I started working at Bosley's in September of 2021 I…read morewas hired on by the manager at that time who welcomed me to an amazing team. I signed on as part-time and enjoyed my employment alongside my co-workers who made working there a joy and made the hours go by quickly. Our work environment was friendly we all enjoyed learning and helping customers find everything that they needed with a smile on our faces. In December I requested to be taken off at the schedule due to mental health reasons. I am proud to say that I am a recovering addict of 10 years of addiction I have overcome and I am now celebrating 3 years of sobriety. I was so happy to have found a job that suited me and accepted me and my availability being a mom who is working very hard to prove I can maintain a healthy lifestyle and a job to be able to provide for my children going forward as I have three. I returned in January and was told that I would resume my regular hours previous to December. January and February are slow so I was understanding that my hours would be a little lesser than before Christmas. As March schedule was about to be sent out I was approached and told that I was not going to be on it. The owner of the store Terry had requested I be taken off of the schedule due to the amount of sick days I had taken. The sick days I had taken we're fully within my covid days the other day that I took off was after a close family member passed away and  mentally was not able to perform how I should be at work. The owner of the store seems to think that that staff who make their store run on a daily basis aren't going to stand up for themselves and recognize when things are not being done with in workers rights. I was taken off of the schedule for 2 months straight while being told that the owner of the store was requesting the manager to take me off of the schedule and not give me hours meanwhile telling me that there are no hours for me. Today being a week and one day since my last worked shift at bosleys , I have NOT been told the reason for my termination from my position...  or given any write ups or warning during my employment for there to be just cause. I've spent the past WEEK trying to retain my record of employment , to which they made EXTREMELY hard. The owner went as far as to block my personal phone number , (asking a fellow Staff member how)  ignoring my emails , and refuse to take my call while in store to explaine WHY I lost my job... Today I was told by the owner that I had QUIT my job and that quote "I don't understand why you are having such a difficult time in understanding that you quit" .... well that was a shock to me as NOT ONLY was that simply untrue and not factual in ANY nature , but there is absolutely no reason to speak down to me as though I don't understand basic social ques. I strongly suggest taking your buisness where the employees are VALUED and not discriminated against. Buckerfields has wonderful staff AND LOWER PRICES

I have always had excellent service from the staff at my local Bosley's! Staff are knowledgeable…read moreand kind to fur babies and their humans. I am happy that Bosley's is in my neighbourhood!

If you share your home with a cat, the locally made catnip mats sold at FH Pet Supply are a must…read more Sometimes they have orca-themed fabrics which are extra fun but my cats go wild for these mats no matter the fabric. Aside from the catnip mats, FHPS also carries these very sturdy, adorable orca dog stuffies in two sizes. These make the most perfect gifts and have held up well to my dog's chomping and tossing. Totally unexpectedly, they also carry a vegan dog food I'd been wanting my pup to try and it wasn't unreasonably priced! Their pet food selection is extensive and high quality and they have rows of both dry and canned dog and cat foods. I also recommend their locally made dog treats up by the cash register. My dog is a big fan of the squash and beet varieties. Employees are helpful, the store is clean, and parking is decent.

This store definitely has a lot of pet items like food, treats, and toys, but it was pretty…read moreclaustrophobic being in there because everything is so close together. The aisles are tight, so it's hard to get through if others are standing around. Also, the no pet policy is ironic since it is a pet store. That's like going into a baby store and you're not allowed to bring a baby inside. What's also ridiculous is that every other shop in the area has a sign saying dogs are welcome inside the shop. You know it's silly when even the coffee shop allows dogs.

A friend took me to this little local pet store for the first time and the people are so friendly…read moreand helpful. Looking around the store, you can tell that they really care and know about pets. The store is packed with a lot of things from bird food to dog toys. They even have dog strollers as well as dog toy puzzles. Items are reasonable priced and lots of free parking.

Fabulous customer service. Ordered an item in for me, communicated clearly about when it would be…read morein AND even offered to deliver it! Keep up the good work!

I started my first aquarium a month ago. And got a great sale price on a 20 gallon Hex starter…read morekit, with tank, filter, heater, and thermometer from petsmart uptown. The staff were patient and helpful with ensuring I got all the benefits I could out of the sale. They even refunded me and got me over $18 in credits. I also bought the main centerpiece there. I think it is lovely. I bought 3 juli cory catfish and they are happy and healthy, and a few colourful guppies. One guppy didn't make it through the transition but the other 3 are doing great. I was able to exchange the one that died at no cost. It has been a great experience so far. Thank you.

