We have been going to Bosleys on Yates for years, and have always looked forward to seeing the…read morestore ambassadors. No more. I went in a couple of weeks ago, and no ambassador. When I asked why, I was told that the store had een sold to corporate, and they had decreed employees were no longer allowed to bring their dogs to work. The reasoning was that the store would be overrun with dogs. This is ridiculous. In all the yearswe have been going there, there has never been more than two dogs at any one time. I mean, come on, this is a pet store! If you agree, let Pet Valu know in no uncertain terms that you think this is ridiculous. The only reason I will keep shopping there is the wonderful staff.

This Bosley's location is so new that it isn't even listed on their company website, but it does…read moreexist or I just had one hell of a day dream. Nice, clean, and brand new store that has only been open for three months now according the to friendly store clerk who was working the day that I went in. The store is deceivingly large store, as it appears pretty small from the store front but carries pretty much everything you might need for your furry companion.

Very friendly staff that are always there to help you with any questions and get the best fit of…read morefood or treats for your pet. Highly recommend shopping here! If they don't have a flavour of the type of food your pet likes they will order it free of charge with no hesitation. My dog loves it there and they have a really awesome bird that's there.

Our dog eats a raw brand of food by Primal. However, we are from the States, vacationing in…read moreCanada, and realized during our planning that we couldn't bring raw meat/dog food across the border. I contacted A Pet's Life, as it wasn't too far from where we were staying, and while they didn't carry Primal products in the store they were able to special order it. The food arrived on a Wednesday and was kept in a back freezer, we picked it up when we got to town on Friday. We are very appreciative of their help so that we didn't have to try transitioning our dog to a new diet while traveling. Their responsiveness and help was very much appreciated and I give them an A+ for going out of their way to help... the least I can do is leave some positive feedback regarding their business.

Superb customer service. Ordered dog food and received a call the day it came in. Very friendlyread more

Gaby, at Paws On Cook, has been looking after my mixed breed, Jack Lloyd for several years, and she…read moreis terrific. Always very caring and professional in her services, competitive rates, and always puts your pet FIRST, no overbooking, no waits, always on time, and makes sure Jack Lloyd feels great with his grooming experience. Look no further for someone to take care of your fur family member.

Chris and his staff are always friendly and knowledgeable about what your pet needs. They will…read morewelcome your pet and as I know from experience, will let your pet have the opportunity to enjoy wonderful 'sniffs' around the store.

This is my favourite pet supply store in Victoria. They really get that pets are not just a…read morepossession, but a member of the family. They offer excellent quality food, treats and supplies at a fair price. I recently bought a harness that seemed to fit in the store, but on our first walk proved to not be the right fit for my girl. They took it back without any problems and incredibly suggested a harness that while they didn't carry it, would probably be a better option for us. What is really impressive is just how much they know about all of the products they sell and how important it is to them that you get what you need. The chains in town like Bosley's and Petsmart are just about moving product and really don't care that much about service and quality, which is not the case here.

If you share your home with a cat, the locally made catnip mats sold at FH Pet Supply are a must…read more Sometimes they have orca-themed fabrics which are extra fun but my cats go wild for these mats no matter the fabric. Aside from the catnip mats, FHPS also carries these very sturdy, adorable orca dog stuffies in two sizes. These make the most perfect gifts and have held up well to my dog's chomping and tossing. Totally unexpectedly, they also carry a vegan dog food I'd been wanting my pup to try and it wasn't unreasonably priced! Their pet food selection is extensive and high quality and they have rows of both dry and canned dog and cat foods. I also recommend their locally made dog treats up by the cash register. My dog is a big fan of the squash and beet varieties. Employees are helpful, the store is clean, and parking is decent.

This store definitely has a lot of pet items like food, treats, and toys, but it was pretty…read moreclaustrophobic being in there because everything is so close together. The aisles are tight, so it's hard to get through if others are standing around. Also, the no pet policy is ironic since it is a pet store. That's like going into a baby store and you're not allowed to bring a baby inside. What's also ridiculous is that every other shop in the area has a sign saying dogs are welcome inside the shop. You know it's silly when even the coffee shop allows dogs.

Not sure why I've just gotten a notification about Greg's reply to my negative review, but here is…read morean update.... Surprise, surprise, Greg P from Mr. Pets never acknowledged responsibility for his rude staff and hazardous shopping area that lead to my injury, pain and frustration, or offered any kind of help, empathy, or understanding. His suggestion to contact a lawyer myself was ridiculous, 3 different lawyers that I contacted told me that as well. Their legal opinions were all the same - the owner of Mr. PETS would likely make getting anything as difficult as possible. He never even gave me the information for his insurance company or any way to move forward. Due to the level of stress I was already experiencing trying to navigate life with one working arm and a toddler, I opted not to go that route. Since he refused to contact his insurance company himself as any decent business owner would do, or acknowledge the incident even happened, there was no information for the hospital and doctors besides my word. The doctor who read my ultra sounds and x-rays missed what was later called an obvious separation in my right shoulder. When the obvious injury was initially missed, I was told to use Tylenol/Advil until the pain went away. It took over a year to find a doctor who would listen and took another look at the original tests. He immediately prescribed me something to help and said that had I been able to push for the physio or surgery when the initial injury happened, I likely wouldn't be at risk of it happening again in the future. I have not returned to the store where I found the prices to be higher than others and the staff to be incredibly rude and poorly trained... Thankful for other options.

