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    Paws Pet Grooming

    4.0 (8 reviews)
    Open 8:30 am - 4:00 pm

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    Caring Hands Veterinary Hospital

    Caring Hands Veterinary Hospital

    (147 reviews)

    We recently welcomed a new puppy into our home and promptly scheduled an appointment with the…read moreclosest veterinary hospital to have our pet examined. After waiting an entire week for the appointment, we were contacted the evening before and informed that our appointment was being canceled due to a windstorm. While inconvenient, we understood and agreed to reschedule for the following day at 10:00 a.m. Shortly thereafter, we observed that all other businesses in the same strip mall were operating without interruption. We contacted the clinic to inquire whether our original appointment could be honored, but were told the clinic was closed and would not accommodate the request. Later that same evening, we received another call asking if we could reschedule yet again. At that point, we explained that the appointment had already been rescheduled once and expressed concern over the lack of consideration for our time and schedule. Unfortunately, the staff member we spoke with was dismissive and conveyed little concern for the inconvenience caused. As a result, we scheduled an appointment with Eastlake Veterinary Services instead. This place was only a short distance, but the contrast in service was notable. They were welcoming, professional, able to see us the same day, and provided excellent care to both us and our new puppy.

    I want to share my experience with Caring Hands Veterinary Hospital (13741 Colorado Blvd, Thornton,…read moreCO) this past August 2025. Decades ago, I used them as my vet clinic, but they became too high in cost than other offices closer to me. It took me a long time to contemplate how I wanted to approach the unethical business practices happening at this business. On August 13, 2025, I contacted them about euthanasia for Noel, my almost 18-year-old kitty. At the time, Noel's health went down rapidly in a matter of 2 days. On that day, I made the difficult decision to have her humanely euthanized. I made a call to my established veterinary office and they were unable to schedule an appointment that day so I made calls to several vet offices looking for available appointments, but also getting price quotes, since we all need to be price conscious during these difficult times. Even though, Caring Hands Veterinary Hospital was priced higher, I chose to use their services. WHAT A MISTAKE! A friend and I were placed in a room after standing in their lobby for an extended amount of time after we arrived. In the room, while we waited to have the vet euthanize Noel, the vet tech managed the financial part of the transaction - IN THE EXAMINATION ROOM! My friend and I were crying our eyes out while I held on to Noel tightly for the last time and the amount charged was significantly HIGHER than what I was quoted on the phone. I wasn't in a position to leave and go to another clinic close by or the emergency vet hospital. Noel wasn't doing well, and I didn't want her to suffer. I value transparency and integrity in veterinary care, and I was disappointed to encounter price gouging or, at the very least, a failure to honor a clearly communicated quote. A week later or so, I called and eventually spoke to the office manager and explained the situation. I requested a refund to match the quoted price, and she was unreasonable about the situation. She acknowledged that a new employee provided the quote but was unwilling to honor it. She even told me the new employee would be disciplined because of the error. At that point, I mentioned perhaps coaching was a better choice. This experience left me feeling misled and financially strained, especially since I made decisions based on the information provided to me. I was very deliberate when I obtained and documented the quotes. I had each office's quotes written down giving a notebook page to each one I called. I asked the same questions to each office to make sure I had an accurate picture of what to expect before making the decision on what clinic to use. The total price they charged was $655.50 which included euthanasia, cremation with her ashes returned and the cremation urn. These charges were approximately $150 higher than originally quoted. Given my experience and what I feel was an exploitation of my grief, I would NEVER consider using Caring Hands Veterinary Hospital again. **UPDATE** - The Office Manager emailed and called me today (November 10th) offering me a full refund. I wonder why it had to come to this? It's sad that these small community businesses are being bought by these uncaring corporate businesses.

    Rover's Stay and Play - Playtime at Rover's Stay and Play

    Rover's Stay and Play

    (25 reviews)

    This unassuming kennel did a great job caring for our dog while on vacation. The staff was really…read morenice and helpful to us humans, gentle and friendly with the dogs.

    PLEASE THINK TWICE BEFORE GOING HERE…read more Our dog Jordan was severely attacked at daycare here and required emergency surgery. She had 14 wounds requiring staples, and several of them needed drains. There was severe muscle tissue damage, and the vet bills were nearly 3K. Laura claimed that the attack was stopped immediately, but the damage resembled that from a prolonged attack. She did nothing to seek out medical care for our dog, and only left us a voicemail stating that Jordan had been in a "little tiff" with another dog. Once we got Jordan home, it was obvious that this had not been a little tiff, and that she needed care immediately. She could barely walk and had wounds all over her body. Laura repeatedly tried to downplay the seriousness of the situation, refusing to call it an itattack, and stating that sometimes dogs get too excited and nip at one another. This clearly wasn't the case here. Jordan, nearly 11, has never hurt fly, so not only did she not provoke the attack, but the damage was extensive and more than just the result of few nips. The vet seemed shocked by the amount of damage done. Jordan remained under their care for 24 hours, several of which she was in surgery. I could go on and on about the pitiful response to this situation by Laura, but I'll let the picture speak for itself. I would never risk putting my dogs lives in Laura's hands again. I understand that sometimes things happen with dogs, but this was extreme, and Laura handled it terribly to say the least. Please don't make the same mistake we did. Go somewhere else. Edit: I will say that we were eventually reimbursed, but not by Laura. We were reimbursed by the other dogs owner, and only because we filed a report with animal control and they pressed charges. I still have the voicemail Laura left my wife after the attack. There's nothing serious about it. I'll share it with anyone who doubts my review. Jordan has healed physically at this point, but she is incredibly anxious around other dogs now. She probably always will be. If my wife thought Jordan was fine initially, it's because you told her there were two bite marks, and she had her hands full picking up three dogs at once, so she couldn't verify your claim until she got home. There were 14 bite marks requiring staples. More if you counted the minor ones. If you had given Jordan more than a few seconds of attention following the attack, you would have known it was more than two. You should also avoid using quotation marks so carelessly when I doubt you remember my wife's exact words. If she thought Jordan was ok, it was only because she took your word for it. I'm certain that your voicemail, which is an actual recording, is more accurate than your memory. I understand that you have a business to maintain, but this might not be the best situation for you to be arguing about .

    Paws Pet Grooming - petservices - Updated May 2026

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