Wonderful, knowledgeable, people, and expert service -also very timely and courteous - five starsread more

As a fellow local business owner (Foundation Homes of CNY), I've thought long and hard before…read moreposting this review. I'm sharing it to warn other homeowners and industry professionals. I had a long-standing relationship with Amber Wells / Amber Water Pros that was, for years, very positive and professional. We worked together on numerous projects over multiple years totaling hundreds of thousands of dollars. They also installed a $40,000+ well/water treatment system at my personal residence. Until this dispute, I had no issues with Amber personally or professionally. What happened (documented): On or about September 12, 2023, during excavation for a water line, Amber's excavator struck and severely damaged an underground electrical service wire, causing loss of power and significant disruption. After investigation, it was determined the damaged line could not be practically repaired and a new line needed to be installed. Licensed trades (electrician + sitework for excavation/re-trenching/backfilling) completed the repair/replacement work for approximately $3,900. Throughout the repair process, Amber and I stayed in communication and it appeared we were aligned on the resolution. After receiving the final invoices, Foundation sent Amber a formal letter on November 7, 2023, documenting the costs and stating they would be deducted from Amber's outstanding invoice. Amber received and cashed the check, then requested additional documentation to submit to their insurance carrier, so we reasonably believed the matter was settled. Months later, Amber's insurance carrier (Selective) contacted me about a claim related to the same damages, which I understand was ultimately denied. After that denial, Amber filed a summons and complaint seeking $3,900, as if the prior offset/payment had not occurred. Amber also filed a lien against my personal residence (which was improper and later removed by Amber's counsel). I then had to engage counsel and attempted to resolve the matter amicably, but those efforts were unsuccessful. The dispute went to arbitration, and Amber was ultimately awarded the original balance. My understanding is that Amber prevailed largely because their contract controlled and my November 7, 2023 letter did not contain the legally required "accord and satisfaction" language. Bottom line: While $3,900 is significant, I don't understand the actions taken here--especially given the earlier acceptance of the offset (cashing the check and requesting documentation for an insurance claim) and the subsequent escalation after the insurance denial. In my view, it was not handled reasonably and it was not worth destroying a long-standing relationship. Takeaway: Document everything, confirm responsibility for damage in writing, keep invoices/photos/communications, and be crystal clear about dispute resolution terms before work begins. For more information: amberwaterprosdispute.com

Excellent job diagnosing and fixing our well issue. Highly recommend. Very reasonable price. No…read moreclue how yelp knew I recently used them and suggested a review, but they're worthy of a great review.

Jim and Carmela were a pleasure to deal with in our time of crisis when our well ran dry. We had…read morebeen in contact with numerous other companies (25 in total), and all either denied us help, or were booked out over a year. We we're so grateful when we called and received a timely return call, and an estimate just a couple days later. We we're most grateful to him and his crew who came so far away from their region to help us. Within a week they were at our property drilling, struck water within 6 hours (~160 feet for us), and the following day dug out 80+ feet of earth, placed all the piping, buried everything, and connected everything. Two days total and we had clear running water! Couldn't be more grateful for them!

Very responsive using FB messenger. We found them on FB Hector page. As a new home owner local…read morerecommendations are so valuable. Carmella and Larry Utter are small town owners providing an invaluable service to their community. Would definitely recommend!

I lost all water to my house the day after Christmas. I called the person that hooked up the water…read morelines to our house last year and he told us our well went dry, we were devastated there was no way we could afford a new well. We called Welch's and they came out on new year's Eve morning and found the problem was a line came apart and had it fixed and we had water.I wish I would have called them sooner. I'm so grateful for them and they were so kind and knowledgeable.I will definitely call them again if I have a problem. They made it the best new year eve ever.

Amazing work for an amazing price! Lost our water pump at 5 on a Sunday. He returned my call bright…read moreand early the next day. They came within the hour and had a new pump and tank etc. installed within 3 hours! I can't say enough about this company.

we are completely pleased with our recent experience with Nalepa Well Drilling. Brian, Bob and…read moreMark responded promptly and diagnosed our water problem. It turned out to be a difficult project, but Brian and his crew showed up on time, with all the necessary equipment, worked carefully, repaired our well, and restored our water. they backfilled our excavation. tamped down the soil and left everything looking very nice. Their price for the entire project was was more than fair - we consider it a bargain, considering the difficulty of the job and the quality of their workmanship. we give them our highest recommendation.

Very quick response when we called. They did great work on our well and were very respectful of our…read moreproperty

Great family, great service. Answered immediately with helpful information. Showed up the next day…read moreto fix the problem and was up and running within 2 hours. Highly recommend.

Our well pump went and someone told me to call Hess Well Drilling inc. Joe and Scott from their…read morecorporation responded out and resolved our well issue. These guys were polite, fast and very reasonable. I will be using this company in the future if any more plumbing issue ensue.

From the owner: Servicing all over PA ANDF NY. When you have water well issues, you can count on Hess's Well…read moreDrilling, Inc. to have all of the equipment needed to resolve the problem. Our equipment is clean and well maintained, ensuring the utmost efficiency with each and every job we complete. Plus, with over 70 years of experience, you can be sure that our finished product will not only solve the problem, but exceed standard expectations. We always leave the property as clean, if not better, than when we got there, treating each property as if it were our own. Customer satisfaction is always important to us, so you don't need to worry about being left behind in the dust.

He arrivedd when he said he would, checked out what was wrong, and offered us options. He had the…read morenecessary parts in his trailer so he was able to replace our water tank. He is very knowledgeable and his prices are reasonable.

From the owner: Water well and pump Specialist, NYS DEC Licensedread more