, maybe not if there are other problems. I ordered a computer on Sunday and with their 2-3 day shipping, I was expecting it Wednesday, (tomorrow) which is the main reason I ordered from them. It isn't going to happen. I used a credit card with Paypal and they have a verification process for first time users so, don't expect your first order in 2-3 days if you are a first time customer. Had I known I would have purchased somewhere else.. Update: Received computer on 6th business day. Guaranteed 2-3 delivery appears to be a come on for a new customer. They say after the first order, they don't delay shipping. read more

Received a Cyber Power Surge Protector/Stand By Power Battery. Cost $700.00 (a large unit) Never worked once. Called Cyber Power and they told me to contact PCNation for a refund. When I finally got through by email (they never answer their phones) I was told that they would do nothing because it had been over 30 days since I received the product. Even though I never used it and it never worked. PC Nation is a SCAM! read more

I just went here today very polite and friendly. Not sure why all the negatives.

Deceptive advertising. Ordered Smart Home Mesh WiFi unit. Webpage showed two units as part of package. Only one unit showed up. There is a reason these people consistently get bad reviews. Best to avoid if reliable and reputable are thigs you value. read more

My $400 order never arrived. I work from home and was available to answer the door for any delivery that may have occurred. There was no delivery attempt at my residence. However... FEDEX did deliver it to SOMEBODY, as the package was signed for by a someone else at a different address. FEDEX claim is in processing but who knows what will happen there. This company is a nightmare to deal with as their support staff are impossible to get a hold of via email or phone. The one time I did get someone on the phone, I was told I would get a call back after some "research" was done...that hasn't happened. One would assume they insure their shipments and I would be due a refund, but as of right now I am out $400 with no status updates. My best last hope is my credit card approves the disputed charge and never deal with these people again. read more

I ordered an M.2 drive from PCNation on March 27 and canceled it the same day before it was shipped from their Carol Stream, IL warehouse March 29 at 12:00AM. According to FedEx tracking, it was returned to the same facility on April 6, having never been delivered to me. Customer service was very cooperative in issuing the RMA, but never issued credit. I have contacted them four times over the ensuing 5 weeks. They offered various excuses, but the refund has never materialized. At this point, my only recourse for my $465 appears to be to warn others from doing business with this company. Having received refunds from Amazon within hours of depositing a package at UPS, PCNation's performance is very disappointing. read more

Purchased outdoor access points from PCNation. I am VERY dissapointed. We not receive all of our order and took a 1000$ hit on our project. I would not order from these people ever again and would not recommend it. They did not come through for us on the other 5 access points we needed. Had to order the rest from Baltic. Baltic Networks is much better at fullfillment. read more

I ordered a touch screen monitor for next day air delivery on a Thursday. Come Friday end of day I called the company only to tell me the product showed that it shipped, although no tracking information was available to be given nor was it on the website. On Monday end of day I called again and was told there was some sort of "warehouse error" that caused this not to ship. They did ship then next day air and waved the next day air fee but we really needed that monitor on the Friday and it came days later. read more

They shipped me the wrong items but would not pay the freight to have them returned. They have admitted it was their mistake. It's been going on 3 months and I'm not having much luck. read more

Quick delivery for the NanoHD AP. Needed to boost my wireless to ACwave2 for this WFH fun.

I placed an order on 2/09/21 for a specific part need for my business andeven spoke with the account executive Chris Martinez Enterprise Account Executive about the importance of these items being received in a timely manner. Chris stated they are in stock and will be shipped tomorrow 2/10/21. After waiting 9 days, I go to see if there is tracking info on their website. None to be found. I called the customer support number and was told that a message was sent to the account exec. I sent him an email asking for this specific information, no response. I did receieve a voice mail asking to return his call. I called back the next day, Chris now stated that they were never in stock and with the latest storm now they do not when they will be in stock. Even though the PCNation website shows shipped and I was billed. I paused and decided to cancel my order and Chris HUNG up the phone. The worse customer service in the business avoid this place. read more

Don't matter what you're doing, do not buy from this company. They can't even get down a shipping address properly, then some Rick guy from return department, will treat you like you're the one who is stupid. Don't even waste your time with these folks. read more

