Work was done efficiently. Costed $650 for 20 minutes work and $75 in parts ( I looked it up ). This included the time to look at the job , quote it , do the work and pack the truck. It worked out to $800 an hour labor which was really a DIY job if you had the tools ( I didn't ) You get charged $99 for the quote if you don't have them do the work. I'm not sure if all plumbers have become this expensive but I'm sure willing to try someone else next time read more

4 adults and one infant living in a house with temp heat and hot water. We have been in this situation for close to 7 days. Can't shower or wash clothes.Cant wait to see electric bill They claim that they can't get part to repair this is I pay 180 $ a year to get preferred service. I just find this wait unacceptable what happened to overnite or next day service? Tell me where the part is and I'll go pick it up!!! I am not a happy customer read more

Rating: 1/5 Stars Title: Aggressive Upselling and Misleading Technical Advice - Beware I recently had a technician (Matt M) from Paul The Plumber come out for a simple warranty repair on my furnace's igniter. While the warranty repair itself was completed, the rest of the visit was a masterclass in aggressive and dishonest upselling. The technician presented me with estimates totaling nearly $1,800 for "Peace of Mind" replacements that were completely unnecessary. The Main Issue: Misleading Code Requirements Most concerning was the technician's attempt to charge me $639 to replace my existing flexible gas lines with hard piping. He claimed that "gas code requires" refitting the water heater to 1/2" iron piping and that my current setup could cause pressure issues if other appliances were running. This is factually incorrect. Standard flexible gas connectors are rated for significantly higher BTU loads than a residential water heater draws (often up to 180,000 BTU, while a tank heater pulls a fraction of that). Using code compliance as a scare tactic to sell a $600+ pipe refit is unethical. Unnecessary Upsells The upsells didn't stop there: Thermostat: Even though he tested my Google Nest thermostat and admitted it was working properly, he tried to sell me a $608 Ecobee thermostat replacement, claiming Nests have a "history of problems." There was no reason to replace a functioning smart thermostat. Expansion Tank: He also proposed a $550 expansion tank installation to "prevent the water heater from bursting," another high-priced add-on for a system that was functioning fine. If you call Paul The Plumber, be prepared to double-check everything they say. Turning a standard warranty visit into a $1,700 sales pitch based on bad technical information is not "Service with a Smile," it's taking advantage of the customer. Pros: The igniter (warranty work) was fixed. Cons: Dishonest claims about gas code requirements. Aggressive attempts to replace working equipment (Nest thermostat). Exorbitant pricing for simple upgrades. read more

Over priced and service call for 99$ gets you a guess of what could be wrong with a leak. Very disappointing service. I would never call them again. Overcharge price 719$ for a wax ring on a toilet read more

I had Paul the plumber come to fix a clogged sink, $99 to come and evaluate, okay, service guy came and said he'll need to snake the drain and he'd get me the price from his tablet (Paul the plumbers company rate). $743+ the $99, that's insane!!! read more

My family had this company address an issue with a "warranty" part that Paul the Plumber originally installed. After the technician left I found on closer inspection that the replacement part installed was already in a damaged state. While the tech was performing the work I had stayed within 10-15 feet of him so I know that the part wasn't damaged at the work site. One can only conclude that either the part had been previously used or worse yet, the technician intentionally installed a part with obvious damage to it. I contacted the main office to address my complaint/concern but didn't receive a response back regarding the matter. The State of New Hampshire has a Consumer Protection & Antitrust Bureau which is within the NH Attorney General's Office. It handles complaints, investigates scams, and enforces laws against unfair practices. I encourage consumers who feel that Paul the Plumber's practices are deceptive to file a complaint with the Consumer Protection & Antitrust Bureau. read more

Their prices are so unrealistic imagine coming out and charging over $1,000 for less then 2 hours labor

Horrible and unprofessional company. Had an appointment on the books for days and then they tet to cancel within the appointment window! Seriously, use anyone else. They had done shoddy work for us in the past but we were gong to give them another chance. Never again! read more

I decided to use Paul the Plumber due to their ratings. I had a horrible and very expensive experience. HOWEVER... I explained what happened and was promptly refunded..... and all of it!! I never thought that would happen. Other companies would have said sorry, we can't do that. PTP DID!! I am so VERY IMPRESSED they did that. That shows such integrity very few companies seem to have these days. I would now not only use them again but highly recommend them to anyone. Seriously, so very, very impressed!!!! read more

