Took my dog to the self-wash station and had a great experience. It was easy to check in at the…read morefront cashier and get a couple towels and then take my dog to the washing station in the back. The 2 large dog + 1 small/medium dog station are all connected and in the same space so just be mindful if you have a reactive dog or have hesitations about being around other dogs at the same time. They wash the stations in between use. There are a variety of shampoo options and hose + dryer were easy to use. They provide a small leash to keep your dog attached to the washing station too plus a treat for post-wash. Staff is very friendly!

I booked an appointment to have my doodle's first grooming at Pet Supplies Plus in Bellevue. I…read moredidn't have a groomer in mind, so was assigned to Astrid. She was fantastic at communicating and was the first groomer ever to actually listen to our requested haircut!! Having a doodle means a certain style of grooming, but we just needed her to be short all over and she's the only groomer that didn't question our decision and did exactly like we asked. We didn't need any touchups! (Which is a first). She was perfect! I highly recommend Astrid for grooming and will continue to book with her going forward!! Plus, as an added bonus, everyone at this store was so friendly and sweet to my little puppy.

Today I went into the store and I met John he took such good care of my two dogs and made sure that…read morethey had the proper harness on and he fitted them countless times to make sure they fit he did an excellent job and I hope the owner is listening to this yelp or reading this yelp because John is very patient very nice and my dogs were puppies I wanna give a five star Yahoo rating to John Personally I think he'd be better and Management than the store manager

We came by after taking our fur babies to a off leash dog park nearby as we were celebrating our…read moredog's birthday and decided to bring her to a new city. As we arrived, we were greeted warmly by the staff members and were told that if we had any questions then they would be more than happy to assist. They also offered treats for our fur babies which is always a bonus! The store was neatly organized with plenty of walking space for owners and their pets to roam around. We came specifically for some birthday hats and accessories and were pleased to find it close to the entrance. As we were trying different hats, one of the employees Arrow offered to take some pictures of our birthday girl and told us that they offered a birthday goodie bag. We were delighted to hear this as who doesn't want to spoil their precious puppy on their special day? It took only a few minutes for them to get us a bag and Arrow also mentioned that we get 25% off treats, toys and food that could be used with the same year. What a steal! We decided to get them some hides (our dog picked them out for his sister and himself) and dog food. We came in for a birthday hat but left happily with much more. The genuine care for their customers and pets was very clear. From friendly and professional customer service, all types of products, and one of those neat water dispensers for dogs and cats was fantastic! We will be back!

Located in the Overlake Crossing strip mall in Bellevue, WA, this instance of the giant pet chain,…read morePetSmart, consists of every need that a pet owner might want. We stopped in for some doggy hand treats, doing an exchange for more chicken based from a beef liver based that was harder to use. My daughter couldn't find her email receipt to do the exchange, but the cashier/associate was able to look up the purchase based on the phone number and do the exchange without much problem. It did take a bit of time, so I had the opportunity to walk around the large store. Besides pet supplies for cats and dogs, it also sells/services fish and reptiles, including live bait and food. There is a Banfield Pet Hospital inside as well. Banfield and PetSmart continue to have a partnership (even though PetSmart no longer owns Banfield). We used to use them for our dog years ago, and learned that Banfield really depends on the veterinarian or chief of staff at the clinic. To complete a pet owner's need, the location also has a 'doggieday camp' and petshotel (overnight). My daughter told me that since last year, the the petshotel no longer has an employee overnight on-site. I also learned that Chewy was at one point, owned by Petsmart, but they split apart into separate entities. Chewy (as primarily an ecommerce company) now has greater net sales than Petsmart (2023)...really shows how ecommerce in many cases has overtaken retail for product (i.e. food) that works well on a subscription model.

