Great experience! Being older, my wife and I am are not very computer savvy. However, we did recognize that our computer was way outdated and not very secure. After looking around at box stores, we decided to take the advise of several friends who advised us to go to PC Laptops. We thought it was worth a try. First thing upon entering the door was a warm greeting and offer of a cold drink. They had no idea we were just window shopping, but it didn't matter to them. Johnny Pickering helped my wife and I, using language and terminology that we understood. If we had a question as to what he had just said, he was more than willing to word it differently or make an analogy that we related to and understood. A little bit of sticker shock when we realized what these computers cost. As he started to explain some of the features, he ask us many questions as to what we were using our computer for, as this would help determine the price, depending on what systems and programs we wanted. As Johnny continued to explain the benefits that would continue after the original purchase, such as yearly free cleaning and tech support, along with very reasonably priced virus protections, etc., we came to the conclusion that this purchase would be well worth the small amount of extra money involved. The computer was ready when promised, which was only a few days. Before sending us out the door with our new computer, he explained thoroughly how to use it and made sure everything transferred over from our old system. I have called several times with questions since, and have been treated with the same courtesy and help. If I had to leave a message, the call was returned that very same day. Never again will I wonder where to get good and honest computer products and excellent customer service. A big thanks to a great experience. Kuddos to Johnny!! read more

The Boys at PC Laptops are always a pleasure to work with, Camden Lee, though is young enough to not know what a corded telephone is, it is thankfully countered by his vast knowledge of computers and parts. He helped me build the perfect computer for my budget and per spec to what I wanted. Most importantly his professionalization was outstanding even though I was constantly trying to rattle his cage. I am impressed he will serve you well if your so luck as to get service by this young man. And then there is Michael Wolf, he brought it all together insuring my machine was dead perfect got me every deal in the book, maybe even made a couple up to keep me smiling as he swiped my credit card... No he didn't make anything up for me but he did make it so that a fairly large purchase was as enjoyable as humanly possible. Thanks Mike it was great talking with you. From a tech point of view, I admit is was sear laziness on my part letting a company put my machine together for me, though I wouldn't ever want any other company to build one for me. Regardless of the incredible life time warranty on the desktop computers, or how nice the guys in the stores are, the folks that build the machines are top notch and build some rock solid machines... cabling is clean, hoses have good tight bends without putting the lines in jeopardy (liquid cooled) allowing for the whole system to breathe and function optimally. As someone who works in the same industry i can not say how much I appreciate how good these guys are and how good your systems are. Sure the system costs a bit more then building it yourself, its worth every penny, and even I would be hard pressed to build a computer this well. 6 Stars if the scale could go higher. Thanks again read more

A few months back, I had discussed having a desktop computer built with the manager MIke Wolf. Traditionally, I have built computers myself I was leary of the price and service that I would be receiving. Mike assured me I would received a top quality PC at a reasonable price and first class service if I would choose to have them build it for me. I made the decision to have them do this. Alex took the lead in assisting me with designing my system to what I wanted precisely! In addition, he advised me of different promos and was able to substantially reduce the overall cost of my computer on things that I would have otherwise not known. Alex was extremely knowledgable, patient and courteous through the process ~ nicely done; great followup! I was also wanting addtional fans installed a few days later at my discretion. I was told by Cody that I could come in and would receive prompt service with the fan installations. Cody kept his word! I came in the following evening. When I arrived I could tell those guys were busy working but technician John Michaelson put aside was he was working on at that time and promptly came out and installed the fans for me. John was extremely proficient and knowledgeable about what he does. It is very refreshing to see an employee so passionate about his work and his love for computers, especially when he is working on my computer! Mike and the whole staff at this location went over and above to make sure that I the best possible experience and customer service. These guys really know their stuff and how to take care of people! If you need top notch pros to help with your computer needs, I am fully recommending this location to take care of you! Nice job guys! read more

So I decided to build my own desktop and once I finished I couldn't see my monitor! Oh no! I called PC Laptops and talked to Austin Ross and he told me to bring it in and they would be happy to look at it for 50 minutes for free and if the problem were bigger and they needed more time he would discuss price options at that point. I hadn't called any other stores about this, but I know in the past to even get a "friend" to look at my computer they would charge me $50.00 right out the door and that is without any work being done, so 50 minutes free seemed amazing to me! Austin was able to get me right in and when I got there he hooked up the computer and monitor quickly and within three minutes figured out that I hadn't pushed the memory in snug enough and he secured it and Bob's you uncle! There was NO charge and he even gave myself and my son a drink and a Snickers! If that's not AMAZING customer service I don't know what is! In the future whatever my computer repair needs or purchased may be I will be calling PC Laptops and Austin first and telling everyone I know to consider them too! Thanks Austin and PC Laptops for being honest and providing stellar customer service!!!! read more

