Bought vehicle there specifically asked & was verbally told by rude broad, apparently owners wife I heard, behind counter, & on 'their' paperwork, dmv fees under $400 LIARS more like nearly $1,000 so wasted $2,800 on buying vehicle can't drive! If could give negative stars I would! LIARS & THIEFS! read more

DON'T USE PAYLESS TOWING! They are CARELESS and CAUSED HEAVY DAMAGE to my car. On March 7, 2025, I called them for a tow. We were in a parking lot, as we pulled forward to leave, the ball joint on front driver side broke. The Payless drive came, he had full access to tow from the front or the back. He hooked it up from the back and just dragged it up the flatbed. You could see that the whole front was being damaged, even the drive got out to see, but decided to pull it up anyway. When the mechanic checked it out. he said the ball joint had broken, but the axe was also broken and the oils pan was smashed. He asked what happened to cause all the damage. I told him what had happened. The mechanic said the town guy said we had been driving down the road at full speed. THAT WAS A LIE. The mechanic said, MOST OF THE DAMAGE ($2,650) WAS CAUSED BY THE IMPROPER TOW. The manager at Payless said she would check with the owner. After a month of follow up calls, they would not even refund the $110 tow fee! I WILL NEVER USE PAYLESS TOWING AGAIN, they are CARELESS and UNPROFESSIONAL, they CAUSED MY CAR MOST OF THE DAMAGE! read more

I believe was the dispatchers name was Rita was very helpful the tow service that was provided was on time friendly and very knowledgeable

My car was in there care for 4 days . I had tools in the truck an I did not find them . I asked them about it an they had no knowledge about the tools in my truck . Sounds like thieves if you ask me . read more

We just bought a truck from Payless Towing. The truck is great but ... They didn't tell us there was a sticker near the gas that said "Diesel only". We talked with the guy at the lot about needing to put gas in the tank after we left the lot. All it would have taken was a mention that the stick was wrong ... but no. We put diesel in the truck after leaving the lot and didn't even get two miles away, obviously. It cost almost $1,000 to get it fixed. The place that fixed it said it was in pretty good running condition EXCEPT for the diesel, obvs. How hard would it have been to tell us about the sticker? The truck is out of the shop and running fine now but it took three weeks (we had to leave the truck and get a rental car) and $1,000 (not including the rental car costs) to fix something that never had to happen. read more

100% recommend Payless Towing. My Drover went out of his way to get he job done , & went the extra mile. knew completely what he was doing , & he exemplifies real professionalism. I would recommend Payless to everybody read more

Best tow service in town! I recommend this company everyone! They are fast and reliable

They have helped me and my family so much over the years if I needed one of our cars moved they are the first place I call

Recently had an opportunity to pay for a tow after a flat tire. This company responded quickly, and the price was very realistic and competitive. Also, they gave me a peace of mind during the process. Good job! read more

RATE 0 STARS Curious how many victims are out there concerning "predatory towing". Falsified information documented concerning the illegal removal of my vehicle. Definitely a punitive experience with this company. Jimmie was not 100% truthful nor knowledgeable enough about many of my concerns/questions; intentional deflection. Encourage all to review towing laws and exercise your rights!! Your voice matters. read more

Love this place. They had great customer service. This company responded quickly. I recommended to my friends who had the same experiencer They explained the towing process to put me at ease. I had a flat tire, so I was kind of freaking out. The price was very realistic. read more

Would NEVER recommend using this company. So sorry this happened. Payless Towing was called to our hotel to pickup a guests' vehicle. The driver was careless digging up good size chucks of our newly paved driveway and left a large amount of oil, unknown if was tow truck or guests' car that was towed ( my money is on the tow truck as it was not there prior to towing ). Called Payless Towing and was RUDELY told that the manager already called and Pete, ho said he was the manager and had to wait for the owner, said he'd be out to check it....after 11 hours still waiting on him. read more

Horrible communication, very little understanding or concern for our situation, definitely would not recommend.

