William had the terrible job of telling EVERYONE the power went out and we could not be helped even if we had an appointment. I had just walked 2 miles on the hottest day of the year, and had no phone service ( the reason for my appointment) I thanked him and said I had to wait because I wasn't going to walk back and hoped my husband would arrive soon. After telling several potential customers, William asked to look at my phone and said maybe a reset of a setting might help.... I let him do it ( what could go bad ) It actually worked and WOW was I happy! I may have told him I loved him. William then proceeded to help an older gentleman with a computer and a very lost look. He calmed him and rescheduled his appointment to the next day. My husband finally came and I jumped into the air conditioning and left my new love with the rest of his very hot shift. Would totally recommend the helpful William! read more

I made an appointment with the "Geek Squad" to repair the back of my iPhone. Upon arriving at 5:40 PM, I was told that the repair would take approximately three hours, but they couldn't do it that day because their "tech" had to leave at 7 PM. The store's scheduled closing time that day was 9 PM. I spoke with the manager on site, who tried to help by calling the "Geek Squad tech" back. Once again, I did not feel like a valued customer. When I asked why they would accept a repair appointment if they didn't have a technician available to complete the job, the tech simply shrugged, as if he couldn't care less. At that point, I realized I was just wasting my time dealing with someone who clearly had no concern for customer satisfaction or retention. The worst part is that I have been a Best Buy customer for many years. I even have their credit card and extended warranties for my 65" TV. Needless to say, Best Buy lost a customer today. I am canceling my Best Buy credit card and extended warranties, and I will never set foot in a Best Buy store again. read more

I just bought a refrigrator and dishwasher, the salesman said if i apply for their credit card i get 20% off the price. He even said you discount will ce around $600. When i got my credit card bill never got that $600 doscount. I went to Best Buy i confronted the salesman he just lied to my face. Do Not fall for that Scam. No integrity. read more

Had my massive 98inch TCL mounted by Joel at Geek Squad, and wow!!! what a pro!! He handled everything flawlessly, zero damage, perfect alignment. Super patient while I hovered around, then cleaned up like he'd never been here. Five stars, hands down!! Thanks, Joel! read more

Best Buy - Soquel - Electronics Near Me - Soquel, California

Yet another Best Buy i went in today wanting to upgrade my iPhone 14 to an iPhone 17. I had literally thousands of pictures that I hadn't backed up onto my iCloud but thankfully they helped me out and made sure I didn't lose anything. The employee took care of everything and helped me through the process. This store is effectively, super helpful and friendly. She went above and beyond (didn't catch her name) but she was Filipino, I must say she was extremely knowledgeable and resourceful. For certain anytime I want to upgrade my phone I come here, easier to deal with them than going to an actual version store where they give you a rundown and a headache. Great customer service - thank you I love my new phone. read more

Best Buy - Soquel - Silver Surfer iPhone 17 Pro Max - Electronics Near Me - Soquel, California

This was one of the worst customer service experiences I've ever had. I needed to return a laptop because the wrong computer was delivered to me. What should have been a straightforward fix turned into weeks of frustration. The store staff were unable--and seemingly unwilling--to help, including the manager. The most unbelievable part: when I asked one employee for his name, he gave me a false name in writing. That alone says everything about the level of professionalism here. To be fair, I should mention that I had recently changed the email address on my Best Buy account, and because of that, the website's return function did not work properly in my case. That made the return process less straightforward for the staff. However, this does not excuse a manager being rude and impatient, nor does it excuse an employee lying outright. It has now been three weeks since the original purchase, and I still have not received my refund for the incorrectly delivered laptop. I will wait another three days and then initiate a chargeback with my credit card company. Fortunately, everything is fully documented. In summary: * The deal looked good--about $50 cheaper than elsewhere * The wrong laptop was delivered, and it arrived late * In-store return was not possible * I was lied to by staff, ignored and patronized by a manager * Three weeks later, I still don't have my money back Never again. read more

All transactions have been great!! 3 televisions- 2 Samsung, 1 LG Washer and Drier-Samsung Freezer for Garage. 2 Samsung Electric Stoves *I've never had an issue with installations read more

Thiuston the manager here kept a salesmeeting going way past 10 AM were waiting outside. Then he let all these other people come in for some Pokémon thing. He forgets the rest of us are in a hurry we run corporations and we don't have time to wait around for a bunch of 20-year-olds getting Pokémon or holding your sales meeting Passed the time the property is supposed to open the Key running any successful Businesses you've got to keep regular hours. This is not Kentucky Fried chicken. This is Best Buy with an excellent reputation. Don't tarnish it. read more

