*NOTE* PCL has recently downsized and moved to 8887 Empire Grade in Santa Cruz, CA. Over the years, I have reached out to representatives from PCL to inquire about their custom ear mold process. The reps have always been quick to respond and a pleasure to deal with. If you gather a small group of customers, you can arrange for a rep to come out to your location. The rep will take a custom impression of your ear on site and mail out your custom ear pieces relatively quickly. I have purchased several custom molded ear tips, sleep plugs and a two-way radio earpiece. The quality of their products is outstanding. *Custom ear tip - The custom ear tips are rubbery, fairly pliable and fit in the ear like a glove. After about a week of slight ear fatigue and getting used to it, I forget it is in my ear. There is one downside to the custom ear tips. Skin oil and sweat will harden the ear tip over time. The best length of time I have gotten before hardening is about 1 1/2 years. Although it hardens, the ear tip operates without any issues and it still fits the way it should. It just isn't as comfortable as it was when I first received it. At $90 with tax and shipping, this can be costly if you plan to replace it when this occurs. Also, due to the company downsizing, the process to make the ear tips is now about two weeks. * Sleep plugs - The sleep plugs are awesome. I am a day sleeper and trying to find generic ear plugs to drown out sound can be difficult. Because these are custom fit to my ears, they are comfortable to wear while laying on a pillow. They also do a spectacular job out drowning out sounds. They have for sure improved the quality of my sleep. Ask to see their color chart, because they can pretty much make them in just about any color. In my opinion, it is worth spending the money to use something that fits my ears the way they're supposed to. read more

PCL Communications - Custom Sleep plug - Electronics Near Me - Santa Cruz, California

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My experience with PCL Communications has been fantastic. Their communication molds and Soundwave wires for their 2 way radio systems offer consistently reliable and clear communication. This has helped our users with a noticeable difference in both quality and performance. The PCL team is knowledgeable, professional, and always quick to respond. I very much appreciated that they took the time to understand our needs and delivered on great customer care and advanced technology. I would highly recommend them to anyone looking for superior communication solutions. Though they have moved, I found that everything about this company has stayed the same. read more

An interesting experience for sure. They are tucked inside an unassuming warehouse, that if you weren't looking for, you would never find. I showed up during what must have been lunch hour, walking through the back door to find all the employees eating. I was promptly greeted and shown a product I previously called about. The gentleman helping me was polite and had prompt answers for all my questions. I brought in my handpack, and he was able to recommend and install the communication solution that I wanted. I got a custom-molded at earpiece at the same time, which was mailed to my local address within 3 days. LEO friendly. Bring a patch for their wall if you have a spare laying around. read more

I finally ordered some custom made earplugs from here. I used to see a lot of bands so I figured it's better to protect my hearing now than later. I know some of my favourite musicians are going or have gone deaf due too much loud music. They had a better price than another place I was looking into so I decided to go here. They have a wide selection of products including ear plugs for motorcycle riders in addition to other custom fit ear tips. I have emailed and called before only to never get a response. Your best bet is to go in, the only problem is they're open during the hours when most people work. If you see them at an event like I did, that would be the best time to take advantage. I'm looking forward to testing out my earplugs at the next show. The vinyl smell is a bit over powering. read more

I ordered a custom earpiece for work from here. And I was extremely happy with the customer service. I went to their store yesterday to get a mold of my left ear done. I told them what I wanted, and they were very receptive to my ideas. I paid up front for it. $160 for everything. Then as I was about to leave, I asked when it would be done... Now based on reviews of similar places, I was expecting about a 2 week wait (which I was fine with). But, to my surprise, I was told that I could come pick it up the next day. When I went to pick it up, the lady was very nice. She explained to me the best way to use it, and she had me try on the mold just to make sure it fit. And it was perfect. Overall, this place is incredible. Very customer friendly and helpful. If you're looking for anything custom for your ears, hit this place up. read more

I deal with PCL Communications for mostly custom ear pieces that would be attached to other LEO products. The custom ear piece is comfortable and made of high quality material. I normally get about 5 years out of the custom ear mold. I use to buy the generic ear pieces from various vendors (Surefire, Amazon) but they never lasted very long. I would have to purchase them in bulk in which they began to be a bit expensive. I have dealt with the company in the past concerning product issues with the Soundwaves Ultra-lights after several years of use. They were responsive and addressed the issues to satisfaction. But, after 4 years the Soundwaves Ultra-lights have become unreliable and I don't use them for work. read more

This place is a bit like Ikea. Everything I buy from Ikea unfortunately breaks which is similar to PCL. I have been going to PCL for about 5 years now and have spent LOTS of money over the years on earpieces for police radios. I have never had a 2 wire earpiece last for longer than a year. I also have had several soundwaves earpieces go out and the PTT adapter as well. The last few things I have brought back because they have stopped working were no longer covered by the warranty which is frustrating considering how expensive these things are. They were likely designed to last longer than a year. The last 2 wire I bought lasted for about a month before it stopped working and that one was not covered by warranty so I am out $90. In summary, their equipment is great when it works but based on my experience, it will probably reach its life expectancy within a year and a half when it is no longer covered by the warranty. James was a great help but no longer works there. Due to how costly this has become to maintain a working earpiece for longer than a few months at a time, I will have to revert back to my old listen only earpiece with the speaker mic. read more

I ordered an ear piece set from them for my work. In 2 years I probably got about 4-5 weeks of total usage out of it. When I first got it from them it broke a few weeks after I got it. I mailed it in and they repaired it. I used it again and it broke shortly after that. I took way too long to mail it back and it's out of warranty. They won't cover the cost of the repair. Bottom line, their equipment is fragile and breaks easily. I take care of my equipment. I'll be going with another vendor for a more durable product. read more

I have been buying their crap products for the past 4 years. Why continue? It's because their product are sold by parts that connect and can't be bought anywhere else. So I have to keep replacing them piece by piece. From the very first item I bought about 4 years ago, I always have to keep wasting my time going back to get it replaced. Check your stuff before you take it home. Otherwise you will waste your time taking it back because it doesn't work or it's malfunctioning. The salesman, James, who I have been dealing with for the past 3 years or so, has a really good salesperson personality but fails to keep his word. He makes gradeur statements about their products but I have had nothing but problems with each item I buy. Their product is more suitable for the low key security officer or people who like technology for their paintball games. I made the mistake of buying a new product the end of last year. When I actually had to use it the beginning of this year, it didn't work. So eversince the beginning of this year, I have been waiting for a replacement. James promises to have the replacement in about two weeks but never calls with any updates. After about a month of not hearing from him, not that I expected to hear from him anyway, based on past experience, I call to follow up and he acts like he doesn't know why I'm calling. After about 4 months of waiting, I get the replacement product but of course, it doesn't work. So back to the store I go. James tells me he will have the product in about two weeks and will call me. A month goes by, naturally I don't hear from James. I call and James again acts as if he doesn't know why I called even though this has been ongoing since January of this year and it's now October. I probably could've walked to China to get my replacement part by now. So he tells me he should be getting the product in about two weeks and he'll call me. Well two weeks is up and still no phone call. Save your money, time, and energy and don't get hooked on having to replace you stuff with them because you can't buy it anywhere else. read more