Paul the Plumber charged my elderly mother $1000 to replace a garbage disposal in her mobile home. The entire job took less than an hour. This job should be no more than $500. She said she felt intimidated by the technician when he presented the bill. read more

I woke up Tuesday morning to a hole in my expansion tank spraying water all over my basement. I called Paul the Plumber that afternoon in a panic. They scheduled someone to come over that afternoon. It was determined a new one needed to be installed. They scheduled someone for Wednesday. Two very friendly technicians came out to replace and service my tank. Unfortunately, the pilot light went out so my tank wasn't warming up I called the office and they scheduled someone to come out that evening. The tech who came was super friendly and waited until he could assure it was heating up. I would use Paul the Plumber again in a heartbeat. read more

Kinda bozos here - put a temperature limiting valve between the new hot water heater and the new furnace and now hot water is lucky to reach 100 degrees in upstairs shower at the max of the mixing valve they put in. Didn't bother to test heat at any faucets and didn't bother to calculate the expected heat loss as the hot water traveled from the hot water heater to the upstairs. Over $14,000 for this ridiculous install and they pretty much don't give an F. And they left old stuff all over the lawn and provided no invoices or documentation as to the work they had done. True professionals. read more

This company removed a forced hot water system from a historic home and replaced it with a system that was built for new construction. They later conceded to adding 65 linear feet. read more

I called on service after the service to the main office... I was in question of my bill no itemization of parts and labor she said we don't do that... a outdoor water spigot frost free replaced with a shut off valve inside home installed .. plumber was her no longer than 1 hour 90 minutes tops ... 600 hindred dollars .. outrageous with no descriptions of services to warrant... shady and corrupt way to a first and last time customer. read more

These guys went to my 85 year old aunts house to change a water filter, that's it. guy says it looks bad, could be over 500 bucks, then amazingly does her a "favor" and gets the massive job done for 380 bucks. ABSOLUTE SCUMBAGS. I wish my aunt had called me, I've done it for her before, five minute job, she did not want to bother me. Stay away, these clowns are scammers. read more

Be aware senior citizens! My 80-year-old mother-in-law booked two service calls for her toilets: first was for a flapper replacement and second was for two toilet-fill valve replacements. Total cost was $1,344.00! When I called the Derry store manager, Susie , she couldn't have cared less. Looking up prices for parts, about $98.00 for high-end, and giving $200/hour wages, high-end, this should've cost her less than $500.00 outside of taxes. Asking for a simple answer on how this could have been billed as it was, no response outside that's what we charge. She did allow an approximate discount of $164.00 for items which should have been applied to the bill automatically, such as a senior citizen discount. We've not seen the refund. read more

I was recommended to this company from a neighbor. I believe their names were Jake and Jason. They came out to check out some issues with leaking in our ceiling. They were amazing! Informative, honest and they were quick to come out. We called friday night and they came out Monday early afternoon. Super nice guys and very patient and answered all of our questions. Highly recommend! Way to go you two! We will be telling people we know! read more

SCUM ALERT!!! Just had a quote for $2,300 to repair a leaking radiant heat drip. The wuss didn't want to get insulation on himself so cried to his boss (who in reviews by others as you can see has been called a crook!). Tech was trying to pull spray foam insulation down by punching it and hanging on it (security vid available on YouTube) like a monkey pulling down, no scraper or anything. He even admitted he didn't have the crimping tools and was mostly an hvac guy. And Paul before you start your bullshit look at the pic. That's all I wanted and needed. $2,300. There should be a law. Update! Exposed leak myself in 20 minutes and I'm an old man read more

Paul The Plumber - This is what I needed. Well over $2k??? This was a few months ago and cost 540 which I thought was too much. Licensed local guy. Good rep - Plumbing Near Me - Derry, New Hampshire

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If I could give less than one star, I would. We had them come out to fix my grandmother's toilet. First, they inaccurately diagnosed the problem. Immediately suggesting a replacement price for the handle at over $900. After questioning that, they quoted a price of 700+ dollars. Next, they suggested buying an entirely new toilet for over $1300. They charged over $200 for a visit that took one minute and replaced the handle with a product that can be purchased at Walmart for under $10. The problem had not been resolved. After contacting the local plumber, the problem turned out to be a simple ring, which was replaced at a significantly lower price. We will NEVER use this service ever again. It is our opinion, and it is of great concern that this business exploits the elderly. read more