I received a tow today from these folks and I didn't get the gentlemen's name that assisted me but I just wanted to stop and say thank you and you made life easy today customer service amazing and patient with the whole process thank you for your service!!! read more

Payless Towing - Towing Near Me - Bakersfield, California

Can't beat the price. Great drivers and I appreciate the kindness. Thanks a lot guys. Keep up the good work

Worst tow company ever the staff are a bunch of liers had my car tow here by me not by CHP but by me my car broke down and I had no phone signal. A police officer helped me get in contact with this tow company I'm not from the area so I didn't know better I needed my vehicle stored for the weekend while I arranged delivery to my home the tow truck driver JR said they could store the car for 49 dollars n change per day I agreed to the price plus a 220 towing fee mind u the car was towed for about 25 to 30 minutes so I said ill be back for the car on Monday this had happened on a Friday afternoon here i am Monday ready to get my car back n get it home n they hit me with a 800 n something dollars bill I have pictures with the specific time the car is getting towed from the side of the road to them unloading the car at their facility it was less than 1 hour but according to them CHP called them at 430 pm n thats when they started charging their hourly rate of 220 driver passed by me once had to do a 30 minutes u turn n come back to me they still charge me 4 that even when it was the drivers fault for missing the exit according to them the driver didn't finish unloading my car in their facility until 630 thats 2 hours equals 440 plus the 200 storage fee and on top of all that they put a lien on the car because it was there for more than 3 days and I had to pay the 70 dollars lien paperwork fee this is just ridiculous I should have known better when I offer to pay the 420 in advance Friday afternoon and the driver told me not to worry about it come back on Monday and we'll take care of you Just avoid this company at all cost they will rip you off they will tell you one thing n the next hit you with an absurd bill make sure that JR the manager according to them doesn't talk you into doing you any favors he will make you regret ever trusting anyone at their facility Really wanted to curse them out but I'm better than any of those lowlife scumbags read more

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These people are thieves. After having my truck towed, they took my keys and registration and when I got everything back, two keys were missing. Now I have to change my locks in fear that they know where I live and have access to my property. The customer service is horrible! After confronting about the issue the lady at the front desk just answers the phone and ignores me! Not to mention the ungodly price of $270!!! DO NOT TRUST YOUR BUSINESS WITH THESE LOW LIFE CRIMINALS! Update**** they somehow lost my keys too. Their exact words were, "yea wow" read more

Waited over 2 hours and they never showed up. Called over 10 times and they sent me straight to voicemail. Save your money and go elsewhere

I just got SCAMMED by these people for 75.00....My wife's car jacked at gunpoint and was taken and crashed/burned. When I contacted them I was told policy on weekend was to charge 75,00 and the needed the registration. They never said you cant take pictures, And as with most people the registration is in the car. They would not do anything without payment. So when we get down there after paying the fee on the phone (you have to make an appointment on the weekend) the registration was not there and no keys. we said ok and asked for the 75.00 back since we cant see the car and they said no because they gave us that information about no registration and keys. They should have had a disclaimer about that up prior to getting your money so you can make a better decision but they don't until after you get there and they already have your money and they could care less. That should be there new name Careless Towing. read more

Do not use this company!! Very unprofessional! They brought the wrong kind of truck to tow a very old car and blamed me for not requesting a specific kind of truck. How am I supposed to know this? If you don't offer a certain truck when knowing the year, make, and model, then you are not doing your job accordingly. They will also charge more because they will have to sent the driver back to pick up a different truck when it was their mistake in the first place. How convenient for them... FIND ANOTHER TOW SERVICE AND AVOID THE HEADACHE!!! read more

i was at the rosedale hwy.p.g.e. powerlines.the land under fed.imonate domain,is under my fed.lands card from b.l.m.my family fed.sec. watt was president staff.bolton was trumps mil advizer.bolton and watt were the builders of the first motor in 1700.that truck worked elk hill navy oil,wiring pumping units.r.a.d.a.r.was as well inv. by r.watson watt.trumps home and mil.war codes.that truck was taken.i have 2 weeks on fed.lands card.rev.richard dale watts. read more

They quoted me $285 for a tow and I approved $285... They ended up charging me $380. I was very specific if it's $285 go ahead and proceed. When I called to inquire they refused to help. read more

