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    Paws On Cook

    4.1 (7 reviews)
    Closed 8:00 am - 6:00 pm

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    8 months ago

    Superb customer service. Ordered dog food and received a call the day it came in. Very friendly

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    11 months ago

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    3 years ago

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    2 years ago

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    2 years ago

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    5 years ago

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    12 years ago

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    MrPets

    MrPets

    (11 reviews)

    Not sure why I've just gotten a notification about Greg's reply to my negative review, but here is…read morean update.... Surprise, surprise, Greg P from Mr. Pets never acknowledged responsibility for his rude staff and hazardous shopping area that lead to my injury, pain and frustration, or offered any kind of help, empathy, or understanding. His suggestion to contact a lawyer myself was ridiculous, 3 different lawyers that I contacted told me that as well. Their legal opinions were all the same - the owner of Mr. PETS would likely make getting anything as difficult as possible. He never even gave me the information for his insurance company or any way to move forward. Due to the level of stress I was already experiencing trying to navigate life with one working arm and a toddler, I opted not to go that route. Since he refused to contact his insurance company himself as any decent business owner would do, or acknowledge the incident even happened, there was no information for the hospital and doctors besides my word. The doctor who read my ultra sounds and x-rays missed what was later called an obvious separation in my right shoulder. When the obvious injury was initially missed, I was told to use Tylenol/Advil until the pain went away. It took over a year to find a doctor who would listen and took another look at the original tests. He immediately prescribed me something to help and said that had I been able to push for the physio or surgery when the initial injury happened, I likely wouldn't be at risk of it happening again in the future. I have not returned to the store where I found the prices to be higher than others and the staff to be incredibly rude and poorly trained... Thankful for other options.

    Staff don't know their product. Poor training I assume. Employees seem to think they work for the…read moremunicipality. 1 person working while 3 people watch them work. Lineup at the till but the leaners won't open another till. Don't waste your time trying to get service here. Go somewhere else!!!!

    Bark, Bath & Beyond Pet Boutique

    Bark, Bath & Beyond Pet Boutique

    (7 reviews)

    I have shopped at this establishment in the past and have been pleased. Just a suggestion to…read moreperhaps have some clear signage for how curbside pickup happens when a purchase is made online. When I arrived, I double-checked the confirmation email to see if there were instructions for how the process would work, like what some other stores do. There was nothing. There were two women outside talking with one of the folks working (probably one of the owners?), so I assumed they were together. There were no signs advising what to do for curbside pick-up and the woman working with what I assumed were two customers together did not address me after seeing that I was waiting. Perhaps a "I will be right with you" or "the lineup is behind this nice person" would have been nice. So, after just standing there for a few minutes, when the customer came out, I stepped in and a lot of hysteria broke out. Some shouting about where I should be, etc...that I am not next in line, etc. It was embarrassing. I apologized and got in line and went in when invited. When I explained I am wanting to pick up an online order, the woman from outside said, "Oh, I could have just given this to you." I did say that it was a bit confusing and she agreed. Perhaps, to avoid shouting at customers again, there could be just a quick instruction or something so the customer doesn't just start trying to do the next right thing, which ends up being wrong thing and an embarrassing situation. I very much want to follow business' COVID guidelines, so I guess that is why it was so embarrassing for me to be shouted at as if I were not wanting to follow their instructions. There were none--only a sign that said "1 person or couple in the store at a time".

    - Superior customer service, very nice people - High…read morequality products at reasonable prices - Flawless store front (you'd not even know dogs get groomed there!) - Courtesy reminder call day before appointment is a very thoughtful touch - Convenient location where parking isn't a problem

    PetSmart Grooming

    PetSmart Grooming

    (11 reviews)

    I started my first aquarium a month ago. And got a great sale price on a 20 gallon Hex starter…read morekit, with tank, filter, heater, and thermometer from petsmart uptown. The staff were patient and helpful with ensuring I got all the benefits I could out of the sale. They even refunded me and got me over $18 in credits. I also bought the main centerpiece there. I think it is lovely. I bought 3 juli cory catfish and they are happy and healthy, and a few colourful guppies. One guppy didn't make it through the transition but the other 3 are doing great. I was able to exchange the one that died at no cost. It has been a great experience so far. Thank you.

    Horrible customer service, at Victoria uptown store. If I could I would have given no star. Today…read morewe went for aquarium section, asked the lady staff a couple of questions, she recommended us to buy a bigger fish tank for our desired type of fish, as ours is 2.5 Gallon. I talked to my daughter and husband and decided to order a 10 Gl from Amazon. With the prime membership that we have we can get in 2 days. I went back to the lady and informed her we would like to buy two guppy fish for now for the small tank and are planning to buy more fish in future for the 10GL tank. She responded for accountability reasons cannot trust us as we are truly planning to buy a bigger fish tank, "so I can not sell you the fish". Her response was shocking, how can you justify and judge us. If I were the manager of the store, I would have warned her or train her to properly talk to customers without judgement. We already received our first fish tank in two days from Amazon, absolutely can get the new one in two days, anyway, her response was so shocking and not respectful.

    Paws On Cook - petstore - Updated May 2026

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