PtP preys on new home owners. They charged us $1,800 for 1 hour of labor to replace an expansion tank and back flow prevention valve, under $200 in parts. More recently, they told us we needed a new boiler stating that the Carbon Monoxide levels were too high. The salesman arrived 2 hours later to sell us on mini-splits and a high efficiency boiler even tho I was clear that I either wanted to fix the existing boiler, or replace it with a standard efficiency boiler. The very next day (today) I had a second opinion from another plumber who fixed the existing issue at a nominal cost, and altered the exhaust to allow for proper flow. I will never use PtP again and I advise that others steer clear of this predatory company. Edit: a CO/smoke detector was installed in that room and there has been nothing but silence... read more

I don't blame the plumber that showed up for our stove install. however, I asked for a price quote when I made our appointment and was told that they would quote me when they came, I figured about $500 to install the lp conversion kit, which I provided, and replace a gas line and they suggested replacement of the hard pipe going under my mobile home, abou 2 ft of pipe. this took about 2.5 hours to complete. the guys did a good job but this cost $982. it was $1057 but I had the plumber call and try to get a discount and he was able to take $75 off. so they won't give you an hourly rate or rough estimate of what it will cost over the phone and gouge you when they get there. suffice to say, pro will not be doi any more work at my home. read more

DO NOT USE. Looking to take advantage of others situations to make money. Disappointed to say the least... on July 18, 2024 I went down in my basement to find my hot water heater beginning to flood the basement. I was able to shut off the water and stop any further leaking. Paul the plumber was recommended on Facebook and was our first call. They arrived that afternoon and were very polite to deal with (Technician: Tom M and Vincent P) there was discussion about the age of my unit since it looked relatively new and the copper piping to it had very little to no oxidation. The technicians Tom and Vincent were over heard discussing whether or not the unit was still under warranty. Tom and Vincent explained the unit was likely a 2009 or 1999 based on the last digits of the serial number outside the 6 year warranty period for the unit. Tom and Vincent charged $99 for their visit and provided me a quote for $5,464 to replace the unit with the same one and a 6 year manufacturer warranty. I paid the $99 fee and began doing my research into how old the unit was. By going to the manufactures website i ran the serial number of the unit and came up with the date of manufacture July 2019(5 years old) the unit still had 1 more year of warranty and the technicians failed to acknowledge this warranty witch would cover subsequent home owners(like my self) Without making this story too much longer, we did not end up using paul the plumber and got our unit replaced by warranty and installed by a local plumber for $800 labor. read more

***STAY AWAY FROM THESE CROOKS THEY WILL TAKE ADVANATGE OF FOLKS WHO DON'T SHOP AROUND AND OR JUST DON'T KNOW*** I'm in Manchester, NH-My central AC was no longer blowing cold air so I assumed there was a leak and the freon was gone. I called PTP and they sent a guy out for $99. I was greeted by Colin B who was very courteous and professional. He was here for 1 hour and refilled my AC with 3# of freon and said this should last a while but if not we can do a leak test using the nitrogen method which I got a quote on. It ran out within a month... The refill of 3# of freon and 1 hour of labor cost me $868 dollars and that was with a $50 "coupon" discount. This included the $99 service fee just to come out. I called around after this and found out I got ripped off! All the other reputable company's I called we dam near half the cost for the same thing. but wait there's more... The estimate to do a leak test was the cherry on top. The estimate for the test was $2158 holy crook batman what a scam! I called around because this seemed like highway robbery and I was right. Other reputable company's with far better reviews were between $400-$500 to do a nitro test and even less for the dye test. Needless to say PTP will never get my business again or any friends or family if I can help it. ***STAY AWAY FROM THESE CROOKS THEY WILL TAKE ADVANATGE OF FOLKS WHO DON'T SHOP AROUND AND OR JUST DON'T KNOW*** Wish I read the reviews before making that call-my bad! Oh and Taylor S don't waste your time or mine with your copy and paste response you're crooks! read more