I recently had an absolutely fantastic experience at PC Laptops in Layton, and I just had to share! My existing PC Laptops machine was starting to show its age, and I was dreading the thought of having to buy a whole new computer. I walked in, explained my situation and my budget, and was immediately impressed by how genuinely they listened. There was zero pressure to upsell me on a brand new, expensive machine, which was a huge relief. Instead, the team took the time to understand my specific needs and how I use my computer. They then offered a perfect solution: upgrading my current PC Laptops machine with new parts that fit perfectly within my budget. The process was smooth, and they clearly explained everything every step of the way. My PC is now running like new, and I couldn't be happier with the performance and the fact that I didn't have to break the bank. If you're looking for honest, knowledgeable, and customer-focused computer service, look no further than PC Laptops in Layton. Highly, highly recommend! read more

I have been doing business at at PC Laptops for about five years, and one thing that has not changed is the fantastic service that just comes naturally. Even though the number of visits are not many (since the computers are of such high quality), I enjoy visiting the Layton store for other reasons. Because everyone there is so eager and happy to help, I never hesitate to drop by whenever I have questions. Last week I took in a laptop for a tuneup. Chris and Kevin were the techs who worked on my computer, and they did a fantastic job. When I asked them some technical questions while there (given my lack of computer knowledge), even other employees there enthusiastically threw out recommendations. Fox and Mike Wolf (the manager) were especially helpful. I learned about the best anti-virus software options, some handy features on the keyboard, etc. Bottom line: Enthusiastic/Helpful Service always comes naturally at the Layton PC Laptops. read more

We purchased our computer from this store 6 years ago and have only had to take into them for servicing twice. Both times I've taken it in, the customer service is excellent. Every time. Very helpful guys and gals and very pleasant to do business with. What I love even more is when I expressed interest in 'upgrading' they asked the reasons I would want to and informed me the computer I have now is perfect for my needs. There's something to be said about a sales company looking out for the best interest for the customer and not willing to "upgrade" every customer they see. I really feel this store has the customer's best interests and satisfaction at the top of their list. Every time I call, they're always incredibly happy and upbeat despite being very very busy. I've referred many people to this store. I appreciate the service and honesty displayed by all the guys who have helped me: Michael, John, Kyle, Alex, Camden. THANKS GUYS!! read more

Once again they go above and beyond. I bought my computers 6 years ago, and still receive the same level of respect and importance. I have to say the Layton location is best because if there store manager, Michael Wolf. I've seen him move up the ranks and he has never forgotten about me. My computer has gone through three motherboards, and minor issues that were not in there control, but they went above and beyond to make sure I was in the loop of every step. Anyone who has owned a computer knows things die with no rhyme or reason, and its frustrating. Pc laptops and Mike Wolf always made these frustrations easier to deal with. I will always buy from them, people complain of price yet you get what you pay for. I have used there warranty a ton, and never had a issue getting help. Let's be realistic, you won't get this kind of service from elsewhere. Thank you PC Laptops, but more importantly thank you Michael Wolf. read more

I went into PC Laptops this morning based upon Laura B's five-star review. Imagine my surprise when I discovered she was absolutely spot on. Cody Marshall happily greeted me and went straight to work diagnosing my slow computer. He has a great rapport with customers, educates without using techie jargon, and makes it clear that you are his highest priority at the moment. There was even a time while standing with him that the phone began to ring. I asked him if he needed to answer it and he said that the customer standing in front of him deserved his utmost attention at that moment. WOW! How refreshing! Later, I met the owner and another employee and all were outstanding professionals. Trustworthy experts who earn your business one great responsible act at a time. As for my laptop computer, clean as a whistle and running great! Thanks to Laura, Yelp, and PC Laptops of Layton for making my day! Regina K read more

I brought my desktop into PC Laptops Layton late on Saturday, 11-17-2018, and Logan Lees fixed my problem with Microsoft Office no longer working on my computer. He had to uninstall it and reinstall it, then gave it a tune-up and took care of viruses. It was back to me all fired up in no-time!! Thanks to Logan and Austin for living the quote of "We Really Do Love You!" Logan was very professional and technically competent but did not have the air being any better than any other "geek," although I'm highly recommending him here and hope he'll be available for years to come. I'm really glad I went there, and I'm looking for helps with some other high tech problems with other computers and telephones that need the expertise of a very savvy, high tech expert and believe Logan is the right person for providing solutions for these kinds of highly technical computer problems. Satisfied Customer, Mabel M. read more

Drove down from Idaho to buy a computer. Discussed the specs, made the order and 3 days later returned to pick up our new computer. Unfortunately there was an issue with the order and the wrong laptop was built for us. We weren't happy! Thankfully Eddy Seibert the store manager was present when we ordered the computer and was present when we were discussing the problem with the tech who was helping us. Eddy stepped in, took charge of making things right, stayed after his shift to get the proper computer put together as we had ordered and saved the day. Having run my own businesses for 30 years, I understand that mistakes and hiccups happen. It's how you handle the mistakes that makes all the difference. Kudos to you Eddy for looking out for your customers and representing your store and company in a top notch manner. Highly recommend PC Laptops Layton store! read more