DO NOT TRUST THESE GUYS! I needed a commuter car, cheap not pretty. Went to these guys, man oh man. Sold me a car that ran enough to get off the lot. When we started the car I was given a song and dance well it's been sitting and all it needs is some premium gas and run it on the freeway. I promise this is a good car. He even went so far as to say I would put my daughter and grand daughter in this. NOT! Now car wont even start, one piston not working and they are telling me too bad so sad. BEWARE. If the owner calls me and gives me a refund I will take this post down.. So I just received a call from JR, I thought maybe they were going to make things right. No, instead he was yelling at me for posting this review, I also posted on facebook. I told him if they refund my money I will take both post's down. What I have posted is the truth! Well it's the end of the day and nothing from the owner or manager from Payless towing. No offer to make it right or an exchange for another car. Just nothing. Here we go I guess.. read more

Family member had a stolen totaled vehicle towed to this location by Kern County Sherrif. KCSO selected towing not our family member. Went in this morning to drop off release of vehicle. Gentleman with mustache at front desk was short with words and no personality. He was not intentionally rude but lacked customer service. We were not greeted as a customer. I understand with it being an impound yard they deal with multiple attitudes, rude and on Occasion an aggressive person. They need to realize that not every person that walks through that door is the same. Their attitude may change someone's bad day. read more

COMPLETELY UNETHICAL. The female behind the counter was extremely RUDE and lacked any kind of customer service skills! These POS people refused to let my daughter get all of her personal belongings out of her car. After the accident ( Friday - 10/02/20) the vehicle was immediately taken to this SH*T HOLE of a place. They would not let us access the vehicle until Monday, as they are closed on weekends. (BUT WILL CHARGE YOU FOR THE WEEKEND) The towing place already had all of her personal belongings from the inside of the car removed and gone. (Rosary, Phone charger, pictures) With ZERO access to the trunk. The employee that walked (only) her to the car, told her he was off the clock at 1pm (about 30 mins) so was less then helpful or patient while she was trying to gather her things. DO NOT USE THIS POS COMPANY! If you can.... use ANYBODY else! read more

It's PAYFULL TOWING not Payless. Don't let the name fool you. To the message to LAW ENFORCEMENT, quit using them. They have limited hours. They are a major inconvenience to receive your vehicle back. You pay at their office here and then you have to go clear across town to their tow yard to get it back. The problem is, if there is someone NOT there at the yard to release your vehicle and it's around closing time, KACHING, they just made another day for a storage fee that YOU have to pay. I know they have to follow rules and regulations but it's time as tax paying citizens to have rights against being gouged by tow companies. They say we do have rights but we don't. They use your vehicle as collateral. Good luck suing them, it goes nowhere. These people here don't have to be courteous or even professional to you because they manipulate you by their company name and law enforcement. They also can careless about your situation. They will do everything they can to store your vehicle for that storage fee. What a scam. read more

I needed a last minute tow from my home to my mechanic. These guys gave me a flat rate which was affordable and my tow guy was extremely personable and even gave me some knowledge about my car. Super friendly and would recommend to anyone. read more

If I could give 0 I would. After being in an accident and taken to the hospital this tow company was called via CHP to recover our vehicle and trailer. It was one thing after another with them when we tried to recover the personal items from the truck and take the trailer. After leaving with the trailer (it was towable) I went in to release the truck to progressive for pick up and they told us we had to pay on the spot since we took the trailer even though they still had the truck. Ridiculous and completely unethical treatment if people especially having just been in a wreck. Caused me to have a panic attack in front of them and my dad had to come back with the trailer and pay just do we could go home. Horrible attitude and service. DON'T use this company if at all possible. CHP should contract with a better company. read more

Horrible service! Cancelled my call for no reason and didn't even bother to tell me it had been cancelled. Would never use them!