I placed an order for a computer monitor from them on Friday. I got an automated email telling me their authorization department needed to verify payment information with me. I called as soon as I could, but they were gone for the day already. I sent them an email and updated my information on my account page, and had to wait until Monday to call them again. When I called, the rep repeatedly told me my credit card information didn't match up with the bank. I kept giving him the info on the card, and he just kept repeating himself. I told him I could take a picture of the card if anything was unclear, and he told me the reason they do this is because they get fraudulent transactions. At this point I was feeling like he was accusing me of wrongdoing without saying it flat out, and I was at a loss for words. I asked him "What would you like me to do now?" And he suggested I pay with another payment source. I agreed, we agreed to paypal. Puts me on hold for a while and comes back to tell me they've actually oversold the monitor I tried to purchase. I was polite and told him to have a nice day, didn't want to cause any trouble. I felt like he was unwilling to work with me and had assumed I was trying to use a fraudulent payment source even though I could easily verify all of my information. I felt like at the end, he might have lied about having oversold the monitor to get me to give up. I'm angry because I felt like they couldn't have cared less about me, my experience buying with them, or any other customer. I waited 3 days thinking everything was going to work out okay, that they just needed my information, only to have them waste my time and treat me awfully. I will probably never buy from them ever again. Your customer support shouldn't leave your customers with panic attacks. 0/10 read more

VERY disappointed in PCNation. Spent $700 on Lenovo ThinkPad E15 but when it arrived (next day which was great), after 2 hours I found it was too slow for my work needs. I also didn't like the number pad on the keyboard which pushes the rest of the keyboard all the way to left of the machine. I didn't see the number pad when looking at it before I bought. Tried to return it (and get another laptop) but they will not accept non-defective or undamaged laptops. So now I have to try to sell it on my own. Will never buy from PCNation again, and next time will pay more attention to the tiny print in return policies. read more

This is my worse online shipping experience ! It took 3 days to find out my order wasn't confirmed but my credit card was already changed . Therefore, I insist to cancel my order. It was a waste of my time. read more

I received it, but submitted a request to return it (did not meet expectations) and still have not had a reply (Promised 1 business day). Ask me again in a few days. read more

Sold us ink specific for our printer, over the phone. Ended up sending us wrong ink. Would not take them back. $600 down the drain. read more

I usually only shop at a certain large tech retailer but I decided to give PCNation a shot. I received a much better price, really fast shipping and great service. They sent me lots of updates, I'll be stopping here first in the future for electronics. read more

FRAUD ALERT: This seller should be under investigation! They sent me a defective computer and refused to take it back! After contacting the company, they told me that they do not accept ASUS returns and that I had to deal with ASUS directly. ASUS was useless too in that they wanted to send me a refurbished computer. Why would I want a refurbished computer when I just paid over $1600 to get a brand new one! After three weeks of emails and phone calls with Amazon, I was able to get the computer returned, but the company AGAIN tried to pull a fast one and returned only a portion of my money back saying that it was a "restocking fee." "Restocking fee" for returning your defective product! Absolute fraud. I contacted Amazon again and they did a "good faith" return on the remainder of my money. Thank goodness for Amazon. DO NOT BUY FROM PCNATION read more

Advertising products for sale at attractive prices but not delivering said products. It's my opinion this company is a fraud. Just called their "Customer Service" and it rings 4 - 5 times and then disconnects, what should that tell you? read more

Horrible customer service!Never order from them if you want to get your order on time or to get it at all. I placed my order and they sent me an email a week after that they tried to contact me, which never happened and then just canceled my order There was no problem with my credit card or anything, aparently they just wanted to varify my information as I am a new customer, a week after I placed my order Finally, when I asked them which information they need from me, they did not answer and just said the keyboard I had ordered is not in stock anymore, Extremely unprofessional! read more

I wish I read Yelp before I ordered from this merchant. Because I am a new customer, they had to verify my email, which is understandable. But it would be extremely courteous and professional if they would send an email confirming shipment after all the verifying they needed to do. Not only did they not ship it as promised, they also did not send an email explaining the 2-day delay they had in shipping my order. If not for me giving them a call, I would never know if my $600 order was going to be shipped. Rick in Customer Service did not even bother to explain nor apologize for this delay. Needless to say, because of their unprofessionalism, my order will not be here on time. I wish I just ordered from B&H. This is going to be my first and LAST order from PC Nation. read more