I have been a long time customer of PC Laptops and keep coming back because not only do I love their computers, but their customer service is second to none. This laptop I purchased about a week ago and as part of the purchase, we were given a session of remote desktop service. I started the session but lost the call and was unable to reconnect. I contacted Dan the Laptop Man on a Sunday and he said he'd have someone call me on Monday. I got a call about two hours later and Jess was able to remote in and help me troubleshoot my slow internet. She was incredibly kind and patient (I have small kids at home who think mom being on the phone is the perfect time to need everything and anything) and helped get my internet speed going. She gave me information to call back if I needed anything further as well and I couldn't be happier with the service I received! read more

i downloaded a bad virus protection program which crashed my laptop. after spending about 3 hrs trying to fix it my self i decided to take it to p.c.laptop i wasgreeted by this young woman named allie i told her my problem she looked at it and told me that it should be ready the next afternoon she called me the day and told me that i would have to have the operating system redone. wow talk about fast she called me a couple of hr later and told me i could pick up my laptop when i got there she was wrapping it up we reset the password and some of the programs . yes what p.c.laptop says service with a smile and best of all great i.t. people like allie to get er done right and because i bought my laptop at p.c.laptop there was no charge to fix my mistake thanks so much allie and p.c.laptop i love you!! read more

I went to PC Laptops to get my Wifi enabled on my notebook computer. Walked into the Layton store and was immediately greeted by entire staff. There was a customer ahead of me being helped by Vegas when I got to the service counter. The manager (Wolf) stepped in to assist. Vegas took over once he finished with his customer. He was very professional, knowledgeable, and friendly. In addition to what I needed, Vegas performed additional updates to help my notebook function more effectively, which I appreciated because I did not even think to ask those questions. I will definitely return for future computer support. The Layton team was fast and friendly. I don't know if they have the best prices in town but I would pay a little extra for the exceptional customer service I received! read more

Shout out to Beau and PC Laptops in Layton. Took my son's laptop in last night as it potentially had multiple issues. We discussed them thoroughly and Beau could see I had some experience in putting things together but not necessarily the tools to diagnose everything. He easily could have gotten some money out of me for repairs; however, he instead walked me through the best approach for me to try to resolve the hardware issues myself for less than what I would have paid there (due to understandable markups on parts and labor) and in much less time. It may have resulted in the company not getting a few $$ in repairs, but I will definitely be looking at them when it's time to buy the next computer for their honesty and customer service - things definitely lacking with other companies. read more

We purchase two computers from PC Laptops, Jacob Hardy, and the staff are outstanding professionals and provide awesome customer service. The service they provide with every computer service is invaluable. The lifetime warranty, home support 24/7, software backup features, and customer protection shield (SuperAntiSpyware) are values incorporated into their computer sales. We also had an Ipad repaired at no additional cost, in addition, they also provide free phone repair with a computer purchase. Go check them out and mention my name Salvador Nunez, veteran, USAF with 26-years of service and they will give you a $100 discount on your computer purchase. If you want to confirm my satisfaction text me at 801-390-8604. http://www.pclaptops.com/phone_repair.html read more

Hey all you computer fans!!!! Who isn't right. I am writing about PC Laptops in Layton. Did you know that the entire staff is outstanding. I have had several computers repaired there and two built, I couldn't be happier. They are always happy to be there and very personable, friendly and professional. They are very thorough and there is nothing they can't do. They truly are the experts. Thank you Johnny Vegas for making me feel completely at ease with the service and support you have given me with all of my computer needs. Thank you Mike for the over the phone support and Allie your memory is the bomb. Thank you again I couldn't be happier with the outstanding customer support and service I have received. I will never shop any where else for my computer needs. read more

Once again I just want to reiterate what I've said in the past. The professional, helpful, and overall respect shown is amazing. They are easy to deal with along with friendliness. I have even had ease dealing with the tech support over the phone for a key issue on my Antivirus program after renewal. The issue was resolved after they realized there was a glitch in program. Yes it was a little time, but they were there to help every step of the way. They also called back to make sure everything was working to my satisfaction. I commend them for there patience, and reassurance that it will be fixed. We all know computers can be finicky, but with great Tech support its easy to resolve. Pc laptops defines great Tech support. Keep it up! read more

It is sad and discouraging there aren't more 5 star ratings for this company. I think of how many satisfied customers out there that should be posting their experiences about this stand-out company, and it is amazing they aren't doing it! You can buy a good PC, with great components at several places. BUT....You will NEVER find a company that offers better customer service and one that absolutely stands behind what they build like PC Laptops does. Period. Price is only one reason to buy from a company. I don't think of price as the most important reason for picking a place to buy a computer from. From the moment you walk in the door, you know they are there to help you. Get used to it...That is how they work! read more