Paid 200$ for a detail. Told it would take an hour and a half. Dropped the car up at 5. Came back…read moreat 6:40 to find my truck locked up in their garage. Don't have a way to get to work in the morning or any way to get into my apartment till my wife gets off at 9pm

Absolutely HORRIBLE service. Most unprofessional business I've run across in years! In July 2024, I…read moretook my father's Subaru down to Diamond from Sautee, GA (45 miles away) and got a wash and detail. I emptied the contents of the car so that the cleaners could clean everything. Before getting out of the car, I pointed out two stains (one on the ceiling above the driver side door and one on the ceiling in the rear seat) and asked they be cleaned. When I got the car back to go home, I didn't notice until I got home that the stains were not touched and the glove box was DIRTY...crumbs etc. They are so busy they miss details. I drove my dad's other car down to wash and detail it and was told they closed for the day. No notice on their FB page of the closing. Oh well. I drove back up to Sautee and waited for another time. Today was the next time I could go down (a few months later...now Feb 2025). I called Diamond to make sure they were open and when they were open. I was told at 9:30 that they were opening about 10:30 or 11 due to the cold weather. I drove down and got there a little after 10:30. I was told they weren't opening the wash/detail until noon. I explained to the woman at the counter that I called after 9 and was told 10:30 or 11. She replied the weather was to blame. I said it was sunny outside and the person told me 10:30 or 11 am. The young woman said the workers weren't coming in till later. Oh....so the workers come in when they want and I guess leave when they feel like it. The young woman got snotty and said "Honey, come back later." I'm not her honey and her rudeness is a fine example of why young people need training to work with the public. I will never return to Diamond again.

PLEASE every customer needs to check you automatic withdrawals from this business!!!!! Below is an…read moreemail to the owner that was undeliverable: " Dear Owner, We were in Friday 12/20/24 because of an overcharge on a carwash program that I have had since July 2023. It is the monthly $45 for 2 vehicles plan. I was overcharged $20 today pending on my bank account for a total of $65. I printed the history of my payments to demonstrate that the withdrawal is $45. The young lady working the counter brought the district manager, Tory, to assist us. She stated she could not change the amount or give us $20 but offered to extend my time by 2 weeks to cover the extra charge. We were agreeable to this arrangement. However, upon returning home I realized that Tory had moved the payment date 2 weeks from today rather than the period forward that would be covered by my regular $45 and 2 extra weeks making that 6 weeks from today to correctly satisfy the overcharge. To make clear, the payment is today & her change will actually cause us to pay $110. I called & the same young lady as before was very helpful by calling Tory, as she had left, to explain that the movement of the due date should actually be in February. She returned to me saying that Tory told her that the date could not be moved forward any more. But of course it can because the 2 weeks she offered to satisfy the overpayment would be after the time period being paid today not during. This is willful & very poor customer service from someone that is supposed to be representing your enterprise and managing your employees. But it gets worse. My bank is telling me that a certain type of request was put on my card, around the time we were at PC Fresh Wash, that can only happen when physically running the card. Tory did not have my card in hand but was looking at my account in her POS/computer. The bank rep is certainly suspicious, as am I. I did leave a VM for you, the owner, to call me immediately regarding this situation or I will file a a report with local authorities. I do hope you can look at the records and correct this mess. But we will not let it stand as is." Update 12/21/24 - the owner NEVER called us. However Tory called Saturday morning saying the due date "had always been in February", which is untrue, both of us know she said January 4th & refused to correct it yesterday. . We are glad that the due date is now corrected to satisfy the overcharge, but Tory also refused to send us an email in writing stating the change. We are very concerned 1) that the overcharge occurred, 2) how this transaction was entered per bank rep, 3) the overall the rudeness of the district manger (Tory), 4) dismissals of potential theft as evidenced by the absence of any action on the owner's (Phillip) part, and 5) general nefarious business practices. I do want to say the regular staff has been polite, helpful and caring. I spoke with Mayko and a young lady during all this who exhibited better concerns for the issue than the OWNER or DISTRICT MGR. Another issue is that these workers are giving out an email that the DOMAIN IS BROKEN. Mayko tried valiantly to get a working email but was unsuccessful because other workers, at the Braselton and Gainesville locations, do not have one. Also, he tested the email they giving out and was received the same results as I. We will be cancelling our account after our payment is satisficed completely.

Staff is available and friendly. It is clean and they keep plenty of towels on hand.read more

Who knew getting your car clean could actually be ...FUN!! From the zippy auto car wash (where…read morethey first hand-clean the front grill and bumper) to the self-service high-speed vacumn, free towels et al (interior cleaner, window cleaner and that pretty awesome citrus air freshener) ... we've been members about as long as it's taken the super friendly and helpful co-owner to grow that impressive beard!

Awesome car wash. It's smells and gets the job done. Price isn't bad. I def recommend the monthly…read moreunlimited plans.

Love this spot for a quick car wash and self vacuum! Uncle Charlie's stands out because for one,…read morethey typically have an attendant outside to help with new customers as you pull up to choose and pay for your car wash which I really appreciate. They offer 2 different lanes which is also nice, and I love the variety of options depending on your price point. I usually go with the mid-grade wax and shine option for around $22 and it always does the job nicely! Definitely key to pull out slowly for that extra shine as you are making your way out of the actual car wash. They have plenty of vacuum stations and also provide complimentary glass cleaner, multi-purpose cleaner as well as microfiber cloths for extra cleaning if needed/desired. They really have everything you need! I never feel rushed at the self cleaning stations and their products work wonderfully. They do offer a monthly membership option and I may need to look into that with my husky and now toddler constantly in the back of my SUV making quite a mess. Thank you Uncle Charlie's for helping to keep my new ride clean!

Stay away. I paid for monthly unlimited wash and multiple times experienced certain sections of the…read morewas not working. They will charge you for it, but you may not be getting it. After the third time I was done.

The customer service at this place is spectacular and the car is left very clean for a very good…read moreprice and the best thing is that they work very quickly.

I paid for a hand wash detail with no brushes. The employees scratched the hood of my car and both…read moretail light housing on the rear. It was getting dark when I picked the car up, when I got home, 2 miles away, I looked over my car in the garage and saw the scratches. It's over 3k in damages. The next morning, I took my car back and showed it to the man running the outside. He said he saw no scratches, said it was just dirty and I was lying. How could it be dirty, supposedly, they just cleaned it the evening before. We both looked the car over before I left it to be cleaned. He refused to admit they scratched my car and walked away. Also, when I picked the car up, it was still dripping wet all over and he said, no it's fine. Now I have to either take them to small claims or eat it and pay for the repairs myself. Do not trust this business!!

Excellent service and Great car wash. It's the first Time I've gone but will definitely go backread more

I was pleasantly surprised by the thoroughness of the job they did. I had a lot of dog hair. I…read morewill use them again.

My vehicle is consistently well-maintained. The staff is highly professional and welcoming.read more

This place has terrible reviews. Owner is an unprofessional thug. Tried to pull a scam on me after…read moreI let them detail 3 of my vehicles. Quoted me a price then when done said it was a lot more than we had agreed upon. Then owner bowed up and wanted to fight. Lol. Don't take my word for their reputation. Read their reviews.