My regular plumber (named Phil) is semi-retired and wasn't around to do the annual inspection of my gas boiler and radiators, so I wound up hiring Paul the Plumber because of good reviews on Google. The inspection itself cost me about $160, which seemed reasonable. But I was told 12 radiators in my house needed new vents. Not knowing any better, I agreed to that. A week later, the same technician who looked at the boiler came back and installed new vents, then spent time "balancing" the heat in my home (two story; one zone). The cost was $1,000, which hadn't been revealed to me until after the job was done. I was in shock, but paid it. A week later, three radiators stopped working after the one in my upstairs bath built up too much pressure and (in my words) "had a melt down". The radiator in the bath, and two radiators in the master bedroom, stopped working. I called the company, and the same technician came back and told me he'd put the wrong vents on those three radiators. He also said he'd get it fixed at no charge to me because it happened within their warranty time-frame. A week later, a different guy came and replaced the three vents. He told me the radiators were now working, and if they stopped working again, I'd need to have a pipe replaced and it would be costly. Within a month, the three radiators stopped working again. I called the company and told them I wanted my money back. I was told they'd refund me for the vents that didn't work and for the $200 I'd paid for the warranty (I had no idea I'd paid for a warranty). I wrote to the president (a guy named Paul). My letter described what had happened and that I either wanted the radiators fixed properly so they were working, or I wanted a refund of $1,000. A week or so later, I got a call from Paul's company and was told they were sending a Service Manager to have a look. The Service Manager told me the three radiators had the wrong vents on them, and that it would be easy to put the right ones on, but he'd have to come back for that. He returned a few days later and replaced the three vents. After he left, I turned the heat up and waited to see if the radiators were now working, and they weren't. I then called the company and asked to speak with a senior manager. I was told that would be "Susie". I asked what her job was and I don't recall the answer, except she was (perhaps) Paul's assistant ... and she was in a meeting so I'd have to leave a message. I then asked if I could speak with Paul. When I was told me he wasn't in the office, I asked if he's ever in the office, and she said no, he's not. So I told her to let Susie know we could resolve the issue by them refunding me the $1,000, or we'd resolve it in court. The next day I got a message from Susie: "We're going to refund you $1,000". And within the week, they sent me their check. I called Phil (my semi-retired plumber), who came to look at the radiators after he returned from wintering down south. He looked at the three that weren't working and told me they'd put on vents that were for high-pressure commercial systems, and that residential radiators don't build up enough pressure to be able to use the last vents that were installed by Paul's employees. Phil told me it was clear they didn't know what they were doing. He replaced the vents, and all my radiators are working now. Paul the Plumber's business set-up is to charge a set price for whatever they tell you is needed (I had also paid them $370 to clear a bathtub drain, which took about 30 minutes). Paul's not the guy who comes to your door and the guys who DO come to your door may or may not know what they're doing. Their prices are high and, in my case, I had to pay to have someone else fix what they messed up. It's a good thing they refunded me the $1,000. I advise using a different plumbing company. read more

I was referred to PTP by long time friend who has been a client with PTP for decades an was very satisfied with service they provided for his primary and rental properties. The initial visiting Technician was very professional and explained problem an actions needed to correct etc. He cleaned his area upon completing repairs. He introduced the service contract for annual preventive maintenance on my boiler (Laars 101) system. My 1st scheduled preventive maintenance check was scheduled for Late 11/23. Tech arrived completed maintenance and stated all was well. I later in the evening upon returning from work noticed no hot water check boiler, found panels were left off and boiler was in alarm/fault. I replaced panels and reset boiler. Noticed that the interior of boiler was not vacuumed or cleaned this was a preventive maintenance call. The following days the boiler continued to have issues going off line (failed ignitor).. I called PTP and they sent another tech to assist on 12/08/23. This tech was very hesitant to perform any extensive Trouble shooting of the failures, He removed the Ignitor and notice that a broken screw that mounted the ignitor to the boiler. He applied a gasket sealant to create a seal on the missing/broken screw side of the ignitor mounting. However, in doing so he applied this gasket material on to the ignitor rod, wiped and re-installed. I question that move and stated that rod should be free of any grease or sealant matter. He made a few phone calls and then stated that PTP will no longer support this equipment and packed his gear and advised that a Project Manager will contact me regarding next steps. Okay, its early DECEMBER in New Hampshire, Lets get this problem resolved. He packed up and departed fast in which he came. My Boiler was left in LIMP mode requiring resets every couple of days. I was being patient awaiting a call from this Program Manager? 2 weeks, 3weeks. The HECK with this I contacted a Private Contractor referred from family members (Hvac/boiler MA Licensed tech). Contractor arrived evaluated and suggested replacement of boiler long story short. presented 3 options with plan of attack. He provided us with portable heating units for living spaces and then installed an electric water heater so we could shower and have Hot Water and HEAT during new install, Now that is customer service!! Take note (Paul The Plumber)! I have discontinued my maintenance contract with PTP, I only gave them a 1 star because this app required a rating, but They S*CK!!!!!! Who ever is the owner of this PTP should read and take action on these VERY LOW ratings given from your clients, I done with you.. read more