If only I could give 0 stars. This company is a HUGE joke. They are unprofessional, rude, and clearly have no idea how to run a reputable business. After stealing our keys, these geniuses managed to lose them. They didn't apologize, they don't seem to care about anything other than making an extra buck. We will be filing a report with the better business bureau. Its pretty clear that everything they are doing here is not on the up and up. read more

I have to disagree with the negativity in these reviews. I had my car impounded and they were very courteous to me. Coincidentally, i was waiting on my paperwork when the person who calls this company "thieves" walked in to get his vehicle back. Let me just say he was very rude from the moment he arrived, raising his voice at the receptionist. I had zero problems getting my car back in a timely manner. The staff was very friendly and i had no problem paying the fees incurred. Rules are rules... You break them, you can't get mad when you don't get away with it and post some ridiculous story about how this company is going to break into your home and rob you in your sleep. That's not how any of this works! Payless towing to me is a very professional company and I would use them if needed. read more

Wish i could rate thos place at a negative scale. They towed my vehicle out of fairfield swore up and down they didnt have it because they didnt tow out of fairfield. Long story short they had it made it very difficult and did everything they could to keep my car woth all of ny belongings in it. Eventually they sent to junk yard they said. Which i had my clothes, birth certificates, babies otems, subwoofers, golf clubs , very expensice and alot of memorable irreplaceable items. They laughed at me when i called back out of there time frame after going above n beyond and tell me o well goto goodwill and get more items. These guys are heartless, rude, little bitches. Period. Hope there business fails miserably. Crooked ass company. read more

Payless towing is the shit payless towing is the SHIIIIT I bought an Impala from them that's the SHIIIIT too!!! Thank you payless yal are the shiiiiiiiiiiit read more

I had my car towed by them. My jeep worked fine before they towed it to my house. It stopped rolling while trying to get it down. So the driver decided to pull up and jerk it down now my drive shift is damaged. I can't drive my jeep. I've called left messages for the manager and owner with no response. That isn't very professional. I've called 5 times since this took place last monday. I guess I'll just have to go to their office. read more

One of there repo drivers drove over my front lawn breaking my sprinklers (4th time) on to private property signs posted in the middle of the night wake my entire family. And when I finally caught him in the act other than camera. I asked what he was doing and to please stop coming on to my property he became very disrespectful and said he was looking for cars to repo. I told him my cars are paid for and there is no reason for him to trespass on my property looking for other people's cars he said that he doesn't care and drove off. I then contacted there office to file a complaint about there driver and to find out who to bill for my damaged property. The lady or better word would be female cause she was not a lady in any aspect was very rude and disrespectful and then hung up the phone. Very very unprofessional read more

I called them out and I was happy it didn't take to long for the truck to show up. The driver was very polite and took very good care of my car. I called around before choosing this company and the price was very fair. I will definitely use them again and would recommend them if asked. read more

One of the worst places to buy a car They sale cars with engine knocks All the way to missing Cadillac converters I would never recommend this place to any one They say there not mechanics but they get the cars to start so that makes no sense to me all also towing service through them are expensive And they also have wreck less towing drives one wreck a gate like month ... read more

Horrible. My Geico app connected me to this company in response to my request for Roadside service for a flat tire. I entered in my information, received text messages from this company plus a link to my phone stating tow truck ETA & also phone number to contact dispatch. After the ETA of 8:45pm passed, I received a new notification stating new ETA of 9:35pm. That passed, so I called dispatch (using the number they provided via the text they sent). The lady on the phone said "We never received a call for a flat tire." Um, okay so why did I receive these text messages then? I tried calling a different phone number (from the link they sent). The SAME lady picked up, and was also clueless about my case. I even had a case number. Somebody is extremely incompetent. I don't understand how automated messages can be sent to my phone with a case # for this company, and yet the dispatch has zero clue about my case. Ended up cancelling, calling AAA, who came in less than 10 minutes. Don't waste your time with Geico roadside service, and don't waste your time with Payless Towing. Should be called Pain-in-the-A** towing instead. read more

I was notified by law enforcement that my stolen car had been recovered and towed to a Payless yard. Customer service at the main number didn't knock me out, but we greeted Big Ron at the yard on State Rd. where the car was. It was a few minutes before their open time, but he was fine getting us in early. He was so cheerful about the paperwork. Then he helped by starting the car (the battery had been taken) with some device and advising that we might very well get it home as long as it wasn't shut off. And so we did! Big Ron helped us make the best of an unfortunate situation. read more

Had an awful experience after my car was stolen. I was notified by police that my vehicle was sent to this impound lot. Front desk woman was very rude, she had horrible customer service. We were charged $375 to get our car back. We were also charged s Lien fee after the car being on the lot for 2 days. I'm very disappointed in the lack of customer service. read more