Well seeing how I did inspections I think I have some knowledge of the requirements by the state…read morefor inspections. I also know about up-charging a customer. With the long and drawn out babble I just read, I think it's safe to say I hit a nerve. Bitter truth tends to do that. You think because you're a woman that you don't do things like that? Really? Your the owner but you are going to pass the buck to this Jo Tinker huh? The "fact-based information in which you do have available"? You can't even pull up the information of a 5,000 quote? Not much of a owner if you don't know what your shop is doing. What? do you just sit back and collect the money you scam from these people or do you not care enough to say "Sorry, I will look into it"? Looking at the other comments here, I see every negative review and you put the blame on everything but you and your shop. There's your facts.

I used to love this place, but they have become just llike any other mechanic. I took my vehicle in…read moreand did tell them I had a warranty, they charged me $120 to run a diagnostic test on it and then turned around and said they wont honor the warranty. Why not tell me that in the first place? Disgusting. I will do business elsewhere.

There are 3 segments to the business: service, sales and finance…read more Service gets 5 stars. Work is usually good and done on time. Scheduling an appointment is difficult. They seem overworked. Sales gets 5 stars. They have good and honest sales people who are friendly, helpful, honest and not pushy. Finance gets 5 stars. Sales, service and finance work well together. Finance is honest, competent and friendly.

How many good things can I say about this Honda dealership. We called them this morning because our…read morerear brakes were bad and one of the rotors was bad. We asked for an estimate after having gotten an estimate from another auto repair for $755. Their estimate was less than $500 for the same job. Also they fit us in right away because we are going out of town tomorrow and we were afraid to drive the car like it was. From now on anything we have to have done to our car we will definitely be going to Williamsburg Honda.

Helpful and honest! We're visiting the area and my check engine light came on last night. Josh…read morechecked it quickly, determined the issue may have been dirty fuel that didn't require spark plug replacement and since it was driving well that I was good to go after he cleared the light.

It's honestly rare these days to find a repair shop you can fully trust, but this place is the real…read moredeal. They've been in business for years, and it shows--not just in their experience, but in how they treat people. I brought my car in expecting a major repair, and instead of upselling me, they walked me through what actually needed to be done and what didn't. That kind of honesty is hard to come by. They took the time to explain everything clearly, never pressured me, and made sure I understood my options. In a time where it feels like everything is about squeezing out more money, this shop stands out for doing the opposite--being fair, transparent, and genuinely looking out for their customers. If you want a mechanic you can trust long-term, not just for one visit, this is the place. I wouldn't take my car anywhere else.

This place does thorough work at reasonable prices. Explained things in detail and I didn't feel…read morelike I was being taken advantage of with extra services, as I've felt at other places because of being a woman.

Huge accolades to Williamsburg Automotive Repair. After thinking I needed new brakes on my Nissan…read morepassenger van and being new to the area, finding a good automotive repair shop seemed daunting. I did a search, found Williamsburg Automotive Repair, and crossed my fingers. After inspecting it was determined my brakes were fine and they called my husband to let them know it could wait. I also got an oil change and it was WAY less than I was expecting. Thank you for being an HONEST business.....we have four drivers in our home and we have found the place we will return for car maintenance. If you want an honest opinion, car care you can trust....this is the place for you!

Today I encountered professionalism which is unparalleled to any business experience I have…read moreencountered in my 8 decades of life. Dealing with car issues is not something I know about, nor have experience with, but was at the point of having to deal with the State Inspection and having to wait for it to be done. The excellent credit goes to one man: Darin Christensen. Darin was the one who set up my appointment at a time to suit me and when I arrived, guided me through the entire process, including walking me to my car in the snow! important to me: very well appointed waiting room... leather sofa and chairs with cushions (not the usual miserable plastic molds) and very clean and calm. Being treated with courtesy, and kindness by a knowledgeable, professional individual. Very reasonable prices.

I had my vehicle towed to their shop knowing what codes it threw for the vet sensor(cam shaft…read moresensor) asked them to replace both bank 1 and bank 2 ! They replaced one regardless of what was asked. I was willing to pay for the repairs but they only did bank one! After I called and stated that it made sense to replace both at same time! I feel because of being a woman they completely disregarded what I asked for and did what they wanted to do! I had faith that it would be all replaced but that is what I get for putting my faith in someone! I will now have to take in else where to have the second side done. very disappointed in a place I had once had faith in even after the communication I made sure to have with them! I feel my request was too much and I was bothering them by keeping the communication up to date! I appreciate they fixed the one side but did not do what was requested!

Oh Dwayne and Seth and Andre took such good care of us!! Lickity split and so friendly bonus, they…read morehave a machine/container that pumps the oil out, so you can see the process!! I'm bringing my son next time, he will have a blast watch them blast out all the old oil

Plan on waiting 60-90 minutes before you are even in the bay. This is the second time this has…read morehappened here. Definitely won't ever be back.

European Cars of Williamsburg successfully did a difficult job on my 2009 Bentley. They…read moredemonstrated a thorough knowledge of the car when most shops won't even work on them. Best yet, the job was done earlier than expected and below the estimate! As a surprise side benefit, the finished car looked better then anytime since it left the showroom floor. A great job! Thank you!

Don't waste your time calling them. I spoke with Gus, who put me on hold immediately and I could…read morehear him talking to another customer telling him to go somewhere else for his service. He came back on the phone with me and asked me to explain my problem quickly. As I was giving him an abbreviated version of my issue, he cut me off and asked for my license plate number. I asked him why he needed that and he said so he could look my car up. I told him I didn't have it with me and told him the make, model and year of my car. He told me he didn't want to work on it because of the parts, hassle and his technicians couldn't handle older European cars. Seriously? Total crap business. Fortunately I found out how bad they are BEFORE he had a chance to get one penny from me! I consider myself blessed.

I'm resubmitting the review that I had originally posted in December 2009 because it was not…read moreshowing up. Here it is: Our car broke down on Christmas eve while we were out of town, visiting Williamsburg, VA. Of course, most businesses were closing early that day, if they were open at all. We figured automotive repair options would be impossible to find. Someone gave us the phone number for Lawrence's Mechanic on Wheels. Lawrence turned out to be our Christmas angel. After speaking with my husband on the phone, Lawrence had a pretty good idea what was wrong with the car. He called his parts supplier and ordered the part he thought we'd need. They left it outside for him to pick up because they were just closing for the day as well. Lawrence came to our car in his mobile repair unit, took a few minutes to verify that his diagnosis was correct, then went to pick up the part. He was back in a jiffy, fixed our car, and saved our Christmas vacation. And he's such a nice guy too! Lawrence, you rock! Thanks so much! :-)

A big shout out to Lawrence's Mechanic on Wheels! Called him at 8:09am & he called back at 8:27am &…read morewas here by 9am to replace my brakes. I highly recommend him. Extremely informative on the problem, polite & definitely a family oriented man.