Staff don't know their product. Poor training I assume. Employees seem to think they work for the…read moremunicipality. 1 person working while 3 people watch them work. Lineup at the till but the leaners won't open another till. Don't waste your time trying to get service here. Go somewhere else!!!!

A friend took me to this little local pet store for the first time and the people are so friendly…read moreand helpful. Looking around the store, you can tell that they really care and know about pets. The store is packed with a lot of things from bird food to dog toys. They even have dog strollers as well as dog toy puzzles. Items are reasonable priced and lots of free parking.

Fabulous customer service. Ordered an item in for me, communicated clearly about when it would be…read morein AND even offered to deliver it! Keep up the good work!

I have shopped at this establishment in the past and have been pleased. Just a suggestion to…read moreperhaps have some clear signage for how curbside pickup happens when a purchase is made online. When I arrived, I double-checked the confirmation email to see if there were instructions for how the process would work, like what some other stores do. There was nothing. There were two women outside talking with one of the folks working (probably one of the owners?), so I assumed they were together. There were no signs advising what to do for curbside pick-up and the woman working with what I assumed were two customers together did not address me after seeing that I was waiting. Perhaps a "I will be right with you" or "the lineup is behind this nice person" would have been nice. So, after just standing there for a few minutes, when the customer came out, I stepped in and a lot of hysteria broke out. Some shouting about where I should be, etc...that I am not next in line, etc. It was embarrassing. I apologized and got in line and went in when invited. When I explained I am wanting to pick up an online order, the woman from outside said, "Oh, I could have just given this to you." I did say that it was a bit confusing and she agreed. Perhaps, to avoid shouting at customers again, there could be just a quick instruction or something so the customer doesn't just start trying to do the next right thing, which ends up being wrong thing and an embarrassing situation. I very much want to follow business' COVID guidelines, so I guess that is why it was so embarrassing for me to be shouted at as if I were not wanting to follow their instructions. There were none--only a sign that said "1 person or couple in the store at a time".

- Superior customer service, very nice people - High…read morequality products at reasonable prices - Flawless store front (you'd not even know dogs get groomed there!) - Courtesy reminder call day before appointment is a very thoughtful touch - Convenient location where parking isn't a problem

I started my first aquarium a month ago. And got a great sale price on a 20 gallon Hex starter…read morekit, with tank, filter, heater, and thermometer from petsmart uptown. The staff were patient and helpful with ensuring I got all the benefits I could out of the sale. They even refunded me and got me over $18 in credits. I also bought the main centerpiece there. I think it is lovely. I bought 3 juli cory catfish and they are happy and healthy, and a few colourful guppies. One guppy didn't make it through the transition but the other 3 are doing great. I was able to exchange the one that died at no cost. It has been a great experience so far. Thank you.

Horrible customer service, at Victoria uptown store. If I could I would have given no star. Today…read morewe went for aquarium section, asked the lady staff a couple of questions, she recommended us to buy a bigger fish tank for our desired type of fish, as ours is 2.5 Gallon. I talked to my daughter and husband and decided to order a 10 Gl from Amazon. With the prime membership that we have we can get in 2 days. I went back to the lady and informed her we would like to buy two guppy fish for now for the small tank and are planning to buy more fish in future for the 10GL tank. She responded for accountability reasons cannot trust us as we are truly planning to buy a bigger fish tank, "so I can not sell you the fish". Her response was shocking, how can you justify and judge us. If I were the manager of the store, I would have warned her or train her to properly talk to customers without judgement. We already received our first fish tank in two days from Amazon, absolutely can get the new one in two days, anyway, her response was so shocking and not respectful.

A beautiful well-run independently owned pet store that I love. Service is great and the manager…read moreand employees are knowledgeable and also very congenial. Going to Village Pets is always fun! I highly recommend this store and amazing staff. They also have an excellent groomer which I have used and she does a great job with cats and dogs.

The service was phenomenal. Carol is so excited about helping you give the best to your pets, it's…read morethe kind of positive energy that is contagious. I will definitely be going back there for my pet's needs. The selection is great, and if they do not have what I want/need, there has been no issue ordering it. She even knew when I was going to be running out of food and asked if I needed more!