Horrible customer service, at Victoria uptown store. If I could I would have given no star. Today…read morewe went for aquarium section, asked the lady staff a couple of questions, she recommended us to buy a bigger fish tank for our desired type of fish, as ours is 2.5 Gallon. I talked to my daughter and husband and decided to order a 10 Gl from Amazon. With the prime membership that we have we can get in 2 days. I went back to the lady and informed her we would like to buy two guppy fish for now for the small tank and are planning to buy more fish in future for the 10GL tank. She responded for accountability reasons cannot trust us as we are truly planning to buy a bigger fish tank, "so I can not sell you the fish". Her response was shocking, how can you justify and judge us. If I were the manager of the store, I would have warned her or train her to properly talk to customers without judgement. We already received our first fish tank in two days from Amazon, absolutely can get the new one in two days, anyway, her response was so shocking and not respectful.

A beautiful well-run independently owned pet store that I love. Service is great and the manager…read moreand employees are knowledgeable and also very congenial. Going to Village Pets is always fun! I highly recommend this store and amazing staff. They also have an excellent groomer which I have used and she does a great job with cats and dogs.

The service was phenomenal. Carol is so excited about helping you give the best to your pets, it's…read morethe kind of positive energy that is contagious. I will definitely be going back there for my pet's needs. The selection is great, and if they do not have what I want/need, there has been no issue ordering it. She even knew when I was going to be running out of food and asked if I needed more!

Chris and his staff are always friendly and knowledgeable about what your pet needs. They will…read morewelcome your pet and as I know from experience, will let your pet have the opportunity to enjoy wonderful 'sniffs' around the store.

This is my favourite pet supply store in Victoria. They really get that pets are not just a…read morepossession, but a member of the family. They offer excellent quality food, treats and supplies at a fair price. I recently bought a harness that seemed to fit in the store, but on our first walk proved to not be the right fit for my girl. They took it back without any problems and incredibly suggested a harness that while they didn't carry it, would probably be a better option for us. What is really impressive is just how much they know about all of the products they sell and how important it is to them that you get what you need. The chains in town like Bosley's and Petsmart are just about moving product and really don't care that much about service and quality, which is not the case here.

Superb customer service. Ordered dog food and received a call the day it came in. Very friendlyread more

Gaby, at Paws On Cook, has been looking after my mixed breed, Jack Lloyd for several years, and she…read moreis terrific. Always very caring and professional in her services, competitive rates, and always puts your pet FIRST, no overbooking, no waits, always on time, and makes sure Jack Lloyd feels great with his grooming experience. Look no further for someone to take care of your fur family member.

We have been going to Bosleys on Yates for years, and have always looked forward to seeing the…read morestore ambassadors. No more. I went in a couple of weeks ago, and no ambassador. When I asked why, I was told that the store had een sold to corporate, and they had decreed employees were no longer allowed to bring their dogs to work. The reasoning was that the store would be overrun with dogs. This is ridiculous. In all the yearswe have been going there, there has never been more than two dogs at any one time. I mean, come on, this is a pet store! If you agree, let Pet Valu know in no uncertain terms that you think this is ridiculous. The only reason I will keep shopping there is the wonderful staff.

This Bosley's location is so new that it isn't even listed on their company website, but it does…read moreexist or I just had one hell of a day dream. Nice, clean, and brand new store that has only been open for three months now according the to friendly store clerk who was working the day that I went in. The store is deceivingly large store, as it appears pretty small from the store front but carries pretty much everything you might need for your furry companion.

I have shopped at this establishment in the past and have been pleased. Just a suggestion to…read moreperhaps have some clear signage for how curbside pickup happens when a purchase is made online. When I arrived, I double-checked the confirmation email to see if there were instructions for how the process would work, like what some other stores do. There was nothing. There were two women outside talking with one of the folks working (probably one of the owners?), so I assumed they were together. There were no signs advising what to do for curbside pick-up and the woman working with what I assumed were two customers together did not address me after seeing that I was waiting. Perhaps a "I will be right with you" or "the lineup is behind this nice person" would have been nice. So, after just standing there for a few minutes, when the customer came out, I stepped in and a lot of hysteria broke out. Some shouting about where I should be, etc...that I am not next in line, etc. It was embarrassing. I apologized and got in line and went in when invited. When I explained I am wanting to pick up an online order, the woman from outside said, "Oh, I could have just given this to you." I did say that it was a bit confusing and she agreed. Perhaps, to avoid shouting at customers again, there could be just a quick instruction or something so the customer doesn't just start trying to do the next right thing, which ends up being wrong thing and an embarrassing situation. I very much want to follow business' COVID guidelines, so I guess that is why it was so embarrassing for me to be shouted at as if I were not wanting to follow their instructions. There were none--only a sign that said "1 person or couple in the store at a time".

- Superior customer service, very nice people - High…read morequality products at reasonable prices - Flawless store front (you'd not even know dogs get groomed there!) - Courtesy reminder call day before appointment is a very thoughtful touch - Convenient location where parking isn't a problem