Changing my review based on customer service today. I have…read morea monthly membership and have for years at this point. When I pulled up today, I have my driver's windows down so that can exchange for a clean towel. Something I do frequently. The guy on the right side continues to spray my car. No biggie, maybe he can't see me. I tell the guy on my left that I need a new towel and to ask the guy on the right to stop spraying because he's going to get me wet. He tells me to pull up. I repeat myself, still waving my dirty towel that needs to be exchanged. Ask again for him to stop spraying until he's exchanged my towel and I can let my window up. He then states "if you pull up, you won't get wet". NO SIR. My window is down and common sense will tell you that I'll still get wet. Mind you, my arm that's out the window has been getting wet. He grabs my towel with a nasty attitude and slams it in the container and gives a new one. Listen, if you've had a bad day, don't take it out on your customers. I genuinely don't appreciate the rudeness nor the disrespect. It's also to be noted that he never acknowledged what I was saying by asking the other guy to stop spraying. Do better.

When they are there, it's decent. Most days I drive up 2 hours after they are supposed to be open…read moreand the cars in front of me are turning around because the car wash is shut.

There was so much advertising done about this place!! It was hard to miss with all the mail coming…read morein, emails and social media postings. I didn't get to go the grand opening day and honestly had friends telling me about the long lines wrapping into the street and how long it was taking for them to get through. It's very safe to say this place was POPPIN. It's a boujee car wash that did a pretty good job at cleaning my car. There's a good amount of slots open to vacuum and clean right after too. Pretty solid car wash for a decent price. This has a good membership deal as well! Loved the exterior and definitely will be coming back!

Never, ever consider paying for their "membership." Their machines don't read my car's license…read moreplate, so I'm unable to use the service. Other times, the machine is out of service, yet I'm still paying for a service that I CANNOT use. I called the manager or owner to cancel the membership, but he claimed I had the "wrong number," even though he was the one who gave me his phone number and asked me to remove this review. The car wash never answers the phone either, so they are forcing me to continue paying for a service that I CANNOT use.

Love this new car wash near me! The people that with there are so friendly and helpful! Plus if you…read moresign up for their text messages you get A FREE $25 car wash on your birthday! The sea foam ceramic one which includes tires... just got another free one for sending 2 other people a link to get free ones themselves! This company rewards those that help them! My car looks FABULOUS and I get so many compliments on how clean it is even though it only gets a bath about every 3 months! Give them a try you won't be disappointed!

If you want to throw your money away, then by all means join the car wash membership that you don't…read moreeven ask for and get bombarded with text messages. Then when you realize that you've been charged for a membership and call customer service for resolve the issue, if it's past 7days... we'll good luck. You're better off just not going at all, then chancing it.

Ultra car wash is an incredible value. Not just bc of the pricing and the quality of the wash…read moreproducts, which r excellent, but it's the staff. Bobby and Drew run a tight crew that care about your experience. They'll come over make sure everything is alright. Do u need anything? No other car wash has staff let alone ones that care. Give this place a whirl. U won't be disappointed

Service was cheerfully and quickly provided!…read more Car wash was perfect! Cost was appropriate for unlimited usage! Very pleasant experience!

Absolutely HORRIBLE service. Most unprofessional business I've run across in years! In July 2024, I…read moretook my father's Subaru down to Diamond from Sautee, GA (45 miles away) and got a wash and detail. I emptied the contents of the car so that the cleaners could clean everything. Before getting out of the car, I pointed out two stains (one on the ceiling above the driver side door and one on the ceiling in the rear seat) and asked they be cleaned. When I got the car back to go home, I didn't notice until I got home that the stains were not touched and the glove box was DIRTY...crumbs etc. They are so busy they miss details. I drove my dad's other car down to wash and detail it and was told they closed for the day. No notice on their FB page of the closing. Oh well. I drove back up to Sautee and waited for another time. Today was the next time I could go down (a few months later...now Feb 2025). I called Diamond to make sure they were open and when they were open. I was told at 9:30 that they were opening about 10:30 or 11 due to the cold weather. I drove down and got there a little after 10:30. I was told they weren't opening the wash/detail until noon. I explained to the woman at the counter that I called after 9 and was told 10:30 or 11. She replied the weather was to blame. I said it was sunny outside and the person told me 10:30 or 11 am. The young woman said the workers weren't coming in till later. Oh....so the workers come in when they want and I guess leave when they feel like it. The young woman got snotty and said "Honey, come back later." I'm not her honey and her rudeness is a fine example of why young people need training to work with the public. I will never return to Diamond again.

Paid 200$ for a detail. Told it would take an hour and a half. Dropped the car up at 5. Came back…read moreat 6:40 to find my truck locked up in their garage. Don't have a way to get to work in the morning or any way to get into my apartment till my wife gets off at 9pm

Wash your car and clean it too!…read more I currently have a monthly subscription with this establishment and am not sure what I would do without it. Not only are they a car wash but they also supply free vacuuming, towels, and cleaners! Cleaners include an all purpose solution and window cleaning solution. Towels are currently moist and not dry like they used to be. Being so sometimes they smell of mildew and that's off putting. Andd that's if they have towels for you to use. Lately though they've been blocking off a lot of vacuuming stalls so it's been a hit or miss if you can use the amenities. So unless you add the dry and shine option to your car wash you may be leaving with water spots left on your car..

When I was younger I washed and sometimes waxed my car multiple times a week. It was part of the…read moremale African-American culture back in the day to have a clean ride on Friday and Saturday night! In Chicago, we would clean our cars to a showroom mirror finish and drive to hangouts like the beachfront or cruise downtown hot spots like Rush Street. Most every car I've owned has been dark in color... which also shines the best at night! While those days are long behind me, I still love a clean ride! But I've grown a lot less persnickety as I've aged and honestly, my vehicle is lucky to get washed once a month! I have a large truck, and it can be a beast to clean, thus my lack of enthusiasm to clean it! But today my wife introduced me to W4 Express Car Wash! We pulled in and she told me she'd purchased a membership that allows her to come unlimited times a month to get her car cleaned. I WAS ALMOST INSULTED at first since I tend to clean her car more than my own, but also grateful. In my teens and 20's I didn't mind spending several hours washing, vacuuming, Windex'ing, Armor All'ing, shampooing and polishing my car. Nowadays, with life as busy as it has been as of late, even an hour to clean BOTH our cars seems like a real chore! Which is why I am so surprised this place brought the thrill back to washing a car! *** FIRST OFF, other than your monthly membership, most everything is free. THEY provide the drying towels, window cleaner, all purpose cleaner, forced air sprayers to blow out hard to reach places and the strongest sucking vacuums I've ever experienced anywhere. These things could suck the skin off a snake, seriously. Also, I am generally never happy with the tire cleaning ability of automatic washes, but my tires and rims were close to perfect after a run through the wash. More than anything else, THAT surprised me. There are plenty of bays to self vacuum and for now the facility is top end on its functionality. Everything is new so everything works and works VERY WELL!!! Best of all, it's very reasonable. At $30 a month, that averages out to less than $7/week. *** FINAL THOUGHTS Over time, my love for this facility may change. But for now, they have brought the joy back to washing a car. They even have a pull-off area for trucks to clean out their beds before entering the wash zone. Oh, and if you do decide to get a membership, cameras read your license plate and the gate automatically opens without you having to do anything! Not only have they cut down my time and energy to wash my truck & wife's minivan, they also add greatly to my convenience by providing the glass cleaners, towels and free powerful vacuums. Not to mention I can come as many times in a month as I wish! I'm so very impressed... and I'm not the type to be impressed easily. 2020 / 92