They want robot dogs, not real ones…read more Not recommended for high-energy breed! They turned away my Border Collie, because she was enthusiastic and wanted to lick/play with other dogs. PetSmart clearly doesn't have the trained staff to manage anything beyond low-energy dogs. Save yourself the headache and find a proper daycare that actually understands canine behavior and development An employee handed me a dog tooth, claiming it was Lumi's from playing too rough. Not only was it clearly NOT her tooth(the size is too small), but the fact that they are just handing out random teeth proves they have zero control or oversight of the dogs in their day care. Whose tooth was that? What actually happened in that room? Combine this terrifying lack of supervision with a staff that was incredibly rude and unapologetic, and you have a recipe for disaster. Please do not leave your pets here if you care about their safety.

Went here with my to stock his first Saltwater Aquarium. The staff here tested our water and was…read morevery educational on what fish and coral to start with. Their stock of fish, invertebrates, snails, and corals is quite large than most place we've visited. My son got some good deals on a clown fish and some corals to start with. We will definitely be back here for more as my son continues to cycle his tank.

Made the trip up from Oly to buy corals after checking their site and facebook that said they are…read moreopen. Got there to find the open sign lit, yet a sign on the door saying closed. Apparently too much effort to post on their facebook page since it also says OPEN NOW. Too bad.

For great products that are unique and actually liked by pets, I give it 5 stars…read more For customer service I give it 3 stars I went in because all of their locations carry unique cat toys that are both commercial as well as seemingly homemade although those probably are commercial too There's a large selection of both and the thing that I love is that they are actual toys that are effective, meaning they work well and they don't break easily and our high-quality. And our cats that are super picky about toys, pretty much love anything I get there because they carry toys that pretty much any cat would love. I don't know how to explain that exactly but it's very different than going to a PetSmart or a Petco in terms of their products I feel like their prices are super reasonable as well so I don't even try to price check it against anything online. One reason is because I appreciate them actually taking the time to find these great products and I like supporting their business The second I walked in, someone asked if they could help me but I declined because I could see the section I was looking for. But after I started shopping, I did need help and no one ever checked on me again... And the woman working was on the entire other side of this Store which is fairly large. And due to an injury, it was just too hard for me to walk over to get help. And she would never look in my direction for me to waive her over. So that was kind of a bummer The same woman, checked me out and get the checkmark for doing the job she was paid to do. She was not friendly but she was not unfriendly, but something about her was a little unapproachable. She didn't know the answers to my two questions and because of the unapproachable factor, I didn't feel like pushing her to find out. I just decided to make the decision based on my own knowledge I would definitely revisit this location based on their products and the 1st employee's happiness to help.

Treated my doggo wonderfully and couldn't have asked for better service. They had everything he…read moreneeded and were well aware of which products had chicken/birds in it so we could avoid allergy flare ups. Definitely recommend if you need a fantastic pet store in Issaquah.

Picking up a few supplies to help me get ready for my new fur baby. So excited. This store is of…read morecourse the cream of the cream for pet supplies. Primarily for dog and cat owners. Clean and wide aisles. Friendly service too! I merely asked a few questions and immediately David helped me find what I needed. From treats, food, cat litter mats, cat toys, dog toys, etc. plenty of parking out front as this is a huge shopping center. Enjoy your life! SYOY!

Stopped in for cat treats for my picky male cats! And there's a bunch to choose from. Came home…read morewith collagen puffs, chicken catnip treats, dried chicken chewy treats and a new replacement toy for PeeWees string toy. The clerks are super nice and helpful. And they take Apple Pay which I love. Lots of great stuff. Food, toys, harness, leashes, pretty much everything your pets want and need. So glad they are close by in the neighborhood.

Been awhile since I've shopped here. Hubby usually does our petfood shopping. Store had everything…read moremy 3 brats need. Freeze dried Chicken treats for my tuxedo, slide and serve pates for my finicky senior and my Abyssinians favorite canned cat food blends. We forgot the Stella and Chewys pumpkin venison dried nuggets so back to ATB tomorrow!

I can't say how wonderful the team is here. Thank you for walking me through food to gain an…read moreunderstanding of things I would never even think about when selecting a dog food. Even more so thank you for your wonderful kindness and excitement for me on my new journey of adopting a dog. I can't wait to bring her in to see the team. You guys absolutely made my day, not only did I feel valued but I felt so cared for - your kindness really touched my heart.