I have severe cognitive disabilities. I asked an agent to help me locate something because it's very hard to see stuff with my disabilities. He refused he said he was busy. Even though he was not busy. I said it would take you 15 seconds to point out what I need he argued for five minutes to the point where I went into a autistic shock and was shaking on the ground like a fish and he could give a shit he violated the American disabilities act horrible, and completely was a shitty human being read more

Best buy delivered an induction range to my daughter in Santa Cruz this morning and hauled away her old stove despite her requests that it remain. The deliverymen ignored her requests and bullied her. Now it is impossible to call the story or get help online from Best Buy. Nothing but AI chat bots! We demand that her old stove be returned immediately before the deliverymen resell it - or dump it. read more

I would give this place-2 star review if it were possible. I walked around this store looking for a cordless phone in every single department, every single shelf. No employee or manager EVER came up to me and asked me if I needed help. Just stared me up and down like I had 3 heads or something. I went to Target in the mall and within minutes a young man asked if he could help me. I explained about the cordless phone and he said they haven't sold them in about two months. But if I wanted to wait a couple of minutes he would check in the back because sometimes they have leftover merchandise. I waited and he came back with two different ones and he rang me up right away. I wish this guy was on commission because I would have bought both of them because he was so kind. Please don't shop Best Buy. They train people to ignore their customers. read more

I bought a 33" lcd tv The store assistant was very helpful It didn't take long and then I had a new tv! Thank you. read more

A great big shout out to Eric who was working the front door today. My 95 yr old mother's hearing aid lost its charge and Eric was an amazing help in finding a charger so she and I were able to communicate for the rest of our afternoon together. Thanks so much read more

I was helped by Savi, and received the best customer service. She was friendly, very honest and extremely helpful. I came in looking for a new computer that could preform well and remain in my budget. She was able to find me an amazing deal and I walked out with a better computer than I had anticipated. I will most definitely be coming back and recommend this store to anyone. read more

Best Buy had their Pros & Cons but, overall I recommend them. They need to spend more time on solid foundations of communication with all the employees across the board and it will help them out tremendously. They'll see a complete 180! Best Buy/Magnolia is my go to place for; TVs, TV mountings, surround sound system, Apple TV, HDMI cables, soundbars, earphones, Dyson anything from fan/heater, to my blow dryer, to my vacuums, and I am sure there a lot more things I go to for them. Oh yes, my refrigerators and freezers. Then again... I'm sure there is still more I get from here. Geek Squad Department The credit is due with Joel Silva! This gentleman knows his stuff and I greatly appreciate him and his hard work ethic. He's a five star all the way here on this platform but, 10 stars when rated on Best Buy feedback. He goes above and beyond and knows what he is doing. He's a very busy man so please, even myself, need to be patient for the job to get done and when he is able to reply. You can tell he is in demand and the crew he has around him are excellent! I don't remember all their names but, but thank you two also! Geek Squad is totally worth the value you pay, if it isn't don't correctly, they will comeback and fix it till it is right. Just treat them with respect and you'll get it back. Thank you Best Buy for helping me out! Liz in Magnolia! You're are excellent also! Thank you thank you thank you! read more

Great experience yesterday! Needed a new laptop and checked Amazon prices but Best Buy had a better deal. I was thinking I'd have to wait for a customer service rep to help me but the floor manager Luke got me assistance quickly! He showed me their specials and I had my eye on a LG gram. He was very knowledgeable and kind, excellent manager. The customer service rep, Edgar helped me with making sure I had all accessories and I was in and out within 25 min. Totally excited with my new computer and looking forward to shopping there again instead of waiting for Amazon! Check them out, it's worth it. read more

Horrible customer service when it comes to warranty repairs. They hold you liable for any damage that is caused by the 3rd party that they hire to do your repair. Do not purchase from Best Buy. I would give zero stars if I had the option to do so. read more

I just had the BEST time at Best Buy Soquel trading in an old iPhone for a new one on Verizon. The service people at the Best Buy cellphone desk were efficient and cheerful. They helped me through the entire setup process, answered all my questions, and found me a great deal. And I didn't have to wait to see someone. The Verizon store on 41st Ave was not at all helpful so I'm glad Best Buy is there ready to help with a smile. read more

Another great experience at Best Buy, especially at this particular location. You know 9 times out of 10 dealing with phone retailers are a pain in the ass. I've been consistently pleased with the service provided. They can help you with your phone plan, I wanted to upgrade to the iPhone 14 pro max and Sonjay went above and beyond. Checked my account, to see if I was eligible for the iPhone trade-in plan. I got a great deal, was in an out of the store in less than an hour. I am completely satisfied and will purchase my phones at Best Buy for now on, instead of going to a verzion store. Always a great experience at Best Buy - thank you! read more

