Very friendly and accommodating. The ladies in the office are helpful and efficient.When they…read moreinspect your car they are really good at letting you know about parts or repairs you may need in the future.Paul,Lightfoot, VA.

I took my Jeep in to have the ABS and Traction Control lights fixed. I did the diagnostic myself…read moreand told Jerry's exactly what I needed done. I was told they still had to do their diagnostic and charged me $60. Their diagnosis was the same as mine. I was told the fix is a $20 part, some new wire and labor ($200). I agreed and paid the $60 diagnostic and approved the $200 repair. I got my Jeep back and the lights were off. A few days later, the exact same lights and code came back!!! I called Jerry's and they said they would look at it and it was warranted for 90 days. The next day, I was told that the problem was the ABS pump and its now $2200. Why did they do a diagnostic and tell me the fix if all they were going to do was start changing parts hoping they could fix it? If I wanted to change parts until I got it right, I could have done that myself! I expected a lot more from a shop that considered themselves a professional auto mechanic shop. The girls up front at the counter were friendly but the work performed lacked any sign of being professional.

Great shop, great service, prompt and fair with cost. Will definitely do business with them again…read morein the future

I've been using Carroll's Automotive for 17 years after finally getting fed up with the poor…read morequality of work and unrelenting upselling at the dealer (Williamsburg Jeep). Carroll's Automotive does honest work, fixes what needs to be fixed without trying to sell you repairs you don't need. I would highly recommend this business for your automotive repair needs.

Outstanding service. Chaz and his team are true professionals. This body shop is honest, and they…read morequickly repaired my car.

Overall, the repair quality was pretty poor. The customer service itself wasn't bad--everyone I…read morespoke with was kind and polite. However, after waiting five weeks past the original estimate, my car was returned with a crooked door, scratched tail lights, and a sloppy paint job that started chipping just a few weeks after they painted it. They did take the car back, but again kept it longer than they estimated. They fixed the door for the most part and repainted the areas that had chipped, but there are obvious tape lines and the finish has an orange-peel texture.

They are the best,trust worthy,and the price very reasonable and fast thank you againread more

Always able to get straight answers to my questions and reliable, trustworthy diagnosis prior to…read moreservice or repair work. All you could ever want in an auto service center.

Excellence and professionalism in every area. Comfortable waiting area. Friendly staff. Had my car…read morepurring like a kitten.

Great service! I really appreciated they allow service by appointments and stuck to them so that I…read morewas in and out with my vehicle and back to my busy life. Appreciate this place so much! Not everyone can drop their car off for days on end and I'll go back to this place every time because of it. They were kind and affordable given the scope of work and completed all the services I needed as well. Thank you!

Had my 2016 F250 recently there. The mechanic and shop manager were great. I had the dreaded…read morecheck engine light pop up and the mechanic found the issue and they were able to order the parts and get me fixed up. As a new issue came about they showed me what it was and discussed what was needed and why. I'm also traveling from out of state & both of these gentlemen were knowledgeable and upfront with the costs. Having waited for the repair work to be done I heard the manager tell a customer that they didn't need a replacement because the items had plenty of life on them. He didnt upsell the customer and IMO took care of that customer by being honest. The cost for the work was fair and if I have another issue (hopefully not) I will use them again.

The oil change went well. I have confident in going there and getting the work done.read more

This place does thorough work at reasonable prices. Explained things in detail and I didn't feel…read morelike I was being taken advantage of with extra services, as I've felt at other places because of being a woman.

Huge accolades to Williamsburg Automotive Repair. After thinking I needed new brakes on my Nissan…read morepassenger van and being new to the area, finding a good automotive repair shop seemed daunting. I did a search, found Williamsburg Automotive Repair, and crossed my fingers. After inspecting it was determined my brakes were fine and they called my husband to let them know it could wait. I also got an oil change and it was WAY less than I was expecting. Thank you for being an HONEST business.....we have four drivers in our home and we have found the place we will return for car maintenance. If you want an honest opinion, car care you can trust....this is the place for you!

The people are very nice, I had a problem with my key fob and they took care of it right away. They…read morecleaned up my car, it looked brand new, I would deffentilly purchase a car from them again, they are super!

I bought a truck from here over a year ago and have had nothing but problems since. When we went to…read morepick it up, it had not been cleaned or detailed AT ALL and they did not have it ready for us, so we had to wait almost 2 hours after driving 6 hours to pick it up. They SPRAY painted over the original paint on the bed to make it look newer and in better shape than it was, so now the spray paint has been peeling off everywhere. The toolbox on the truck doesn't work- like it doesn't open and close or lock. Also, they only gave me one key and insisted that there was no additional key or a key fob... for a 2019!!! After talking to my local dealership, they were supposed to include a second key and key fob with my purchase. I am absolutely disgusted, and would never buy anything from them again.