Horrible experience with this company. I called explaining everything to them. Had a bathroom flooded that went into vents. Next day I called for a eta. They said I only said there was a blockage when I had water in my vents. Then called to say after they shouldn't of been rude but they were not sending someone qualified to clean vents. Then just say I was rude because they were only sending someone out to unclog something. I have water in my vents! Such rude people. Non professional. They knew I was willing to pay but didn't send anyone! Do not call these people! Just HORRIBLE service! read more

Stay away from this company. His prices are outrageous. He charges 4 to 5 times the average cost of items like faucets etc. He's a crook!

I have sooo much to say...... $600.. for a $21 part??????? And it was $99.00 for you to tell me this???? For an outside faucet!!!

Buyer beware! So, I recently had a problem with a dishwasher. I wasn't sure if it was the dishwasher or the water intake line in the cellar as there was dripping coming from it Having a good experience with Paul the Plumber in the past and still seeing positive reviews I decided to use them again. Two nice gentlemen came out, Ryan and his apprentice Seth Am I sorry for this decision So, first of all there is a $99 fee to have them come out And then while here, they present you with an estimate of $452 to diagnose the problem Figuring what choice did I have I signed the agreement to go ahead I showed them where the leak was, and then they asked to see the circuit breaker. They watched as I flicked all of the breakers on and off They then went upstairs to look at the dishwasher They removed the front panel and the saw there was a bad seal I was then told it would be $518 to replace the water line At this point I said thank you and ad them leave They were here less than an hour of which may at best, a half hour was spent trying to diagnose the problem I contacted and requested an itemized bill which they said they do not do. They have set prices by jobs! In any cases $452 seems to be an excessive rate for what they did to diagnose the problem, and I still don't know if the valve needs to be replaced or not! They did say if I wanted to go ahead and replace the line it would only be an additional $66. Still , $518 to relace a line also seems excessive So a word to wise, make sure you ask specific questions regarding theirs costs before you have them come out A disappointed customer! read more

On Jan. 16, 2023, Technicians Mike E. and Tyler S. came for an annual inspection. They were prompt, knowledgeable and, most of all, kind. Before they knew of my medical condition, they shovelled snow on our stairs. (I had a heart pacemaker implant a few days before). When leaving, they shovelled snow away from our cars as well, unknowingly by me. Above and beyond expectations. Thank you for your kindness. John David Renouf read more

$4160 for a 45 gallon indirect water tank replacement Called on Monday, A tech scheduled to come out on Thursday Pros: -$89 dispatch fee was waived with a promotion -showed up on time -offered to get the work done on the same day (expedited service) Cons: -the tech said this top of the line water tank alone costs a little less than $2000, for reasons of high estimate. What we got is the exact same model that Home Depot sells for $1300. -they never disclosed the material breakdown or the cost. -[Re-piping for the new water heater which requires a couple 10' copper pipes. Replace mixing valve and vacuum breaker] This is what Caleb said they would need to do. Does this justify the cost? Even if you consider the inflation and the labor shortage? -the work was performed from 9am to 1:30pm, including their lunch time. Two techs. -the expedited service obviously played a part in the high estimate. Our water tank stopped working and we had no hot water, which is easy to guess we don't have much choice but to pay for what they ask. But we have families nearby and not in dire need of getting it done, so I opted to wait longer in hopes to lower the estimate. Then I was told it wouldn't change the price. -I would've gotten a second estimate from some place else, but unfortunately had to be out of town for personal reasons. For those who read my review, I strongly suggest you seek a quote from some place else to compare. I went by their high rating and reviews, but now wish I had done differently. ------ Every time there is a negative review, the company replies with the same copy&paste, very generic paragraph about why they are priced so high. It doesn't explain much, Other than they have a higher starting price point. By the way, I called on Monday with an inquiry and had to wait until Thursday for them to dispatch a tech for this job. read more

I cannot believe the price to replace a leaking kitchen faucet and aerator and air gap kit. Blows my mind that someone could charge this much money. No senior discount or military discount for and 86-year-old gentleman (not shown on the invoice). Insane that your company charges 1248.00 for a kitchen sink and sprayer with air gap kit! Terrible! read more