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Bought an open box laptop and can't get around right now so I bought it online. It went on sale later the same day. They won't honor the price even though it was the same day unless I go to the store and return it and rebuy it. Obviously if I bought it online it's because I can't make it to the store so the policy is designed to make customers feel like they are covered but then make it unlikely the customer can take advantage of that coverage of price matching. I should have used Amazon. If you're buying online consider it. Amazon will cover you but you will be spending days wearing time with Best Buy. I'll never shop there again it's not competitive. read more

Spent over $2300 for a stackable washer and dryer only to have two installers show up asking me "where's the stacking kit". Apparently when you buy a stackable washer and dryer they don't offer the stacking kit along with it, in spite of the fact that they offer other accessories when you order the set. Tried to contact Best Buy and got the usual useless AI chatbot. So after being without a washer/dryer for over a week I am now waiting for them to arrange a second appointment, although they were saying I needed to buy the stacking kit on my own as the installers apparently don't have them on hand. So, lots of money spent and poor service. read more

Every day that store gets better in every direction, costumer service, layout and etc

Apparently calling a store to ask a simple question is not a thing anymore. The robot hung up on us twice and then we were on hold for 45 minutes. We just wanted to see if a screen protector was in stock before we drove down there. The website was down so we couldn't look there. Thanks Best Buy for nothing! read more

Because it the best Electronic Store around!!!! Great Customers Service! Amazing people. Amazing ambiance!

Usually I try to balance out my negative and positive comments when I post a review cause I realize nobody's perfect and things happen.....but this place is blatantly rude and terrible. Not to mention a mess, (pics included). I was in the computer area searching for a cord for my printer and also looking at a new desktop computer. Well they only had one type of cord in the whole store. One, in a tech store, weird. But whatever. I waited for the guy working in that department for about ten minutes to ask some questions then decided I could use the Google on the internet machine at home rather than waste more of my life's minutes. I took my precious cord and the printer paper to the front and stood in line. Yes, there was a line in a fairly empty store. One cashier was helping someone, when another one came up and told the woman standing in front of me, "I kept noticing you standing there so I came out to help you." Nice job customer service representative. Before their transaction was finished, someone else came up and started talking with this rockstar. Apparently they were done cause after about a minute they both turn to the customer and the representative says, "You're good. You can go." Ummm, what? What is that??? Anyway, the two employees kept jabbering while I stood there for another few minutes without so much as an acknowledgment. I was fed up at this point. I dropped my would-be purchase on the counter and walked out. I'm keeping this review PG for Yelp's sake. But the treatment of the woman in front of me was disrespectful and you Best Buy and your employees should be ashamed. You shouldn't have any customers period. I am a business owner in this county and if I treated one of my valued customers like that, it would be the end. read more

Best Buy - Soquel - They need to fix their vacuum. - Electronics Near Me - Soquel, California

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Whether in Soquel or San Jose, Best Buy is really stepping up their customer service game. Pretty good selection even though a few items I noticed where out of stock across the store. Good customer service when having to exchange out a go-pro battery. Best Buy is really making good strides to get better! I will be back! read more

An employee named Caryn was so kind to us and she had patience with me and she answered every question we had. I would recommend you go to her because she's very knowledgeable!! read more

It's okay ... hit or miss on what you are looking for and their default response is simply order it online. The outside is DARK... maybe they should order some replacement LIGHTS ... online. read more

Best Buy - Soquel - Exterior Best Buy 12/6/2022. - Electronics Near Me - Soquel, California

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Had to return a laptop last minute and Joshua was nothing but helpful and courteous. He was able to find the new one I wanted to exchange for and got me out super fast. Very friendly service too. Thanks for all the help, Joshua! Thanks for working on Christmas Eve too. read more

Greetings upon entry. I had just bought the latest iPhone and wanted to get a screen cover for it. Not only did someone help me look for one, but they also even put it on for me! Great place to check out new electronic devices and computer equipment. Overall, very pleasant place. I'm giving this a 4 star review because of a bad experience I had with a geek squad person. I took an iPod that I accidentally broke the charging port on over there. I wanted to know if they could fix it and how much it would cost. The person there tried to be nice but you can tell he didn't want to be there and was fed up with who knows what. And he kept getting more antsy the more he conversed with me. This made me really uncomfortable and eventually declined to getting it fixed here. I don't know what expression he had as I walked away, but I'm sure it was pretty bad. Yeah, I'm just going to avoid geek squad from now on. read more

