If you are looking for a caring, compassionate, honest and trustworthy pet sitting company avoid Creature Connections, LLC at ALL COSTS. We have three precious cats, and the following happened when we made the horrific mistake of trusting Michelle and Brittany with Creature Connections with the care of our loved ones -
1. We returned home to all cat dishes with murky, slimy water that had not been changed out in over 3 days or more. We had left multiple jugs of water for our kitties in the fridge, yet the sitter could not be bothered to give them fresh water for days on end.
2. One of our kitties is special needs and the sitter and owner Michelle assured us that she would be fed her wet food with fiber powder mixed in on a daily basis as directed; however, the sitter only opened 1 out of the 3 cans we left for the week, and when we got home the wet food sat untouched by the kitty on a dish with fiber powder poured onto the top of the food, not mixed in. Our kitty had to be taken to the vet for subcutaneous fluids for dehydration, antibiotic for her diarrhea, an appetite stimulant pill and an anti-nausea injection plus a fecal test (totaling over $250) because she had a GI flare up with clostridium over-growth as a result of her not receiving her daily fiber as directed. COMPLETELY UNACCEPTABLE.
3. Two of the cat dry food dishes upstairs were COMPLETELY EMPTY. We had left multiple bags of labeled cat food in our downstairs bedroom; however, this utterly indifferent and lazy-ass sitter could not bothered to fill their food dishes up again as she witnessed them dwindle each day she came in.
4. The sitter left a note indicating one cat had peed outside the litter box one day, yet the litter boxes were wretched filthy when we got home. The cat would pee outside the box if the box was too dirty to use. The pee was not entirely cleaned up off the bathroom floor, and the paper towel and disinfectant we had left in the kitchen was untouched. The Kleenex in our bathroom was picked at all over our counter as if she had grabbed at it and possibly used some water to barely swipe up the pee.
5. When we were explaining key things when we met the sitter she was not even making eye contact with us. We were telling her where the breaker box was, where to feed the cats in the kitchen, where the emergency water shut off valve was - and all along she just ignored us while looking randomly around our home instead. WTF?
This sitting service charged us $140 for a week's worth of completely sub-standard 'service', and when I approached the owner Michelle Pietras she just said 'I'm sorry, try us again!'. Seriously??? We are stuck with additional vet expenses now directly resultant of their negligence with no offer to refund our money for the fraudulent service they delivered - promising services such as clean drinking water and daily delivery of supplements/wet food that they failed to deliver - this pet sitting service should not be allowed to con trusting pet owners into believing that they genuinely are about your pets and their well-being. Take it from us, THEIR SITTER DOES NOT CARE ABOUT YOUR PETS AND WILL DO WHATEVER THEY FEEL LIKE HALF-ASS DOING WHILE YOU ARE AWAY AND NOBODY IS WATCHING THEM. read more