I called one day and Mike was at my home early the next morning to fix a toilet that was 'gurgling'. Needed to replace toilet because it was so old (30+ yrs). He quickly went out, got a good quality toilet, replaced the old one. He worked very efficiently and was friendly. Left everything nice and clean. Price seemed reasonable. This is second time I needed PTP and would go back to them any time the need arises. You reach a 'live' friendly person when you call, and all is done very professionally. Highly recommended them to neighbor who has called on them already. read more

I had Paul the Plumber winterize my manufactured home. My previous plumber charged me $300 for this service. Paul the Plumber was $725 but I trusted his service . I'm a snowbird and live in Florida for the winter. A technician was at my home today to remove the antifreeze from the pipes. He called and told me all the faucets in my house were leaking. I didn't understand how that could happen. Everthing was fine when I left. He said it was because my faucets were old. So I said okay, replace them and asked for a price. I almost fell over! He was going to charge me $1,900 to replace 3 faucets . Aren't they about $100 at Home Depot?? I had to replace one which was streaming water. The others were only dripping. He charged me $550 for 1 faucet. They refused to take any responsibility. How strange that all the faucets went at once--highly unlikely. this certainly is a company to avoid. read more

I wish I had read the reviews on Yelp before I had Paul the Plumber repair my toilets. I was charged $1342 for replacing the insides of two toilet tanks. I am a senior citizen on a fixed income. I expect to pay for services but after calling two retired plumbers and showing them the invoice, I was informed that I was overcharged. I have asked for three times for an invoice that breaks down parts and labor. They refuse to send me one. The toilets are running when no one is using them so they are sending out a technician to see what the problem is. It is my hope that others read the reviews before using this business for their plumbing needs. read more

I have used this company on more than one occasion. The first few times I was impressed. Today I had a a shower head and kitchen faucet installed. The two technicians were here for thirty five minutes. The shower head took ten minutes. This cost $590.00. They didn't put my shower caddy back on and I can't unless I remove new shower head. I was shocked at price. read more

Service was good and both individuals polite, no issues there. The price, however, criminal!! Needed an under the sink filtration system installed. An hour job and the company gauged me. Good service, absolutely terrible pricing!! Don't use them! Take the time to get quotes. Regretting my decision. read more

This company came to my house to repair a flapper. I was still having the same issue with my toilet running they came back to my house, the same day and "fixed it". Just over a year later my toilet again started running. After U tubing ;problems with why my flapper was broken it was noticed the two little prongs that hold the flapper on one of them was broken that's why the flapper would not stay on. Instead of repairing the prongs or the piece that has the prongs they put putty on an additional piece and mounted it to the bottom of my toilet . The putty obviously began leaking over time . They should've fix the problem right the first time ! I have to now call someone to repair route cause of the problem. Paul the plumber Completely did a hack job read more

Paul The Plumber - puttied to the bottom of my toilet rather than fixing the fill valve tube which held the broken prongs that the holds the flapper on - Plumbing Near Me - Derry, New Hampshire

Called to get our furnace working this weekend. Was told earliest time would be Thursday. We said we would look elsewhere. Magically they fit us in for Monday. Monday comes and no one shows up. Called the company and they said it would be next week. Told them to cancel and would go somewhere else. Thanks for wasting our time. Wife took time off work and cancelled a doctors appointment. They didn't care. I should have read the other reviews first. Never again ! read more

Last week I had a couple of sinks that were backfilling while I was away on business. My wife sent me some pictures and I determined I needed to get someone in to snake the drains ASAP. I called Paul the Plumber and they said they could get over right away and would wave the $99 emergency fee. I thought I was in great hands. They show up about a half hour later and determined that yes the 2 sinks need to be snaked and 1 trap needed replacement. They had my wife sign that she agreed and proceeded with the work. They told her it would be $807 and without knowing what was fair and being in the house with a stranger, she signed. They did the work, which took about an hour, and got everything working properly. I received the invoice for $807 and was taken back. How could 1 hour of work cost $800? A J trap is roughly a $20 part. I called to question this and they were unwilling to work with me on the price and said that "it is a domestic issue if your wife signed it". I think it is extremely unethical to charge someone almost a thousand dollars for an hours worth of work. I also think they took advantage of my situation being away and my wife being home alone. Lastly, I do not under any circumstances appreciate having someone tell me that my wife signing a slip for a price she had no idea was outrageous is a domestic issue. I am extremely disappointed and it is disheartening that there is companies out there that take advantage of people being in a jam. read more