I have been a customer of Best Buy for years. I purchased my current seven televisions from them, along with so many other products. I needed boxes for these mounted TVs and Home Depot television boxes are pricey. I went to Best Buy to see if they had any extra television boxes and I first spoke with Maria at the front (super nice & helpful); then I spoke with Thurston. Thurston had a super nice, pleasant smile and asked how he could help. Wow! I love this store when the customer service is like this, and it always is!! The employees at Best Buy have always been so nice! This company clearly keeps its employees happy & they enjoy working together and it shows. I'm so curious what it is. But Thurston, he was so kind and assisted me with my request. He coordinated, multi-tasked while helping others, and was true to his word. I went back, received some boxes and I will edit this post when I get the names of the other nice employees at Best Buy that assisted me with my needs. Thurston is clearly good with people & has a great personality. I saw him at the supermarket and he still had that smile on his face! Thanks for everything, Thurston! read more

Ok so we've been loyal to Home Despot for years, and it's still my auto-pilot place for home repairs, but twice now, Best Buy has impressed us with their prices, delivery time, and installation people. They contract with a third party, and it is SO much better than Home Depot's installation process for big appliances. For one big appliance last year, HD kept delaying the arrival and not communicating well. We cancelled the order and Best Buy had our appliance there and the installation guys were amazing. So when our fridge died, we went with Best Buy. No regrets. read more

Bought a sound system for my TV. First appointment they never showed or called. When I contacted BB they apparently didn't have the system in stock yet never told me this. This happened several times over. I kept giving them yet another chance for about a month since they are basically the only game in town. I just don't get it, just communicate and let people know what's happening. Apparently communication is also horrible within BB too. You call and they have one answer and you go into the store and they have another answer. Then you call the main number and you get another answer. Forget it! I'm done with Best Buy. Never dealing with them again. read more

Inept in-store sales. Terrible Geek Squad management. Horrible online support. Salespeople at this physical location sold me the wrong hardware for wireless speakers. Geek Squad never showed up on installation day. And when the Geek Squad finally showed up, they did not have the equipment that I had purchased. If this business is trying to drive customers away, they are being successful. read more

I didn't get the name of this amazing girl, but she helped me in this location. She helped me while I was looking for a charger and she was the kindest most fun employee ever. She made my night and I would just like to tell her thank you very much ! read more

Went there a few weeks ago, hoping to buy some (rather expensive) things for my "smart home". Most things I wanted to buy had a tag that said I need to speak to a representative to purchase it. After nearly an hour of trying to find someone, I gave up. The store had 2 employees visible on the floor (plus one cashier), one of which was a security guy at the door. Ended up buying everything on Amazon, at a cheaper price, with next day delivery. And they wonder why retail is dying... read more

Knowledgeable staff Depending on the day some will sell you anything just to make a sale How that is justified is all mgmt. It's evident that the company will hire anyone just to have a body read more

Just bought a 65 inch TV, it didn't work. It happens, I understand that. But when I called the store, they wanted me to drive back there and buy a $20 universal remote to fix it. First, they should've just given me the remote. It would've been nice to have the geek squad come and make sure it even worked. Instead, I got hung up on. Are they stuck on stupid? I had to pay a neighbor to bring it up two flights of stairs, just had to pay that neighbor to take it down two flights of stairs, and return it. They can just keep their broken TV and have lost a customer. read more

Two ** on iPhone battery replacement 1. Arrive @ my appointment time of 3:20 pm. 2. Clerk took 30 minutes to check-in 3. Told it would take 2-3 hours to complete. A lot of BS about diagnostics taking a long time. (other Apple places do it in an hour) 4. Arrive back @ 6:30 pm. Clerk takes my receipt to the back room and never returns. Twenty five minutes later tech (girl - won't use her full C name) appears and asks if phone started. More BS as she knows when you check the phone in they do a power check. Also to get the serial number. Further BS from her that she would "give me a new phone if she can't fix it." Yeah right, you have spare iPhones lying around for exchanges. She tells me it would be ready the next day @ 10:30 am. 4. Arrive @10:30 am, hand the clerk my receipt. He's mutters "Oh, you have that phone". He goes to the back and like his prior day cohort disappears for 15 minutes, then comes out with the cell. Bottom line, Soquel Best Buy Geek Squad needs more experience to change iPhone batteries in a timely manner. I do not recommend this place, go elsewhere. read more

I came in one time, I was initially looking for a phone cord charger. I got what I needed, and more. However, there was one young guy who I saw walking past me. I tried to get his attention to ask a question, and he kind of half way turned around like he heard me then he kept walking as if he didn't hear me. It was really awkward, but he asked me later like i think I saw you try to get my attention. I had always gotten my answer by then. The store was pretty picked over in the smaller items, and they were doing construction at the time inside the store. I would say the time that I visited, I found employees were not as helpful as in the past or compared to the Marina best buy. I probably would recommend marina best buy over the one in soquel. read more